super fast deliv never heard of company gave them a shot and they worked out very well will order again

I stopped in looking for a specific women's Hoka model. A staff member told me it wasn't available in my size but mentioned another store might have it. Instead of offering to check, she suggested I look at other Hokas and then went into the back. I was hoping for a little more help and left feeling disappointed with the service. read more

My podiatrist sent me here. The staff were friendly, helpful, patient and knowledgeable. The shoes are priced fairly. I would definitely return when I need casual shoes. read more

My husband went here with our daughter recently to buy new running shoes for high school track and the sales staff was completely unprofessional and rude. The sales man made negative remarks about my daughter's running times (insinuating that she is slow, which she is not), made negative remarks about her shoes, and was generally not helpful. We previously purchased cross country shoes/spikes here, but will never return as customers. I would give 0 starts if I could. read more

Simple process to order the shoes I have been looking for in my size for weeks! Dick Pond had them. Quick two day delivery. Very pleased. I will return to Dick Pond for future purchases. Thank you! read more

How is this not a gay bar? High quality athletic wear, specializing in running sports. Nice bright location, helpful staff, misleading name. read more

Dick Pond Athletics - How is this not a gay bar? - Sports Wear Near Me - Park Ridge, Illinois

I recently bought a pair of On Running Shoes. I was going to buy them direct from On, but they did not have my size in stock. I researched and found Dick Pond and they had my size. The only difference was the price. I contacted them and they quickly did a price match for me and got me my shoes in a matter of days (Chicago to Seattle). I worked with Kirsten online and the service was outstanding and quick. I would highly recommend doing business with Dick Pond Athletics and will have them on my shopping list in the future! read more

Recently I arrived at the park ridge store early on Monday morning (10:45) and I was the only customer, I knew what shoe I wanted ( New Balance) and the size and the style. The only missing piece was the color. The colors in stock at the store were not to my liking, and the sales person researched the inventory at other locations wherein I made my choice. The wonderful sales person said it would be at the store the next day, and they would deliver it to my house when received. When I returned home that afternoon I received a phone call from the sales person indicating the shoes where at the store that afternoon (Monday) and he would deliver them to me at approximately 3:15. He was spot on and delivered the shoes when promised. Do you believe this service it not only exceeded my expectations but was an event that is beyond belief, never have I had such service. read more

Class. Act. As a Park Ridge resident, I was curious to check out the new location as it was just around the corner from my home. I am not a runner by any means but was looking for a pair of shoes that I can walk around the neighborhood in that wouldn't give me blisters. As soon as I entered the store, Austin greeted me and asked if he could help. I told him what I was looking for and after he watched me walk, he made a few recommendations and brought out three pairs of shoes for me to try on. I was impressed with how knowledgeable he was about each product, each company and the way that the shoe would potentially fit my foot. I settled on a pair and purchased them. Within two days, I received the hand written note, and coupon in the photo. What a class act! I give Austin and this store much respect for its high touch customer service. Thank you! I will absolutely return to Dick Pond in Park Ridge! read more

Dick Pond Athletics - Sports Wear Near Me - Park Ridge, Illinois

I highly recommend coming to this dick pond athletics ....Angie & her staff were so nice & helpful & very quick to respond to any & every question i had when it came to my "gait analyst" they also carry "un-real" wrestling shoes....man i miss the good old days!! thanks again for all your help!! read more

Dick Pond Athletics - wrestling shoes - Sports Wear Near Me - Park Ridge, Illinois

Went today to get some news kicks! The costumer service was probably the best I've ever encountered. Thanks Chris for all your help! Vicky & Violet. read more

I should point out that I am not a runner, and this is the first time that I ever set foot in a running store. My daughter runs cross country and track and buying at Dick's Sporting Goods wasn't cutting it because she really needed some good running shoes prior to track season, so I decided to suck it up and go to a running store. Walked in and the customer service kicked in right away. Someone started talking to my daughter about her needs when it came to running and any issues her current shoes were giving her. They had her take of her shoes, walk around and then run on the treadmill so that they could see her feet and ankles when she was running. The guy brought out 3 pairs of shoes he thought would help, each shoe did, at different levels. He absolutely made my daughter feel better about her own judgement by making her an absolute part of the processes... how does it feel under your foot? Does it feel like you're wearing shoes? After the first round of try ons they were able to zero in on the style of shoe that would help her most and brought more out. Even had her run on a treadmill again so she could get a better feel for what she had on her feet. These guys offered suggestions to help her shinsplints, the talked to her about flexibility, they were friendly and informative. Honestly, I was really impressed with the care and attention that they paid to this teenager who just needed a new pair of running shoes. We will definitely get the next pair here! We didn't even spend that much more than we did at Dick's, but had a far better experience with customer service. read more

I came here to get a shoe fitting based on the reviews on yelp and they were spot on. The employees here are super friendly,knowledgeable, and will go out of their way to make sure each customer is being serviced. I went on a busy saturday but they still managed to come around to me several times asking if I had any questions and to bring out several pair of shoes for me to try on. Highly recommended! read more

I highly recommend the store for anybody that cares about their feet and what kind of shoes they put on them! I am not a runner however I have extensive trauma to leg and ankle, and Angela spent quite a long time with me measuring, checking my stance and foot imprint before selecting a series of shoes for me to try, along with orthotics which my doctor recommended. She was extremely knowledgeable, had a great sense of humor and really made the shopping experience very pleasant! My neighbor recommended the store to me and said it was the best pair of Nikes she's ever owned, and I believe I am going to have a similar experience with the Brooks shoes that we decided upon for my situation. I will definitely be back and Angela is a spectacular sales person! Will definitely recommend to friends and family! read more

Austin was great! I loved my very old shoes and haven't been able to find new ones that fit my criteria. He asked questions about what I liked about the old ones and what hasn't worked in the past, measured both feet very carefully and found 3 great pairs. My new ones are comfortable and reasonably priced. read more

We went here to get some properly fitted running shoes. They were very patient with me and my family as we went through their fitting process and learned about current running shoe technology. We walked out with three pairs of shoes and some inserts a few weeks ago and are loving them. A much better fit and feel than just hitting Dicks' Sporting Goods and trying to make decisions ourselves. We will definitely be back to support this outstanding little gem of a store. read more

I needed a new pair of running shoes - on a recommendation from a friend, I tried out Dick Pond. I call the store, have them deliver a pair of shoes. It took a few days longer than expected. I wasn't even upset but when I called the store, they explained what happened, reassured me and even threw in a couple of freebies. Above and beyond! Even though I wasn't able to go into the store, I still felt like I got amazing and personalized service. Thank you! read more

This store is a great asset to the community. I own a gym nearby and many people do not have a clue when it comes to buying proper workout shoes. I refer them to Dick Pond's and they always get a proper fitting shoe that works well for them. I have also had the same experience myself. Often shoe manufacturers change the fit from year to year, so the same shoes do not always fit. They do a great job of listening to my feedback and recommending the proper shoe. Also to anyone reading this...The best workout shoe is the one that fits properly, not the one that is on sale! read more

I love this place! I'm a runner, but I've never been properly fitted for running shoes. I came here, and was so happy I did. My shoes no longer give me calluses, and I run without thinking how uncomfortable my feet are. Also I love that the more you spend the more points you accumulate. After so many you can qualify for free merchandise. What other store does that! It really shoes how much they appreciate their customers. This is my go to place for all my running needs. read more

The staff is always friendly and helpful. They have you walk or run on a treadmill in the store for a short time to review how your step is. For example, my arches are starting to fall and that shows up on the small t.v. review when I am walking. Seeing the way you step helps in picking out the right gym shoe for you. The video will show how much support your feet needs. This is important as everyone's feet are different with how much support they do actually need. The salesperson then can guide you to which gyms offer that type of support. The return/exchange policy is excellent. I bought a pair of gyms on the 16 of May 2016. I had been wearing them and trying to get used to them. They just were not working out. In fact, this particular pair were developing tears on the inside back of the shoe. I called the store on 6/1/2016. "Nico," looked up my account. I could not find my store receipt. He was courteous and had me come in and he promptly took care of exchanging my shoes. He offered either a refund or exchange to me. I opted for a different pair of gyms. Good customer service should be something all stores provide. But as we all know not all stores/salespeople do. Each and every time I have been in there, each salesperson at Dick Pond's has provided me with great quality service and friendliness. The store has, "fun runs." It is a free way people can meet up at the store for running. The group that meets up there is nice and everyone goes at their own pace. All different ages and abilities of runners meet up. From more advanced runners to beginners. The store itself is always neat and clean. The merchandise is nicely stocked. This store will continue to be my, "go to," place for great gym shoes and customer service. Thank you, Nellie K. read more

I am a regular runner and had pretty good luck choosing my own shoes in the past. However, I was in need of some new running shoes, I went to Dick Pond based on a recommendation. I figured it wouldn't hurt to get some professional validation of the kind of shoe that would be best for me. Did I come to the right place! They had me run on the treadmill to examine my footfall and gate. Based on the analysis of the wear pattern of my old shoes and this treadmill test, they came up with several options. The shoes available were all high quality and therefore not cheap - but I value my knees and ankles, so quality is important. Scott who took care of me, spoke knowledgeably and was very helpful and friendly. I will be a repeat customer. If you are serious about running, forget about the mall shoe store and come here. These folks have the tools, expertise and inventory to get you the right shoe. read more

I came in to get a new pair of running shoes. I was helped by Nico, he was very knowledgable and obviously excited about running!! I walked out with my favorite pair of socks and a new pair of New Balance shoes of slightly smaller size then I am use to wearing... so we will see how it goes for me! I'll be back either way. Thank you. KB read more

Today I made my first ever trip to Dick Pond Athletics in Park Ridge. Let me just say I will definitely be a repeat customer. The staff was extremely patient and helpful and assisted me in finding exactly what I needed...not only that, they were fun and friendly as well! I went in there not knowing what to get or expect and I left with a great pair of shoes and a smile on my face! Chris and Andy you guys rock! I will definitely be back! read more

I'd been wanting to buy running shoes for a while, but I wasn't sure wear to go. I was doing errands in Park Ridge when I saw Dick Pond. I went in, and after doing a gait analysis, Brixton helped me find the right running shoes for me. He was thorough, approachable, and knowledgeable as he recommended shoes to fit my needs and lifestyle. I'm glad I found DP, and I'll definitely be back! Thanks Brixton! read more

Here is my rare five-star review for Dick's Pond, which I have found to be one of the more personalized and professional athletic store. Running shoes are not inexpensive, but be sure that you are properly fitted for your next pair. They will assess your foot strike pattern, gait patterns and running patterns (for free). You will see yourself running on a computer screen. You can see where you over-pronate or under-pronate while you are running. You will notice how your foot strikes down. Does your foot strike down more in the back? Does your foot strike down more toward the front? Do you suffer from heel pain? Shin-splint pain? They will definitely assist you with the best running shoe for whatever issues you may have as a runner (from your past history to your current issues). You may be surprised about which running shoe is best suited for your foot (or your needs). You may be surprised to learn more about your strike, gait and running patterns (maybe, maybe not). My favorite brand-name running shoes are Mizuno (Wave Riders) Brooks (Ghost) and Saucony Ride 7. I purchased a pair of Asics Gel Nimbus last year. Yeah, they were very pricey, but well worth every penny. I like the modern and contemporary vibe of the store. They also have a fairly good selection of cool running shoes with some awesome-tastic colors! You will also see other running gear sold here (such as, running jackets, pants, tops, etc.), but the selection is not as great as Sports Authority. It is probably three stars since the variety and/or selection/sizes are limited. This is not a huge store. What I like best is that as a customer you will receive excellent customer service. The store manager went out of her way to call other stores to find out if they had a specific running shoe in stock in my size. Whenever I find a really, really great running shoe that works for me, I tend to purchase more than one pair. I rotate my running shoes because it is not good to wear the same running shoe everyday. Your running shoes need time to decompress and "rest" just like you need to rest after running a 10-20 mile race or the Chicago or Boston marathon. I love the colors and choices of brand-name running shoes here. I usually order my running shoes on-line since I really dislike going to stores to shop, but once a year I make it over to this store just to see what is new in the running world. I recommend this store for beginners as well as serious long-time runners. Be prepared to drop some serious money. You're not going to find an excellent pair of running shoes for "cheap." If you are serious about running, invest the money in an excellent pair of running shoes. Your feet will thank you :) read more

The person who's helped my was very nice and helpful with many different options for running shoes according to my needs. They record how you run, and find a perfect shoe for your style of running to avoid injury. Would definitely recommend for anyone either a runner, or someone looking for comfortable shoes. read more

First time customer. Stopped in yesterday for a pair of walking shoes and some support. The inside of this store is very open and beautiful, modern yet retaining some of its vintage charm. The employees are very helpful. This is not Payless Shoes - you are not going to leave here without spending more than a few bucks, but the service and quality is unmatched. I was helped by Andy, who evaluated my walking pattern and got me fitted with four pairs of shoes so that I could find the right pair. The store was busy but he was able to accommodate several customers at once easily. I ended up spending about a buck fifty on shoes and support but I feel it was well worth their time and the quality. I will definitely return. read more

I was a competitive runner in college and just recently decided I wanted to try to get back in shape and do some races. I came to this store because it was closest and ended up getting service from Chris. He actually knew some people I had run with before and was very helpful in helping measure my feet, analyzing my foot strike, and letting me jog in the shoes. I would recommend if you're in the area come to this store if you want to understand why you're buying what you're buying. This will be my go to running store. read more

This is a great store and experience. Mark was both professional and kind. He took time to find the right shoes for my feet. I could not be happier with my experience at Dick Pond or with Mark. Thanks read more

I was in need of some running shoes and Joey was extremely patient and helpful! I left with a great pair of shoes. Thank you Joey!

I went to this store yesterday and am very satisfied with the service. The employees are friendly, welcoming and very knowledgeable in regards to running. I will be running my first marathon and they were very helpful in regards to shoes and other accessories. I felt I got my moneys worth as the shoes I purchased were about $5.00 more than what you can find online, but I was able to try them on, and they evaluated by feet via a treadmill and video camera. When I put the shoes on they recommended, they felt amazing. I will be going back to this store! read more

I love this place. I was fitted for a running shoe based on my gait on the treadmill, and they recommended a shoe that has completely eliminated my shin splints and knee discomfort. It's a whole new world for me. The staff is so knowledgeable and friendly. This has become my go to spot for running gear and gifts. Just love this store. read more

I have always avoided Dick Ponds Running stores--boy was I wrong! Joko, the manager at the Park Ridge store has gone out of her way to accommodate my running needs. I have been impressed by the personal attention when fitting for running shoes. In addition, I am a Cross Country coach at a nearby school and have needed last minute items for meets, the staff has made phone calls and traveled to get items, often at no charge. They are really working to expand the running community. I live in the city but now will bring my running needs here to Park Ridge. read more

This is a store for runners to connect with other runners and walkers. Staff is exceptionally helpful and knowledgeable. The Manager Chris runs a great store. Stop in and enjoy the service. read more

I am a runner and was so excited when Dick Pond opened up in town! I knew it would be great to have a running store close by, but I am more then impressed with the staff and excellent customer service this store has given myself, my running friends and the overall community. Joko and Chris always go out of their way to help me, from getting the right pair of running shoes or calling all over the place to find an item they did not have in their store. I like good customer service and will frequent any store that I always feel comfortable going in, so needless to say I go to Dick Pond Athletics all the time. Thanks for being so great!!! read more

Attention to detail and personal service. That's what Dick Pond's is all about. Dedicated runners work there and they are ready to share their knowledge and experience with you. And believe me, their advice is invaluable! They put me on a treadmill and analyzed my gait (stride, walk, whatever) and recommended shoes that fit my needs perfectly. They record this analysis so that you can see it for yourself and they go through every detail with you. You just aren't going to get that kind of service from the high school-aged part time stock boy at the sporting good store! I had never been professionally fit for shoes before and it was a treat. (Turns out that my feet are different sizes. Who knew?) I felt like I was walking on clouds when they were done with me! I am so glad that I went to Dick Pond's for my new shoes and I can't recommend this store enough. I am an older guy and I am starting a new fitness program and I am so excited to have the proper shoes to get going in! No more foot pain-Hooray! Thank you, Dick Pond's!!! read more

I love the other Dick Pond stores. This one seems to embrace the snobby. I've heard what I believe to be managers putting down customers for disabilities and was treated as not very important on my three visits. I spend about $100 per month at least at running stores. This one won't be getting any of it. read more