Customer service at this store is awful. I went in to make a $450 purchase and nobody would help locate the product that the website said was in stock. I went to my car and called the same store. The person who answered actually took the time to put eyeballs on the product but gave excuses about price matching. Ordered the same product from Best Buy for $50 less with free shipping. read more

I agree with all the reviews, this location needs new leadership. The zone needs help because I couldn't Find my size everything was not in place; also the store was very messy. I would compare this store to a Ross. The worse part is the customer service was just as horrible. How do you work in a customer service industry were customers can take their business anywhere, mostly online (which I ended up doing) and not care? Finally , If you are able to find the checkout line and Mark is your cashier - run. You are better off purchasing everything online. He has the worse attitude I've ever witnessed. I will never return to this store again and considering never shopping at dicks. It's my hope that when HQ sees enough low scores and their overall numbers drop , HQ they will look into it and start conducting visits bc clearly they aren't . Tip: start with fixing the customer service and the overall zone read more

It's bad enough you have to wait in line for 30 minutes for return, she never says hello or how may help you. She does a simple return. I buy some things and then she hands me the bag and throws it on the counter for me to bag myself. Are you kidding me? And what makes it even worse is that the store manager is 8 feet from her and doesn't correct her. I cannot shop here anymore. read more

Ok. This isn't about the store but the ladies bathroom Maybe someone in charge will see this and do something about it. Paint peeling off the door. Stall doors that won't close or lock. Toilet seat broken. No soap. Soap dispenser that fell apart. Yuck. read more

Absolutely awful experience at this Dick's Sporting Goods. The culture appears to follow the tone of the onsite management team, in particular, a gentleman in his 40's about 5'10" with short hair (slightly graying). He runs around the store saying things like "we are working as fast as we can"..."if we had more staff we'd have them out". This manager's terrible acumen and inept and inexperienced customer service abilities is bringing down the store. I placed a simple online order for one $7.19 football and came to pick it up. I showed him my receipt and he immediately jumped to a response "that's submitted. That doesn't mean it's an actual order!" What? Awful, awful service. The manager on staff on 12/27 at 3pm central should be fired. Rookie. read more

On this super busy tax free weekend it's so nice when you have wonderful friendly service people like Zachary at the frisco dicks sports. He was so patient and helpful. I can say I think that he deserves at least 10 stars!!! I will continue to be a dicks sporting goods shopper! read more

So I walked into Dick's because I wanted to see if they had the fitbit surge in store yet. I stood by the display for a while and didn't see anyone. Finally a woman with blonde blonde hair walks by & all I said was "excuse me I have a question", she didn't even acknowledge me she just kept walking by and said something into her mouthpiece. That's rude for one, and for two I came here to spend money, you could at least stop for 5 seconds to answer my question. Another guy came over and I asked him did they have the fitbit surge and he said no they are only online which is fine. I do suggest you take down the display if you dont have it in stores though. The one star was for how dismissively rude the blonde lady was when all I had was a question it would have taken her seconds to answer. Don't be too busy for your customers. Terrible customer service. I won't be buying my fitbit from Dick's Sporting Goods that's for sure. read more

Wow, you must be a dick to work here. There is absolutely no good customer service here!!! Asked for a fish scaler since my knives keep going dull and the s.o.b. laughed in my face, telling me people mainly fillet now in days. No sh!t. Really? I'd would've never thought about that. I wonder if you have to cut threw scales to fillet the fish!!! Ignorant people workin here. Went to the hunting department to get me a new knife and no one would come over to get the knife I wanted off the back wall! Unbelievable!!! Never coming back here and wouldn't recommend anyone spending their money there either. read more

Needed a basketball and decided to come into the store and see the variety in person. But the line to pay was way too long, and only one person working at the register. Other employees were clearly available and even smiled and said hello multiple times as they saw several of us dying in the line. Should have just ordered a ball from Amazon. read more

Stood by shoes for 10 minutes and was never approached to help. Past by two times by a guy stacking shoes for a display for the next day. If management wants to confirm, check in store video Monday November 18th at 830 pm read more

The selection here is great but what has happened to customer service. When I asked the girl a question, she told me it wasn't her department and made no effort to help or contact the right person. read more

This is the 2nd (and last) time I have gone to Dick's hoping to buy some running shoes and both times could not find an employee anywhere in the store to help. Does anyone work at this location? I literally stood in the Men's shoe department for close to 30 minutes holding the display shoe in my hand scanning the entire store looking for an associate that could help and was never able to find anyone. Like the 1st time I went (same story) I gave up and put the shoe back and left. It's really unfortunate because their shoe selection is very impressive, you just can't get anyone to help you. This occured on a Tuesday afternoon at 1:00. The store was literally empty so there is no plausible excuse for not being able to find someone. I really like their selection but unfortunately this lack of service is becoming the 'norm' here and I likely won't be returning. read more

Customer Service is really bad here. It took me asking 3 different sales associates to help me find an item I was looking for, and the one working in the department didn't even know where it was. Previously, I had called to ask about availability of an item and no one picked up the phone for several minutes. Another time I was on hold for 15min, then they told me they forgot about me. Who hires and trains these people? read more

Went here on an early Tuesday afternoon and there weren't too many ppl there. Needed a few of my clubs regripped. Had to walk around to find help but once I did, it was pretty quick. Paid for the 3 new grips and they were put in my clubs within 10 minutes. Also found a decent Taylormade GW for $50. read more

Purchased cross fit shoes in the store today but had to go through the kiosk in store to get larger size. Didn't realize until I got home an hour later that the young man scanned the incorrect shoe Called customer service online to cancel the order but she claimed there was only 30 minute grace period or shoppers remorse I believe she said was the term I can't believe company like Dick's would not give you at least 24 hours to cancel if it was there error OR that the associate would at least mention that fact before hand read more

Went in to look for volleyball shoes for child thinking Of getting a cross training. He was able to explain what the difference between those two types of shoes and what that meant for playing volleyball. Forgot to get his name. Great service read more

There show department at this location is mediocre. They don't sale women's 10.5 (in no shoe) and the don't have socks to try on sneakers. Won't be back for a shoe that cost over $100 bucks and they are not stocked appropriately read more

Great selection you will have no trouble finding what you need. Good luck finding someone to help. We tried to by shoes but this place is woefully understaffed. It was next to impossible to get someone to go to the back and get our size. read more

Young adult helping us find the right shoes for my son . too bad they didn't have his size. But he was very helpful.

The sales associates in the womens shoes and apparel were both helpful. My wife and I went to Dick's this past Saturday. The store was busy and seemed badly understaffed. With only one associate in women's shoes customers had to wait for assistance as the associate ran around doing her best to assist everyone. The line to check out weaved from the register back into the store. At one point there were three cashiers then two then one though I heard the cashier request assistance at least twice. Finally he was able to get a coworker to come over and help on a register, there are 6 registers at this location. We will not return to this store if this is the level of customers service that is to be expected. read more

The store and the staff are a joke. If you're not going to put every shoe you have out for everyone to see, then make sure the people in the shoe department want to help the customer find what is in stock in a size 14. They'd be better off bulldozing the store and making it a parking lot. What a waste of time. Unfortunately it won't let me continue without giving you a rating. So the 1 star I'm giving you is a lie. read more

I visited Dicks today to purchase a pair of running shoes. Shoe box inventory is now not in back room, but on the sales floor. No sales floor help. I guess they figure you don't need customer service. Very disorganized. Out of stocks. Shoe boxes in wrong place. Went across the street to DSW and purchased a pair of Saucony shoes for half the price. Had 3 sales people ask if they could assist me. Dicks sporting "NOT SO" Good Store. read more

Store manager Tom is not a nice guy... He lays off 8 month pregnant women. Does not like women in general. He is not capable of handling any store problems as he is unable to do the most basic store function. My family will be avoiding this location! read more

We two bikes and when we got home we discovered that the bike needed adjusting And we were disappointed we could not ride. Took it back the next day and the manager was so nice and did a exchange so we could ride and not wait for the bike repair guy. She understood that we wanted to ride early because of the heat! Thank you Dicks sporting goods! read more

Don't go to this location if you need help with anything. WORST customer service imaginable. No one on the floor to help. We had to hunt someone down. The shoe department is always understaffed. And there was about a 20 minute wait in every checkout line. And to top it off, the whole store was unorganized with boxes and merchandise scattered everywhere. You would think I would learn my lesson, because this is the norm at this location. Academy has my business from now on. read more

Was excited to hear Dicks was focusing on golf. Went to store today and found the smallest selection of gear I have experienced. Less than any other Dicks I have visited. Prices approx. 20% higher than other stores. Work out gear 80% one vendor-unfortunately not one of my favorites. Unfortunately, one of my favorites moving in a negative direction. read more

Great staff and great experience.. The mangers were all amazing and the sales staff was very helpful and knowledgable.

Overall the customer service was below average which is common for a mall store but the prices where through the roof save your money and shop online. read more

I have lived in Frisco for 14 years. I go to dicks probably three times per month for my boys sport needs. This store is excellent at standing behind their products . I have never had a bad experience with a return. I will always go to this store! read more

This place is terrible. They never have anything I'm looking for. I've stood in that store many times waiting for somebody to help me but everyone just walks by like I don't exist. Merchandise credits can NOT be used for online purchases which is absolutely ridiculous. Not to mention I paid over $200 for a NorthFace jacket and then only got a store credit for $96 because I returned it without a receipt. Literally returned it ONE day after I got it and it still had the tags on it. I HATE DICKS SPORTING GOOD!!!! YALL SUCK! read more

horrible service. i went to buy some trainjng shoes and some kid names shawn just disappeared. he told me the shoes would be on the shelves but they werent. i tried getting help from a light skinned black guy with big forehead but he just walked off to hide on the second floor. if you dont like your job work elsewhere idiots! i did not get to buy the shoes in wanted... ill just buy them from amazon since i have to look fot them myself... read more

Worst Return policy EVER. Bought Defected shoes from them, manufacturer approved exchange in the store. Store Manager refused to honor it. FULL OF HASSLE. I have shopped at Academy Sports for years and its so much better prices customer service and overall experience. read more

Horrible, one cashier and there are 12 customers in line. Not worth the wait I would recommend Academy.

Impressed with the store. Great brands and a good clearance sale. Store looked clean. Service was bad. No one talked to us. Literally 3ft from the associate behind the gun counter and not a word was said. Then a manager came buy giving instructions and also ignored us. Had glasses. Didn't catch the name. Actually walked by us twice and the second time had to avoid walking into us while he was talking on his radio. Very disappointed. read more

I picked up some hunting items on a Wednesday evening. There was an employee in the hunting area moving clothes from one rack to another. Not once did he say "hello" or asked if we needed any help...it was like we were not even there. As i was leaving, I told him him Thanks for asking if we needed any help. He stared back like he couldn't believe I spoke to him. Picked up my items and proceeded to check out. Received buy 1 get 50% off at the register. I told the cashier there was no signage of the sale and that the price on the shelve was more than I was charged. He just shrugged. read more

Horrible. Stood around for 20 minutes waiting for a fitting room, apparently no one has a key to open them up. Horrible customers service, always a line to check out. Go somewhere else! read more

Sales people are arrogant and rude. I thought maybe it was just one or two people, but I've gone in there several times for shoes, shirts, yoga pants, etc., and it happens every time. I will not be shopping there anymore. read more

I went to buy ammo that was 20% off. This was after I called and confirmed they had it in stock. What they didn't mention is there was a limit of one box per person. It's not like ammo is scarce anymore. You can go to Academy and buy as many boxes as you want and their non-sale prices are about 10% better. So after adding the cost of gasoline to what I was spending for one whole box, it wasn't a deal after all. I'm already there. So I figure I better make the best of it and go to the register to make my purchase. The first think they do is verbally ask me my date of birth with a bunch of people standing in line behind me. Great. I'm in IT security and know better than verbally providing Personally Identifiable Information (PIA). (By the way, I'm in my 50's and don't get asked that anywhere else I shop.) What a waste of time. I'll never enter that store again. read more

Service was okay but the sports wear selection is always great! Thank you for supplying me with a wardrobe full of great training gear! I will continue to shop with you! read more

What a dump. I don't know if Dick's has fallen on hard times or if they've simply cut staff and are trying to compensate, but simply throwing all of your merchandise out on the floor and hoping for the best feels like a desperate move. I came in looking for a pair of running shoes and thought I wandered into a Payless by mistake - boxes and shoes strewn everywhere with little to no organization other than by brand. I saw some Nikes I liked, but after going down a couple rows and seeing what a mess the place was, I quickly decided it wasn't going to be worth my time to look. That might be fine at a big box store where the median shoe price is $20, but when you've got athletic shoes and cleats that cost 10x as much that's not going to cut it. Since I had already made the trip, I decided to head upstairs real quick and see what Camelbak products they had for sale. I was able to locate a huge Camelbak sign in the camping section, but no product. The only associate in the area that I could ask was too busy lackadaisically vacuuming the floor to notice me, so I just let it be and went on my way. read more