The manager is a nightmare. I witnessed frustration and anger towards employees and a customer. I…read morewas spending thousands a year at this location on my REI credit card; thousands. I have not used my card or shopped at REI since seeing this behavior. REI, what the hell is going on in your stores? Also, if you post a return policy, honor it. If the co-op disagrees, they would change the policy, right? Stop selling membership based on a return system you fight tooth and nail. Customers find another outfitter.

I swung by a few moments ago to return an online purchase…read more I also decided to look around and was impressed at the amount of items they have from various brands. What I didn't care for was being asked if I needed help two times within a 5 minute period of looking around. I saw a few other Caucasian customers in the store and they were not asked if they needed help. Hmmmm... I ended up buying some travel compression bags but moving forward not in a rush to come back here. I'll leave it to the folks of Northbrook to give them business. Only giving 3 stars because of the size, selection of items.

This has quickly become one of my favorite stores--not just for the incredible gear, but for the…read morefriendly, knowledgeable staff. I've been a loyal Arc'teryx fan for decades, working outdoors year-round, but until recently there wasn't a local store nearby. Being able to try things on in person makes a huge difference, especially since sizing can vary depending on layering. The team here is always welcoming, helpful, and patient--happy to offer suggestions and grab different sizes without hesitation. The store itself is a bit "dangerous" (in the best way!) because everything is so well made and tempting for every season. Between their excellent warranty, trade-in program, and annual cleaning events, the value really stands out. If you want high-quality outdoor gear that lasts for years, this is the place to go. Now that there's a local store, I don't shop anywhere else.

When considering $500 for a raincoat you'd think service would be superb. Nah it's a kid outta Foot…read moreLocker giving you staring contest stares while trying hard not to work.

I'm surprised at the lower rating of this place, as the selection is great, and the staff has been…read morenothing but friendly and helpful. I came to check out their Retro Denali line, which didn't disappoint! You can sign up for their rewards program, procuring points through every purchase. Located at Old Orchard, there's plenty of parking at the mall. +great selection of clothing and accessories +friendly service

The zipper broke on a North Face wind breaker I owned and I went to the North Face store near me…read moreand they told me that North Face no longer takes damaged items in store and that I should instead go on-line for repairs. The North Face representative made it sound like they were doing me a favor. Next, I went on-line filled out the information and provided pictures of the broken zipper. After that, I received an e-mail from Jacob K. with the North Face Online Customer Care Team, asking follow-up questions and wanting more pictures. I promptly responded with answers to Jacob K's questions and provided the requested pictures, but since than there has been no response from Jacob K. or North Face. After several follow-up attempts, still no response. Apparently, North Face no longer cares about Customer Service. After decades of being a loyal North Face Customer, I intend to look someplace else for my outdoor equipment needs.

DICK's has been around since the late '40s, and this particular location carries a great selection…read moreof apparel, shoes, accessories, and outdoor items! We stopped by to look for shoes and apparel, and the selection that they had were impressive! I loved that they featured all the brands, and their shoe section was well-stocked. There could be more staff in certain sections, like the footwear; the one that was on shift was slightly unhelpful. Located at Village Crossing, there's ample parking. +great selection of shoes and apparel +ample parking +located at Village Crossing

It's really nice to walk into a brick and mortar store like DICK's and find what you're looking for…read moreon short notice and at a reasonable price. One of our grand-darlings is starting off her softball career this week, and being a good GP-unit, we decided to gift her a pair of cleats to get her off to a good start. Dick's had just what we were looking for, again! The last time it was for bowling, and this time it's softball, and who knows what will be next, but we're happy that DICK's is around for us.

Great store for your next winter adventure! Especially in these parts of the world!…read more With fall and winter quickly approaching we found some great items at LL Bean!! Lots of warm clothes and great items! Come check outv

This was a disappointing shopping experience. Not a single staff member around except those at the…read morecash stands, so no one to answer questions . On the first floor, at least; the items I needed help with were on the first floor and I didn't go looking around the entire store to track someone down. Since I couldn't get the information I needed I left without buying anything.

Always friendly, talkative, and very helpful. These guy know their product and can help you out…read morewith question and applications of some of the stuff they have there...and customer statisfaction is tantamount. Bought stuff there before....will be back cause the Night vision goggles caught my eye.....to continue... the store isnt huge but it is chock full of stuff...this may fall under the topic of man cave stuff for the outdoorsy type...or halloween, or paintball or prepper. Good parking off the main drag and not far from the northside if one needs anything. 10 percent off to service men and first responders (ask anyway)

I have been working with Tom for all our trophy needs for awhile. He's great! He listens and…read moregives us a beautiful product. We are so happy to have them in Marengo!

Offshore contacted Eddyline and changed their order with them so I could have two matching colored…read morekayaks, a Caribbean 12 FS and a Caribbean 14 FS, and delivered them to my home in Noblesville Indiana. My local Eddyline retailer was unable/unwilling to do the same. Great communication and pleasant demeanor. Highly recommend Offshore in Lake Bluff.

We spoke with Sam from Offshore, regarding repairs to our Zodiac boat…read more After much discussion with Sam his integrity became apparent in that his honest opinion was that spending additional money to repair this boat would not be worth while. He is to be commended for his honesty in appraising the return value for the expenditure for the need repairs. He took the time to honestly evaluate our Zodiac boat rather than turn just a "quick profit". We honestly would not have know the difference. He runs his business in a forthright manner to be commended in this day and age the "Quick Profit". Thank You M. Jens

This is one of the smaller Dick's (pun not intended duh) as it is atypically housed in a 1 story…read morestrip mall building.  The store is still deceptively huge and I learned it's still sizable at about 60,000 ft2 (a dimension which I can't really relate to anyway).  They still seemed to have everything you might expect though the wife thought maybe their clothing inventory wasn't as extensive as at a bigger store.  The staffers were helpful.  This store is out of the way for us but we came up here as one of the kiddos is a participant in the Northbrook Girls Softball Association and they offered a limited time 20% off promotion applicable only to this store. They had a good supply of youth size cleats, one of the items on our shopping list, and the girls also took the opportunity to do a mini shopping spree on some of their clothing and swim wear.  Thumbs up on the store and thank you!

Had a great experience at this Dick's in Northbrook. My mom and I went shoe shopping and she bought…read moreme a pair of rather expensive Brooks shoes. They fit great in the store, but after walking in them all day, they hurt my feet and I had to bring them back. When I went into the store to return them or to exchange them, they could not have been nicer. It was a newer shoe that they just started carrying and they wanted to know my opinion of them i told him it was a great shoe. It just did not fit me well for a long day on my feet. They called someone in the shoe department to help me. He found a fabulous pair of Brooks that fit me perfectly. I have not been wearing them all day and my feet feel so much better. I was a little concerned about exchanging the pair my mom had bought me because I did not have her credit card with me, but there was absolutely no problem. The shoes I bought were $16 cheaper than what my mom had spent, and it automatically got credited back to her credit card. Best experience I've had buying shoes in a long, long time. Highly recommend this Dicks!!

Used Rack Attack 2 years ago just to acquire a fat cat 6 and was a smooth process…read more Used Rack Attack yesterday to have them install a whole Yakima set up on my BMW 5 series. Turned out GREAT! The staff is really awesome, friendly, and know exactly what they are doing. DO NOT GO ANYWHERE ELSE!

We had an excellent experience in getting a hitch put on our car today. The staff is so nice and…read moreknowledgeable ands the installation was much faster than we expected. Then Jacob went several extra miles when he offered to assemble our new bike rack that was still in the box and he mounted it, then took the time to show us how it worked. Ten stars for Jacob and Rack Attack!

My boys are anti shopping, but will make an exception for Dino's. They have apparel for every…read moresports team imaginable. My older son likes a variety of sports teams and I've found it all here to support local teams as well as those in Texas and Florida. My youngest is for some unknown reason Ohio State's biggest fan and there's plenty of Ohio State love here, although he was bummed there wasn't a kids jersey or lanyard on our visit last weekend. He did get excited about a new Ohio State t-shirt (probably his 40th one) and a pack of college football cards. They do have a great selection of cards too. I find that they don't go out of their way to help you here, but if you ask questions on where things are they are helpful.

Good jerseys, organized and lots of cards! Cards are a little pricey but there's a great selection!read more