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    Jerry's Hockey

    3.3 (18 reviews)
    Ultra High-EndHockey Equipment
    Closed 11:00 am - 8:00 pm

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    Ask the Community - Jerry's Hockey

    Review Highlights - Jerry's Hockey

    While waiting for the sharpening to be done I browsed around the store and another employee asked if I was looking for anything specific I said my skates are a bit old so I could use some new ones.

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    Pure Hockey

    Pure Hockey

    3.4
    (30 reviews)
    14.5 mi
    $$$

    HUGE selection, and because they apparently do a lot of online business, prices are as competitive…read moreas you'll ever see -- plus, you actually get to try stuff on before you buy it, unlike online-only retailers. The Breakaway program pays for itself if you're going to spend a few hundred bucks anyway, so do it -- it includes perks and free returns online, as well as free skate sharpening depending upon the level of membership. If they don't have something, they can usually get it from another Total Hockey store at no cost, which is more palatable to me than buying something online you're not sure about. I wish I could give it 3.5 stars, because it's not quite 4. The perks and selection are worth making this your go-to store *IF* you actually know what you want or are comfortable figuring it out with minimal assistance. The staff could be much more knowledgeable, and they're not very patient when one wants to take more than 10 seconds to mull over the pros and cons of a fairly large purchase. If they're not socializing amongst themselves (with liberal use of the f-bomb, I might add), they're doing side work so they don't have to stay long after close instead of helping customers. Gunzo's or Perani's is a much better bet if you actually want help. I get that bricks-and-mortar stores have to compete in an online world in order to survive (I still can't believe that Gunzo's doesn't have a price-match guarantee, for example), so Total Hockey is doing many of the right things. I just wish the staff were better trained and more conscientious.

    We just had an outrageous experience. We had my son's hockey skates sharpened and Pure Hockey broke…read morethe blade but denied it!! My son skated last night. The skate was not broken. The broken blade was shiny and polished so they had obviously sharpened it and broke it in . The store took no responsibility and charged us $100. The store was completely unprofessional and lied outright to us.

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.2
    (28 reviews)
    4.4 mi
    $$$

    This review would easily be 1 star if it wasn't for Sammi (sp?) in the bike dept. This girl…read moredeserves 5 stars alone for excellent customer service and the following reasons: 1. Her enthusiastic and friendly demeanor 2. Her extensive knowledge about bikes and the fact she shared this with me willingly & effortlessly. 3. As soon as I approached her, she stopped what she was doing and listened to my concerns, answered all of my questions and immediately made me a priority. I can't tell you how relieved I was to run into Sammi after my experience here the day before. I was sure the outcome of my return visit would be the same. Over the course of the summer, I've stopped at this store numerous times to look into replacing my bike and try some out but the problem was they didn't have many put together. So, I came back again and again in the hopes they would have a better selection of the type I was looking for. Yes, I went to other locations also and ran into the same issue. On virtually every visit, there was no one around. I had to go to another dept., find someone and was told either no one was available or left for the day and the associate who was available had no knowledge of bikes. Way to waste my time.. I came back on Labor day and again there was no one around. Found a young guy who very dismissively tells me "I know nothing about bikes and the guy that was here left for the day and we're understaffed, so you might want to go to Woodfield or Oakbrook." Really?? This kid could care less about helping customers and his attitude royally sucked. I ended up spotting 2 bikes, took them down and got a feel for it. The one bike I tried had handlebars that were completely off center. At this point, I decided to order the bike online. It was the right bike at the right price. Came back to pick up my bike a few days later and Sammi was in the bike dept. Boy was I happy to see her! She assured me she inspects all bikes that go out and noticed the handlebar issue on the one I was interested in. It was fixed. This girl is a keeper. I hope your reading this Dick's because unlike the associates I have run into at your store, this was the ONLY girl who truly helped me with my purchase. She takes pride in her job and it shows. Your team could learn a few things from her. I can honestly say I despise each Dick's location I've been to and have had nothing but horrible (or no) customer service. I feel like there's a monopoly on big chain sporting goods stores. There just aren't many around anymore. Sure I could go to Trek, but I'm not worthy of $1k+ bike just yet...Local bike shops are great, but also more than I wanted to spend. Bottom line - if you're looking for a bike, come here when Sammi is working or don't come here at all.

    Just ran to Dick's Sporting Goods in store. Return regards to returning a bike, I picked up an…read morealternate location, show the barcode, and this jerk wanna be manager, who is in his 40s and a manager at a sporting good store.... Named Brian was a hands-off jerk. Ask kindly for store credit for a bike that is not 24 inches show the in-store barcode label and he still stated that there was nothing that he could do, remind me to never go back to Dick's, no wonder why they have two stars at this piece of crap location.

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    Rifles. Hunting.
    Rifles. Hunting.
    Stuff.

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    Stuff.

    Jerry's Hockey - hockeyequipment - Updated June 2026

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