After the demise of our 12 year-old Subaru and getting a Honda CRV, we needed roof racks for the…read morenew vehicle. We decided on REI because of both, the good service, available items, and quick ordering. And as well, they installed the roof racks. Gene, the main installer, did an absolutely wonderful job. One part of our order came damaged and the store was able to trade it for a stock part at no cost and without endangering the time pressure we had to get it put on the car due to an upcoming trip. Flawless service and we left happy.

I use REI wherever I can find it from coast to coast. My go to is Scottsdale AZ but Bedford,…read moreAlbuquerque and Santa Monica are fantastic stores though Santa Monica is closed, I think. Their service and product offerings are consistent and high quality. I hope they survive as their price point is right on.

Store itself is expensive but they do sell good products. I typically buy online but have…read morepurchased from the Saugus store when I needed something quickly. Website has great sales!

So I am in love with the shorts and pants sold by 5.11. Functional, crafted well with long lasting…read morematerials t a relatively decent price is always a win for me., I'm one of those guys that carries all my stuff with me so having extra pockets is always a bonus. So normally, I shop online, but 5.11 has opened retail locations antionwide. On this recent trip I needed a light jacket since I did not realize the weather was going to be a bit too cool for my Florida blood. I happened to run across this location on my travels and decided to make a quick stop. Store layout is like most with everything sorted by type of product and gender so it made it easy for me to find what I was looking for. Since it isn't fall or winter yet the selection was a little lighter, but that was to be expected. Found what I wanted within 10 minutes, was able to test fit the jacket and was happy with it. The only thing I have to ding the retail store for is that they do not accept or honor online coupons or deals, which is not consumer friendly. If I wasn't prepped for time I would have purchased this online. Either way, I was happy with the experience. As a side note, if you need a potty break, no public restrooms here! But if you are in need of some tactical style gear or just something comfrotable that will last, this is a great place to shop.

Nice local sporting goods store. It's great having a local store to go to. I have had several last…read moreminute runs there for things we need, they haven't let me down yet.

My husband absolutely loves this place! He had t been in years and wanted to see it again! He loves…read morethat they have so many outdoors items and that they are able to be an independent retailer during these days! He loves talking to the manager and we looked around the whole store - the sale items, the non sale items and more! Stop by if you can! You never know what you can find and support local!

This is a great shop, very impressive. With EMS gone now we have fewer choices when looking for…read moreoutdoor wear. I really liked what they had for men's and women's outdoor clothing. Interestingly enough, they also carry a decent selection of used gear: backpacks/sleeping bags, etc.. Great experience in this wonderful shop.

Some friends and I went tubing down the river and it was incredible! Our transporter, Lucas, was…read moresuper helpful!

Have had much better experiences- always happy to grab worms in the back, advice, pet my dog, etc…read more ! They definitely don't follow the 5pm door rule with the club card events however as an FYI... get there before 4...

I had never been to a BPS until today. Placed an online order for a dog crate, decided to poke…read morearound and check things out before picking up the crate. What a nice, clean store, with SO much to look at. Prices are decent, with a huge selection, they have a little bit of everything for everyone. Everyone was friendly, the order pick up took a while, but, overall, good experience.

Best sporting good store in Eastern Mass. No matter what…read morecategory of gear you need, the staff is friendly, helpful, and knowledgeable. Our most recent trip was for fishing gear. Last visit was softball cleats and a new glove, before that volleyball pads. This is the type of store that every town needs. Will be back!

Family owned business... Everything for sports plus clothing...boots....diff tupes sneakers...eyc…read more Outdoor games ...diff stuff u dont see anywhere else. Great service

The team of sales people, Technical people and service people are all very knowledgeable making…read moreyour shopping experience a good one I've bought several pairs of boots and skis there and each time it's a great event even some wonderful clothing for my grandkids. Enjoy the experience.

Had repeated issues going to a competitor that's closer to me, so i decided to give Ken Jones a…read morechance at tuning my snowboard. Smooth transaction, no funny business like the competition AND THE PRICE WAS LOWER. This store has a much larger selection of skis, boards, bindings, goggles and apparel than the competition. Thanks!

What a lovely shop! I was in the area and decided to stop in this store because- horses…read more There's lots of products packed into this shop. Saddles, boots, clothing and accessories can also be found along with horse snacks, brushes, and shampoos. There's a comfy sitting area with a kids playing area for those that might not like to stand while a friend or family member shops. Service is super friendly and thorough! I may not have horses (yet!) - but I'd absolutely shop here if I did. For now, I'll settle for the gorgeous horse jewelry sold here!

I brought 3 saddles and assorted horse tack there for consignment on 11/18/25. Directly upon…read morearrival I was treated as I was the most valued person ever. The store is crystal clean, well stocked perfectly organized and the people could not have been nicer or more helpful!..The co-owner (Sarah) is the epitome of expertise, professionalism and personality!.....When I left I certainly felt smarter than when I arrived !....Thank you !.......Mark

I went there several years ago. All the other reviews are true. Arrogant, condescending woman who…read morethinks you owe her for walking in her store. Average selection. Ammo is overpriced. I was in 'buy mode' for a new rifle, but after her legendary customer service, I bought elsewhere. Only a good place to buy if you're neutered.

PATRIOTS, AVOID AT ALL COSTS! Owner has severe TDS, doesn't…read morewant customers who support POTUS. Wasn't even willing to shake hands goodbye, was almost literally shaking. I completely respect people who disagree with POTUS, my whole family does, however as the owner of any business it should not matter which hat I choose to wear for you to provide me service. I am not asking you to provide anything special or particular or talking about my beliefs at all. It was a simple introduction and he forced me to leave, refusing to even talk to me once I asked why he wouldn't shake my hand (thought maybe it was because I'm brown or a girl), he told my hat was "the issue." Guarantee wouldn't have been a problem if it was an Obama or HRC hat. Not a local business worth supporting.