Friendly customer service, directed me to the women's section and also the graphic t shirts on…read moresale. Very pricey, but seems like good quality. Large selection of men's clothing. Very small selection of women's clothing. I didn't buy anything but I will go back.

I buy most of my Tactical gear from 5.11 and the establishment in Elk Grove is awesome. The…read morecustomer service is great. They called me back after I phone to check up on a sling pack and after I went back they took the time to show me around to look at pouches and accessories. Their bags and gear are way above premium which makes for great value as they last a lifetime. I've bought the 55L backpack, the 24L backpack and the Moab 8 sling pack as well as Molle packs to attach.

Great supply of bandanas, lots of fishing and hunting attire, shoes, clothes, supplies, guns,…read morecamping gear.....dog friendly a plus!

I came here to get some ammo. They had a sale and I thought they had enough in stock but I was…read morewrong. The staff here are really nice. They told me just to order the stuff and have it shipped to the store so you can get all that you need and fill out the paperwork only one time. The store is pretty big with a lot of merchandise. They have a large selection of guns and rifles. wasn't too long to wait to get some assistance either. They have a registers at the gun counter so there is no need to pay up front. I noticed a line when i came in. I did what they said and my ammo was ready in a day. Great sale price and good service.

Great Service. Mack road location had more inventory than the previous Big 5 in Elk Grove. Needed…read moreto take advantage of the multiple slipper purchases for half the original price. $24 was the original price item was on sale for $12. Great buy Muk Luks Women's Leanna Cozy Slippers. Great customer service Mack road!

When you are a small sporting goods company competing against a larger name customer service…read moreservices in customer courtesy is a must having the right hours on website and on door is a must listening to a customer who is asking about it instead of being dismissed told not to worry about it and to move along is unacceptable. I have lived here 20 years and this is the worst customer service I have ever had and we always try and support the local smaller businesses in the Elk Grove area. You've just Lost a loyal customer.

I came here specifically for instagrammer nuocmamafoods chocolates. She did a chocolate drop off…read morethis morning at 6 am, along with Vietnamese snack bags. Her priced are listed on her instagram stories. We ended up buying 4 chocolate bars and it came up to $46. There are a variety of chocolates to choose from...at least 7 flavors that I could remember. I was thinking there was going to be a very limited amount of chocolate and that they would be almost sold out but there was plenty at around 8 am because nuocmamafoods is popular! There was at least maybe a half sheet baking trays worth of durian chocolate alone, and another tray with the other flavors. Chocolates we got: -Durian: strong smell. Would recommend if you like durian. It has knafeh to give a bit of a crunch. -pandan: have yet to try -dark chocolate coffee: have yet to try The person helping us was informative and let us know which flavors were there. As for the bait and tackle aspect of the shop, there seems to be a good variety! Seems to be well organized. I don't fish so I can't comment on specifics haha. They also sell snacks and drinks. The shop is located along the river. Parking lot isn't big, but it wasn't crowded.

Horrible customer service. Rude and not helpful at all. Trash. Called to see if they had an item,…read moreinstead of checking, told me to come look myself and hung up on me. I tried calling back and phone just rang and can't. Gas is too expensive to drive and look in person when they can tell me over the phone if they have the item or not.

I had a great experience coming here. I'm new to knives and had a problem with my Benchmade. Even…read morethough I didn't buy the knife there, Greg fixed it for me in about 3 minutes! Then I couldn't help myself and bought a Spyderco PM3! I'm bummed the shop is moving to Florida but I'll still buy from them on line. Thanks to Greg for the great customer service, I'll be a return customer!

I've been incredibly neglectful with my knives (both kitchen and pocket), so I dropped by with some…read morein varying conditions looking to get some assistance with sharpening them. The staff was super helpful and they helped fix up all of my knives- they're super sharp and clean now and ready for the kitchen!

We came into REI after we had dinner next door. We just came to walk around. We have never been…read morein this REI before. The place looks nice. It has every outdoor thing you are looking for. They have camping gear, hiking, biking, clothing, etc. They have a wide variety of equipment. We were greeted by a staff member and he explained their one time fee REI program to become a member. When you are a member, you get discounts, free shipping on orders, and 100% satisfaction guarantee. The membership is $30. The store is clean and well organized. The staff are friendly and willing to assist customers. They have a recycle area of gently used sports equipment for resale and an area for returned items for resale. I would shop here if I need something for my outdoor active and take advantage of the membership if I shopped here often.

I came here to buy shoes and patiently waited for an employee because he was already helping…read moreanother customer before me. I even left my husband there so he could ask for my size while I continued looking around. When I came back, he still hadn't been helped, but I noticed the employee assisted another customer instead. What disappointed me most was that we were never acknowledged. The employee could clearly see and hear us, but never once said, "I'll be with you shortly" or anything similar. I even purposely said a little louder to my husband that I needed a size 7, hoping for at least some acknowledgment. I eventually looked for another employee, who said he would find someone to help us, but no one ever came. By then, my husband was already irritated because we had been waiting for about 15 minutes. I understand employees may be on lunch break and that the shoe department can get busy, but a simple acknowledgment and better customer service would have made a big difference. This is actually my second time here, and almost the same thing happened before -- we had to ask multiple times just to get help. I don't know if it's because I'm Asian, and I'm not trying to be overly sensitive, but it honestly crossed my mind because of how ignored we felt. Unfortunately, this experience was enough for me. I won't be returning to this store.

Super nice for fishing gear! Lots of selection. Staff are knowledgeable and helpful, but give you…read morespace if you want to explore on your own. Prices are comparable if not cheaper than the big box stores. HUGE fan! Will be back!

I never even knew this place was here. My buddy said that they had a sale on one of the weapons I…read morewanted. So I saw their add online and called to make sure the rifle was in stock. It was in both standard and another coating one. I went to check it out. The place is pretty big. They have a lot of merchandise. The handgun and rifle section is really big. The register is at the entrance of the store and I was greeted by the clerk. He told me the rifles were in the back. I went to the back and they are on a number system. So grab a ticket and look around. So much stuff to look at. Just in the gun section was ammo, magazines, parts and so much more. It really is a nice store. I only waited a few minutes and my number was called. It was pretty busy since it was a Saturday. The guy had to look for the rifle I wanted but I told them it was in stock since I had called earlier. He found it in the back and it was on sale. Great price. SO the paperwork is standard to purchase a firearm but each store takes their time so as not to make any mistakes. The process here was pretty fast compared to other dealers. I was happy. I will definitely be watching their sales to get some good deals on merchandise. Good service here.

Yes!!!! Love that Big 5 has email coupons. Took a chance to see if I could find some shorts. It's…read morejust too hot - bonus they're on mark down!!! There was great seasonal sales and the staff was super helpful and friendly. I was having trouble loading my email in the store and one sales person told me just the right place to stand so I could pull up my coupon.

Stopped by to pick up some baseball cleats for my softball game. All staff greeted me as I passed…read moreby them and staff was quick to grab me the pair I was looking for. The store was clean and orderly. The checkout process was quick and they took my coupon without issues. The price was lower than I thought so that was definitely a plus. Recommend this store location.

Great customer service. Has everything a fisherman might need to fish the rivers, lakes or creeks…read more They have good quality items here too. They also sell custom items you can't find at sportsman's or Dick's or other fish and bait stores. Always come back here and I recommend coming here. Oh, they also sell smokes, alcohol and food like any other market place

Great place for fresh bait and all your fishing needs. The owner is very helpful and informative…read more They have a lot of good variety of products available. We are new to fishing and very happy to have found this one-stop shop!

Very glad to have a place to process and clean waterfowl in Sacramento again! Very friendly…read morepeople. They also have shotgun ammo.

They dressed and bagged my ducks quickly and efficiently. The vacuum sealed bags were nicely…read morelabeled. I really appreciate the great job that they did.