Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Improvement yes! This review is about the Pre loved used gear section of the store in Santa Rosa. I…read morewould say this is for corporate, who is making the decision on the amount of credit someone receives for their trade in. I have been trading in with the Preloved department for 5 years. I like the program because the items don't end up in the landfill and someone else can use a perfectly good item. I used to love trading in and the credit was 25 to 30%, then it went to 20% then it went to 10% and now 5% for street items. I do understand camping gear is more than 5%, not much more. I would really hate to see that section go under and not be used the way it was intended, when the program was created. I imagine fewer people are bringing items when they only receive 5% on street items. I brought a street item in, which was a very nice new woman's backpack, with the tags, for $65 not including tax. I received $3.25 trade-in, that's 5%. The down grade is very disappointing. The profits could be shared, the store credit ends up going back into the store. Good luck, maintaining this section due to policies. Please reevaluate before it's too late, check for decline.

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

if i could give ZERO STARS I ABSOLUTELY WOULD. my boyfriend and i came in here today to browse and…read morewhen we walked in none of the cashiers/associates greeted us or even acknowledged us. as we continued browsing i noticed one of the associates kept going back and forth and staring at my boyfriend (my boyfriend happens to be black and he happened to be only black person in the store) and that made me feel uncomfortable because i genuinely wanted to buy myself something but the way the employees made me and my boyfriend feel left a distaste in my mouth. please train your staff to be more welcoming towards customers and to stop assuming any person of color that comes in is going to steal something.

the staff at REI Santa Rosa shoe dept are very knowledgeable and helpful, and took the time to…read moreexplain the features

1 STAR -- Extremely Disappointing Experience…read more Absolutely horrible experience at the REI bike shop. I brought in my own wheel to have a hub swapped, and I was initially quoted $140 for the job. I received an email saying the wheel would be ready in four days, so I waited. Four days came and went -- nothing. After I reached out, I finally received a call two days later telling me they hadn't even started the work and that the price was now going to be another $100 for spokes. That was completely unacceptable. I already had access to the correct spokes for around $20. If there was going to be an additional charge, that should have been communicated clearly before taking the job and making me wait nearly a week. Then, two days later, I get another call saying the wheel is ready. Except it wasn't really "ready." They essentially built the wheel and handed it back bare bones -- no tire installed, no cassette installed, and no rotor installed. And here's the part that really irritated me: they wanted to charge me another hour of labor just to install the cassette. We're talking about installing a cassette onto the freehub -- something that takes minutes. I was honestly shocked. I've used this same REI bike shop in the past for a similar wheel build, and the experience was completely different. A few years ago, I paid around $140, and the wheel was properly put together without all of these additional charges and headaches. This time, the whole experience felt like they were looking for every possible opportunity to add another charge instead of actually helping the customer. The lack of communication was just as frustrating as the pricing. To make matters worse, I was asked to sign a release of liability essentially because I didn't pay extra for them to install the tire and cassette. At that point, I couldn't help but feel like the entire experience had become ridiculous. A bike shop should make things easier for the customer, not turn a straightforward repair into a series of unexpected charges and delays. I won't be returning to this location. After being a previous customer, I expected much better. Extremely disappointed and definitely not the level of service I expected from REI.

Staff was friendly and welcoming. They answered all of our questions and explained everything to…read moreus. Highly recommended this spot. They drop off and pick up the kayaks, can also drive you/pick you up from the beach. We kayak 5 miles (drop off to pick up) and we got a ride back to our car. It's just a beautiful place to kayak, the water is warm and it's just such a beautiful place. A must to do!!

Stopped in here because I had my rod and reel, but realized I was completely missing my spinners…read moreand tackle. I'm usually a surf fisherman, so river fishing is pretty new to me. I ended up asking the owner for some advice on how to get started in the local waters. He was incredibly helpful- not only did he recommend a specific spoon spinner, but he even took the time to show me the best way to cast and retrieve it for the river. This place is definitely a local gem. Whether you're a regular or you're like me and somehow managed to leave your tackle box at home, it's a great spot to drop by. Great service and even better advice!

I have always received top notch service from this store. When buying duck treats or other…read moreaccessories, each time I've been treated with genuine care and a smile. It makes for a good experience overall and I'm glad I can rely on this Tractor Supply for all my duck needs!

do not get delivery through them. the order was for two bags of the dog food, and the driver left…read moreone bag. at least he took a picture of what he left. i am getting tired of dealing with tractor supply because of issues like this.

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Good part: a lot of goods and products…read more Bad part: a men's Fila brand pair of shoes has bed quality. It broke into a hole after 6 months. One male guy in charge of taking out shoes for customers lies to me (right after realizing that I am trying to get a compensation for the broken shoes). Never go back to this store anymore.

I love the whole team at this location! Great, knowledgeable and humble folks! Tanner, Michael and…read moreall! Thank you very much! Clinton S.

11/30/2024: Researching NO PFAS Rain Gear, Tents, etc.! The Sales Rep gave me a list of Sports…read moreGear Manufacturers who are eliminating PFAS from all sporting goods including, clothing, rain gear, tents, etc.! Upon receiving the information, I began an in-depth research of all sporting goods Manufacturers. Moreover, deducing refraining purchasing clothing, shoes, tents, etc. not until, 2026 due to carcinogen elimination from all products.

Great experience. Quick in and out. No pricing gimmicks. Great location and friendly people. We'll…read more be back

We had an absolutely fantastic afternoon with James at Get Away Adventures! From the moment we met,…read moreJames made us feel comfortable and welcome. He gave us a quick tutorial on the e-bikes, making sure we were all up to speed and comfortable before we hit the road. Throughout the entire ride, James was constantly checking in to make sure we were doing okay, enjoying ourselves, and taking in the experience. The e-bikes were a blast to ride, but honestly, a huge part of what made the afternoon so enjoyable was the time we spent talking and getting to know James. James has an incredible wealth of knowledge about the Napa wine industry, and he was able to share so much interesting information along the way. But what really stood out was that his knowledge went far beyond wine. He was genuinely interesting to talk to, incredibly personable, and clearly someone who has a lot of experience and perspective on life. It felt less like we were simply on a guided bike tour and more like we were spending an afternoon with a great person who happened to know Napa incredibly well. The scenery, the bikes, the wine, and the conversation all made for a memorable experience.

Tools were great & great customer service. Needed tools a few extra days one quick phone call to…read morethe office I was good to go. Thank you

Coming from Bay Area and useing the larger rental companies.There is no compromise the level of…read moreservice is the best. There prices beat all others in the Santa Rosa area where I'm working. Pickups and drop offs on time or earlier. Could not be happier with the guys that work there. Always answer never stick me on hold.

My husband has been in work out mode and "play it again sports " has been so helpful guiding us and…read morefinding all the things he's needed to get started. Everyone in the store is happy and knowledgeable and takes the time to find out what ur work out goals are. Large selection of new and used and very reasonable prices Thx again for the on going support

stupid us; we paid $599 for a bike Merach and Amazon are selling for $379. bike is fineread more