Grant and Kiana were very helpful and knowledgeable with my daughters purchase of her bat. Excellent customer service!

The store is literally a junk yard. Boxes and trash all over EVERY aisle. Good luck trying to even walk around. I'm certain this is a fire hazard as well... Also none of the merchandise is in the right place and there's no price tags for half the items. I went to go buy and tent and only 1 out of 10 of the tents I was looking at had a price tag or a shelf with a price tag. Even better is there's no scanners. So you have to hit a button or walk around the store to try and find someone to help you. It's such a miserable experience. Please at least have price scanners around am I don't have to put in 30 minutes to just get a price check. The sad part is, this has happened many times at this location. Trash and all. This store really needs some heavy 'assistance' from corporate. read more

DICK'S Sporting Goods - This is what nearly every aisle looked like today. Shopping at Dicks is basically like climbing through a dumpster... - Sporting Goods Near Me - Tustin, California

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There marked up prices is so inflated and ridiculous I really dont want anyone to fall for it. I cant imagine any reason for it outside of treating people like suckers so i encourage you to shop somewhere else until they change their ways. If the mark up was negligible, by all means I wouldnt do a post like this. But man compared to like big 5 or amazon this place is just wrong read more

Got some help from manager with price match, overall good experience with going above and Beyond. only issue I would first the employee who I asked for help at the entrance didnt really make an effort when I asked for assistance just a generic lazy response, they get 2 stars!...... Store overall gets 5 stars because the manager and the guy in the shoe department did a good job. Just make sure you always check with management if you have issues read more

Not many big box, sporting goods, stores left that carry everything. This is one. Centrally located, just off the freeway, and they cover just about every sport you can think of. read more

Brain was a cool guy who was really able to help me get a pair of basketball shoes. I can't think of a way he could've been more helpful. Someone otta give him a raise. The shoes here might be a little bit more expensive than if I got them off somewhere else like Amazon but the service made the price worth it. Thanks Brian. read more

The staff were AAMAZING!! Super nice and helpful. I have 4 not 5 stars because surprisingly they didn't have military discount. I've been to a lot of Dick's Sporting Goods all over the country because of our many military moves and this was the only location that didn't offer military discount. It's convenient because it close to home, but I would rather wait until I make a trip to a different location and save up my shopping for that one big trip:) read more

Horrible service!!!! Employees passed by me over and over again even after asking for help. All I kept getting was I need to come back. Was looking for shoes and had one on my hand trying to ask for a size and the employee there assisting was not being helpful. He would literally go check on a pair of shoes for one person and come back. Had about 8+ people waiting for help but did not call for help himself. Finally was able to get help by another employee which also never came back with the shoe I asked for. I ended up leaving after waiting for too long. read more

I have spent well over thousands of dollars here, but will no longer shop here due to the lack of brains by both the manager and employees. I was trying to use a coupon provided by little league baseball that says 20% off the entire store, and have used the same coupon for all types of things for many years now. Today, the manager said they only honor the coupon for baseball items, and told me, "the coupon is to help families who can't afford items for the season." LMFAO. This is Irvine. He went on to say I am abusing the coupon. It seems to me, from a business standpoint, the coupon is to push sales across the store, because this store should never worry about the sales of baseball items. It should, in fact, focus on slower turnover items (this, this coupon's existence). I don't know who made this moron the manager, but I hope he really goes on to take a business management class. Understand operations from both sales and management perspective, and don't get your panties up in a bunch. EDIT: Drove to Laguna Hills and they applied it with no questions asked. I'm thinking about returning it to this location just for fun so I can show him the receipt. Pettiness on 100. EDIT 2: Yelp deleted my review. I guess the first part was too much for today's world. Here I am reposting again. Pettiness on 200. read more

Everything went well until I got home and realized the guy at the cashier register did not take this BS off! Im very upset! Now i have to go all the way back......... not cool! read more

DICK'S Sporting Goods - Sporting Goods Near Me - Tustin, California

This is such an awesome store. I like shopping here and looking for clearance items. One of my first interactions with an associate of Dick's Sporting Goods was with Lucas, he was the most helpful and kindest person, if you ever need help with anything and you value great customer service ask for Lucas I believe he is the manager. Clay in bikes is very knowledgeable and patient . I recommend this store for sure read more

Worst service ever. Bought a treadmill and paid for delivery but item came defective and no one called to give us update from delivery to exchange of item. I felt like I had to call and track down everything well I'm the consumer. No update. And when I called I keep getting the run around. Can't believe this is the kind of treatment you get for being a customer. read more

Selection sucks period! The selection blows, especially on outdoors stuff. A tiny section for hiking shoes, I couldn't find any outdoors hats other than some lame Quicksilver ones. This is the same thing I experienced at the only other Dick's I've been to. Both locations suck when it comes to getting some help. Sometimes I feel like the workers purposely avoid the customers, especially at the bike department! I guess this place might be good for finding team sports stuff, but for anything outdoors it would behoove you to go to REI located nearby at the Tustin Marketplace. read more

DICK'S Sporting Goods - Sporting Goods Near Me - Tustin, California

When Chicks turned to Dick's, I was worried. Would the change lead to an identity crises? Would it have the same service and selection? It was always a decent multi- sports store overall,, If you really need help and info, though, you would probably do better to go to a specialty store where they can spend more time with you and give all the info you need. Here, the employees may know a sport or not in the area they are working. I have been coming to Chicks for years to get tennis rackets, tennis balls, and athletic shoes. Well for this one trip for this one service needed, they did pretty well. As a former advanced tennis player working to get my game back, I broke a string practicing a couple of nights ago. I needed it repaired, though I have several rackets, this is my favorite one. I had not set foot in Dicks since it had an operational change. I walked in and they were still doing the last phase of their remodel. I was greeted at the door by a customer service rep. She was sort of a greeter and security person, and directed me to the new tennis area. They had some decent new synthetic gut strings I wanted to try. If you are a long time tennis fan, it's amazing how the new top players play with their all out power and stamina. But also the equipment has changed for all levels of players. Unfortunately, there really was no one to help me decide which one of the synthetic gut strings to try, so I had to rely on the few advertisements I've seen in Tennis magazine which one to pick. The coolest thing, though, is that while they say it takes 7 days to string a racket in their busiest times (spring and summer), they were able to do it overnight! Awesome. With the closing of Hank Lloyd's in Tustin, this is one of two places my friends and I go to get our rackets re-strung. Today, they did very well. read more

I placed an order online here for two seats, that are made for bleacher sitting.. with backs on them. I placed the order for in store pickup. I received an email stating my order was in process, then another when it was ready - and I received them both pretty quickly. The chairs are for the most part good, after about an hour they arent the most comfortable things, however it is better than nothing on concrete step type stadium seating at a high school football game. I was a bit bummed at the small selection in the store of San Diego Chargers clothing, in womens. I am looking for a tank top, and havent been able to really find one anywhere. The service was friendly in store, and the entire process of my order went smoothly. read more

No wonder Dick's is struggling. Visited yesterday and tried to demo golf clubs. After 5 minutes in the department a younger gentleman with dark hair and scruffy beard showed up with an older couple. After their customer conversation I asked if I could demo some clubs. He said "Give me a minute" while remaining seated behind his computer and making several phone calls. I remained in the demo area and he left, never to return. After browsing for ten minutes he noticed me from afar and went another way again. Why would I buy here if competitors such as the PGA stores offer fantastic customer service? Left the store won't spend a dime there again... read more

Ian Nguyen is a really good employee, professional and patient, always listening carefully and trying to solve problems. I bought a pants, a little short, I can't find the order number anyway, because of the third-party payment, the limited records are hard to check. Ian tried many methods and finally solved my problem successfully. It took him a lot of time, but he always remained patient and positive. It's been an amazing experience. Thank you, Ian. read more

If you want to pay high prices for POOR QUALITY merchandise (bicycle was deemed UNSAFE for child to participate in school bike trip), support a business who WASTES YOUR TIME and FORCES YOU TO SPEND gas driving back and forth because the merchandise is not ready, obtain NO HELP to lift a heavy bicycle in/out of your vehicle (after you have called earlier pleading for help because you have a bad shoulder injury), receive RUDE responses and POOR TREATMENT (when you requested help and potentially related to ethnic/racial discrimination), be HUNG UP on and put on exorbitant hold times because you are trying to explain how upset you were with the TERRIBLE CUSTOMER SERVICE, then definitely go here to shop. Expect the staff behavior to be the worst as it starts with the management's bad attitude towards customers. Asian people, beware of potential racial/ethnic discrimination here. read more

Not enough workers in the shoes. They should have the shoes boxes out so you get them yourself. They probably are trying to deter theft so they keep them in back. Thats fine but I couldn't get any help so they lost my business. read more

No weights in stock ...like none at all...high prices, no customer service. Bikes gone too...a lot of clothes and other sports equipment but not what I need read more

Bought a treadmill here today and I am very happy with the service I got. The staff was knowledgeable and helpful, and made it a very easy purchase. read more

Why do I even bother going here?! I miss Sports Chalet, always someone greeting you, you could recognize sales associates in red, and someone was always in a particular section to help you. Dicks is a bunch of dicks! Never helpful, never carry anything I need, and zero help every time I go there. After wandering the store for a sales associate, I just gave up and walked to the cashiers. No one is friendly here, literally don't even look at you when you talk to them. Amazon, here I come. read more

Oscar and Victory was Awesome, with their customer service. Shown very good knowledge, work ethics and going above and beyond to make sure we got the shoes to make our sons birthday one of a kind. Thank you read more

Stopped in over the weekend to purchase baseball pants. Number of baseball pants on sale= 0 Number of baseball pants offered in XXL = 0 Chances of me coming back=0 read more

I just drove an hour out of my way to come this store in Tustin . Your help says you are open till 11pm tonight and you are closed !! This is so frustrating ! I'm leaving to Sedona in the early morning and needed some things for my trip . I took care of other errands knowing you would still be open and you are not !! UPDATE YOUR HOURS !!! read more

Came here to do some Xmas shopping. Dominic helped us check out and he was very efficient and thorough

It was nice of Dick's and Thule to include an empty Milky Way candy in the bike rack box. read more

DICK'S Sporting Goods - Sporting Goods Near Me - Tustin, California

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Literally standing in the Bikes & Fitness area right now looking to buy a treadmill. Haven't seen an employee in 20 minutes though, nor was I ever greeted by anybody. Normally I wouldn't care too much, except the treadmills need a safety key to operate that only the employees have. What a waste of time. read more

Second time buying my sons bike from this company and this time was a great experience. TEDDY one of the managers was walking with me and my family showing the great selection of bikes they have and my son fell in love with one of the bikes, he spent a good time explaining the right size bike my son needs, and all about disc brakes gear and more. Great purchase and 5 stars wasn't enough to describe my experience. Strong recommendation to this great team. read more

Its always a challenge when you are looking for a generic sports item in a store, that's huge and organizes everything by sport... I was like a frantic man searching out my sweat bands!!! I finally found them, surprisingly it was easier to find the bands than it was to find someone to help me... This place seems like a great store, because of the huge selection. read more

I would highly recommend every time I go they give great costumer service and they always have what I'm looking for.

Worse customer service I ever received, I really don't know who is charging of hiring but they should be doing a better job. The kid was disrespectful, not helpful, had an attitude like was something. He only had one job and that was to help me to get a pair of shoes and he couldn't even do that. Never setting a foot in that store again. read more

Stopped in for a new pair of running shoes. Went to the brand I always wear and was a little overwhelmed with so many to choose from. Damone stepped right in and provided a variety of shoes for me to try based on my preference. He checked in to get some feed back and added another selection for me to try. Damone covered all bases to ensure a pleasant shopping experience! Thank you! read more

Terrible experience trying to call the store and find out if they have a product. Finally got through to someone, they transfer me, phone rings forever and then hangs up. Try calling back, nobody answers... read more

Being the only real large scale sporting goods outfit in the area they usually get my business and being next to Performance Bike which I go as often as weekly I'm here quite a bit. Mouthguards, baselayers, shoe laces, skull caps, etc. Basically all the things any athlete needs. A vast majority of the major sports equipment is available from outdoor kayaks, camping gear, football, hockey, golf, etc. They carry all the major brands from Wilson, Nike, Adidas, UA, etc. Prices are what you would expect at about on average 10% less than retail, but you can't have too high and expectation due to the selection. I actually come here for sports nutrition and accessories like tape, socks, compression versus tops and bottoms and gear. Cycling and running nutrition is a different beast compared to the global brands of Gatorade, Nuun and others, but it's kind of cool to see how the gains of cytomax for cyclists is specific and doesn't get the results camelback gets in sheer heat and more complete and pure proteins are absorbed for gym bulk. It's never packed, but that doesn't mean you're gonna get through the line fast. Parking is never an issue and the store is super huge for browsing, but it's not set up very well and the dressing rooms are a pain to use. It's a bit out of the way, but I have many regular spots nearby I come for like REI, Total Wine and Performance. read more

Not a great rewards program. $10 back every $300 you spend? YIKES! Well, given that Dick's is priced higher than many other sporting goods stores, I guess it's easy to spend $300 there. What I did like: they had some Brooks running shirts on sale for less than $20. That was a nice find. Two racks of ladies clearance items (one with shirts that had a decent selection, and one with a mix of other stuff, including shorts, swimsuits, etc.) read more

Attention Managers: Train your employee JOSHUA not to treat paying customers with his bad attitude. JOSHUA was working the register today, very disappointing. JOSHUA was unfriendly with a bad attitude. Word of mouth is bad for business for this location. read more

Came in today in the hopes of finding my son a bike. Luckily, David was there to help us. He was very knowledgeable and helpful. Answered all our questions and concerns. My 8 year old son even said he was very nice. I recommend you asking for David when you are looking through their selection of bikes. Thanks again David !!!! Also, the young man at check out was very polite !!! He was so cheerful and welcoming. I'm very happy with my overall visit. read more

Daniel at the counter was seriously super helpful. I don't make reviews for retail stores but hands down deserves some credit!

This is Jeannette. 5 Stars to Ryan, manager of Dick's at Tustin. Yesterday he took the time to listened to my personal issues and promises me to evaluate my situation, today 8/25/2021 when I went back to the store n Tustin, Pablo took over, very a very kind and helpful attitude, he directed me to the Department and took care of my problem. I want to express my appreciation to Patty and Pablo for their excellent customer service and to Ryan to help me today to resolve my issues with the bikes. Thank you guys for your kindness and understanding. Awesome team, very professionals, and thoughtful. read more