Dear Galpin Honda Customer Service,…read more I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez

Very disappointed with my experience at the service department…read more I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!!

Put the wrong address on my registration. I haven't been able to get my tabs for almost two years…read moreand found out I have a bunch of fees. Sold me a car with a check engine light on and a broken sound system he swore he would fix and put in the contract. To date it's been almost two years. Got ahold of Danny after trying for said amount of time. He said he would sign something saying he did in fact give the incorrect address exc. been trying to get that from him for quite some time. Crickets

So the past year my credit took some major hits after spending days online I just called Basil @…read morewestern motor sport set up a time to meet and I brought with me a 420something credit score and my paystubs which are actually what got it done but he went through hoops and climbed ladders for me and got me what I wanted . He came correct with his word and this is the icing on the cake this is all happening during COVID-19 I walked in with a mask to him sitting at a table with a mask We never even saw each other's face I could've been anybody black white Mexican yellow didn't matter he treated me like a family...He got a financed by someone straight up ... I was dreading this process and these guys did me right .... if anything happens if they don't do I'll update this ,, if this remains then western motor sport is gold !!!!

This is by far one of the best dealerships i been to they are so kind and really take the time to…read morehelp you and find what you need in your price range. They where so helpful the other day that I bought my daughter her first car. I would definitely recommend.

Bought my accord from Jesse and he worked with me, was very straight forward and didn't feel like…read morehe was forcing me into a car, when I was looking to buy a car, all the dealerships and sales reps I've talked to for any other business we're a little to aggressive in the ways of trying to make a sale and I don't like that . Jesse sold me my car and I didn't feel like he was being dishonest or anything of the sort. And working with him made things easier than expected.

2 years ago I went to Karplus buy the car and yesterday went back tread my car and I got the best…read moredeal possible I went to 2 other dealers they didn't even talk to me as soon as I told them I have trade they said you have negative equity we can't help you I'm so happy I came back to Karplus plus the manager name BEN told me don't worry I make it happen which he did I recommend everybody don't waste time other dealers go to Karplus ask for Ben and he help you guys he's very good person so easy to make a deal with him With this review I just want to say one more time I really appreciate Ben you did inpossible to possible Thx Ben

Bought a cheap amazing vehicle made the checkout fast and easy bought an amazing vehicle and they…read morecleaned amazing before giving me the car

Este es el peor concesionario del valle. No les importa un carajo el tipo de limones que venden,…read moresiempre y cuando consigan tu dinero. José es un pedazo de mierda. Toda esta corporación de concesionarios es un pedazo de mierda y vale incluso menos que la mierda. Solo tuve el camión durante 5 meses antes de que el motor explotara. A pesar de que hice 3 cambios de aceite en los 5 cortos meses, tuve el Ram 1500. ¡¡¡NO COMPRE UN COCHE AQUÍ!!! -- en Williams Auto Mart Inc.

Horrible dealership Don't come here unless you want to get robbed, so eager to take my down payment…read morebut when i test drove the vehicle the transmission was blown! Took days to get my down payment back what a waste of time

WARNING! DO NOT BUY FROM HERE! I'm writing a review just…read moreknow after having to purchase a car from this shitty place 4 years ago. They ripped me off. Stole my money. Since I was so inexperienced they took advantage of that. Ended up paying for a 2005 Honda 12,000. Ridiculous I'm so mad just thinking about it. I don't even have the car anymore it broke down after 3 years. Do not buy here people they scam you.

FUCK THIS PLACE! I'm glad EVERYONE saw the same thing! Long story short I bought my 1st dealer car…read morefrom these RATS and they fooled me and sold me a LEMON a fucking car that had serious problems that they never fixed instead hid! Oh man I had to go thru hell and back so I did a voluntarily report and that was the best decision I made in life! I went thru bankruptcy because of these SONS OF BITCHES at a young age. Please anyone STAY THE FUCK AWAY FROM THIS PLACE PLEASE!! All their cars are fucking junk waiting to be sold to someone. Go to a big dealership you will get your moneys worth better at HONDA or TOYOTA!! "Pacoima Motors"

This company is violating several federal regulations. Do not purchase from them. They will do…read morewhat they can to repo your car and resell it at a later time. They do not respond to requests for information or an amount to recover the vehicle. Their customer service number will disconnect you after 20 minutes on hold. My friend is going through a tough time with them.

making payments and enjoying my car since May 2020. May 2025 my husband called in the payment…read moreRicardo took the payment and said Congratulations and discusses pink slip three weeks later at 2AM my doorbell is ringing and there is a man in fatigues claimed to have a court order to pick up my car. My husband said that's impossible and show the zero balance we asked to see the court order and he refused so then you can leave my property he just stood there we closed the door he's still just standing there then walks around my house with a flashlight in my windows My Husband says you're trespassing FINALLY he leaves but parked outside for hours. Next morning, were dealing with this and find out we do not owe this was the past due that is due for amount of $39.00. We could have paid but still wanted to address the weirdo we get a call from corporate who was frankly embarrassed and said 1 they do not do court orders and 2 it costs at least 3,000 for this process for $39.00 corporate waived the fee and said because this is the 2nd car purchased through Ganas they don't want to lose our business and what we were thinking about purchasing another car we said now, that our oldest is soon to be 16. We were told to check out what we like and let them know to get a deal going. It was Friday we see a car take down the details and made an appt with the dealership on Monday called corporate they said great they would send notice. We arrive for the appt the car is in the back and told was set on hold for us but management is saying who's so and so and wanted to get a deal going and were like wait a minute we were told the down payment details etc. would be sent by corporate they claimed this message was never received we called corporate and no answer we had $1,000 cash the dealership was asking $3,000 we said we needed to think about it they said they'd take $1,000 cash and the other $1,000 electronically and the last tacked on the payment and were pushy about it we were kind of iffy Thank GOD! cause next day we get a call from someone saying the car was sold Thursday in El Monte we said BS I sat in the car Friday in San Fernando and saw it Monday again in San Fernando and told was set aside for us the gentleman said no it was purchased by another party so had we obliged the dealer and went in on the deal we would be back at square 1 with someone at our door getting the car back that belongs to someone else. We call corporate and told yes the car was sold we expressed how bad record keeping is and how this could have been very bad selling us a car that belonged to someone else. He promised to find the same car right away and get a deal going we've called, text and received zero responseThis is a poor way to not have us take our business elsewhere or not lose our business after they claimed they did not want to lose us as customers. VERY alarming but 2 days after this review we get a call trying to get a deal going to again wait for follow thru when they say they'll call us back and don't During the waiting period the same car I was looking at that was sold I get a call from a lady at the dealership asking how I am liking my new car i told her you're asking how I'm liking a car I did not buy because it was sold to someone else? She says no this car is still available I hung up on her Finally I get the pink slip to my car and certificate for $ amount to purchase a new car. But was told earlier I need to put $3,000 down to buy a car while my certificate says no money down. I ignore this and get a call this past weekend again to pay $3,000 bring up the certificate clearly in writing says no money down and can walk out with a car I was looking at in the first place that is in the price range of the certificate but this person on the phone is SAYING otherwise. And now this is a 4th person calling and talking to us none of these employees communicate with one another and just pick up the phone and call without doing research and embarrassing themselves

Este lugar es de los mejores dealers en todo Valle De San Fernando mi familia y yo tenemos mucho…read moretiempo compra de carros con Jr es muy buena persona y sabe cómo ayudarte a qualificar para que compre su carro o troca 100% recomendado.. los carros que venden aquí mi amigo Jr son muy buenos economicos y semi nuevos y para serrar con broche de oro mi carrito tiene garantía del dealer de honda por 2 años ESTOY NUY CONTENTO Y AGRADECIDO POR TUS SERVICIOS MI AMIGO Jr.

Definitely one of the most honest car salesman you will ever meet really awesome guy Definitely…read morestands behind his cars If anybody that I know is looking for a car I'm definitely going to recommend them to juniors automotive