Needed a small part for my Toyota and Nathan in the Parts Department was very efficient and…read morefriendly. Even though it was a small part, he treated it as if it was the most important part in the world ( it was to me!) He went above & beyond the call of duty to make sure it was the right fit for my car.

I want to truly thank Kristofferson and the team at Frontier Toyota for outstanding,…read moreabove-and-beyond customer service and an absolutely wonderful experience. From the very first interaction, they completely understood my needs, but went out of their way to accommodate our needs. My family and I have spent countless hours inside dealerships with so much back and forth, leaving us tired and frustrated. This was not the case at all at Frontier. We spent very little time inside the dealership and were able to complete the paperwork and drive away in our new Toyota Grand Highlander. They answered all our questions in a precise and direct manner without the extra garble that a lot of dealerships throw in. I really can't say enough about our salesperson, Kristofferson. He was the absolute best. To say he went out of his way to accommodate us would be an absolute understatement - HE WAS AMAZING! If you are thinking of getting a new vehicle, please go see Kristofferson at Frontier Toyota in Santa Clarita. You will not regret it, and you will certainly drive away very, very happy.

Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

Mazda of Valencia: great cars, theatrical sales pitch, and a customer service department that…read moreapparently ceases to exist the moment your signature dries. Before you buy, you're promised the moon -- add-ons, this thrown in, that thrown in, every feel-good line in the playbook to get you to sign. After you buy, you find out the moon was never actually for sale. The promises evaporate, the calls stop, and you're filed somewhere between "yesterday's trash" and "problem we hope goes away." I left messages. Multiple. With sales, with customer service, every time with a callback number. The response was a masterclass in silence -- zero, zilch, nothing. The only way to get anyone to follow through on what they promised is to become so persistently annoying that doing the job is finally less effort than continuing to ignore you. That's not customer service. That's a war of attrition, and you're expected to win it just to get what you were already promised. The one exception, and the only reason this isn't a one-star review, is John Firo. He's the only person at that dealership who called back, who handled the issue, and who seemed to understand that "after the sale" is still part of the job. Everyone else treats it as someone else's problem. Bottom line: good inventory, high-pressure sales talk that's all performance, and a follow-through rate that rounds down to zero -- unless John Firo happens to be the one picking up the phone.

This was my first time bringing my Tesla in for service, and I had an excellent experience. I came…read morein to have the air filter replaced, windshield wipers changed, and the front camera cleaned. When I arrived at the service center, I was immediately greeted by a team member and directed to the next available advisor. I had the pleasure of working with Isaac, who was incredibly kind, thorough, and professional. He made the entire process feel seamless from start to finish. Isaac took the time to show me how to follow my service appointment in real time through the Tesla app, which I thought was such a cool and convenient feature. I loved being able to see exactly what was happening with my vehicle, when the work was in progress, and when it was completed. He also provided quotes for a few additional services, which I really appreciated. My car was in service for about an hour, and when everything was finished, Isaac came and found me personally to let me know it was ready. The entire experience was smooth, efficient, and stress-free. Five stars to Isaac for his outstanding customer service. When I return for future service, I'll definitely be asking for him again. Thank you for making my first Tesla service experience such a positive one!

It took three calls before anyone would even escalate the issue to a manager riestrada@tesla.com…read more When we finally reached one, the response was dismissive: we were told the order "processes immediately," that plenty of customers who ordered at 11:50pm on the 15th got the incentive, and that in their years at Tesla they'd never seen a delayed confirmation. Except our own order confirmation didn't arrive until three days after we placed the order -- directly contradicting what we were told. If there's a system delay on Tesla's end, customers shouldn't be the ones penalized for it. At minimum, Tesla should be upfront that promotions require ordering several days in advance, or through a live person, rather than letting the app accept an order and deposit and then quietly failing to honor the terms. Aside from this, we're happy with the vehicle itself. But this experience has made us far more cautious about ordering from Tesla when we were told it would be fine. Tesla should make this right. They can see all search history in the ap, but as a consumer you cannot, they want proof that we don't have. Balls in their court.

I've been to AutoNation Honda Valencia several times, and by chance I kept getting Maricruz as my…read moreService Advisor. Now I realize how lucky I was. From now on, I'll be scheduling my appointments with her whenever possible. The technicians do a great job working on the cars, but what really stands out is Maricruz's attitude toward her customers. She genuinely cares, takes the time to explain everything clearly, keeps you updated, and makes you feel like you're valued instead of just being another appointment. That level of customer service is becoming harder and harder to find. Thank you, Maricruz, for setting such a high standard. You are a huge asset to AutoNation Honda Valencia.

I am happy to report this car dealership has turned things around since my last experience…read moreattempting to purchase a car several years ago They had both cars we wanted to test drive so went on two separate occasions - one to look and once to finally test drive once a decision was made that it would definitely be a Honda and not a other brand To make things easier - I asked for quotes through Truecar via Sam's Club. Sitting at a dealer trying to decide on the price takes too much time and is way too stressful. Also right now - I needed to get the best deal I could This dealership responded quickly as did several other dealers . After going back and forth a couple times - a price was agreed upon. I like the idea of keeping the sale local to where we live, but if it didn't make financial sense for us it wasn't a deal breaker - luckily we kept it local Many things have changed since buying a car 10 plus years ago . I should have asked a few more things up front to be better prepared - Honda had a loyalty offer - I didnt know we would need to bring in the registration I also feel like maybe the dealer could have let us know this before we came in - and also ask about trade ahead of time It still took about three hours to get out of there - much longer than I anticipated . Everyone was patient - we worked with Jake who is super nice and down to earth - so it wasn't hard A couple things were missed - when we test drove the car we ultimately purchased - it was still in shipping mode - that should have been dealt with right after we had driven it . It took over a week to decide to make the purchase - guess what - driving it home we discovered it was still in shipping mode - not cool - also the tire pressure sensor we had to bring it back the next morning to be dealt with but Jake handled everything The car and windows were also not washed well - and there was film build up that we ultimately had to deal with. It's still a huge investment even if you are getting a good deal. I and glad to see they have changed things up and are more customer focused because 10 plus years ago I swore I would never buy a car here with the way I was treated back then Thanks Jake and everyone else

Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

My experience here was not worth recommending. I get it buying a car can be overwhelming itself…read morewhile dealing with your credit , the downpayment , what will the bank approve etc. . That being said , sales associates here will try to sell you what they feel you need to buy vs trying to make the sale for the car you liked . Overall , customer service is lacking transparency and patience

My husband and I had an excellent experience purchasing my vehicle, thanks to Steve, Swan and the…read moreentire team. Steve was incredibly helpful, knowledgeable, and patient throughout the process. He took the time to answer all of my questions and made sure I understood everything without ever making me feel pressured. The dealership honored all of the pricing discounts they quoted, and the entire experience was transparent, comfortable, and stress-free. I truly appreciated how respectful and educational the process was from start to finish. I highly recommend Steve and this dealership to anyone looking for an honest, enjoyable car-buying experience!

checked out the 2026 Outback today and were helped initially by Jordan, who was very welcoming and…read morehelpful. We then moved to Brandon who gave us a thorough tour of the ins and outs of the vehicle before taking it on a test drive. Brandon was knowledgeable and professional on our drive and Brenton back in the dealership was also excellent. We appreciated their professionalism and loved the car. Great experience here!

I had a very disappointing experience with the service department at Acura Valencia. I brought my…read morecar in for an alarm issue and was charged for labor and a unit replacement based on their diagnosis, only to later be told they were completely disconnecting the very alarm system I originally brought the car in to fix. What made the experience worse was the way I was treated by the service advisor. I was told "we're not God" and there were insinuations that the issue was somehow because I may have bought a used car, which I found insulting and completely unprofessional. Instead of taking accountability for the incorrect diagnosis and charges, I felt dismissed, talked down to, and bullied. I brought my concerns directly to the manager and explained how uncomfortable and insulted I felt, but nothing meaningful was done to address the situation or the behavior of the service advisor. Customers deserve honest diagnostics, respectful communication, and accountability when mistakes are made. Unfortunately, that was not my experience here. Please don't go there

Took my car in for an oil change and tire rotation. I marked the tires to see if they rotated them…read moreand turns out they DID NOT. They charged me $60 as if they did. Called them out on their bullshit and they refunded my $60. Don't ever come to this Acura, they're fucking scammers

Just purchased a car today, Mr. Avo Krikorian (Sales) and Ms Janet (Finance) did an amazing job…read more Made the process smooth, and straight forward! No sneaky tactics used,, emphasizing care for us in every way possible. Will do business for life. Thank you so much!

We stopped by for an oil change on our 2023 Porsche Carrera Gts…read more They have a restaurant within the Porsche dealership we had a lovely breakfast and then .... We decided to look around and see if there was a Porsche that we could use as our family car. We walked through the dealership and said Hi to Katie Renee. We went outside and fell in love with a 2025 718 Cayman. We also looked at the Macan's. We walked back in and talked to Katie Renee who had greeted us previously. The dealership does not pressure you, we were pleasantly surprised with the friendliness of Katie Renee and her in-depth knowledge. We asked her if we could test drive the 718 Cayman and possibly the Orange Macan. Katie brought the keys to both, we tested the 718 Blue Cayman and fell in love instantly! When I drove it I knew this was the car for us!! We told Katie we were interested in buying it. She made the transaction seamless! I highly recommend Katie Renee she is truly awesome, and the Sanra Clarita Porsche is the place to buy your next Porsche!

Thanks to Aloha car sales we now have our first family car! They made the purchase process very…read moreeasy. Answered all our questions. Also they have great customer service and had patience with us throughout the financial process, as we had a lot of questions! Me and my husband wish your business all the success, you guys deserve it! Thanks so much Tammy and Paul!!

Owners Con-Artists Only Sell Lemons Poor quality vehicles. Do not waste your time or money here…read more They will 100% GHOST You as your newly purchased car, truck blows engine transmission days after purchasing. READ ALL REVIEWS Yelp Google not CarGurus they make leaving reviews impossible.

I had called in asking if they had a specific tire in stock due to a huge bolt in my existing tire…read more They had the tire I needed and I was able to get my car in without any hassle even tho I barely made it In before they closed. The whole staff in the service department was kind, patient and very helpful. This was a last minute service and they pulled through in a major way! Thanks again to all the staff members (Emily, Sophia, Gerrardo, and Juan) for getting me back on the road safely! They even offered to wash my car after it was getting late! I will be back!

Last year I said this was the best dealership experience I had. Their management has changed and…read morenow they have incompetent clown running a circus here. I started working with Jayleen & Thalia over the phone, who said they would be able to get me into a new lease around the same price as my previous one that I got last year thanks to incentives on Sportage & Sorento. I get down to the dealership, my buy back offer goes better than expected and then they offer me a monthly price DOUBLE my current price :/ There were no new surprises at the dealership. We talked through all the details over the phone and THEY said THEY can make it work. Not only that, once at the dealership, Jayleen who I was talking to over text discussing the offers doesn't seem to remember any of our conversation. Horrible customer service, Horrible experience.