Wow, Direct Repair is amazing. I pulled out my iphone 5S to play clash of clans while walking on the street and boom! Cracked screen. It was devastating. I called direct repair same day and had it repaired in about 20 minutes, fortunately no line. They were super nice, quick, and the repair job looks brand new. I could not be happier. Holy crap these guys are awesome. read more

They ordered the battery for my Moto Droiod Mini phone without a deposit, and then replaced the battery in 15 minutes over my lunch break (NOT a user-replaceable battery). Reasonable price, courteous service. read more

My MacBook Air was 2011, basically bought from a friend for light work. It had a faulty battery and was reliant on just the electrical plug. Plus, it didn't close and how some other issues. I went to Apple on Michigan Ave for repair but there was going to be a long wait, so I Googled and found Direct Repair which was close. They were polite on phone and sd they could look at it right away so I hopped a bus. Found it easily-good neighborhood and very clean small waiting area with sofa and upscale mags. The guy on the phone welcomed me warmly, gave the laptop to the tech guy. They're efficient and quick! This guy confirmed the problem, removed the battery (since I didn't care), bolted it back together while I waited, fixed the other things.I barely had time to read the magazine. I liked that the tech guy explained and showed me EVERYTHING in clear English. Definitely not one of those snooty tech people who want to show how smart they are by talking over your head. In and out in under 7 minutes. I'd recommend this place highly. Quick, efficient, clearly tell you what they've done, and exceptionally inexpensive. Perfect. I'm confident with their tech skills so much I'm planning on upgrading my other PC with them. read more

This place is a life saver!!! I can't say enough how grateful I am for this establishment and their miracle workers. I'm a pretty regular customer. I have gotten my iphone6, that I've had for a little over a year, fixed 6 times here...no, I'm not exaggerating on the number. Some people might say that I'm clumsy... I like to think that I just have bad luck. My most recent predicament wasn't even my fault! (Disclaimer: I had just gotten it fixed 2 weeks prior) A friend dropped a cooler of cocktails on my phone, bending the metal and completely ruining the LCD screen. I was worried that it would be unfixable this time as it was bent. I shamefully walked in again and they recognized me of course. I was told 20 minutes and $110. I anxiously awaited the 20 minutes assuming he would come back and tell me the dreadful line of "there was nothing we could do..or ..we tried everything but.." but NO! THEY FIXED IT! It looks almost brand new!! Hopefully I will never have to return, but who am I kidding?? I will always know with confidence that Direct Repair will pick up the broken pieces of my clumsy lifestyle and come to the rescue in a fast, professional manner! read more

They were the quickest and friendliest company that I came across! I would tell anyone who needs a phone repair to please check them out first. Also, their voucher on Yelp made it so much cheaper than any other phone repair in the city. read more

Same story as most everyone else on here ... Brought my iPhone 5 in to have the screen replaced. "Come back in 20 mins" and sure enough it was good as new 20 mins later. Used the Yelp deal and saved $15 Great service, great price. Highly recommend. . read more

I went into Direct Repair expecting to be told I needed a new laptop after continuous problems charging it and resetting the SCM. The tech solved the problem in 2 minutes - neither of my chargers were working (one frayed and the other not fitting my Mac). I was able to buy an appropriate charger (that he tested to make sure was working) at a great price and was out the door in 5 minutes! read more

"Eek! Methinks not." is a damn understatement. I'm writing this fresh after my latest experience with Direct Repair. I apologize ahead of time for length and any profanity, but I MUST vent. I have an iPhone 5 that is experiencing issues charging. I researched around and decided DR was worth my while. I took a train and a bus to the shop, where the charging port replacement took no more than 20 minutes, pretty smooth, or so I thought. Upon leaving the downtown Chicago area, I started to realize my once great signal reception was now very poor. I used to pretty much get strong LTE signal anywhere I go (I've even gone hiking in the mountains in Colorado and even had decent signal there.) No biggie I thought, maybe just a loose connection or something minor. I went in for the repair Jan 7th, 2014 (Friday), went back Monday (2/10/14) and explained the issue. They promptly took the phone to the back and ensured everything was hooked up nicely, returned it to me and sent me on my way. LTE was looking good for about 15 minutes (just in time to have me on the train) when the signal started to get worse. After a long walk to the train, bus, and to the shop, I return on Wednesday (2/12/14) where this time they replace the lightening port they had installed, then sent me on my way. I was feeling lucky, but no. By then, I had already tried every troubleshooting step I could take short of opening the damn phone myself. Restored from backup, restore as new phone, new SIM card, 1 hour of tech support with my carrier (who states an LTE tower is 1.8 miles away) I return yet another time that Friday (2/14/14) and ask for another attempt to fix. They discover a very thin ribbon cable was loose and had been slightly cracked. They replaced that ribbon and sent me on my way. By this time, the staff turned from happy to rude. I was hoping that would solve my issue but this was not the case. After yet another frustrating weekend of little-to-no signal, I returned there yet again today, Monday (2/17/14) where one of the staff told me he would return the phone to it's original state with my original parts plus a refund. All while being very rude. You broke my phone, not me. I said that's fine and got my phone back 15 minutes later. Once I'm half way home, I realize my microphone isn't working. My voice sounded like I was very far from my mic. I return to the shop and tell them my microphone isn't working. The guy comes from the back and argues with me that I should take the phone to Apple. I state that I will but I at least want my microphone to work. The guy scoffs, rolls his eyes at me, and goes to the back where I can see him pretty much throw my phone on their work bench. After 15 minutes, the nicer of the 3 guys comes out and returns my phone to me. I test it and the microphone works. So now I'm sitting here with a phone that doesn't charge and gets horrible signal now. On top of that, since the phone was opened by a 3rd party technician, Apple won't even look at the phone. So what turned out to be a simple $60 repair has resulted in me needing to buy a new phone. My experience with Direct Repair was AWFUL. 1.5 hours of my life wasted each trip I had to make there. The only helpful lesson that I learned from DR is to definitely get insurance instead of having to deal with this shit in the future. I was polite and understanding each time I returned to the shop, there was zero need to become rude and annoyed with me. I personally work in IT where the bulk of my work is supporting and maintaining solutions with end users. I understand tech problems aren't always fixed on the first try and sometimes it becomes a trial-and-error route. But they pretty much just gave up on me... Direct Repair can go Directly Fuck Themselves. read more

I am so disappointed with this place. Perhaps they are great for iPhones, but my HTC seemed to cause them a lot of problems. I have had the worst experience with Direct Repair, which is still not remedied. Like a lot of people, I went here because of the great reviews and the Yelp coupon (and given what I've found out about the price of the parts, seems like part of the scam). I have gone to the store three times now in the past three weeks. I originally came in for a cracked screen. They replaced the screen pretty quickly, but as I noted to them before I even walked out, the screen was misaligned, meaning there were gaps between the screen and the frame evident by the fact that light was coming out of the bottom of the screen. The guy fiddled with it, told me it was fine and handed it back to me. Inevitably I had to return to have it fixed. Because of the misalignment half the time I couldn't get the screen to even turn on. When I brought it back, I was initially told it would be fixed in one hour. I returned only to be told that they had to replace their own replacement screen and that it would be another several hours. No more than 76 hours later and the top half of my screen stopped responding altogether to touch, meaning I'm locked out of my phone. I rushed out of work a third time on a weekday evening to make it to the store in time for it to be fixed before close, and when I returned after the requested half hour, I was told that they had to replace the screen...AGAIN. What's more, they didn't have the screen to fix it, and expected me to once again come for them to put in a THIRD screen. Was I paying for them to put in a refurbished screen!?!? Not what I signed up for. I obviously declined to continue to waste my time and money at this place since they were not able to properly procure and fit the screen. I've reached out to them two times now to request a partial refund, and have received no response. There seem to be better options in the city. read more

This place is amazing. I recently smashed my i-phone screen as well as the lcd display so the phone was useless. After the verizon store told me I should replace it for $150 I decided to get a second opinion from these guys. They fixed the phone perfectly in one hour for $75. The phone is as good as new for half the price. The employees were extremely nice and helpful to boot. An easy five stars. read more

I dropped my iPad 2 on Friday. It hit a wall then landed flat on its glass face on the floor cracking the glass around the home button. I searched Yelp for a place to repair my iPad 2 while I waited. Direct Repair was highly rated. I called them told them I was on my way. When I dropped it off they guaranteed a 2 hour repair. I came back after having breakfast (about and hour) to check in and it was already done. They completely exceeded my expectation. There was also a Yelp coupon for $15 off as well. I couldn't have chosen a better place. I highly recommend Direct Repair. read more

sloppy work! had my iphone 4 screen repaired there. The screen started developing touch issues a few weeks after warranty ran out. Start button started developing issues shortly after the repair as well. Had to have both replaced. These guys offered a cheap price, but in the end they work was not worth it. read more

The touchscreen on my iPhone SE failed and they replaced it for a reasonable price! Also, they are very professional and helpful. My boss recommended this place and now I recommend it for anyone else in need of a phone repair! read more

I am a return customer. This is a great place. I've referred many friends here and they never disappoint. I just returned with a problem with my camera on my iPhone 4S. I thought id have to replace the camera. He took 10 minutes to troubleshoot the problem and it ended up being simple to fix. So he didnt even charge me. Nice, honest business. I will continue to be a loyal customer. read more

The repair occurred in a half hour. I ran some errands, and boom! Screen was fixed. Pro tip: there's a yelp deal for this - you can get $15 off. read more

I just broke my iPhone 6 screen this morning, and my friend recommended them to me, I went there during my lunch time and get my screen fixed within 20 minutes, which now like a brand new screen. Price is acceptable and service is great. So I can wait for the new iPhone release rather than buying a new 6 at the end of July. read more

What can I say that hasn't already been said? After the part came in (a track pad for my macbook), my computer was fixed over night. That's two days quicker than any other estimate. The most amazing thing was the price. Their initial estimate was literally half the estimate of other places. Then when I went in, they took $30 off their estimate -- combined with the yelp offer, I ended up with an amazing deal. Hope I don't need to have anything else fixed, but if I do, I know where to go. Highly Highly recommend!! read more

Dealt with a broken screen that hindered my front camera lens for 4 months and finally on the day I decided to fix it, these guys fixed the problem in less than an hour. Super responsive giving online quotes and actually had my phone looking like new with it waiting for me on the charger 20 minutes after I dropped it off. Wish I had just messaged them when I cracked my phone 4 months ago! read more

Great job...thanks. My iphone 4 was smashed...urgh! Lit's now beautiful and extremely green!! The price was awesome...and you can park right in front of the store (during lunch hour)...thanks! read more

I am positively thrilled at the service I received at Direct Repair. My cell phone (a Samsung Juke...yes...the one from like 10 years ago) was having problems with the center button and every repair shop I have used over the previous decade has not been able to repair it. I ended up having to order new phones every time that button failed. Direct Repair was the first shop that said they could swap out buttons from my old phone to make my current phone continue to work. That combined with their Yelp Coupon and their quick service (one hour!) has made me lifetime customers of them. Their price was reasonable given how complex my problem was and how much I love my phone. I have been to a lot of repair shops for phones and this one simply has more capability than others. Go out of your way to use them! I did and it was worth it. read more

I am so satisfied with their service. It took 30 min to fully fix my LCD of iPhone 5. I went to Chipotle for lunch while they look into mine. It was super easy and convenient. Now my phone looks new! read more

Haha, I like how you basically call me dumb in your reply, for that sir you get a second star. ps. JCD Repair is far better.

They fixed my phone screen within 15 minutes. It costed about $100. After searching the internet I've found that this price is about what all the repair shops cost. read more

My Ipad 4 was cracked by the hands of my 2 yr old. I called Apple but it would cost over half the price of the Ipad to fix it. Direct Repair was the answer to my prayers. We were told it would take 2-3 hrs but they were able to fix it in an hour. Plus I use the Yelp deal. It looks brand new. Will go back to them again to fix my IPhone. read more

At good price and repair was within 30 minutes. Great job.

Good service, very fast. Yelp deal made it best price in town :)

Andrii was extremely helpful when my Windows laptop crashed and would not reboot. He diagnosed the problem well, and was able to save my data. The responsiveness, speed and pricing were all excellent. read more

I've used this business for shipping so I can't attest to their iphone repair skills, but I can say they are very friendly.

Damnit ... I'm back. But damnit ... they're good. I called ahead for an iPhone 6 screen repair (keep your screen protectors on people!!) and they said no appointment needed and it'd be half an hour. Went to the store and set up shop to do some work and after 5 minutes my beautiful phone was returned to me. Between the Yelp deal and fast service, you should not be going anywhere else. Thanks!! read more

Great service. Fixed iPhone 4 screen on the spot. Best price in Chicago. The phone wasn't locking on a signal after the screen fix, and he spent 20 minutes sorting it out and fixing it for me, even though it had nothing to do with the repair. Will definitely use again, if needed. read more

Great quick service. Much cheaper than the apple store.

They were fast and effient. It took about 30 or so minutes to fix my nexus 4 phone. It was a bit more expensive than I thought it was going to be at $180. I saw other posts about iphones that were much less expensive. I used the yelp coupon which helped a bit. read more

Staff was really nice. I completely shattered my iPhone 4S screen. They fixed for an awesome price, looks brand new, and only took 30 minutes. read more

Fast! And the Yelp deal was a $ saver for my shattered screen replacement. Great to know these guys are in the neighborhood!!

Went here, again, today because my wife's iphone 5c screen stopped responding. Talked to the guy, he was able to help me out, and 30 minutes later, screen fixed. Wife is happy. read more

fast service, and they're really good! only charged me $25 for fixing my laptop (one of the RAM was dead). hopefully I won't have any computer/phone problems again, but if I do, I'm definitely coming back here =D read more

In 25 minutes my cracked iPhone screen was good as new and it only cost me $55 with the Yelp deal.

Awesome service! Dropped my ipod off to replace a cracked screen and came back to get it the next morning. Worked like new. Will definitely use them again. read more

Direct repair was easy, fast, very inexpensive compared to other places in the area and the staff was very polite. I was impressed with the speed in which my cracked i-phone screen was repaired. Would highly recommend! read more

They repaired my iPhone's cracked screen very nicely--not much else to say