My five stars go directly to Jeff Adams, the technician who came out to my house this morning and set up my dish and two DVRs. (Gig Harbor Area) My window was from 8am-12pm and he was there at 8am sharp. The guy was super friendly, informative, helpful (being that we are new to the state) and an all around cool dude. We really like Direct Tv, other than the crappy shenanigans all cable or satellite companies pull when it comes to money, their services have been good and the quality of the HD is very good. So overall I'm happy. Thank you Jeff Adams for the great service you provided my family and being an overall great guy. read more

I tried to have faith that these guys would provide a good product and act like a reasonable business. That was a mistake. The product (DirectTv Now) did not work well at all, and it was difficult to use (poor design). But beyond that, when you cancel, they make it 'look' like you cancelled, when in fact you need to do a THIRD click. Evil company. Avoid. Boycott. Life a better life without. read more

We have been customers over 15 years. However because we "upgraded" our equipment two years ago, suspended our service for the summer then decided we don't need cable we are being charged an early disconnect charge of $40. I hardly believe that had they gone over this with Mike when he called to cancel that he should wait two more months he declined. He did decline all the extra features and channels they offered. Never go back to them #directtvisgreedy hello #Hulu and #amazonprime. read more

It's hilarious that Direct TV gives you a discount for referring a friend because their actual service is TERRIBLE. I'm glad to have a million channels and the price is reasonable but I would never refer anyone because of how rude & unaccommodating the actual support is. We had Direct TV installed as soon as we moved into our new house and we didn't have internet set up at the time. Because of this they couldn't set up something to do with our on demand services but when I called them back (after the holidays) they told me that it had been too long since they set up our service for them to come add it for free. It would be $150 to have someone come out and do it. No one had mentioned this to us previously. This kind of hidden cost seems like the norm with them. I recommend the product but not the service. Not at all. read more

Do not buy the genie. 3 out of 5 of my shows are not viewable, even on sunny days because of this warping that happens on the screen. I will attach photos. You can't hear or see the screen. Directv blames the networks but this doesn't happen on Comcast! read more

DIRECTV - The warping on my TV show. I had to stop the show it kept happening. - Television Service Providers Near Me

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Direct TV doesn't even deserve one star. Because Comcast does not service my house, i was FORCED to set up with DirectTV through centurylink. I have never experienced worse customer service. 1. They came to install our dish, and then fought with our landlord over where to put it. 2. I had to reschedule my installation because we needed to cut trees and they cancelled my account altogether so when I called to reschedule they couldn't even look me up in the system and then never apologized for their error. 3. The original technician and my landlord agreed on a spot to put the dish and then when the new one came out said it was impossible for him to put it there. Completely inconsistent. 4. When I finally had enough and went to cancel my account completely I find out they have already done it AGAIN. Completely moronic people work for them, the ONLY thing they have going for them is the Free NFL Ticket. WHO CARES. I would rather stare at a blank wall than ever have to deal with direct tv again to get cable. read more

Horrible customer service. TV is actually ok. I have Directv Now and before I even got my equipment received at my house I got an email that they were raising their price, I'm like how do you raise the price before I even watch a show. Lol. I also got an email with false info about channels. Get your customer service together!! read more

Let me echo other recent reviews I've read about the "new" AT&T-owned service. This is below a zero rating and is going into negative numbers. I have a long history with DirecTV--over 20 years and, like another customer with two decades of loyalty, I can't believe how frustrating and awful this service has become. I've experienced similar problems to others and forget trying to navigate through their useless website--half of the time it won't even recognize my password which I have to keep changing because of their incompetent IT people. Just look for less stressing options if you can. This is just not worth it. read more

The worst ever. Not again. I will not recommend it to any one. Sad!! I will switch to dish network, better deal and more channels. read more

DON"T USE DIRECT TV. They suck for service. They provide terrible phone help you could be on the phone for 30 min they don't care one bit. I had over paid my bill , also canceled my account and they took 3 weeks to send me my refund minus what was do. That was in Jan 2015. That was all fine here in July they are calling me and saying I owe them money!! putting my business in collections. When they were in control of the refund and took there sweet time to make sure they got there money!! USE ANY THING OTHER THAN DIRECT TV!!! I have dish now and its much better. read more

If you're reading this, contact the FCC online about their horrible service. I got a call today from the AT&T Office of the President, asking what they can do to fix things. They don't actually care, and nothing will likely change, but if enough people contact the FCC, maybe they'll be made to care. I have a friend who is a veteran and still gets transferred around by the military. DirecTV owed him $250 for charging him for service after he gave plenty of notice for his last move. Despite numerous calls to them, they sent him to collections over it. For service he never received. A VETERAN. That's shameful. I've been a customer since 2011, and their service was always bad, but shockingly it got way worse after AT&T took them over. Any time I called customer service, they would drop my call and not ever call back, and transfer me to other people numerous times, none of whom could help me either. If the dish stops working, they charge you $99 to come and look at it, though if you tell them you're canceling instead, they waive it. We finally canceled, and suddenly I got 6 sales calls from them trying to win me back and several mailers. But when I called back, I was on the phone with them for 1 hour and 25 minutes, transferred 5 times, before they dropped the call. Transfers to one place got you dropped in the general queue to start all over again. I held for 30 minutes waiting for a supervisor who never picked up. We were told that they have no power to do ANYTHING for anyone, and most didn't even know the basic packages. I'm with Playstation Vue now, and love it. Live streaming TV, DVR, automatic show recording, no dish. You don't even need a Playstation. IT ONLY COSTS $30 PER MONTH, NO CONTRACT! read more

Every time I try to use the streaming feature it takes me 15 minutes to watch ANYTHING. I have to download the player software every time, and it seldom works correctly. The video itself is choppy and I have yet to watch anything online that is the same quality as on the TV regardless of my internet connection and speed. Customer service is not the best either. Waiting on hold for 20 minutes every time the streaming service works has wasted at least two hours of my life this month alone. I dropped NFL Sunday Ticket and when I move next month I will most likely not be using DirecTV again. They have gone down hill since the merger with AT&T and I am an AT&T wireless customer for life. This has not been the best experience. Especially given the amount of travel I do. read more

Here is a scenario... What movies are playing this week - so I can set timers to record and watch them later. Nope - that is not possible with direct. Answer: "...on each channel, scroll to the right and just look for movies... On all 159 channels and 1 1/2 hour at a time..." Here is another one... Would a guide named "channels I get" limit the guide and search to the channels I get? Nope - several channels display in the guide that I don't get and there is no way to filter searches to the channels I get. Dish competitive marketing must be oblivious to the basic features direct doesn't have - I miss dish. read more

Directv has the worst customer service I have ever experienced in my life. Over the last couple of days I've spent 4 plus hours trying to resolve a billing issue. Here's how it goes, transfer you to three different people, hang up on you once or twice, try to wear you down enough until you give up. No one can or will make a decision, going to cancel service, this company is so mismanaged it's pathetic. They don't care about customers it's a wonder they're in business. I can only wonder how hard it will be to cancel service, lol read more

So I moved into this new apartment last year that is only wired to direct-tv and qwest. When I signed up for direct-tv, they charged me $300.00 as a security back up since I am not an US citizen therefore does not have SSN to perform a background check. I was also told that they would give $5.00 back every month and it'll be reflected on my bill. So I went for it....after all, it is the only company that I can get TV programming from. The TV Programming is great, lots of HD channels and international channels. There was never a disconnection or anything. After I moved out of the apartment, I called them to cancel service since I was moving into a friend's house and he already has cable/internet/phone services. Direct-TV informed me that I am on a 2-yr agreement and since it has only been a year, they would charge me $20 per month for every month I am not using, which is a $240 cancellation fee. I was confused and told them that I wasn't aware that I was on the agreement. Then they said that if I did not pay more than $499 for the TV box, I am on a 2-year agreement. On the other hand, since I only got back $5.00 x 12 month = $60 from my security/credit deposit, I asked if the rest $240 can be used towards the cancellation fee. The guy who was on the phone with me said they are two entirely different payments and cannot be used towards each other. I was never told that I was on a 2-yr agreement nor was I told that the $300 security deposit is non-refundable if you cancel your service. So what if a visiting scholar or someone who's only in the States less than 2 years for business or school signs up with Direct-TV? They are gonna get robbed with cancellation fee and security/credit deposit. Or I mean, you can of course pay $499+ for that TV box which you will not use in your life ever again. But nevertheless, if you don't stay with them for 5 years, then you'll never get your $300 security deposit back. HA STAY AWAY IF YOU'RE A NON-CITIZEN OR IF YOU ONLY PLAN ON STAYING WITH THEM FOR LESS THAN 2 YEARS. read more

If I could give negative stars, I would. I have experienced the worst service ever with Direct TV. When I placed my order, I called to have the installation day changed, only to find that they had no record of my order. I then began a frustrating quest to talk to someone who could help. I was transferred and given different numbers to call countless times, and after over a week I finally found someone who said he could help me. What I found was that they cancelled whatever order they had for me, and now they wanted me to place an entirely new order. Obviously, I did not want to give them anymore of my time or money and I declined the offer to place another order. Now I am trying to get a refund because they charged my bank account for the hardware (ironic, because they never gave me any hardware). For them to give me my money back, they want ME to fax THEM my bank account statement and information. Ridiculous. DO NOT ORDER DIRECT TV. read more

The switch over to ATT has lost me I've had Direct TV since 2005 with an 18 month gap because my apartment had too tall of trees. Best service, best picture, best interface, and awesome customer service. I'd only had 1 problem before today and they handled with speed and class. I've had a problem with my box for a month. I called to get it fixed. It took 10 minutes and 2 people to tell me they couldn't get into my account. I called back a week later, the same problem "my system is updating" call back. So while at work, I called and spent 30 minutes on the phone and spoke with several people. Ultimately they wanted me to be in front of my TV as I was the other 2 times I called. I asked if they could call my husband who was home. The communications powerhouse couldn't manage a phone call. He said he wasn't able to make outgoing calls!!! Finally, after 3 people and 30 minutes, I just had them shut the box off because they can't help me with reasonable measures on my part. I'm upset that Direct TV was always so helpful and always made sure we were taken care of. I can't manage with ATT caliber customer service. Once I figure out how to replace it without losing my shows, I'm out. read more

Very disappointed with ATT/DirecTV service.. Scheduled an appointment to upgrade cable boxes. I was told that a technician would arrive between the hours of 12pm - 4pm. After 2.5 hours had passed by, I contacted Directv to check on my status. First, I was told that the technician was running behind due to a power outage and then WALA! I was told that I never had an appointment scheduled. I sat on the phone for over an hour on Thursday getting this all set up. I was told that I would be contacted by the technician within 48 hours. Needless to say, I never received a text, email or phone call confirming the appointment. I lost 4 hours of my day WAITING! Not a happy customer and when I did finally reach someone today, I was transferred 3 times! 3 times! Before being told that there were no more appointments available for today and all the guy could say, was I'm Sorry! This is the first time I've called Directv in years! And... it very well may be the last time. Looking into switching my service asap. read more

Worst company EVER. I paid a $10. deposit on a dish, the dish could not be installed. Did they automatically refund my deposit? No. Furthermore, I spent over 3 hours trying to get my refund, via phone yesterday, over 8 different calls, STILL no help. I sent message via FB and was told they'd look into it. I sent a screenshot of my bank account. No one responds. I'd say they're criminal. You may wonder why all the stress over $10. I told the woman on the phone it wouldn't go, (no way to put south facing dish in my place) she still wanted to have her people try. I gave it a try. Give me back my money, Directv! read more

This is the worst customer service I have ever received from any company. I have had Direct TV since 2005. No one talks to each other when you call and think you have resolved the problem. Every time you talk with customer service, you find out nothing has been done on their end. If you can pick a different service for TV, use them. read more

We signed up for DirecTV a little less than a year ago. It's a 2 year contract. A few days ago their engineers rolled out a software change that makes the menu of channels and what they're about virtually impossible to read. I have spoken to as high a level in management as I'm going to get and gotten no satisfaction. Anyone else have trouble reading what's on the screen as far as TV programs or am I the only one? Needless to say I'm a very unhappy camper. I can cancel my contract as long as I'm willing to cough up a $280.00 cancellation fee, ughh read more

If I had known how great DIRECT TV was I would had it yeeeeeeaars ago!!! Higher Price but absolutely well worth it!!

Direct TV is the worst! Terrible customer service. Get everything in writing, these guys are shady. No PAC-12 sports channel.....if you like PAC-12 football, basketball, or anything else than look elsewhere. The second I wanted to cancel premium channels I got the run around. So done with these guys. Save yourself the headache. Aaaaarrrrgggghhhh read more

Been a customer for over 17 years, have seen customer service & reception issues become the rule rather than the exception, especially in the last year..... AT&T should consider renaming this service " The code 771 satellite service issue channel" or " Would you like to change to SD? How about if I ask this....WOULD YOU LIKE TO REFUND ME FOR SUB PAR OVER ALL QUALITY? read more

If you're thinking about subscribing to Direct TV, Think again. I've had it for 2 years and when I tried to cancel it, it was a Nightmare. It took many calls and hours on the phone, talking to offshore people, US people, call being put on hold for 30 minutes before giving up, getting transferred up to 5 times, calls disconnected, etc, before I could get my acct closed. VERY disappointed with the service. Roland read more

So frustrated with this company I can barely type. Absolute worst customer service both phone reps and social media specialist. Can't even reschedule an appointment in 10 days. I'm going somewhere else for sure! read more

BEST SERVICE EVER....... Any questions, the phone representative eagerly assist you. Need a repair, the service representative is there. You can't ask for anymore. read more

Sunday Ticket streaming service doesnt work for customers that paid in full. They wont cancel my account, fix it, or refund my money. They should be shut down. read more

Directv - impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here. At a high level, in the past 1.5 years I have received 0 minutes of cable service but have been billed at least 10 times. I have called customer service at least 20 times to dispute these bills, wasting at least 10 hours of my life (conservatively) and have been "disconnected" with no return call at least 5 times. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching. Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. Honestly I don't even understand how the business model is legal. If you have an option to avoid doing business with this company do so at all costs. read more

Hands down the worst experience ive ever had dealing with customer service. I ordered direct tv 3 wks ago, been charged twice by "accident", had to call 3 times each taking over 40 minutes. Can't even get in touch with someone who speaks English well. At least hire a damn American! I've called during normal hours and still get somebody from a foreign country asking me to verify my shit. I finally cancelled my order today after the second rescheduling of equipment. F**k DIRECTTV read more

If I could give them zero, I would, but that would still be too positive for AT&T. Absolutely uncaring, incompetent, and recurrently error-prone service. I've been a DirecTV customer for 10+ years. Since AT&T took over their service has plummeted. When I have technical problems (tonight's was that in the middle of a recorded game, I got a 721 error stating I was not subscribed to the channel I am absolutely subscribed too...), there was no one available to take my call and the online tools allowed me option to purchase the channel I'd already purchased. So the net result is I only got to watch 1/2 of the hockey game I'd subscribed to watch (NHL Center Ice). This is not the first time. This happens about every few weeks. Unbelievable horrible service. Unreliable. Don't use AT&T, go with any other service, hopefully they are better - they cannot be worse. read more

Research your available channels. Most of the channels in the plans are music channels, versus those that you will watch. In our case, almost 50% were music channels of the "180 channels" The monthly rates continued to climb as the smaller introductory offers ran out. Paying more for less as the one year progressed. On top of that, the installer was under the house and while crawling around broke the drain pipe causing a larger plumbing bill. Cannot prove it yet VERY coincidental that right after he was down there, we had a major leak when the pipe had been there untouched for years. He also broke the security light on the side of the house, right next to where the dish was installed. Glass on the driveway, just kicked to the side. Once again, since we did not witness the damage could not prove it. Overall, not impressed and only way to have other options (back to cable) is to cancel the contract similar to a cell phone contract paying almost $300. When I contacted them today about a reduction in monthly fees and that the logic was that 50% of the channels were not channels to view, there was not offer to reduce the fees to keep us. Basically, you are stuck with them for at least two years so do your research BEFORE signing up. read more

Direct TV is a rip off. We use to have all the premium channels until prices went up. We recently wanted to add HBO for my wifes shows and sports channels for me. So I called yesterday and I talked to Tim. I asked what deals and promotions are going on for current customers. He offered HBO which included 10 channels for $9.99 a month for 12 months. "Great Tim, lets do it." Next I inquired about the sports channels I wanted. TNT, ESPN, ESPN2, TBS, NBA TV BASE CHANNEL, NFL NETWORK BASE CHANNEL. Tim says I do have a deal for you, its the sports pack, and its $7 a month for 3 months then it goes back up to its regular price. "SWEET Tim, letz do that one too." Jokes on me. Tim set me up for dissapointment. He even put in a credit to cover proration. I found out today when I called in to see why my espn channels werent working, that the "Sports Pack" is a joke and misleading. The "Sports Pack" includes channels such as altitude sports, beIn sports, random foreign sports channels and non mainstream college channels. It does however offer espn classic...not in HD though..lol. Litterally, most of the channels I had no Idea existed. So in my call to Direct TV I asked for what I was sold. Espn, tbs, tnt, etc...for the $7 a month for three months promotion. I waa esentially told no, and all they could do was remove...with no charge the sports pack and they could offer me at regular price the upgraded packages to get the channels I requested. I cant wait till my contract Is up. The dont even give you tnt espn and tbs or cbs for that matter with the basic channels...so greedy. I will be out spoken, and not let anyone I know use direct tv. read more

It way to expensive, don't sign up for it. They charge $10 a month for HD, HD should be included for free, not like it's a super new feature and it's been around for about 20 years now. There is no extra charge if you have cable for HDTV but we can't get cable and they know that many of their customers only use directv because it is their only option. They charge $10 a month for your DVR, the bad thing is they charge forever. An HD DVR is worth about $300, after 30 months you have paid for it, they should stop charging you for it. But you have to keep paying on it forever, even though after 3 years it's out of date and they don't even sell that model anymore you keep paying for nothing. When I first got directv you bought your receiver and kept it forever, now they won't let you buy it outright. You lease it forever. You have to buy a bunch of channels you don't want to get the 1 channel you want in a more expensive package. You can't just pick and choose what channels you get. Or just live with the less expensive package and not have access to something you want to watch, You can call and waste an hour every year saying you are going to cancel then get a $10 discount for 6 months then $5 discount for the next 6 months but it's hardly worth it. read more

This has got to be the biggest scam around. Don't be fooled by their contract. We had have nothing but trouble from these people. They say you get locked in for a GUARANTEED 2 year contract at a low monthly rate. That's false. After the first year my bill went up 40 bucks! Thinking this has to be a mistake I called and the direct tv person said after a year you must ad at&t products to keep the monthly bill the same! Excuse me? Where does that say that on my contract? It doesn't. All I got is the run around . Buyer beware! I'd give this company a zero if I could. read more

I see only two options for rating this: 1) Eek! Methinks not, or 2) Meh. I've experienced better. To the people who haven't been able to find straightforward reps for DirecTV, or have been confused about channels offered in various packages, I just should warn you that there are a lot of "affiliates" out there who are not authorized dealers. DirectSaTTV is one of only two true "Dealers" in the US authorized by DirecTV. Here is their list of channels and packages: http://www.directsattv.com/directv/all_channels.html If you see a website and that information is nonexistent or confusing, it's probably a bogus site. read more

If I could give 0 stars I would. Our receiver went out and they won't come out to fix it for a week and they want $99 or an additional $8 per month service fee. Way to take advantage of your customers. I HATE you direct tv and will make sure everyone knows how awful you are. read more

Directv straight sucks. If I could give them zero stars, I would. Have a question about your bill? Great, no one can answer it because the don't have access to that information. What to speak to a supervisor because the customer service rep can help your billing situation? Ever better, they don't have access either! read more

I have been trying to get an answer on this for a couple of weeks now and no one thinks it is important enough to let me know the answers. I had direct tv service which I canceled because of the lack of customer service. I never thought a company could have worse customer service then Comcast but boy was I proven wrong. I got talked down to by many reps, yelled at by one (was told I would hear back from a manager about this that never happened), got told blatant lies by others. I do not even know where to start with the reasons for my cancellation, that's a story for a different day though. I even got a call from the retention department to "re-activate" service. When I told the guy I would never in a million years sign back up for direct Tv he said "I understand I have been hearing that a lot lately" what type of answer is that!! I sent some equipment back like I was told I had to do. I sent the equipment with FedEx prepaid label that direct tv sent me on 6/2/2017 (yes getting close to 2 months ago). I called about a month in because FedEx when you call says they dropped the package off but that the people at direct tv in El Paso TX have to scan it to show as delivered. I talked to an agent a little over a month ago who confirmed that is correct and as soon as it would get scanned I would get my money back that they charged me for receivers. Well I can say that I have talked to two other agents who have been no help unless I want to re-activate services, and I sent a message to them on Facebook over a week ago. No one at this company cares at all. I never thought I would say I am happy to be a Comcast customer and not direct tv but today is that day. Sad that no one cares at this company and I advise anyone who is looking into direct tv service. Don't just walk run away! It is not worth the headaches that you will get caused in the future. read more

I signed up for the free trial of the Sunday NFL Ticket, The services did not work so i went to cancel my subscription. I couldn't find anywhere online to do so, so I had to call the number. I called gave them the account number that was on the account i was logged into and they stated that they were not able to find the account. Gave all my information, name, phone number, address and still claimed they couldnt find me. Then I look at my bank account and I am charged $153 for a service that I cannot even use and an account that apparently direct tv couldnt find. So i try to get a refund and they tell me they do not process refunds and that the subscription would need to have been canceled. WOW i tried to do that but apparently the people that work for Direct TV are not competent of their job. WORST CUSTOMER SERVICE EVER! Every answer or statement they gave was scripted and ridiculous! read more