If I could rate them zero stars I would. Beware of this company!
We were assigned this company through our home warranty company to replace our hot water heater and they were the worst plumbing company we have ever had.
They started out ok and stated they needed to order a part. They then No-call no-showed on a Friday and I had to call them the following Monday to set up another appointment.
When they showed up, they then determined we would need a new hot water heater and they would be back in a couple of days because they had to order one.
When they returned with the hot water heater, they lied to us and stated they had obtained the required approval from the warranty company when they had not.
I had to obtain approval for the new hot water heater and then later learned they had over charged our warranty company, lying to them that there were code violations and they had to make several updates to our plumbing.
When I asked them for a copy of the work invoice they sent to our home warranty company they refused to provide it.
They provided me with a more factual copy, but overcharged us and asked us for additional monies, which we paid due to not having hot water for a week.
After being confronted on the amounts charged, they refunded half of the money we paid them, but between our payment and the Home Warranty company, they were paid around 3k for a simple hot water heater installation that they failed to do correctly.
They never filed for a permit from the city, until I asked them for a copy of it, and they never requested an inspection.
I requested an inspection and the City could not conduct their inspection until a monometer reading was taken. After multiple requests for this reading which they ignored, I had to hire another plumber for the monometer reading.
We paid for this out of pocket and then scheduled the inspector when they failed to do so.
The City Inspector found multiple violations including the fact that the new tank was not level, the piping was not clearing the tank and they reused the old insulation and other parts.
The Home Warranty company had to hire another plumber to correct their work and also to install a new recirculating pump, which they had failed to notice was leaking.
This company is untrustworthy and their work is shoddy. We were forced to file a complaint with The State Contractor's Board, due to their failures.
I would caution anyone who needs plumbing to go somewhere else! read more