If I could leave 6 stars, I would. My Home Warranty is worthless, dealing with them was/is a nightmare. They told me, "go find a a/c company were too busy". So I did. Discount answered the phone, yes an actual person answered the phone and booked a tech for the same day!. I was amazed. Everyone else was 10 days out. Jose from Discount arrived - polite, proper & professional. Diagnosed the problem and came back 3 hours later with a new part, installed it in 20 minutes and now my house is nice and cool in this 118 degree Vegas heat. JOSE - THANK YOU! KERRY - THANK YOU! read more

I am updating my review; this is going to be a pretty long post. I contacted this company in August of 2022, our upstairs AC unit was failing as it was 16 years old. They came out the same day and we contacted them; we were dealing with a home warranty company (which is a nightmare within itself) anyways; Kari (the owner) got approval quickly and was installing a new unit within a day. Super awesome! Everything up to this point was amazing! The new unit just didn't work properly; it wouldn't maintain temperature and it would just get hotter and hotter if the temp outside was over 95. They came out about 10 times to trouble shoot and try to figure it out. No one could figure it that out and then, here comes fall and winter so service and trouble shooting just stopped. Here comes spring and still dealing with the same issues. Again; they came out about 10 times, after all the trouble shooting and redoing of the duct work; replacing the coil, they finally ended up replacing the whole unit. After that was done, everything has been working pretty great. All of the techs that came to our house were also pretty amazing; polite; explained things to us. I have zero complaints about the techs. Now we are experiencing issues with our downstairs unit which is 17 years old now; so I reached out to Kari to see if they could come out to take a look. Her response was rude and really took me back. Mind you, I did post a bad review last year when we were living a nightmare and having them out several times with no fix to the issue. I honestly forgot I even posted the review, it was 10 months ago! She asked if my previous review was still up and if it was she would not respond to any work at our address. Seriously?? I would have been happy to change/update my previous review, but she didn't even try to ask me to, it was basically you take it down or we will not service your AC. It's really sad that she feels it's ok to conduct business in this manner. I'm not a hard person to work with and she acted as if she was doing me some sort of favor for going above and beyond for us, however; they installed equipment that didn't work, so they should correct the issue. We paid for a service and expected it to work. I love her techs and we unfortunately have to go elsewhere for our AC service needs, since she refuses to do business with us due to a review that I would have been happy to update had she simply just asked me to. I give 2 stars to this company for her rude behavior, but I give 5 stars to her techs, they really are all wonderful. read more

Discount Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

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How refreshing to be able to rate above +5 stars to a local ac company!!! Carrie was the best dispatcher and was very helpful! Earl came out and answered all my silly questions!!! Love his honesty and what a world of experience he has!! Would defiantly recommend this company and will call them in the future!! Very happy client!! read more

Discount Air Conditioning & Heating - Earl suggested that fans do not need to be on all day to regulate the airflow in the house. - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

Kari - you and your team understand what exceptional customer service is all about. Your team goes above and beyond from the moment of the initial call, walking through the process of what needs to get done, to the installation. Thank you so much for your prompt and professional service. read more

I needed my unit serviced for the spring and Kari sent out Deandrew. He was on time and very professional. I will definitely use Discount Air again! read more

Steve A. was awesome and very knowledgeable. Very professional. Pointed out everything that was wrong and talked me through the process.

We just had the downstairs AC system replaced; both the inside and outside units. I've had a lot of repair work done over the years and I've never met a more respectful and professional group of technicians. A BIG thank you to Mike, Zack and Alejandro for completing the work in an excellent manner! Even my hard-to-please wife commented on their attention to detail and aesthetically pleasing installation. Thanks again to you guys. If we need AC repair in the future we know who to call. read more

Everyone in this team has been amazing I knew I was in good hands the moment Jesse Romero came out of his van and starting talking with me right away he showed he cared and took his time to diagnose the problem properly. I have been having so many issues with my unit for the past 2 years it was in its last legs.The home warranty and discount ac decided it would be best replace the whole unit which I was so thankful for. Kari gave me a call right away to schedule the replacement of the unit and had availability the next day which was amazing because I wasn't able to live in my house because it was over 94 degrees in there. Kari was so nice and very responsive. The installers that came the next day were amazing the main installer I spoke with was Michael he was extremely polite and very fast him and his team replaced my whole ac unit inside and out in about 2 hours. Thank you so much everyone at discount ac ! read more

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I have been using discount for 5 years now. I manage dozens of properties and they are the only company I want to work with. Every experience has been a positive one, they are honest and straightforward I highly recommend them to anyone. read more

Oh and by the way, after Discount "repaired" my perfectly working unit, it is now broken and I have to wait for another technician to repair it. It's been about 2 weeks since this debacle with Discount. My house has been over 80 degrees in this vegas heat. I live with a senior citizen (retired US Army Veteran). My dogs are constantly panting and uncomfortable due to Discount Air. My warranty company had to call Discount Air to confirm their mistake and the response from Discount Air is that they would come back to fix what they broke if I took down my yelp review. Talk about extortion. I told my warranty company that they were not allowed on my property. Unbelievable. Shame on you Discount air. And shame on Kari the owner!!!!! read more

Earl The technician DID'NT arrived on time when call to verify where is he the lady on the phone told me that he is on the way( which was a lie )he finally showed up 3 hours later than expected without any apology and notification that he's going to be late .as well he gave me false diagnosis for the problem i had for replacing unnecessary items that i had to pay out of pocket around 3500$ plus charge the home Warranty for the items is covered by the warranty when requested second opinion from home warranty the other technician came found the real problem Fast and fixed the problem without replacing unnecessary items in the system.i would STAY AWAY from This Business!!!They are Dishonest P.S. update* even when buissnes commenting on my review on Yelp they keeping lying...Lol .you guys never offered me to change the system you offered me to replace the coils which was unnecessary due to restrictions but was no evidence of restriction your technician doesn't know or don't wants to to diagnose real problem..if there is a bit rust on the pipes isn't means that there is a restriction its normal for the system that 30 years old have some rust on fact when the professional technician came for 2nd opinion after you and did the right thing(flushed the system and charged correct freon) everything went work to normal pressures and voltage without replacing the coils and doing unnecessary modifications.Please stop scam customers!!! read more

Worst company to deal with. Paid them $450 to repair rooftop unit. They charge me for 5 lbs of freon which this unit does not hold. There was a leak in a pipe. The repair man just top of freon without fixing it . Had to call back after month and a half back. Repair man gave me a estimate of $1000 to fix the leak which should have been fixed at first place. Save the headache and your money. read more

I was miss inform by the person that answered the phone in their company. When I explained to her that I have a EC error on my mini split air conditioner she quoted me $75 to fixed it. When the technician guy came, they did not really do anything beside unscrew some nut on the AC unit. . And when I ask them to test if there is any leakage, they refused because he didn't have the equipment to check it. I call back to confront the receptionist that they did not fix my EC error, like they promise. She say the $75 is for diagnosis. This company is dishonest. I even have the text conversation I had with her regarding that they would fix it. I was very disappointed on how they treat their customers and Flat out lied to them. I would not recommend this company. Dishonest and unprofessional. I would give them zero star if yelp have that option. FYI, the installer from California is licensed to install in Las Vegas. They did many installments before here in Las Vegas. They are very professional. I inform your technician that one of the installer coworker tested positive that why they can't service my AC. Karen is full of herself. She like to make fault accusations about other company while she should look at her own business. Unethical. read more

I was having issues with my heater not working properly and decided to schedule an appointment with them based on the reviews. A technician came that following saturday at 8 o'clock. He went up to my roof and I saw him and a younger guy open the box behind my unit and they were messing with it (i thought this was normal) the tech then came down and explained to me that there was an issue with the defroster and the total to fix the problem would be roughly about $700. It was a bit too much for me specially around the holidays so I decided to give my warranty a call a week later, since my house was getting to 54 degrees at night and I have 2 little kids. When the company that my warranty sent came, they said there was 2 brown cables that were unplugged and there was NOTHING wrong with my ac/heating unit since it's pretty much new. He said all it needed was refrigerant. I'm so glad I didnt end up getting the work done by this people trying rip people off instead of being honest and doing the right thing. PLEASE BEWARE *RESPONSE TO KARI B* My comment still stands. Have a good night. read more

Excellent Same Day Service! Thank you, Earl, for your wonderful and professional service. Highly recommend Discount Air Conditioning to anyone looking for professional, fast, and courteous service. read more

Came on a Saturday to my location and the office manager was not here to tell us where the access was. Instead of just going to the 3rd story and seeing if they could access it they left and said to reschedule. One of the employees started lecturing the guy who works here and saying he needs to study up and be better than this. Rescheduled for Monday, called 2x prior to see about moving appointment but received no call. Upon their arrival, I found out where the roof access was so took guy up there and he said he didn't have a ladder that would work. Basically he didn't want to carry his larger ladder up the stairs. Started lecturing me now and saying he can just leave and say roof is not accessible and all this stuff. He said we needed a specific ladder, so we called maintenance. They guy carried a large ladder up stairs but the guy left before we got it up there. Said not to call back unless we had a specific ladder Called another company that day, he came fixed it within minutes. Never complained about it and said it was so easy to get up to the roof. read more

Discount Air came out to repair what somebody else messed up. They were on time and able to solve my issue quickly. The techs that came out were very knowledgeable and very friendly. It is al aye refreshing to work with someone who seems to really like what they do. I have another quote to fix my swamp cooler that I haven't used since moving in. I will definitely be a repeat customer!!! read more

Set an appointment for 8-9. No Show. I call at 10:00...he'll be there shortly. I call 10:45....he's on his way. NO respect for MY time. Not sure about the work...I know it's summertime...but cannot deal with a company that doesn't keep appointments (or open communication if running late.) read more

Our AC went out on the hottest day of the year in August. We contacted Earl at Discount Air that evening and he came out the next morning and gave us a quote, which was about half what another company quoted us. A crew of four soon came out and installed a new AC. All of the guys were friendly and professional. They did a great job and our new system is working perfectly!We highly recommend Discount A read more

While this company is always busy and you may have to wait for arrival, don't fret because it's worth the wait. Isaac and Jesse both worked hard and stayed until the job was complete. Working in the attic on a hot and humid day has to be a difficult task but they did it with our complaint and for the first time actually fixed the problem other companies never accomplished. I'm thankful to have a cool upstairs and am definitely going to use them for all my AC and Heating needs. And you should, too. read more

Discount Air Conditioning and Heating is a trusted company in Las Vegas. When another AC company quoted my client $1200 to move 2 wooden poles placed in front of the blower motor then move it back I said hell no. Call Discount Air for second opinion. Not only did Discount Air repair the broken blower motor, Earl identified the circuit board which is bad and replaced it along with others that are all breaking down for an unit installed in 1995. Lesson learned from here on out is to have Discount Air inspect the AC unit for $75.00. It could have saved the client a lot of grief. read more

We've been dealing with ongoing issues with a brand new unit installed by a different company last summer. We are so lucky that our home warranty company finally sent out Discount Air. They diagnosed the problem for us, uncovering a slew of mistakes and misdeeds by the other company. I would highly recommend Discount Air if you are looking for an honest company dedicated to doing the job right. read more

I own a house that is under 10 years old. It was built with an undersized AC unit. Of course by the time that it stopped working up to par, it was out if warranty. So over the past two summers I have had three AC companies to my house to fix the problem without knowing what the problem was. The first two companies are not even worth talking about. Both of those companies recharged my AC and told me that its hot outside!!!! Noooo really! I was fed up with paying recharge fees and not getting it fixed. I looked up Discount AC on line and read a lot of great reviews. I called the Discount for an emergency response due to my wife being pregnant. Earl was at my house within 1 hour (the other two companies was over three hours). Earl walked in my house and was nothing but professional. He educated me from the proper type of AC filters to use to the importance of leaving doors open in the house. He then went outside to look at the condensing unit (the big square unit outside or on the roof). He had a puzzled look on his face as he looked at my neighbors unit which was larger (save the jokes). After doing some further investigation, Earl suspected that the reason why my AC was not woking well was that it was undersized. Earl, knowing that replacing the unit would be expensive led me to call the builder to see if they would replace it. After they refused, it was fall, my baby was born and I put the issue on the back burner. This past summer (2015), the inevitable happened and my AC began to not work again. I called Discount and told Earl to do what he had to do. In one day, Earl and two workers replaced my entire unit (outside and the in the attic). They put in a 13 hour day, but by the end my house was cool and clean. Not only did they do this, but they fixed a lot of other issues at no extra cost!!! My AC is working just fine even on the hottest day. I know other AC companies are capable of fixing the problem I had, but I don't think any of them would have diagnosed it as fast, fixed it as quick, or went the extra mile of fixing other issues like Discount AC. Earl is very honest and extremely professional and one of the most well versed AC guys I have met. Though I paid a lot to get my AC replaced, I will only recommend Discount AC. You get what you pay for. In the long run I would have paid more for another company to fix the problem. read more

Our heater was not working so our home warranty set us up with Discount A/C and we are so glad they did!! Great service, friendly staff!! Earl was sent out to us this morning & he was very knowledgeable on our system in the garage. We would definitely recommend Discount A/C! Thank you! read more

We have an older house with a home warranty. Last year we had an issue with one of the Ac units and Earl and the gang did a great job.. We had a few issues to figure out and Earl never gave up and fixed it. This year , we had an issue with the other Ac unit.. Again, Earl and the gang without fail, always do the job! I can't say enough about their expertise and professionalism. I would recommend them to anyone. I won't use anyone but them.. read more

I called Discount Air Conditioning last night on a Monday at 9:00 p.m. in June when my air conditioning wasn't working and it was 85 in my house and no sign of cooling down! I was expecting to leave a message for someone to return my call Tuesday morning. To my surprise someone actually answered the phone, her name was Kari, she was nice and helpful and scheduled Earl and Jesse to come out first thing Tuesday morning. They arrived by 9:30 a.m. found a couple faulty parts, replaced them instantly and by 12:00 noon, I had cold air flowing again throughout the house. Both Earle and Jesse explained exactly what I needed, and why. Very professional and very much within reason. I am always worried about getting taken advantage of, but in this case, I know I did not. They could have told me I need a whole new unit ASAP, but they didn't. In time I will need a new unit, and I will certainly be calling Discount Air Conditioning back when that time arrives. Sincerely, A very satisfied customer read more

I decided to give Discount Air a try because the online reviews didn't seem too bad. I manage rental properties, and so I have had experience with about 8 different HVAC companies. My experience has been that every single large company tries to overcharge, and some by ridiculous amounts. Now, when I have an A/C problem, I will only bother trying one-man shops who don't have to take direction from upper management because I suspect that's where the problem lies. I'm just an ordinary person with no in-depth knowledge of how this business works. When I called Discount Air, Earl came out the next morning to look at my unit. Out of all the A/C technicians I've ever met, Earl was by far the friendliest. He was good at explaining things and giving money-saving tips. Surely, he had only my best interest in mind. He then quoted me nearly $1200 to fix my problem. I refused, so I had to pay $75 for the service call (if you are going to call a large company, I suggest choosing from among the 5 or 6 that charge $25 or less for the service call). I called Moore's Air Conditioning and they quoted me under $300 to braze and recharge my system with r410a. They arrived at my home with two men, friendly guys. Then they called their management and said they had to charge me $550. They did waive the service call fee, however. I finally got the problem fixed in under 45 minutes for $260. Now I understand that many people cannot wait that long and they need the A/C fixed quickly. But from a game theory perspective, this makes it wise for A/C to ask for ridiculous sums because they know they the next guy will also overcharge, so they might as well overcharge. My best recommendation is to do as much as possible yourself. For example, if you have to replace the fan motor, don't call an A/C company for a quote. Buy the part yourself, watch some youtube videos, and do it yourself. The more knowledgeable consumers become, the more likely we are to restore some honesty to a country that is becoming corrupted to the core. read more

Messaged the company regarding my ac units blowing out hot air. Company immediately responded with same day service and free second opinion. Earl was very knowledgeable. Let me know which filter to use for the ac and walked me through what to look out for. It's very nice to know and be shown what to look for with the units. He confirmed our thoughts that they needed to be cleaned and that the motor needed to be replaced. Said the units would last a long time if maintained. This was good to hear as we were told by the bigger companies that there was no use in fixing the units. We were told by numerous other small home warranty approved shops that the motor needed to be switched out and then told our home warranty co that nothing was wrong. This company wrote up a report as to the need of the motor and also matches the last ac co I spoke withs estimate for ac cleaning. Very nice company to work with. read more

Earl is on top of his game diagnosed and fix the problem in no time! Look no further then Discount Air and Heating for all your heating and air conditioner needs! read more

These guys know what they are doing and act like it. Quick to respond, quick to accurately diagnose and quick to repair. Had a unit on a four plex go bad, they diagnosed, prepared two options and had it fixed the next day. They are definitely teh go to a/c company for me. read more

These people are horrible! Yes, they sound great the first time that they come out. Demand payment over the phone without even giving you a bill or invoice - really weird way to do business. Then they have to come out again because the unit only worked temporarily, and demand more money. Then they have to come out again because now my ceiling is leaking since they jimmy rigged the condenser. Then.... when you call the office to talk to them about it to find out what you actually paid for - since the unit is still broken and you haven't received a bill - the office lady gives you an attitude and tells you "don't be like that". How in the world do these people have good reviews?! I own several properties and thought I would give a new company a shot based on the previous reviews - it was horrible! read more

Thank you Discount Air for coming quickly and getting us a new A/C. It was pricy, but this company was there minutes after I called and got us a new unit the next day! read more

I am beyond impressed with the service provided. The repairman was the most knowledgeable I have encountered and he treated me like family with all the extra advice and tips to save money. I felt extremely comfortable and confident I got the top service. I give this co an A+ which I never give to anyone. Earl the service expert earned it . read more

Discount replaced my home unit yesterday and I am very pleased with their service. They arrived at the times they said they would and their prices were the best. Thank you Discount Air and Heat. read more

I was having trouble with my air conditioner and I contacted my home warranty company. The first company they referred me to, took over two days to arrive at my house and were unable to diagnosis the problem. I called my home warranty company back at 5 pm and they referred my problem to Discount Air Conditioning. Issac was dispatched to the house within a few hours of the initial phone call the following morning. Issac was friendly, knowledgeable, diagnosed the problem right away and fixed it. I finally found an honest a/c company to hire from here on out. read more

So my AC goes out, it's August. I am renting a home so the property manager sets up Discount Air Conditioning & Heating for the repairs...it's August. I was told they would be in touch with me ASAP, however, I had to contact them......It's August. After talking to their office, I am told that someone can be at my home between 8-9 the following morning. I make arrangements to be present. 8-9 turns out to be 10:30 and at this point I am calling their office to get some answers but no one is answering the phone and it's August. Upon arrival, they explore the attic to inform me it appears to be a blower motor, then they move into the backyard to check the unit itself. After completing that task they promptly come inside and ask for 70 dollars and signature and they will be in touch when they have the parts.....its August. They were late, they were unresponsive to calls, they wanted money that the property management owed them, not me. Their office only answered the phone once they were gone and could not give me any type of timeline regarding the completion of the work...in my opinion they are unprofessional, not punctual and their customer service is lack luster, have little to no regard to my time and it's still August. read more

The fan blower on our AC quit and we called Discount. They came out at 9 AM right on time as promised, spent about 30 minutes diagnosing the problem. Left for a few hours to go get new motor- returned and spent 45 minutes installing and testing. Were done by noon. Guys were professional and courteous. Final bill was 700.00 - motors are 100.00 retail, so 600.00 was for 3 hours labor for 2 guys, or 100.00 per hour each. That is pretty steep, considering one guy was simply a helper taking instructions from the other- the lead guy probably earns 25-30.00 per hour and the helper 15.00. In comparison, the company that services our well charges 50.00 per hour for a 2 man crew. The labor is a rip-off, but what can you do with 8 month old babies in a house where temperatures are climbing to 100 degrees. read more