Timely, knowledgeable, pleasant, and working thru the problem. Parts are ordered and waiting for…read moredelivery. Expensive for Wolf parts.

I called Mr. Applliance because my 5 year old Whirlpool refrigerator had stopped cooling. I was…read moretold that the next available appointment was in 9 days!! I don't recommend you call this business if you need a quick turn-around time.

Same review I posted on Google. We are still waiting to hear back after leaving voice-mails for…read moreweeks.If I could give 0 stars I would. I'm so disappointed in Mr appliance. I saw all the positive reviews. I called in since I noticed water was leaking while our 2 year old dishwasher ran. I checked the filter and it was clean. Ashok came over and my husband watched as he broke the circuit board off out unit. Now our dishwasher will not even turn on. Ashok ordered a new circuit board and tried to replace it It did not work. the unit is still broken after 2 weeks and he does not seem to know what else he broke. Ashok gave us a bill for 300 dollars to repair the part he broke and has not even addressed the drainage problem I called about. I had a functioned dishwasher before he arrived and now we need a new unit that was perfectly fine. My husband and I both called several times over the past week to see if Mr appliance wake would make it right and they are not returning our calls I feel we have no choice but to warn people of this unprofessional business

Ashok Patel DOES NOT know what he's doing!!!! He was at my house 3x to work on the icemaker in my…read morefridge and it was still broken! He also made me buy a part I did not need!! I had to call a different company to come in and fix what he messed up. I'm looking to get reimbursed for what I had to pay that company and he is not responding and NO ONE is answering the main phone number. DO NOT USE ASHOK PATEL WITH MR. APPLIANCE!!!!!

My husband and I purchased a washer/dryer set from Apex Appliances about three months ago. From the…read moreshowroom to delivery and beyond, the entire experience was unpleasant and unprofessional. The delivery of the set was over an hour late, and we probably would have been forgotten about completely if I didn't call and complain multiple times. When we noticed issues with our washer in the first few days, it was worse than pulling teeth to get these people to come out and fix what was an obvious safety issue (and under warranty). We never received call-backs after many, many phone calls and promises, and got stood up twice. We finally had to threaten a BBB complaint for them to come out (they sure came out fast then!) Our set is okay. It's older, and was delivered linty and dirty, but it works. If we had to do it all over again we'd just pay the extra $500 for a brand new basic set. What really irks me is that before purchasing I did my due diligence and read reviews on Apex Appliance and was pleased with such rave reviews on InsiderPages.com. Google had more varied reviews, but still generally positive. However, I really should have been more diligent. If you look at the reviews on InsiderPages MANY of them are all written on the same day and are absolutely glowing. Should have been a big red flag for me. These reviews so grossly contradict my personal experience, I advise anyone considering Apex Appliances to think twice.

DO NOT BUY FROM APEX APPLIANCES!!!!!!!!!!!!!!!…read more I've filed complaints with the BBB and Attorney General against this company. I purchased a used washer and dryer set from the company. We had them installed last Friday. The guys that put them in put a few marks in our paint (we have pictures to confirm this), and looking back I should have known that was a sign of things to come. After we moved in on Saturday, my wife started a load of laundry to clean some of the blankets that we had used. Not only did the washer put marks on our comforter, it also leaked nasty yellow water onto the floor. We have pictures to confirm both of these. It then took 4 dryer cycles on high heat to get the comforter 90% dry. After 4 cycles we decided we had wasted enough electricity and just let it air dry. When we called on Saturday, even though she was clearly talking to the owner, was told that he didn't know the procedure and couldn't talk because he had "100-200 people in the store." He then hung up on her. I called the owner's personal cell phone (which he had given me) on Sunday and again was told "I have 100 customers in the store, you need to call tomorrow". I finally were able to get up with them on Monday and scheduled a time for them to be picked up. When they came, they told me that were going to have to pay a $90 restocking fee. I called the store manager and asked him why I was being charged a restocking fee when he delivered a broken product. He told me I had shown them it was actually broken. I told him that I would show the employees at my house and he told me if they could verify it was broken I would get a full refund. I had already stopped by his store and showed him pictures of how they marked up the walls moving the units in, and I let him know that I didn't trust them to fix the washer. At this point, he let me know that his employees claimed they didn't mark the walls. The washer and dryer were literally (and I actually mean literally) the first things that were moved into our house. We bought a brand new house and there were no marks on the wall when we did the final walk through with the builder. There was no way those marks were there before his guys installing our washer and dryer. I turned on the washer and showed his employees how it leaked. I also showed them the marks in put in my comforter. One of his employees confirmed that he saw where the washer had leaked and said they could bring a replacement set or give me a refund. They took the set out and I let them know I wanted a refund. I was told I would be contacted the next day about the refund. They did not contact me the next day. I tried calling them multiple times and left messages that were not returned. I finally got up with the owner 2 days after they picked up the appliances. He told me that I would still be charged the restocking fee even though I had been told multiple times that I would get a full refund if the items were shown that they were defective. He claimed his employees did not see a leak. You can start to see a pattern here. His employees put marks on my wall, but then claim they didn't. His employees saw my washer leak, and then claim they didn't. He was very rude with me on the phone and even hung up on me. His employees were extremely rude to my wife, and when she pointed out the marks they left while installing the appliances they told her they must have already been there. At this point I have not received any of my money back. I have still been charged full price for a washer and dryer set he told me is already back on his sales floor. In summary, they will lie to you, treat you like garbage, and keep your money.

Seeking a design place for several projects. Showed up for my appointment and no one could be…read morebothered to greet me or point me in the right direction. There were several associates in-house and only two other customers. The designer wasn't really interested in working with us, implied we couldn't afford the higher end cabinets, and kept mentioning specific goals that we never stated. We were never even asked a budget.

We walked into the store at 4:39 on a Friday . We were the only patrons in the store . There were 6…read moreemployees sitting around . Granted it was close to closing time but no one greeted us and not one person asked us if we needed any help . I guess they just wanted to go home . We will take our business elsewhere

Alex arrived at the scheduled time and performed an assessment of the issue I was seeing. He found…read morethe issue quickly and let me know what to expect next. As he did not have the part on hand he scheduled time to come back the next day and once again arrived on time. Although he needed to virtually disassemble the entire front end of the washer he made the repair quickly, tested the machine, and had me look it over as well when he finished. All within 45 minutes. The price for the entire job was well within what I was estimating, having looked for the price of purchasing the part myself. The whole experience was positive, start to finish. Highly recommend.

Very fast and concise, great service! We just needed someone to respond fast to fix our fridge and…read morethey came through quickly.

Bought Viking range, Viking microwave, Viking dishwasher from Distinctive Kitchen. Microwave and…read moredishwasher are under warranty, and not working. We have tried to get service for 11 days- and cannot get an appointment or response.

We ordered double ovens from Distinctive Kitchen and Appliance World. Even though the appliances…read morewere back-ordered, Terri kept us informed about when our appliances would arrive . They have a great showroom and are very knowledgeable about what they sell. Our problem was with contractor they hired to install our double ovens. Pro Appliance came to install the ovens while we were at work. They threw away the original double oven that I had sold for $475. We left them a check on the counter for $350 only to come home and find a large gaping hole at the top of the oven. We knew that there was a size difference in the ovens but wanted the hole at the base of the oven so it would be less noticeable. (we would install a filler at the base) When we contacted pro appliance, they wanted another $350 to come back and raise it. They never pulled an electrical permit or had any type of inspection after they wired the ovens. Stay away from Pro Appliance and hire a licensed professional to install your appliance. We had to hire another contractor to fix the poor installation after Pro Appliance refused to come back.

They can not respond dismissively and rudely when I indicate that there may be a leak behind the…read morecondenser. Specifically telling me that I am 1) wrong 2) listening to someone who doesn't know about dryers, because no dryers have condensers. This was after I explicitly said in my request that my dryer was ventless. If they read the request and knew dryers they would have know the dryer had a condenser. I have also contacted LG because they were listed as an authorized repair agent.

Very fast response & very flexible when my needs changed! I will call his again when I need help!…read more Thank you.

Do not use this company!!!!!…read more Appliances were delivered yesterday 4/5/23. Do not work - 4th cycle running dryer and clothes are still wet!!!!!!! On hold 1 hour - still not answering. Terrible customer service!

Charged me for 3 months when I only owed two never received my money back…read more RUDE AND UNPROFESSIONAL FINGER POINTING NO ACCOUNTABILITY OUT OF 115 dolars bad business Never received my refund still owed 1 month

Very nice tech who diagnosed problem quickly and took care of the problem…read more Xxxxcccccccxxxccccccccccc

They were quick and efficient, able to diagnose immediately and since the problem wasnt severe,…read morethey only charged me for the diagnostic.

Pricy, but so fun to walk through and admire the beautiful pieces. They arrange the furniture…read moreperfectly. Plus the store is much larger than it appears. There were multiple rooms, all nicely decorated. Most focused on furniture, women's apparel, and gifts. Some rooms with products from other boutiques, one with bird baths and seed, and another with sale items. The employees seem to all be good friends and enjoy their job, which is refreshing to see. They host events, for instance, Christmas tree decorating. I think we arrived just after an event since they had drinks and snacks out. Overall, we enjoyed walking through this shop and recommend it to others!

Once you get inside, it's a cute little shop with a variety of trinkets and homegoods. While they…read moredo have a couple of chairs and couch pieces, this place is more so for little knick knacks to place around the house. They also have some jewelry, cute socks and things of that sort. I appreciate the fact that they are requiring people to wear masks. And I can see myself returning to pick up a few decorative items.