We've been working with this appliance vendor for a while now, and they've consistently delivered…read moregreat products and even better service. What really sets them apart is the customer support especially Mike, who always goes above and beyond. Mike is incredibly responsive, knowledgeable, and genuinely cares about making sure everything runs smoothly. Whether it's helping us find the right appliance for our customers, answering questions, or handling any issues quickly, he makes the whole process easy and stress free. It's rare to find this level of reliability and personal attention these days. Highly recommend this team if you're looking for quality appliances backed by outstanding service!

HIGHLY RECOMMENDED !!!…read more I purchased a washing machine several years ago when the pandemic was still going. Back then they were in Kalihi near Honolulu Community College. It was delivered and installed as well as hauling away the old washing machine. The delivery and installation went smoothly so I decided to buy a stove this time around because I was very satisfied with the past purchase. Once again everything went smoothly from the purchase to the delivery and installation. The guys that delivered and installed were friendly and proficient. If you want a worry-free experience you might try Pacific Appliance.

Reached out and got an immediate reply that they could come the very next day to fix a countertop…read moreoven. Very very responsive. The cost was $89 for the visit... they are mobile and do not have a shop, so they will come to your home, which is super convenient. Highly recommended.

YZ Pro responded quickly to my Yelp inquiry. They charge an $89 diagnostic fee, which is applied…read moretoward the final invoice if you proceed with the repair. They were very punctual with appointments, actually arriving early for each visits. They give you a heads up when they are on their way. They worked with me on a holiday (new year's day) and weekends. My dryer was stopping mid-cycle. During the first visit, Sergey diagnosed the issue as the timer and replaced it. Unfortunately, that did not resolve the problem. After I contacted them again, he returned to recheck the dryer and was able to identify the actual issue, which required ordering an additional part. The part took about a week to arrive, and although I did have to follow up, he returned at a time that was convenient for me and completed the repair. My dryer is now working properly. Overall, YZ Pro was professional, friendly, and made a genuine effort to accommodate me and see the job through. Their pricing is on the higher side, but they ultimately resolved the issue and completed the service.

Our washing machine recently went on the blink. We've also had our dryer for a number of years also…read moreand wouldn't have been surprised if it had gone the same way too. Okay, time to buy a washer and dryer, as major appliances these days have a short life and not worth repairing. My stress level rises, as there are limited stores that stock major appliances and need to order from the Mainland, which will take days. Until we found the Costco Wholesale Home Showroom in Pearl City, which opened on 10/11/24. It's a brick-and-mortar store that took the place of the Sears Distribution Store where you can browse in person of large furniture and equipment items. Hubby knew what he was looking for, as he tried to do his research in knowing which brands to look for because of various reasons (hard to find parts, product problems, etc.). He was looking for the Maytag brand. Costco has some special rules in selling its furniture and large appliances: * Costco Wholesale membership is required to make purchases. As soon as you enter the Showroom, you must scan your membership card against a machine. * The showroom allows for a number of large items (TVs, furniture, appliances, exercise equipment, outdoor furniture, couches, dining tables, bedroom furniture, beds, washers/dryers, refrigerators, massage chairs, credenzas, etc.) to be placed in one area to be sold. The regular Costco stores lack the space to store large furniture and equipment for its members to view them all at one time. The showroom interior is spacious, clean, and air-conditioned. * The showroom requires you to order items that are delivered with an estimated delivery date to the member's address, installed as needed, and the initial item hauled away. There may be shipping, delivery and hall-away fees. (For a washer, I was quoted a shipping fee of $29, which was nominal.) Prices appear reasonable. This contrasts with the regular Costco stores in that if you purchase a large item such as this, you haul it away on your own and dispose the initial item on your own. We often wish we could purchase large items this way; however, because we don't own a truck and are elderly, we would have to bother family members for assistance. Delivery occurred without any hitch. Costco provided the Board of Water Supply's Water Sensible Rebate Program application for completion. * The Showroom acts as an online shopping account. One could make purchases and place orders at home using a computer. The Showroom has staff to assist if needed. As hubby and I are technology challenged, we welcome the assistance of staff to ensure that we ordered correctly. Our experience with the Costco staff, Leanne and Maddy, was extremely friendly, patient and helpful. * Hours of operation differ from regular Costco Wholesale stores. The Showroom hours of operation are: Mon closed, Tues to Sat 10a to i6p, and Sun 10a to 5p. There are no Executive Member hours from 9a to 10a daily. Living on an island has its drawbacks, as there are limited stores where you can purchase furniture and major appliances. Glad that Costco has established a Showroom on Oahu that has reasonable prices and is convenient for its members to purchase these items without having to haul it away on your own and dispose of the non-working items.

The delivery team arrived approximately 40 minutes late without any notice or communication…read more Immediately upon arrival, the driver stated he was "not happy" and began arguing with me about the delivery before even making any meaningful attempt to move the refrigerator. The refrigerator was supposed to be delivered upstairs into my home, and the stairs were clearly disclosed in the delivery instructions ahead of time. One of the delivery workers stated that the refrigerator could potentially be brought upstairs, but the driver refused to even attempt the delivery. The refrigerator was never removed from the dolly, lifted, repositioned, or properly assessed for delivery. The driver repeatedly stated he was not going to move it at all and left the refrigerator sitting in my garage. During the delivery, I contacted Island Movers customer service and spoke with an employee named Cece. I found her behavior extremely disrespectful and unprofessional, as she laughed during the phone call while I was trying to resolve the situation. I was shocked by the lack of professionalism and concern shown throughout the entire ordeal. In an effort to help complete the delivery and eliminate liability concerns, I even offered to sign a waiver accepting responsibility for any possible damage to the refrigerator, floors, or property. Despite this, the driver still refused to make any attempt whatsoever to complete the delivery. I had to take time off work for this appointment, only for the delivery crew to essentially refuse service after arriving. The refrigerator is still sitting unusable in my garage due to their refusal to complete the delivery. I am extremely disappointed that Costco contracts with a company that operates in this manner.

I had a wonderful experience at Pacific Home & Appliance when I recently bought my gas dryer…read more Nikki, my salesperson was well informed about the products, patient and responsive to my questions and overall was very friendly and efficient. The delivery process was also another great experience. The installer smoothly installed the gas dryer, was very friendly and kindly answered all my questions. He was a pleasure to work with. I highly recommend Pacific Home & Appliance Distribution. I will definitely use them again in the future.

My friend told me about this place have a special sales, therefore I went to check out the…read moredishwashers. Located in Halawa above Hawaii cement batching plant. They have their own parking and this place is huge with a big warehouses and also a big showroom. Upon arrival I was quickly greeted by friendly staff and show me around. I was there because they have a special 35% off sales, such a great value because I saved about $400, with the help of the staff, took less than 15 minutes to find the dishwasher I am looking for. If you want a two draws dishwasher, this is the place you can find it. Since they are a distributor and they do not have people to install the unit. They recommend me to a company which I called them later and arrange insulation in a few days, it was a fantastic experience for me, if you like high-end appliances, check it out.

David is just the best! He came the day we called, assessed the problem, ordered the part and even…read morecame to install it on holiday because shipping had caused a delay. I highly recommend him and will definitely use Sifu Systems again if we have an appliance break down!

David was honest and knowledgeable with his diagnosis and offered several options for fixing my…read moredryer. He's super down to earth too. His diagnostic price is the same as most places. I would recommend him if you're looking for a competent mechanic to fix your appliance.

This place is saving the world one appliance at a time. What they're doing is such good work, they…read moreare helping to save landfills by giving appliances a new life. A few tips: This place is very busy in sells out quite quickly so don't delay if you're looking for an appliance go down there quickly. For example, I had called right before I went, Wini said that there was eight washers available. When I got there, four of them had already sold. This makes me so happy that they are doing such good business, because stores like this, with a purpose other than just to make money, to help to save the environment, are so rare, I hope that they stay in business forever. The mission is so wonderful. Another bonus is supporting local! I did get a chance to browse their mattresses, they're very very comfortable. Great prices, c and I think that all of them are brand new, I believe they make them, so if you are looking for a mattress definitely go to go to Ross Appliance and Mattress.

Got a fridge over the phone. They delivered it. Great. Not great, some door shelf brackets were…read moremissing. We also noticed the motor fan was a little rough. If you couldn't hear it, you could feel it when you opened the door. We called to let them know. They said they'd get on it. Nothing. Called again a couple of weeks later. They said they'd get on it. Nothing. And again. Again nothing. Called today. They didn't answer. They don't have voicemail. It's been two months. They supposedly have a 6 month warranty. It might be the fan issue, because no matter how warm I turn the fridge setting to, our food keeps freezing in the back. Can't even leave a message on the phone.

Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

No follow up after one month.. got a call indicating that part was ordered by Lance but I received…read moreno calls after the initial call. No follow up from anyone else. Terrible customer service... cannot imagine how they still have a sustained business. Will not ever use them or recommend them to anyone.. They did a disservice to me and my family. I feel like I should be compensated for the worst service I have ever come across locally.. they must have closed their doors. Which would be about right

Sid is very knowledgeable and professional. Showed up promptly and assessed my appliance although I…read moreneeded to replace it unfortunately. I was bummed he still charged me $130 assessment fee.

I called Akamai Appliance because I found Sid so reliable. I had an old kitchen drop in stove. The…read morenew stove is bigger. Sid uninstalled the cabinet, first taking off the granite. He had to take the old cabinet to a cabinet maker and remake the cabinet 9" smaller. Sid made all of the arrangements. He cut the granite with a saw and regrouted and caulked the countertop. It's amazing and he save me lots of money by replacing the stove with a newer, better model. Call Sid. He is your guy.

I had VinTech come out to repair my GE Cafe electric range-oven needed repair. They were wonderful,…read morethank you Jun for coming out on an urgent basis on Sunday. Initially (Wednesday) I was waiting to get an appointment time arranged. In the mean time another company offered a same day visit. I notified VinTech and they were very professional and offered assistance in the future if needed. The other company's technician was not effective in fixing my oven and actually caused additional damage. Jun was so efficient and provided excellent service which repaired the initial problem and fixed the damage the prior technician caused. Thank you VinTech for excellent service!

I highly recommend VinTech. My ice maker quit making ice, I texted Vince, he responded right away,…read morehe asked me to send pictures of the ice maker and tried to troubleshoot the problem. When the attempts failed, Vince gave me an appointment for the very next day, he arrived as scheduled, he did his own diagnostics and confirmed that the ice maker was broken. Vince replaced the ice maker and showed me how the ice maker works and the mechanics behind the maker. He's very helpful, very nice, and trustworthy. 5 Stars for Sure!

Great selection of much needed items for home improvement and that never ending Honey Due List!…read moreFriendly informative Employees a great value with seasonable sales. Value in shopping around to find those must have items. Military Discount seals the deal for me!

Shout out to Kayli for all her help last night…read more So the other day I was cooking dinner for my dad & when I went into his refrigerator, I noticed it didn't seem that cold? But when I checked the freezer, it appeared that it was working properly. I asked my dad if the fridge was okay? And he in turned told me that it was, so I really didn't think anything more of it. Several days later, after shopping for some food for my dad, when I was putting some produce items into his fridge, I again asked him if the refrigerator was okay, then he finally told me "maybe something was wrong". I rechecked the settings on the refrigerator, rechecked the vents from the freezer, seals on the door, and everything appeared to be okay. Being that my dad's refrigerator was 11 years old (I remembered buying it in 2014), I guess it was time for a replacement. Luckily for me, November has rolled around and since a lot of folks will be feasting towards the end of November, "Black Friday" sales have started & Home Depot has their big "Black Friday" sales event for the entire month of November. At first I went to Best Buy, because I purchased the refrigerator & stove from there back in 2014, but upon arriving there, I couldn't get any help so I left the store & headed across the street to Home Depot. Upon lookin' at the fridges, I found a fridge that would fit in my dad's kitchen space & looked for a clerk to help me. Luckily I came across Kayli, and she was so helpful in processing my transaction. Timing was just right for me, as the delivery of the refrigerator was FREE due to the Black Friday sales, and I only had to pay $50 bucks for the removal of the old refrigerator. The refrigerator I purchased was in stock, so Saturday they will deliver it to our house. How's that for great service???!!! Much MAHALO Home Depot, and Kayli! You really helped us out of jam, as I realky needed a running refrigerator, especially since Thanksgiving is just around the corner!