I tried Discount tires for the first time, and although we got off on a rocky start, they did everything possible to make me a happy customer. The wait times have been horrendous, the few times I've been there and for that, they lose a star. Their prices are pretty darn good, the salesman, Adrian was very knowledgeable. I discovered what seemed to be a discrepancy on the receipt, and when I returned, he did what he could to make me happy and fix the issue and I came out benefiting pretty good. A few days later I discovered that one of my center caps were missing. I went back to ask if it was in the shop somewhere. The gentleman who helped me out, looked all over for it and was unable to find it. So what did he do? He made a phone call, and ordered a replacement. I have to say, Discount Tire definitely came through with the customer service and I thank them for that. All they have to do now, is work on that horrible wait time. read more

The staff has always been helpful in speedy turnaround times...had to have a hole fixed in a couple tires. No charge on the last visit when we were bringing in a tire that had been fixed by them before. We didn't even have to ask about it...as soon as we said they fixed it before, the guy said they would take care of it. No charge..awesome! read more

Always fast service and prices that literally cant be beat. Keep up the good job guys!

Excellent service! I was greeted at door... and asked about my visit. I came in with screw in my tire ..i was losing air as i pulled up... i waited for my turn and was able to get my tired repaired!! I been to other discount tires but no comparison to service here. I will be back! Thanks again! read more

Needed new tires in a pinch and called around locally and this place had the best prices. Went in and was shown all the pricing and options. Very friendly people. Free coffee and bottled water in the waiting room. Replaced all my tires in a half hour. I love the 30-day guarantee and no interest financing as well. read more

I bought some high-end wheels online and initially went to my local service shop to have them installed. 1 day later, they gave up telling me they couldn't figure out how to get them installed without the tire pressure monitoring sensor being broken. So I ended up calling around for shops with experience selling and installing 3-piece wheels and these guys sounded like my best bet. I took my tires and wheels to this location and they had them mounted and balanced in 30 minutes. They recognized the TPMS adapters I had bought. Their mounting tool had the plastic socks to avoid scratching the rim, and they had shorter valve stems to avoid rubbing the brake lines with the inner valve stem hole (each wheel comes with two). Anyway, they did a great job installing the wheels. Their service staff is very friendly and QUICK. I am definitely going back there when I need new tires installed! If you have upgraded wheels or are thinking about buying any, I highly recommend going here as they seem to have lots of experience with after-market wheels and their possible issues! read more

Too many people don't take the time to write about good experiences... so here is one. I went in Discount Tires and spoke to Karl about an awful noise coming out of my car. Another mechanic told me it was the tires "cupping" and I just wanted to make sure. Karl went for a ride with me to hear the noise and confirmed it was the likely source. He then offered to replace the tires, and if the sound didn't go away then he would put the old tires back on my car and I can take the car in to a shop. After replacing the tires, the noise went away! I got a great deal on the tires and I was in and out in less than 30 minutes. I recommend HIGHLY. Great service! read more

Great service! Had to have a tire plugged and thought I would try Discount Tire, since I had bad luck with Firestone down the street last year. They fixed my tire the first time and didn't charge for the plug kit. I will honestly be back when we need new tires in the fall. read more

I really like this place. We purchased new tires a few years ago and the employees have been very nice and helpful. As a woman who has dealt with mechanics who were less than helpful, judgemental, and down right snarky, I can say I've never encountered such small minded attitudes from anyone I've come in to contact with at this place. They've consistently had a smile when I walk in the door or swing by to get my tires checked and filled. read more

We have been going to Algonquin Discount Tire for our tire needs since we lived in Algonquin, over 13 years ago. We've always felt fairly treated by them and have been very satisfied with their service and prices. Now, even though we live 20 miles from there, we continue to patronize them. Our latest visit was noteworthy: we brought our van to Algonquin Discount Tire to have the tires replaced. They had worn out prematurely and were entitled to a discount due to the tread life warranty. The salesman, Chris, quoted the price and got the work started. Shortly afterward he came out to show me a problem with the OEM chrome wheels - there was corrosion along the inside lip of each, which is a common problem with Chrome wheels. He gave me the option of just continuing to use the wheels, understanding that there would be slow leaks (which we had already noticed) or replacing them. There was no pressure one way or the other. He helped me choose a set of wheels appropriate to the van, installed them, and I was on my way. When I got home, I noticed a chip on one of the wheels. I took several photos and emailed them to the store manager, Will. Will promptly got back to me, apologized, and we set up a time to have the wheel replaced. I went back a few days later to get this done. When I arrived home, both my son and I discovered several noticeable scratches on the new wheel. Argh! I again sent photos to Will. We arranged to have me come back in again, we'd both look thru their stock of replacement wheels to find an unblemished wheel, have it installed, then look again. At this point it was unclear if the wheels were coming scratched, or the scratches were happening during installation. Will and I opened several boxes of wheels. It was apparent that they all were coming from the factory with slight defects. Some were worse than others, but none were perfect. These were slight cosmetic defects, not structural defects. Will patiently worked with me to choose the best of the batch, then used some product he had on hand (trick of the trade, see Will for details) to buff out the slight blemish to where it looked great. After installation, it still looked great. At no point during this process did I feel any pressure or irritation on Will's part to "go away", his primary goal was to have a satisfied customer. So from a customer service perspective, I was very happy with my experience. I do have a suggestion for improvement: The store really needs Wi-Fi for their customers. Apparently not having Wi-Fi is an edict from corporate headquarters. There is no hour longer than the hour to have tires installed, and having Wi-Fi would help customers survive the hour. I shouldn't have to try to leach the Wi-Fi from a neighboring restaurant. This is a cheesy solution. Overall, my experience was very good. I'm an engineer with an eye for detail - particularly defects in surface finishes - and Will, the store manager patiently worked with me to make me happy. We plan to continue to return for our business in the future. read more

Purchased new wheels for my Dodge Ram Longhorn and Adam went out of his way to get me a great price and install them in less than 45 minutes. Great service, Great pricing, and wheels that look absolutely great . Thanks Adam at Discount Tires. Appoinments are the key. read more

Jimmy was extremely helpful and kind when I wanted to return my wheels. The visit was quick and all of the employees were courteous and working hard! I got exactly what I requested. Will be back to this location for future business. read more

Moderately busy and the salesman told me it would be just over an hour for the work to be done. Been sitting here for 2 and a half hours and they just pulled the car in. Will be well over 3 when this is finished. They literally could have just scheduled a time for me to come back in the beginning instead of wasting time. read more

Great place to go for tires. U can make appointment in line and they help u right away. They r also very nice and no hidden costs. Great place read more

Best tire place in the area they sold me a 600 set of tires for under $450 installed took a little longer then he anticipated but I would only go here for tires great prices and installed right and they come with a manufacturers warranty read more

I'm not one to take the time to write a Yelp review, but in this case it was very necessary. Outstanding service and friendly employees! HIGHLY RECOMMENDED. read more

With a total of six cars in our family, 3 driven by teenagers, tires are something that we must replace more frequently than most. For the last 5 years we have trusted the folks at Discount Tires to give us the best price, quality tires and exceptional customer service. Even when they are extremely busy they have never made me wait more than 45 minutes to get my tires replaced. While you wait they offer you water and keep you informed of the progress. I highly recommend Discount Tires in Algonquin for quality product at a great price with exceptional customer service. They've earned my trust and my business!! read more

Had a Great Experience here today, Had never bought a set of tires before and the associate I worked with, Devon, was knowledgeable and forthright with information about the products. He clearly and concisely explained the difference between good tires and better tires allowing me to make an educated decision about my purchase, I was in and out with a brand new set of tires in 30 minutes. No hidden fee's an out the door total is given before the work starts. Absolute perfection, I will be recommending this location to anyone I know who needs tire and wheel services. read more

I have multiple cars and always come here. They treat me like family and help me out every time. This is the place to go if you need tires. A nice family safe environment. read more

Every time i stop in, the guys are all very helpful and attentive. It is usually very busy but they all work together very well and get their jobs done in a timely manner. i will never go anywhere else to get my tires done!! read more

used to dig this place, they must have changed sale phylosophy. Fast talking bunch of used car salesman. Even spoke with the manager "John" and he even gave me the impression he had no time for me. Be careful of up selling, they kept refering to "certs" , I had to stop the salesperson just to ask what certs was, nothing but an extended warranty, told him to take it off and it dropped the total price $100. Went to a local mom and pops shop, they beat their price by $20 for the exact tire and I was ASKED if I wanted the extended warranty (which they did not recommend!). Bottom line give your money to the local economy and quit feeding the fast talking fat cats. What a shame, I've purchase 5 complete sets of tires from that shop, I won't go back. read more

Awesome service. Very friendly. Jorge was awesome and explained everything in great detail.

Another great experience at Discount Tire. This entire franchise is top notch. I need to get new tires more than the average person, new set every year and I would never purchase tires anywhere else. I hit a pothole thanks to our wonderful city road crews and since I purchased the insurance on the tire it was replaced no questions asked or pressure to upgrade. Decided to buy one new anyway to have them match, but that was my own decision. Great staff, realistic time estimate and a clean waiting area. What else could you want from a tire place...? - A great price, oh yeah I got that too. read more

I really like this place and have purchased tires here before. But this time I had a couple issues with my experience. First of all, I chose my tires online and placed my order. I received a voicemail about my order, asking if I still wanted to have the tires special ordered or get a different tire. I called them back and told them I was ok with the special order. Upon returning from an out of town trip a week later, I called to check on my tire order. The staff seemed very confused about the tire order status and finally after getting the run around, they said it would be a couple more weeks to get my tires. I really think they just forgot to order them as they quickly offered me a better/pricier tire that they had in stock for the same price as my special order. I took them up on their offer and had the tires installed the next Monday. I drove on the tires for 1 week and it felt like I was driving on marbles! I was having trouble controlling the car and I could feel every bump and paint stripe in the road like it was a pothole. I really was concerned, so I checked my shocks and they seemed fine, I then checked the tire pressure on the new tires. Holy Crap! The tires were over inflated by 8 PSI on every tire. They were showing 38PSI when they should only be 30PSI. 25% over inflated seems like a big mistake to me, or at least I severe oversight on the installer. I released the air on each tire to the proper 30PSI and now the new tires drive like they should, smooth and steady with plenty of grip. I'll probably still but tires here, but I'll be double checking the air pressure and lug nut torque settings, to make sure they do it right. read more

This has been one of the best experiences I've had at any shop. Tires are what they do here and they make it very obvious they know what they are doing. Plenty of options in stock to choose from and a great staff willing to work with you to make sure you get the tires you need. I came in on a busy day and they made sure to let me know where my car was during the process. On top of all that they are extremely friendly and made sure everyone in the waiting area was doing alright offering water and coffee. I would suggest this shop to anyone. read more

This place sucks, and I was only there because my friend was getting an oil change and tire rotation. Customer service sucks. Went back to see what they would charge to have my tires taken of the rim and then re installed as I was having my rims powder coated. RIP OFF, they wanted $200. I called NTB in crystal lake their price, $20. There is nothing discounted in their pricing, only their service. read more

Made an appointment to have a flat tire patched. I was in and out in 30 mins. I was very pleased with the service.

THE BEST customer service i've experienced in a very long time. These guys are so friendly and truly want whats best for you and your tire situation. They look for the best prices knowing your budget. They provided me with a lot of tire knowledge, beverages, and great conversations. read more

Had a flat on Friday & called to see if they had a replacement tire & they had to order it. Got a call Monday morning that it was in. Quick in and out. Tire was replaced with extended warranty. Very friendly staff. Only complaint is that it was sooooo cold in the waiting area. read more

Great service at no charge. Fixed a flat on a tire we didn't even buy from them in less than an hour. That's why we always choose Discount Tire. read more

Great fast service. Pricing even bet Walmart for better tires and done in 3 hours. It was packed so they stayed open late and got it done. Amazing read more

Excellent service. Doug was the young man that helped me when I came in and he was very courteous and knowledgeable. The tires were ordered and came in the next day. They did everything that they said they would and the young man that did the install was very courteous when he brought out my keys. I have been a Discount tire customer for 10 years and will continue to be. read more

These guys are consistently great, I bought 4 expensive tires from them 4 years ago and their service has always been terrific!

Came here again with another vehicle expecting to buy 2 front tires due to what appeared to be a gash in 1 of the tires. Salesman was concerned as to why I needed tires. We went out and I showed him the gash, he advised it was just cosmetic from a curb or something. There was a slow leak anyway on that same tire, so they checked and repaired that. Extremely happy with service and honesty of this location. I will continue making this my main tire spot. read more

Needed new tires on my RV, the RV dealer gave me a quote but wanted to have Discount Tire quote it also. Jimmy was great, the quote was less than the RV dealer, plus Jimmy found out that there was a recall on the tires, so all I had to pay for was the Discount Tire warranty. No way that the dealer would have found the rebate, and the people at Discount Tire were great. Just see Jimmy he will take good care of you! read more

My tires have problems, but they fix them free of charge! They actually care about customers :)

ALWAYS courteous and professional here. Only place I will buy tires. Techs are clean cut and move quickly. I have absolutely no complaints. read more

This was my second visit and my last! The reason for my stop by, I was given a free oil change for my next visit for my patients I had after waiting about five hours for four tires. I came in and was helped by the manager of the store, he started off rude and got even more rude when he said he couldn't honor my free change bc my car needed the most expensive one ... and only could do the most expensive one. Which was bullshit bc he pulled up on his computer which FOUR oil changes my car could do. Then after he told me he couldn't do my changed today because I needed to make and appointment. I then asked when his next opening was and he said " I don't know at this time"... very unorganized and unprofessional. As a manager you don't have a calendar book and know when your next free time is. He was only in it for my money and milking me for how much he could get. No help at all. Very rude and definitely not a man of his word. read more

Employees are helpful and their service is quick. When I had a problem they were quick to resolve it. Good customer service, and that means a lot these days. read more

On Feb. 18, 2014 I was traveling down Algonquin Road when my car suddenly started shaking. My husband told me that the tires needed air so I pulled into Discount Tires (where I had purchased my tires). They filled them for me and I explained the shaking issue. They recommended that I have them rotated. I agreed and took a seat. Moments later I was told that I should probably get 2 new tires. I was originally quoted $287 for the tires and install. While waiting for my husband to reply, the salesman said "Well, I can probably give you a credit for the old tires, bringing the cost down to $209."We agreed. Again, I took a seat and waited. After about 45 min. The installer came out, handed me my keys and said, "Hopefully, it won't shake anymore for you." I thanked him and left and, sure enough, the car was still shaking. I went home and my husband took it for a ride back to Discount Tire. He asked if they noticed anything while the car was up in the air. He was told, "Oh yeah, we were so preoccupied with something else that we FORGOT to tell your wife that there was a broken tie rod." WHAT???? You couldn't have told me that my shaking issue was due to a broken tie rod??? Maybe I needed new tires but I think it was prettyu obvious that the shaking was due to the tie rod. We have bought several sets of tires throughout the years and have even recomended to friends and neighbors. I felt completely taken advantage of and betrayed. I won't be back again! read more