I've been a loyal customer of Discount Tire for over 15 years, and my family has trusted them for even longer, thanks to their consistently excellent service and commitment to customer satisfaction. Recently, I encountered a disappointing experience at the Bee Cave location that nearly led me to take my business elsewhere. However, I decided to give the team a chance to make things right, and I'm so glad I did. David, the store manager, and Alex, the assistant manager, stepped up in an extraordinary way. They not only addressed and resolved the issue with professionalism and care but went above and beyond to restore my confidence in this location. Their dedication to ensuring I left as a satisfied customer was evident in their thorough approach and genuine concern for my experience. The entire staff at this location demonstrated a commitment to quality service, making it clear that customer satisfaction is their top priority. This experience has only strengthened my trust in Discount Tire. The Bee Cave team, under David and Alex's leadership, exemplifies what exceptional service looks like. Thank you for turning a challenging situation into a positive one and for continuing to earn my loyalty. I wholeheartedly recommend this location to anyone in need of tire services done right! read more

I purchased a tire from this store on a Saturday afternoon only to wake up the very next morning to a completely flat tire. Discount Tire isn't open on Sunday, so I had to fix the tire myself in order to make the drive back to my hometown two hours away. I called the regional office and left a message regarding the problem. A representative called me back from the regional office on Monday and advised me to take my tire to local Discount Tire to be replaced. I was very upset to learn from my local Discount Tire that the reason my tire went flat was because of a crack in the rim. I do not fault the Bee Caves location for the crack in the rim but it was a pretty obvious crack that should have been brought to my attention by their employee. However, it was not brought to my attention, and I purchased a pretty expensive tire that I might not have purchased had I known I needed to replace both the tire and the rim. Long story short, I spent over $700 dollars on one tire and rim and made a total of 3 trips to Discount Tire. Any savings that I may have obtained from purchasing through Discount Tire was negated. More importantly, I do not feel confident that their employees properly inspect both tire and rim. I won't be going back to Discount Tire. read more

I purchased a tire from this store on a Saturday afternoon only to wake up the very next morning to a completely flat tire. Discount Tire isn't open on Sunday, so I had to fix the tire myself in order to make the drive back to my hometown two hours away. I called the regional office and left a message regarding the problem. A representative called me back from the regional office on Monday and advised me to take my tire to local Discount Tire to be replaced. I was very upset to learn from my local Discount Tire that the reason my tire went flat was because of a crack in the rim. I do not fault the Bee Caves location for the crack in the rim but it was a pretty obvious crack that should have been brought to my attention by their employee. However, it was not brought to my attention, and I purchased a pretty expensive tire that I might not have purchased had I known I needed to replace both the tire and the rim. Long story short, I spent over $700 dollars on one tire and rim and made a total of 3 trips to Discount Tire. Any savings that I may have obtained from purchasing through Discount Tire was negated. More importantly, I do not feel confident that their employees properly inspect both tire and rim. I won't be going back to Discount Tire. read more

My honey & I have used these guys for a while & have always been impressed with the professionalism, quality work & products they provide. Honey buys tires there & I of course get them repaired ;) Although the last time I went in I had a screw in one of my run-flat tires (thanks Bee Cave/360 construction!), they repaired quickly but as soon as I got home my pressure sensor went off again. I could audibly here air rushing out of the stem of my tire they just repaired & they had not screwed the cap on all the way. So honey had to tighten up the stem, okay so they missed one thing...until the sensor went off again the next morning. I called first thing the next day & the manager was very apologetic, promised he would get me in & out of there at whatever time I decided to show up that day. As promised he did indeed, he righted the wrong which is great. They found another object, this time a small nail in the same tire which had been there the entire time but they had missed. Not sure what the odds are of having a screw & a nail in the same tire are, but hopefully I haven't royally p*ssed someone off & they are taking payback ;) Anyhow, I like these guys a lot! Pretty honest hard working guys & I admire that! read more

Very disappointed today! Have bought several tires from them over the years. Was quoted a price over the phone on Sat. as the "walk-out price" only to have them deny it today (Tues.) when service was done. Ultimately, the price quoted was honored, but they must have been upset about it to leave a large area on the tire where the sticker was ripped off! This was the part of tire next to rim & very visible...took me forever to totally remove it. Expect honesty & better service when you're paying over $600 for 2 tires! They lost this household as customers. read more

Gil and Shawn were fantastic. I had never been to Discount before and didn't know about all the great free services they offer. I had been to the Mercedes dealer a month ago without them telling me about my tires, and it was only after getting a nail in one of them and having to drive on the run-flats that I saw just how bad they were. Thankfully, Discount had what I needed in stock at a very reasonable price. They were friendly, helpful, and had me out of there in an hour--even without an appointment. read more

Shawn at the 620 location in Bee Cave has repeatedly provided excellent service! Today, took care of rotation & balance on a truck I recently purchased (tires not from discount). In the last few years, I have purchased 6 sets of tires for different vehicles. Through every interaction, Discount has taken excellent care, & followed through to make sure everything was right. I will certainly continue to be a loyal customer of this location! read more

My husband's tires came in and they didn't communicate it then when we finally got an appointment, they lost his truck keys going to be found from a Nother customer who looked it up because of his gym membership card. He left a yeti cup that day and they had it and went back the next day and it was gone. Most recently a month ago we ordered tires and they have not called to let us know that they are in read more

Had to get a plug in my tire, they fixed it for free. I didn't even buy the tires from them. I will when the time comes. They are friendly, waiting office is clean, quick to complete the job, and polite. I have bought tires from another Discount tire in the past and have always been happy with the cost compared to other places. read more

Love this place. Discount Tire in Lakeway provides the greatest service. You can stop by and they will check the air pressure in your tires for free and fill them accordingly. Just a little effort, but something uncommon in today's fee fee fee world. thanks read more

Overall great customer service. Worked hard on getting me exactly what I was looking for and for a good price. Staff was very helpful. Reed especially and the crew manager in the garage were excellent. Will be coming back for any tire or wheel needs. read more

Big thank you to Nick and his team for always treating me special and taking care of the smallest needs. I stopped by on a busy afternoon and just needed my tire pressure checked. They got me in right away and were so pleasant. I'll be back!!! read more

Shawn at Discount Tire in Bee Caves turned a frustrating situation into an opportunity to keep a customer for life. Thank you to Shawn and Discount Tire for understanding the value of keeping customers coming back! read more

Consistently great. Total pros, super cool under pressure, phones a blazin', with a smile. I'll come back even if I move far away. Just had to shout out in this climate of slackers. read more

The best service, people and prices you'll find anywhere in austin. The ONLY place I'll trust my vintage and my new cars. Highly recommend. read more

Super helpful...A guy named Shawn sold me some tires and was kind and informative...Always nice to be treated well and NOT get ripped off!

Great place to get tires but they never have enough staff to deal with the volume. Plan on half a day to get taken care of.

The service is fast and friendly. I have a great experience every time I go there. Thank you guys!