I visited this store on 3/16/22 at about 5PM. I want to start by saying that Chris has exceptional communication and customer service skills. The standard he sets for himself, his team, and his store is simply admirable. It's something that is lost across several industries here lately. I appreciated the way I was handled from the time I entered the store, throughout my wait, and most importantly my service. I think it's fair to say that everyone is going through the motions in this day and age, so sometimes simple yet kind interactions can take a person a long way and even be the slight push that they need to keep going. With that being said, I want to extend a thank you and gratitude to Jake as well today, for acknowledging how far a few kind words can go. I hope that both, Jake and Chris, continue to help where they can and I will for sure continue to choose Burleson as my Discount Tire location for the foreseeable future. Thank you!! Also, kudos to Jason. We had a brief, but pleasurable interaction as well today. read more

I have been a Discount customer for about 30 years. The last 23 years at the Burleson location. I cannot say enough about the staff and level of service. I don't ever try to make an appointment, I just show up. Usually I just drop off the vehicle and then go next door to On the Border for lunch or dinner. They text me when it is ready. Too easy. read more

Free flat tire repairs! The employs are very polite and efficient! I haven't been in here for even an hour yet and my car is already in and nearly finished! read more

I bought my tires there I bought my mothers tires there, but the last time I went to get tires rotated they left the center cap off my front tire and I never went back. Proubly wont read more

I went in with a flat and needed a new tire which I was purchasing through my vehicles service warranty. I've done this 3 times in the last few months at this exact location, so when the employee started trying to explain to me about 3rd party warranty companies and what the process I told him I understood the process, as I had done this before, to which he responded "can I finish?" He then argued with me that he was trying to tell me how their store and manager handle this process and I tried to explain to him that we didn't need to waste time talking about it bc I had been through it with his store before. He was extremely unprofessional and I left and went to NTB. read more

This place is so slow! I've waited an hour just to check a slow leak on a tire. Every time I come here its a long wait. Wth read more

Discount Tire - Looking around, yep, it's not just me. - Tires Near Me - Burleson, Texas

What's the point of scheduling an appointment if you still have to wait in line for the walk ins?? I understand they are busy and what not but, some serious coordination needs to be addressed. read more

Discount Tire has become my family's tire dealer for life. We started going to DT when they opened a store in Coralville, IA. We were so impressed with the service and prices that when we moved to Texas and needed several sets of tires and some tire repairs we didn't even think twice on where to go. The location in Burleson is usually busy (which is a good sign) so make an appointment if you can. The longest I've waited is an hr and that was without an appointment. The staff are very friendly and knowledgeable. We are moving back to Iowa soon and will continue using DT for all our tire needs! read more

One of the better Discount Tire stores I've been in. My experience has always been helpful and courteous. It does get busy during the day, so call ahead and they will give you a time to come in. read more

Discount Tire - Lots O Tires - Tires Near Me - Burleson, Texas

Got a nail in my tire on a trip from San Antonio to Dallas. It was hot, the line inside the store was long and they were obviously busy with other orders already. I was concerned I'd have to wait a while. But these professionals got my tire plugged and ready to go very quick so I could get back on the road to my destination. The staff and technicians were very polite and helpful. Definitely recommend this location! read more

Great price but am annoyed that the sensor was still on after they replaced my tire. Even more so because after I'd come in on Friday and again on Saturday, no one bothered to suggest repairing the puncture. They let me drive off after only adding air to the tire, thus causing irreparable damage to my new tire. Needless to say I had to return on Monday and, surprise, had to buy a new tire as it "couldn't be repaired" because I'd driven on it!!! I drive for a for - hire service, I can't afford down time nor is it any fun to sit in the 90 degree heat while they try try to figure out why the sensor didn't reset itself. Maybe it's time for the management to have a shop meeting to review what customer service really means. read more

My husband turned me on to Discount Tires in Burleson. They are always busy so I'm glad that a mechanic their told me about using the website to make an appointment. It is easy to use and they give you priority over walk ins. They have always given us great service and great deals. The workers are great. Marcus gets 5 stars for friendliness and helpfulness. You can also find a Discount Tire almost everywhere if you have problems while traveling . Tammy L. Crowley, Tx. read more

Called right after they closed, I explained to Bobby that our daughter had spun out and damaged her rim and tire and she needed to get back to Austin. They waited on us, we were able to purchase new tire and rim and get her back on the road. THANK for the great customer service. read more

Jon was so helpful! He was very patient and helped me find the exactly what I was looking for! He said it would take 45mins and it took less! Definitely recommend going to this discount tire read more

The staff is so friendly and helpful here. John Crabtree remembered me from when I called and helped me when I ordered incorrectly online. He fixed my order and installed it while I waited. read more

I just had my first experience buying a wheel for my car. Johnny helped me out today so much! Super friendly and made sure I knew what I needed and even talked to my mom on the phone to give her a better understanding of what I needed so she could direct me in the right direction. read more

Everyone here is so professional and quick! They work like a well oiled machine and I am always so impressed when I come in. I will always use them! They're the absolute best read more

My go to place to buy tires. Customer service is always top notch and they can have anything you need usually next day if it's not in stock, I have never left here with a bad taste in my mouth! Customer service is key and they go above and beyond read more

I went in for some new tires and Ruel (I hope I spelt his name correctly) helped me out so much. He was so kind to me and super understanding with everything I needed done. Will definitely be coming here with my car needs. read more

I used to rave about the customer service at the Discount Tire location in Burleson . They treated my wife like an idiot when she said that they had fixed the leak in her tire . She told them that they missed the leak . We went to another location and they found a screw in the sidewall and the tire had to be replaced . This time they didn't even deserve the one star . read more

I've had to visit this establishment quite a few times in the past year. It appears my magnetic personality attracts nails and screws almost as well as it attracts interesting people. And they've been good to work with when it came to fixing, replacing, and patching all those lovely problems. Today, however -- not so much. I call this morning and explain my predicament. My car won't pass inspection (which is - gasp - WAYYY past due) because I have a bald tire. [side note: The inspector dude did tell me that I *actually* need two tires, but the other one was pass-able.]So I have 15 days to get a new one. Anyway. I digress. I tell Mr. Tire-Man on the phone that I need ONE tire and make an appointment for 5pm. He tells me that he will check on used tires, but has new ones starting at $60. SOLD. See ya at 5. Fast forward through what was just another manic Monday, leave work later than anticipated and call to tell them I am on my way but will be a bit late because I have to pick up my son from school. "No problem! We'll be ready for you." I show up shortly after 5, and a very Mr. Squirrelly Tire-Man (pretty sure not the one I talked to on the phone) starts giving me grief about being late. Mr, I'm tired. Let's do this. So we check out my car. Yep. You need a new tire. It's bad. But whoooooaaaaa! This one... I stop him before he can continue and I explain that I am here for ONE tire. I cannot do two tires today. "Well maybe not today. Yesterday would be good. Or tonight". Fifteen minutes of him trying to up-sell me. Convince me. Haggle with me. No. I can do ONE TIRE. Then he proceeds to tell me that those $60 tires I was told of on the phone are terrible. They'll fit, but not well. And they are loud and "you wouldn't like me if we put them on..." All the while my adorable almost 5-year old is running circles around the place. And this dude is still trying to talk me into TWO tires. Long story not so long - $97 later, I FINALLY leave Discount at 6:45 pm with one new tire, a headache, a starving son and a daughter who is going to be late to basketball practice. The good service in the past doesn't fix the horrible experience I had today. read more

When to the store and provided the tire guy with a specific size. I had looked online and I knew they where 59$. I decided to have them mounted elsewhere due to the wait and the outrages cost of having it done there. The guy put them in the truck and I asked him "are you sure these are correct"? He says yes they will swell when you take off the plastic. I take them and have them mounted and get them home and surprise they where the wrong ones. I go back up there to take them back and they say they can't because they where mounted. This is unacceptable and not professional. I will take my tire business elsewhere going forward. read more

Fast service. Came at 5:30 for a nail in my tire , was done and out by 6pm. Great prices and they will match prices.

I needed to get one of my tires checked out and these guys did a great job of getting me in and out and on my way!! They are my go to for any tire issues! read more

I could not be more pleased with my visit this afternoon. I had a spare on and explained that we would be going on a road trip in a couple of weeks. I mentioned that I'd be willing to buy a replacement tire for my flat, but that I'd like to get my tires as safe as possible as well as affordable as possible. 30 minutes later they called my name and I was sure I was going to get my cost before they began work. Imagine my surprise at seeing my car open and running, ready to go and being presented with an invoice that said $0.00! They got me all fixed up and even returned my spare to the under mount of my car. Fast, polite and thorough service is what I've always gotten from Discount Tire...but this time it was above and beyond. You've earned one very loyal customer. read more

I showed up at the Burleson Discount Tire yesterday right at closing time. I had found a screw in my tire and was afraid to drive home. I fully expected to leave my car there and have my husband pick me up and come back in the morning, The very kind assistant manager insisted that this was not necessary and they stayed late to replace the damaged tire and rotate my tires, too. Many thanks for the excellent customer service! read more

Just had to buy a new tire after hitting something on the road. Nathen helped me and as always discount tire blew me away with the best price and service. Would never think of going anywhere else. read more

Great service. I've only purchased tires from him yet I'm always happy to see J.J. I'm not sure who the owner is but the employees at the Burleson location all carry themselves as Owner's. read more

Been a customer at Discount Tire for a long time and their shops usually move pretty quick. 2 hours and still waiting to fix my tire. People have come and gone since I've been here. This place sucks. read more

Yesterday evening my husband and I had an appointment at Discount Tire here in Burleson at 5:30. (Husband works until 5) He had spoken with two different people at Discount that number one they had the four tires we wanted and that he found a better deal elsewhere and wanted to see if they would match it. He was assured that they had four tires and was told just bring in a print out of the lower price and we will match it. We get there and a young guy helps us. He looks at the deal pep boys has for the same tires. Discount price $234 Pep Boys $99. Right away he looks like he wasn't going to give us the deal. He went in a closed office and comes out and says I just called them and it is $617 out the door cost for those tires. So that is the best we can do. First, we later called Pep Boys and asked out the door cost and it was $500 something so they lied about that then we asked if we could speak to the manager who had advised him on what to tell us already. Ken the manager walks over angry and says that's the best we can do. We explain they say they will beat any price and here we are with a better price and they are not willing to even match it. Also, they added an additional $50 from Pep Boys that we wouldn't even need and refused to take that out of the price match. Ken said I'll take $11 more off each tire and that is the best I can do. He wouldn't listen to us, wouldn't make eye contact and was walking away before we could even make a decision.Mind you what they were charging us per tire was still $15 more than Pep Boys and this $50 charge we didn't need. So we are still not price matching or beating as their policy states. Our family had purchased every set of tires from Discount since moving to Texas we figure 5 sets (4 tires every time) from Discount and never had an issue. We left very upset and so my husband decided he would call corporate at 8am when they open today and give them a final chance to rectify the situation due to our history with them we didn't want to allow Ken to ruin it. (They close at 5 or we would have called last night) Ethan called my husband back from Discount in Burleson even though they said the Vice President would be calling him. He says that those tires are no longer available from Pep Boys so they can't price match anymore. He said they only had 4 and that is why they were so cheap. (Hindsight I bet they bought them) This morning when my husband called they were available. We have print outs of the sales price, screen shots everything and they won't even listen to us. My husband called back and spoke with someone from Corporate and they said the same thing and wouldn't even listen to my husband. He explained corporate was closed by the time we left and this morning those tires were available and he wouldn't listen at all. We are very upset and disappointed with Discount and how they are treating us but also wanted to be sure others knew in case they like me think they are getting new tires In this weather to keep their family safe and found an affordable set only for this to happen. Any advice what to do? Now they won't even give us the price they quoted yesterday. read more

Good selection of tires on hand. Worked with me to get the correct choice at a decent price. Just be prepared to wait. Fortunately the coffee pot was full. read more

Tire repairs are kind of slow a lot of standing around doing nothing when they could have been working on a tire I brought them off the car.

Fantastic service ! Communication, promptness, and competence. Tip: They do price matching here

We were traveling South on 35 for our vacation weekend and had a blowout on the travel trailer. We stopped in at DT and they were wonderful- had us back on the road in no time! Great service, quick and easy. Thank you! read more

I wouldn't go anywhere else to have my tires done! They are always so busy but for good reason. They have the best customer service no matter who attends to you and are always trying to help you save some $$$. My whole family brings our cars here and have never been disappointed! Excellent service. read more

Excellent service. I had a slow leak and they discovered it was a cracked wheel. They could use the spare wheel, but could not use the spare tire itself--because, although it had never been used, it was over 10 years old and no longer safe. They mounted my good tire on my spare wheel. I left and found a matching BMW wheel for my spare and when I returned they offered to sell me a used tire (I am driving a SUV with many miles on it and I did not way to spend more than necessary). So I left the wheel to have the tire mounted. When I stopped back to pick up the mounted tire, I was informed that the used tire they had offered me was not usable so they had sold me a new tire at the same price as the used one and they already had it mounted and waiting for me! These people took care of me! All of the work I have had done here in the last year has been done professionally and quickly. Great customer service! read more