Chase (assistant manager) and his staff were very helpful and kind. They were knowledgeable and did not try and push other products on me. Even though they were extremely busy, they made sure I didn't have to wait long. I would definitely come back again and again (if needed) :) read more

I was very pleased upon leaving this store after getting four new tires. They are courteous and efficient. I also didn't feel like I was being sold something I didn't need. read more

Customer service here is outstanding! So friendly and efficient, definitely recommend this location.

New tires, repairing tires or just checking the pressure this location is amazing! Super clean, friendly, attentive and extremely detailed. As a woman dealing with car issues I feel totally comfortable with this staff! Keep up the great work! read more

Great service at this location. They do a lot of things for free and because they were concerned for my safety gave me a loner tire until payday! Who else would have done that??? No one ! They earned a loyal customer!!! read more

My Saturday at the tire store with a trashed tire. Will start them out with 5 stars I will see what they end with.

I have been going to discount for about 15 years. The road hazzard is the best in the business, BUT... Why do they continue to break studs on my cars? I own several cars. One of my cars has had at least 6 studs broken by them. Reason...young kids using impact wrenches, in a big hurry, and over tightening or cross threading the lug nuts. They will tell you it just happens, but it happens too much! They do get them fixed for free, but they can not fix them, they send you to a nearby garage. If they had to fix them in house, they would take a little more care in their work. Instead they break them and pass the inconvience off to their customers. Be warned... read more

I don't really like having to rate this Discount Tire with two stars. I wanted to give them one star, but that beautiful creature I call "Wife" out voted me. Not sure how or when she gained that ability, but she yields it honorably. Dilly Dilly. Anyway, two stars are due to what I feel was a lie told to me as an incentive to buy my new tires and wheels at this store. In August 2018, it was shown to me that I had gone beyond the point of what is considered safe conditions for a set of tires. My bad. The search was on, and we agreed that while we're doing this let's go up a size, 17 to 18. So many choices but they seemed to all lead to Discount Tire. Here is when I met Kyle. Not exactly sure of his position at this DT Gilbert store, but I'm thinking some type of Supervisor, maybe. Kyle, nice guy, fast talker, Cardinal fan (I'm a Rams fan, but I don't fault him, not for that anyway). Told Kyle what I'd been looking at online, what can he do to get my biz, or at least, provide some pro knowledge. Kyle did his job and sucked me right in. He matched the best I could find online, and then added that tiny bit that made me say, "Hmmm, ok, lets order the wheels and tires." BAM!! What?? That tiny bit he added, a manufacturer's rebate on a set of tires with a purchase by time limit. Not much, as he explained $40, or $50 if purchased with a DT credit card. Don't need the card so $40 was fine. So far so good, right. Tires and wheels came in , took car to Kyle, came back later, and saw we did a great job in choice because the wheels and tires looked really good on our car. From what I could see, the install quality looked good as well. Went in to pay, was given the receipt, a tire registration card to mail in and the rebate sheet to be filled out and mailed in. We were happy so far. About a month later I finally got around to taking care of the rebate. I had over a month before final submission date. Not only did I fill out the form and mail it, I also submitted my rebate online. Figured the $40 would buy dinner on a date night. About a month after submission I receive an email from the rebate promo team to please contact them. Sure, no prob. "Sir, we're having a problem verifying you purchase, can you please resubmit a copy of your receipt and make sure it shows the Discount Tire credit card number clearly." I tell them I didn't use a DT credit card. I'm submitted for the $40 rebate. "Sir, the rebates offered are all conditional on a DT credit card being used for purchase. The rebate dollar amount is contingent amount purchased." Umm buddy, that's not what Kyle told me. He wouldn't get this wrong. We had a bro connection. (Not exactly what I said. I left out a lot of the foul words I used) I was pissed. And some poor stranger took the initial hit. Not that $40 was an issue. I have no place in my life for liars and thieves. At this point that's how I felt, still do a bit, about Kyle. How could he not have known all qualifying factors of the rebate. I felt a bit like a Mr. Dumass myself for not reading the small print. So, I call Kyle. Dude, this is what you said, and this is reality. What's up?? Now I don't remember the words we exchanged because his attitude was screaming at me. What it said to me was, "Oh wow, too bad, guess I was mistaken, nothing I can do about it, you're as responsible for this as much as I am. Sucks being you." AAAHHHHH!!!! WTF???, I screamed in my head. I had my 3 yr. old granddaughter sitting on my lap when I called Kyle. I had to hang up quickly, put Disney on the living room TV and told her I had to pee. I ran into my bathroom, then screamed many words she should not hear. Thankfully I did not punch the wall, but the thought was there. When I went back to the living room the baby gave me a look like, "WTF!! What was all the screaming for? Go get a beer or something. Chill Gramps." It took me a while to decide if I should Yelp this issue. All I expect is, if you deal with Kyle at the Discount Tire in Gilbert on Cooper Road, be cautious. Read everything and ask lots of questions. Learn from my mistake but trust no one. Especially if it involves a good sum of money to be exchanged. Everyone nowadays seems to have an agenda. Unfortunately, that agenda has nothing to do with the best customer service available. I wonder if Pep Boys would have handled this issue better. And I don't like Pep Boys. Ok folks, I'm out. read more

The manager here is a pimp and he's always hooking my whole family's cars up. I don't care what any of you guys says he honors his word, and if he messes up he will give u tires/ rims at cost. He did this for me, and helped me a ton. I always get my wheels and tires here to keep my trucks looking badass. It's easy, and the wait is normally short. I always walk to chik fil a and eat and by the time I'm done so are they. They always take care of nails, screws, tire holes. Free rotation for life of tire. Free air check Will beat any price!! They're pimps read more

We are consistent customers of Discount Tire (for years!!) but the service at this particular location is the best of them all! Victor & Matt are the best in the business. Best price we can find & superb customer service!! This is the only location that resets your tire sensor every single time! If you have a vehicle with different tire pressures for the front & rear, you know the struggle is real! These guys have now put tires (at the best cost!!) on not only all our daily drivers but all our rec vehicles too! From the quads to the toy hauler, they've got us covered! Thanks for always going above & beyond guys!! read more

Called in and got Josh this morning, my GF had a flat tire just down the road and let him know she was coming in so should we be well taken care of, he did just that! Fixed the flat tire(nail) for FREE!! He did not try to up sell her on anything, simply GREAT and EFFICIENT customer service! I will continue to recommend these guys to any and everyone! Thanks Josh read more

Service was great. They were not to busy when I went for one flat tire. They got me done real fast. 15 mins. The only reason I did not give five stars is because I quoted a tire on the phone and when I went in they charged me more. And they also had done the same thing to another person while I was there at counter. read more

Super happy with the service! Came in 30 minutes before close and they pumped up my tires and plugged multiple leaks. They were incredibly friendly and answered all my questions. They have my business for life read more

Great customer service! I made an appointment and they got me in and out in 30 minutes. They were honest and did not try to sell me the most expensive tires. read more

One of the managers there named Matt always goes above and beyond. Any time something doesn't go perfect they always make it right as soon as possible. I'll continue to take all my vehicles here. read more

I went in looking for a new set of tires for my Nissan altima. Everyone there was very helpful during the process. They checked in with me to let me know how everything was going and made sure I was satisfied with it all. I will make sure all my friends and family go to this location whenever they're looking for tires. Couldn't beat the price anywhere. And they will match anything. read more

Where do I begin? Well to start everyone there was courteous, kind and professional. I came in with a screw in my tire and they fixed it... for FREE. I would come back here as a paying customer. The job they did was great and they finished in no time at all. They are also kid friendly. My youngest spilled water and they insisted on cleaning it for me. Oh yeah and they gave me a bottle of spring water. LOVE LOVE LOVE read more

I am not happy with this location, I am happy with my issue being resolved by corp. They really need to look into a different manager to run this location.! read more

Went in today for a leaky tire and was out in 20 minutes. My tire was fixed and no charge! Everyone was nice and professional. I highly recommend them! read more

Love this place! After helping replace tires for my elderly father (stopped driving now that he hit so many curbs!) they suggested a warranty. He stopped driving shortly after the purchase and we let them know that, they could not give us a refund but said they would "work with us in the future". Everyone says that, but they never do. Steven Wilkins does. I needed new tires for my car, and he remembered our situation with my father and after sharing his own personal stories, he hooked me up with tires (and rims) and was able to work out a discounted price. It is a clean, friendly atmosphere, free air checks and they stand by their word. Thank you. read more

The last visit, the manager seemed to be a bit of a knob. It looks like others have noticed based on other reviews. I hope it is temporary thing. Discount Tires is a good company read more

Great quick service. Very honest....the service guy recommended three tires I asked about just doing all four but he said the other one is in good shape with good tread (it was about a year old with little driving on it). I'd recommended these guys to anyone. Good price and fast. read more

The staff was helpful and knowledgable and despite it being busy and me showing up shortly after 5, they had me out by 6.

I agree with others about these guys. They are friendly, fast, honest, and being straight with me. They do price match and recommend new tires based on my need and also told me about their personal experience of using different tires if they had used one set themselves. Maybe not every sale rep told me. I was there couple times and met two sale reps there and they told me their personal experience with some of the tires they used in their family vehicles. I found it a nice touch and I can relate more with these guys. Have been a long time Discount Tire customers over 10 years and most of the time I am very happy with their service. read more

I have used their services for many years. All my vehicles ride on discount tires. Today's I came for a rotation and it took 2 hours to get it done. They are not the only game in town, I hope they know. read more

I'm a fan of Discount Tire but especially the store at Cooper & Warner. The staff treats customer right. They know their tires, are helpful with recommendations, but never pushy for a sale. Not being a "car person", anything related to vehicle maintenance can be intimidating but the staff here is so helpful and honest. It is hard to find a trustworthy store these days but the staff here is great. read more

Fantasic business! I was visting in Chandler and had a leak problem on a tire recently purchased and installed in Minnesota (not a Discount tire store). I brought my problem to the Discount Tire store at Cooper and Warner. Not only did they take the car in and fix the problem in less than a half hour, they did it at no charge! If I need tires when I am in the Valley, you can bet I will get them here. read more

Amazing.....in and out in an hour and a half. I needed five new tires for my truck as they were all dry rotted. Originally I took my truck to Big O Tires on Germann, but they apparently didn't want my $1000 + business (see my review about them). I figured I would give Discount Tires a try and I am so glad I did. Great customer service and work. They were all cheerful and professional. Talked about what I needed and what was best for my truck with how I was going to use it (pulling a 13,000 pound 5th wheel trailer).....their recommendation matched my research. Got my truck in and out in a very reasonable time. I don't feel they rushed or anything....they just do really good work. I will be back next time and when my wife needs tires....I'll have her go here also. read more

I would highly recommend coming here for your tire needs. Initially I purchased 2 new front tires, and they told me one of my back tires had a slow leak but told me they would fix it. I discovered they hadn't repaired the leak when the tire blew out the next day and was completely destroyed. The customer service manager corrected the situation by replacing the blown tire for free and waiving the labor costs. Clean facility and professional staff read more

The guys at this store are always courteous and accommodating. I really appreciate how they've taken care of our family, even doing some services like flat repairs and tire rotations for free. Great job guys!! read more

Well road hazard warranty doesn't do any good to have. I had nails in 2 tires and they are not covering. Not sure what a road hazard is then. Should have at least covered one of the tires I know that the other one really needed replaced. I think I am done with Discount Tire. Especially when I have paid to have the road hazard warranty on all tires. So much for the if you're not satisfied bring it back!!! One unhappy not returning customer. read more

I called Discount Tire on 1/14/2015 & told them I had a flat tire, which I did not buy from them, that I attempted to repair with Slim fix a flat, and it needed repaired. I asked how much and they said free. I was skeptical. The next day I drove there and arrived at 5:30, 30 minutes before closing. They said they would fix the tire, asked for my keys (I got nervous) & said they would take the spare off & place the repaired tire on, all at no charge. They took a look at my mileage, filled out some info on the computer. I was told it would be about 45 minutes. By then it had to be 5:40, maybe close to 5:45? I was flabbergasted that at 6 pm the car rolled up outside the door repaired, in less time, with a smile and a hand shake, all for free! In an age where customer service seems to be dead in american service businesses, this Discount Tire went above and beyond my expectations. Needless to say I've shared this story with friends and family, and as soon as it's time to buy new tires (likely in a few months), I'm marching into that store and giving them my business. Thank you to all the staff at Discount Tire that worked on my car. AAA+++ ! read more