I would suggest giving more realistic wait times rather than "5minutes" which ends up being over 30 or "15 minutes which ends up being closer to an hour. One person said "15 minutes" and 20 minutes later someone else said "15 minutes" Annoying! read more

First, Brian, tried telling me that didn't have the cheaper tire. Until I made him turn his screen toward me. Then all of a sudden he says. My bad there it is. I had already confirmed with two prior stores they had this tire. He tied me he could not fix the nail hole in my back tire. Do to it previously being worked on and plugged. He refused to show me the prior plug location. Said it can't be seen. Lol. Wanted to sell me a new tire for a simple repair. He never touched the back tire. Yet charged me the 25.00 fix fee. On top of that my rim was bent, where he replaced the front tire. He also used the the smaller width tire. These are not cheap rims or tires. He tried to hustle me from the gate. Brian. From katy freeway location. Next to Rudy's BBQ. Big guy, blk rim glasses. Watch out for this guy. He will hustle you all the way. I will never return to that location. He cost me hundreds of dollars, while lying from the gate. Be aware. ​​​ read more

Every time I come in they are so slow!! Front says 1hr and 15 minutes. And I end up leaving after 3 hours.

I have already given a review on my local chain of this business. I will just let you know that this particular location is a lot slower than my normal guys, but they still provide excellent customer service, and will work deals out with you on tires. One thing that sets them apart from my normal guys are that they have free ice cream, along with free water, for people to partake in while waiting to be serviced. read more

I purchased four new tires in November. I called prior to visit and Jose was awesome. He assisted with options and order. The following week I arrived early and was looked after by Erin. As usual, it was busy, but wait time was reasonable. Oddly enough a day later I had to return. A sharp wire appeared from the sidewall. Once again Erin took care of me and had me on the road in no time! Thank you, DT Team! Always a pleasure working with you. read more

I am giving them two Stars as they seem like they were very clean and well-kept. The bigger issue is after sitting for 15 minutes in the tire air check line and I called the store. I was told where to be seated and parked, which is where I was and he said that they are just a little behind if we could wait a few more minutes. After eight more minutes and seeing other people talk to and getting to go off and nothing being addressed it's definitely not a location I would return to. read more

Great group of guys. A year ago I took my 2003 Ford F150 in for its 6k tire rotation. They said I needed 2 new tires. I did, but rather than try to sell me 4 they said the other 2 could go another 6k. Thanks for excellent customer service Discount Tires!!! Just bought a new 2013 and went straight to Discount to buy the certificates for it. I love Discount Tires. read more

Great customer service but as with all Discount Tires, there can be a wait. Luckily this store is located near shopping restaurants and hotels. I bought new tires. DT representatives are like car salesman. More interested in selling you what they want rather than what you need. I came in ready though and got the tires I needed for a reasonable price. It took them about two hours to complete the job. Good experience and i will continue to patronize them. read more

Being a woman, I feel I have been targeted, blatantly lied to and treated extremely unfairly by a National Corporation whose motto is, "Be fair, be truthful, work hard, be there on time, and help people." Situations like what I experienced is why people go to the BBB and other social media platforms to let friends know that this should not be tolerated, especially by women. I went to Discount Tire on Market Place Dr to get a nail plugged on April 15, 2021. I was there less than 15 minutes. The guy who checked me in said he was able to plug it himself....in the parking lot!!! He did not give me a receipt but I trusted Discount Tire. Just a plug, right? They maintain a history of my visits. Last week (7 months later) I had a flat, same tire and went back to Market Place Dr. to get it fixed. The Store Manager, Yasin Ishaq said my plug is leaking and 'refused' to fix it because the plug is not the type of plug Discount Tire uses to fix tires. Nothing was entered in the computer to show I was there in April. He said I needed a new tire! I went to Firestone and they fixed my tire for $30. Firestone also confirmed that the plug is the only repair work on my tires and the other three tires are clean. Vehicle has 13K miles. I found on my phone a photo I took of me sitting at Discount Tire dated April 15, 2021 along with a text to my husband stating, "I'm at Discount Tire with a flat". I also have a video of a guy who used to work at Discount Tire and he said it is common practice for Discount Tire to use a plug kit from Walmart. It is kept in the Store Manager's desk!! Proof enough for me...SHAME ON YOU Yasin and Discount Tire! Don't be fooled people. WATCH, WATCH, WATCH what they are doing to your car! Get a Receipt!!! Trust should not be a part of your vocabulary when dealing with Discount Tire. I will be sending my photos and video to Customer Service !!! Sincerely, Ex-Loyal FEMALE Customer read more

I have been going to this discount tire for years now. The staff is always friendly and eager to help whenever I have a had any problems. They can patch a tire in literally no time, and they always take care of all of their employees. They have a really great staff working for them, and I can definitely see myself purchasing new tires when it is time period can't say great enough stuff about this location. read more

I always get good service here but they are sooooo busy. It seems no matter when you come there is a line. They are working hard and fast but just need a bigger crew. Even being as busy as they are the ENTIRE staff was friendly and helpful. I called ahead and made an appointment but still had to wait in the line to drop off my keys. Not sure if the appointment helped or not. read more

The associate named Hunter was very helpful and understanding while working with what I could afford to pay for what was needed. A pleasure doing business with him and Discount Tire. Greatly appreciated the understanding of personal preference. Went above and beyond for all services rendered. Thank you. read more

The place is amazing, super fast and very friendly staff. Works done soo fast and on time to change all new tires. Well done. read more

Booked an appointment. Showed up on time. Two hours later new tire mounted. However, materials that were included with my vehicle .... a Range Rover .... were missing upon checking when I returned home. The spare tire removal strap .... which is integral to getting a full size tire out of the wheel well if you are on the road due to the weight of the tire .... missing. The steel piece that secured the full size spare tire in the well was also missing. As was the block to keep the tire in the well. These items were in the vehicle when I bought the car because I inspected it. And the back underneath of the vehicle was never opened since that time. I will not be returning. read more

I have been to this location twice in a week to get my tires check and nobody help me they just look and continue to work. I'm a very understanding person if they are to busy to do it they should let people know instead of wasting there time and watching them sit there read more

I come to this place often because it's close to work, since I moved to the area I needed to get a tire checked for a nail and slow leak . I'm impressed by this location! Although the line was long, the guys got thru it, they were courteous, helpful and fast. I was out in alittle under an hour at 2 in the afternoon on a Saturday!!!!! My time is valuable, I appreciate that they didn't waste it!!! Thanks!! read more

I love this place. Been coming here for 12 years now with numerous vehicles and they just amaze me. If we all had employees that moved this fast and worked this hard and treated clients like this, I swear we'd be in a good world. Just brought wife's car in with a puncture and they fixed it for free. That's right, free. I thought I had to buy insurance for tire first or replace it first before getting that service, but no. Because I'm a regular client this is how a regular gets treated. "Sir, put your card away, we got you!" Yes you do! read more

Discount Tire - Hardest fastest workers I've seen! - Tires Near Me - Katy, Texas

Wonderful customer service and they did everything within a two hour time frame! Will definitely be back due to the outstanding service they provided! read more

Rick and Miguel were helpful, but the 40,000 warranty is really not right as this little car is never going to get more than 10,000 miles on a set of tires on the rear. The staggered factor is not written in their warranty. Big Whoop I got a $55 credit today for them not telling me that staggered tires wore out 50% faster, news flash. I did not purchase the $16 certificate for each tire, found it to be a straight commission add on. In the event I ruin a tire I'll just get another one. The dealer wanted to sell me 2 Michelin for $530+ but I could drive another two hours and get either Continental or Michelin with no differences, so I settled on Continental. If 10,000 miles is all I'm getting out of these tires, so be it. Bigger fish to fry than get bent out of shape over tires. Asked them to be sure to put the lug nuts on, they forgot last time. Got the tires on record time, right before 7 p. They DON'T align tires they send you to Loretta Automotive for a $49 alignment except they don't tell you that the $49 alignment will be $169.00 if your ride is not a Honda, etc., yikes read more

These guys deserve more than 5 starts! I went in today around 4:10pm (keep in mind they close at 5pm on Saturdays), due to having a nail stuck in my right rear tire and they got me out of there by 4:50pm! They were pretty busy, but there were no 'buts' or 'ifs' when it came to helping ALL their customers. So glad I decided to come to this location! read more

I went here because my front tires felt bad after leaving another tire shop. Although the wait was over an hour they rotated my tires and balanced them and had me riding smooth with no questions asked and with great customer service. There was no hoax to buy tires. They worked with what I had and did a great job. read more

i came in 2 o'clock today for service of car tires rotation and balancing. as soon as i come in Mr. Quentin Moore has checked me in and took my car keys. i have sat there waiting for my car to go in till 2:40. after 2:40 i see Mr. TJ coming out and asking customers if they need help with anything while i explain that the appointment i set up with you for 2:30 i'm here from 2 but no one even moved the car yet and it's 2:45. according to him Mr Quentin has checked me in but no reason my car keys was just laying g down in operational area. i'm assuming this was because he saw i am an Indian and Mr. Quentin wanted me to suffer and waste my time. again When i explained TJ this he went in got my car keys and told me i am not sure why the keys were sitting there they should have printed the receipt and it's not even more than 10minutes worked that needed to be done. while he was trying to help i was on my lunch trying to get this done and go about on my lunch now since because of your employees incompetency i was not able to take lunch nor get the service done for my car tires. again i have been a loyal customer for discount tire for years i have more then 3 cars registered with all new tires and in warranties plus i am discount tire credit customer for years. and this is how your employees treat different races. it's 21st century cmon and upon that wasn't enough i have been served the invoice for a service i never received. how bad does it look on you guys because of you i will have to go back to work and write this email. someone needs to call me or i am going to find every single email for corporate for discount tire and company and DMs and RMs and send all this with the invoice that i have been provided. asim waqas read more

Came to get a tire repaired and found out the 2 front needed replacing. The salesman Phillip was very nice and helpful. Wish more people were as nice as he was. I have always used Discount Tires and have always been treated right. Thank you Virginia Burns read more

Came in this morning about 10:20am or so. I had a slow leak in one of my tires and so I decided to come here to see if they can find the nail and patch it up. I was greeted very kindly and professionally when I got in line. The gentleman that helped me came up to me instead of me going to the counter asking how he can help. I explained my issue and he had asked to see my car. We returned and he told me what his plan was for my car and any backup plans we need for it. Told me it would take about 1.5 hours. Which,I was kind of disappointed in since I didn't want to wait that long there, but I went ahead and waited anyways. About 30 mins in, my car was up in the bay (he told me I was 6 cars behind. I was shocked at how my car was already in). Another gentleman came in and told me my car will be ready in about 15 mins. Sure enough, 15 mins later I was done! My service was complimentary because it was just patching up a tire, but I felt guilty at how great the service was and how I didn't have to pay a dime! Will definitely come back here. They told me 1.5 hour wait and I came out at 45 mins. Happy customer here! Customer service was wonderful! read more

Went in, got 4 brand new tires, super expensive. But they got me in and out real quick, and it was expensive because they were 150 dollar tires. Came back a few days later due to the tire pressure indicator light being on, which it was prior to the installation of the tires, they found out one of them had stopped working and installed it without charging any labor. The second time, I was worried about the wait time because I counted 5 people, but this store has the staff to handle lots of people and they got my car in the garage immediately. Nice to be served by a solid professional business. read more

NTB saved the day again. They rotated the tires and we got the bottom of the alignment issue. Discount also said that my tires had .41 tread while Discount said .36. That pressure sales BS they pull just came to an end with me. I hope others wise up and leave them. I continued going to Discount based on service. I new they weren't any sort of Discount. But their service disappeared and so has a 24 year customer. I purchased my New Michelin LTX M tires elsewhere for 761.00. That included installation, lifetime rotate and balance, and road hazard. Discount (ha ha) wanted over a thousand. read more

Bought a new set of tires and was in-and-out of the parking lot in less than 45 minutes. Matthew E was really helpfully in guiding me to tires that fit what I was looking for. Really efficient service, will definitely be back in the future. read more

Let me start by saying I have been to this location several times only to be thoroughly disappointed every single time. The Manager is one of the RUDEST, MOST ARROGANT, AND INCOMPETENT store managers. He needs some coaching on what customer service really is. I would suggest the manager be humbled with a demotion and be required to SHADOW someone with the skills it takes to be a manager. The manager talks to much and listens very little. Went into this location to buy new tires for my brand new vehicle. My brand new vehicle had never had a tire touched by anyone until 3 days ago. A test fit ,of the tire I selected, was necessary on my vehicle, in order to see if I would be able to turn my wheel without the tire rubbing. My rims were perfectly black with NO scratches scuffs or chips. I stated to all of the employees that would be completeing my service I have had issues with Discount Tire poor work ethic in the past. The previous services were sloppy work, lacked attention to detail, and the employees show no appreciation for other peoples property... My tires have less than 4500 miles on them. I have NOT even had the first tire rotation.  Test fit done, paid $1400 for a new set of TIRES. Go home look at my rims in the sun....because they are gloss black.... and you cannot see anything inside the bay at Discount Tire its too dark on an already overcast day. EVERY SINGLE RIM IS SCRATCHED. I was told every excuse there is to say by an Assistant the assistant that the manager handed me off to.... 1. Its a scuff mark.....see for yourself....refer to the pictures 2. Your gonna get scratches here and there. 3. There is NO WAY that Discount Tire is going to be able to NOT scratch my rim because its gloss black. He even said-They can refund me my lifetime rotate and balance fee. and I can take it somewhere else....wow If you want your rims scratched up? by all means take your car to the incompetent employees at Katy Mills Discount Tire, where the store manager (s) can ignore you when you speak, treat you like a piece of garbage, and refuse to accept responsibility. Update.... An employee from the corporate office called me to inform me " they were advised there was an issue" with some "blemishes" on my wheels. He then requested that 1.I take my vehicle over to a place of my choice and have it detailed. 2. Take pictures of my detailed vehicle and the receipt of payment. 3. Send him an email with all that so he could pay me back. Unfortunately this is not an option for SCRATCHES. read more

Set up an appointment the day before for 2 new tires. The line was long to be tended to but they worked fast and efficiently to help all of us. I had a total for the tires and certificates from the website but when I got to the store the price was $15 more so I showed them the total on my phone and they fixed the issue for me no questions asked. Was quoted 45 minutes and it took less than that so I am very pleased. read more

updating my review. went yesterday and made an appt online for 2 new tires. was told they only had 1 in stock and called a closer location for the same tires and said they did not have it and he (chris) called the stock supplier and said the tire is on national back order. i looked online today and called the n fry location and they said they had it and confirmed and will hold the tires for me. i dont appreciate being lied to and Chris did not help. it seemed all he wanted was the sale and tried to sell me tires i did not want. read more

Always great service. Just remember to make an appt online to lessen your wait.

Not happy at all. Had an appointment for 5:00pm for rotation and a nail in one tire. At 5:45 car still had not been taken in and several walk-ins were serviced before me. Why have appointments if you're not going to honor them? Do not waste your time making an appointment. read more

BEWARE...This discount tire charges for tire rotations, $10/tire. Took 30 min to wait in line to have them tell me this. I've always taken my cars to discount for free tire rotation and they are alway my go to place for new tires or tire repair but I will never ever come back to this location! What a ripoff!! read more

Outstanding service! I felt like I was watching a NASCAR pit crew at work. In and out for a fair price. Clearly a well run business by watching the employee/ customer interaction. Completely satisfied and will tell friends & family. read more

I'd arrived from out of state to attend a funeral for a relative. As I was driving my elderly parents' car, I didn't know the condition of the tires when we drove from League City to Katy. On arrival to the funeral, after hydroplaning in the rain, I told my brother about the tire condition and was concerned about where to get tires on a rainy Saturday afternoon. I couldn't safely drive back, so we had to replace at least 2 tires. We went to a nearby Discount Tire in Katy. Very courteous service writers and staff, and being that it was Saturday, the 2 hr. wait for 2 tires to be replaced didn't bother me too much. However, what did upset me was on the way out of the parking lot, just prior to pulling out onto the feeder road, I got a tap on my window. One of the service staff was holding onto our 2 hubcap caps; motioned for me to roll down the window and handed them to me saying, "You forgot these." What the...? We needed to get back home before dark and it was raining, so I took them and thanking the man, placed them in the console and continued to drive away. On Monday, at my father's request, I took the car to his local Discount Tire in League City, to replace the other 2 tires on the vehicle. Made the appointment, and as they drove the vehicle into the bay I asked if they could put the 2 caps that were in the console back on the other wheels that I bought on Saturday. Shortly after my request, the service man came back to me and said that both of the caps were broken and couldn't be placed on the wheels. Oh, great... I'm leaving town in a few days and stuck with having to fix what someone else screwed up! After some back and forth between the Katy store and League City, they arranged to replace the caps. Unfortunately, the first shipment (Tues.) were the wrong ones, the second (Wed.) only received one, and by Friday morning they still hadn't received the second one. I called and spoke with the manager (Morgan) and demanded they either get the parts today or pay me $50 for new ones so I could buy them myself. Morgan got on it and called me as soon as UPS dropped the 2nd one off. I showed up and asked him to put them on, which he gladly proceeded to do. As he walked to the car, he dropped one, which rolled under the vehicle but quickly retrieved! I'm sure he panicked a bit, as the parts are only made of plastic, but fortunately didn't break. He inspected the one and showed it to me, then placed them both on the wheels. Good man, Morgan from League City Discount Tire! I gave the Katy store a 1 star rating because of the fact that the employee who handed me the broken caps, never said they were broken when he handed them to me as I rolled down my window. The caps were fine when we showed up there. I feel the way the Katy store handled this was very underhanded because they didn't take the opportunity to take care of the ones they broke that particular day. They wasted so much of my time and were very unprofessional and deceptive. read more

While I love Discount Tires, I hate this location. (I usually go to either the Kirkwood and I-10 location or the Mason Road location.) Other locations, I walk into the door, walk right up to the cashier, they rotate the tires, and I'm out in 20 minutes. This location is extremely slow and inefficient. There is always a line and always a long wait. Yesterday upon arriving, I had to wait in line for 15 minutes just to talk to the cashier. There was also a huge wait to get the car into the garage and I had to leave the car for two hours just for a rotation. The employees were very friendly, but that does not excuse the wait time. If time is important to you, stay clear of this location and go to Kirkwood or Mason. read more

Great service Ryan was very professional and knowledgeable. I will definitely come again and recommend all my family and friends

My grandfather and I came to Discount Tire in Katy, TX and dealt with Sam. He was very friendly and gave us a bunch of options for four new tires. When I talked to him on the phone I planned to come in and get it checked out then come another day. I came in and he had me in and out in about 30 minutes, I was surprised. Thanks Sam for making everything fast and easy, youre the best. read more

Easily the best tire store in the city! The staff is fast, friendly, and always a great price. They are even willing to stay open a little bit late to get the job done that day. From my house, I drive past two other Discount Tires just to go to this location! Thank you Discount Tire Team! read more

First time doing business with this location but not first time with Discount Tire. Been dealing with what I thought was a bad tire for about a week. Came to Discount and bought a new tire only to have it go flat again. Ended being a bent wheel and not the tire at all. After being frustrated myself, they refunded me my tire purchase since it was indeed the wheel and also since I was buying all new wheels and tires. I worked with David and Alexis. Stand up guys who will treat you right. Very patient and lighting fast. Would recommend the both of them when you come in to get work done. Although anyone there is top notch. Great job!! read more