Sat in line for 20 minutes and nobody acknowledged me or even greeted me. I will buy my rims and tires somewhere else. Terrible customer service read more

Amazing. You would think the price you pay reflects customer service, but it's different at discount tire. Lowest prices with amazing customer service. I've been going to the lilburn location for many years now. Regardless of who I work with, I'm always super satisfied. They honor their road hazard warranty with no issues! They even replaced a tire for me because they was a minor bump on the tire. I didn't even notice it! I like to have performance tires, and they always done a great job of getting me the tires I want if they didn't have it in stock. Highly recommend! read more

Every time I walk in here the people are super friendly and make you feel like they care about your issues and want to resolve them in the best and most affordable way possible. I bought my tires here simply because I love doing business with people that want it and work for it. I highly recommend them and hats off to these guys and the company. read more

Discount Tire - Clean and friendly - Tires Near Me - Lilburn, Georgia

I've been a customer of discount tire for several years. Have always used the Holcomb Bridge location. When I came here for a slow leak on my new car I wasn't sure what to expect. Well they fix the tire at no cost and they were fast and nice. I'll be back when it's time for a balance and new tires! read more

Fair. Reasonable. Friendly. Those are the first adjectives I think of when Discount Tire comes to mind. I will never go anywhere else as long as I live in the metro Atlanta area. read more

I came in at 12:45 with a flat tire and was told it would take an hour and 15 minutes to be completed. Then the attendant came to me at 1:15 to try to upsell me to buy 4 new tires instead of just the one replacement tire covered by the warranty. At that point he said it would be an hour and 15 minutes although I had already been there for 30 minutes. After waiting over an hour after that point my young son and I went for a walk and returned at 2:45 --2 hours after I had fir arrived. My car has still not been touched. They now say there is one car ahead of me and don't know how much longer I will have to wait. I would have gone to another shop if I'd known i would spend half the day waiting for them to even look at my car. Update: at 3:25 they finally pulled my car into the shop and at 3:45 they had replaced the one tire. 3 hours to replace one tire, when I was told it would be an hour and fifteen minutes. If wait times are going to be longer than originally stated their staff should be updating customers to see if they can wait the additional time. read more

Manager Chris I and his staff were thoughtful and helpful with my situation. In recent weeks I had been getting low tire pressure message on my BMW. Chris checked pressure on my tires and felt they were ok but I still felt uncomfortable. So he then had the mechanics inspect all tires and made sure everything checked out. Caring, helpful, great service! read more

Just went back here again to get tires rotated and a nail pulled out of my tire. I'm always really impressed with their customer service, always top notch! read more

The employees here really are not in there for the money. They genuinely care about your cars. One day this week, I needed my new tires put on, but the problem was the fact that my tire lock key was too distorted that they could try an alternative way but it would likely cause damage to my car. But, the employee I was consulting with (wish I remembered his name) basically told me that was not an option and told me once I have new tire lock key from BMW, the NEXT morning, he will personally put the tires on himself right when they open up. It's not all about the money with these guys over here. read more

Love this place, people are so nice and helpful. I always feel confident when I come here because I know they will not take advantage, because I'm a women. Prices and quality of tires are great, and the best this they will recommend you what tires are good for your car. read more

Great service! Great staff! Great prices! Very courteous and professional! Love my new Pirelli's

I am completely amazed at the level of service I received at this location. Terry, the manager, remembered me from doing business over 2 years ago! Long story short, I had a nail in my tire and he was able to fix it immediately & in a timely manner. He even offered to drop me and my daughter off at a nearby restaurant while we waited so that my daughter could do her homework. He used my name constantly during conversation and was beyond courteous and helpful. Service was impeccable! It's not every day you come across people who genuinely want to help and care about their customers! Thanks Discount Tire! read more

What can I Say. Got my tires from here. I also had my tires rotated and balance. Everyone is friendly. Love the staff and want to give them a thumbs up for all the hard work they do. Had me out before the expected time. Do make an appointment before coming in will save time. This place also offers free water and coffee while you wait. Definitely reccomend read more

Don't be put off by the name. The people at Discount Tires are very professional. They were so nice and helpful. We will definitely be back for all our tire needs. read more

This place is great!! A little long line on Saturday but once you are in, you are in like Flynn!! Fast service super polite and helpful!! Felix even changed out my lawn mower tires!! They do it all!! Oh yeah baby!!! read more

Visited this location today for two new tires. They explained all the charges and gave me a timeframe for work completion. Customer service was excellent and work was completed on time. The store was cleaned and organized. read more

These guys are always so polite and helpful. My mother and I really appreciate the free two minute tire air/safety check. We were looking for someone to help us look after our car when my father passed away and these guys were the only ones that weren't condescending to us for being a couple of clueless women needing some help when it comes to cars . You've given us peace of mind during a really difficult time for us and I'm grateful. read more

On my way to work in the morning I began to loose tire pressure in my rear drivers side tire. Keep in mind I have a brand new 2014 Nissan Altima we purchased from Stone Mountain Nissan. I just happened to be close enough to the dealership, I stopped on in to see if they could plug it. They were nice and told me after only waiting around 20 - 30 minutes they were unable to plug it, but it probably could be patched from the inside and they don't do that so they told me to go next door to NTB in front of the Home depot there. They give me back my car and I hop in and go next door for them to inspect the tire and patch it and be on my way. Walk in there and I am the only customer. After watching the employees stand around and talk for a while and nothing be done to look at my 1 tire, I becoming very frustrated. They see me standing there looking through the window into the garage where my car is sitting waiting for someone to check out my tire and nothing is being done. Long story short, after waiting nearly 2 hours they said my tire had to be replaced and could not patch it. Then pulled my car up to the front of the store without putting the spare on. Then as I am getting back into my car the idiot at the front desk said "now remember, you have a spare tire so you can use that until you get a new tire." Really? Do I have dumb blond written across my forehead? So, I remember Discount tire is not far from there where I had gotten my tires for my Jeep and was really pleased with their service. I drove over there watching my tire pressure displayed on my screen to make sure I could make it. Made it there and told the manager, who happened to be the one who checked me in, that my tired needed to be patched and if it couldn't be that's fine go ahead and put a new tire on and I'll buy though you guys. To my surprise, the tire was able to be patched! And it only took them about 30 minutes! And they were busy when I got there! I went ahead and bought a warranty for all 4 of my tires through them and was on my way. And the manager was super nice! Thanks Discount tire! You saved me money and showed me who really cared! read more

Called discount tire lilburn because of a nail in my tire and Lee promised to repair the holes for free no strings attached. I took my lunch break and headed over there. He was happy to see me and remembered our phone conversation. We walked out to my car and he looked it over. Then it began...he started hinting that I should get new tires. My tires still have 80 percent tread life and are Michelin tires. I got them from American Tire in Tucker a year ago. I politely declined and hinted back that I just wanted a repair. Then his hints become recommendations. I mentioned that I appreciated the concern but my tires are brand name and have a lot of tread left in them and I would really just want at patch job. Then the recommendations because stronger, he started talking about how unsafe a repaired puncture can be and claims that safety was his concern and not making tire sales. I mentioned that my tires are perfectly fine and I worked at a mechanics shop during my college years and knew that a patch would be perfectly safe and the tires are fine for quite some time. Then Lee just flat out refused to do the patch job (even after I offer to pay for it). Standing on his soapbox about safety and the roads are for everyone, he refused to do the repair and would only work on my tires if I purchased new ones from them. Keep in mind, this is the same person who promised to do the repair for free over the phone. Anywho, to make a long story longer, I politely left and headed down the road to A1 and the owner (Sean) repaired it for $20 and did an overall brake and tire inspection on the other three tires at no extra cost. Would not be heading back to Discount Tires Lilburn again and definitely don't recommend anyone else to them. read more

This Discount Tire does not meet the expectations of other Discount Tires. I called on Wednesday and made an appt to have a tire replaced because it had a bubble in it and I also requested to have tires balanced and rotated, as I have a warranty and lifetime balance and rotation. Then Thursday I received a call asking if I needed to make an appt to have my tire installed, telling a store I already have an appt is not something I should have to do. I reminded them it was scheduled for Friday. When I arrived early (8:51) for my appt on Friday I had to wait to be assisted but there were available people in the shop to help, not one single person after me had to wait to be assured. At 9:23 they finally pulled my car in to have the tire replaced and supposedly rotate and balance the tires. They pulled my car back out and did not complete the rotation or balance. I had to remind them. They then had to pull the car back in and complete what they were initially requested to do during the appt. save yourself a headache and go to the store in Alpharetta! I have been a customer of Discount Tire for over a decade. The store in Lilburn is not nearly as friendly, mindful of details or has high attention to customer service as other Discount Tires. read more