Thanks for all your help . Good quality tires and fair price. Waiting area clean and polite workers

Ordered tires service tech recommended a set of tires better ride cheaper. Completed service faster the planed. They even checked the air on the spare..one major reason s on me get out tires from discount tire if you have a problem with a tire they have stores in every major town across the usa. read more

Discount Tire - Grandpa with new grandson - Tires Near Me - New Lenox, Illinois

Been coming here a few times. Very friendly people and efficient to help get folks in and out. Always busy and highly recommend to book an appointment online. Seen them help walkins with advice and assistance the best they can without a sales pitch. They don't have fancy screens to give you visual updates like some competitors. But give you a handy text message with a web link. They use handy Zebra mobile devices to check you in by the vehicle. Some low end tires might be cheaper other places, but I will choose them for their better services :-) Autozone and Pepboys are right next door for your other car needs. And if you get hungry while you wait, several food options in walking distance nearby! read more

The service was great this weekend. We needed a flat tire repair it was done quickly and the even swapped out the spare tire for us.

Had new tires installed at the New Lenox Discount Tire yesterday, my first time there and I can't say how impressed I was with the whole operation!! I had a 10:00am appointment, they took my car in at 9:38am and brought it out completed at 10:17am!!! 39 minutes to change out and balance 4 tires!! Very busy place but they are very attentive to every person who comes in. I will absolutely come here again!!! read more

The New Lenox discount tire provides quality service. I have always gotten my tires done here. They fill them up with air for free multiple times a year and fix my flats for free every time. They are always able to get me in the same day and complete my car quickly. The people are always SO friendly! read more

Called and spoke to Jason regarding new tires for my 2018 Equinox. He was helpful, knowledgeable and friendly. Recommended Michelin tires two different styles both on sale. Explained the difference between the two styles. I chose one that was not in stock in the store. He said he could get them in the store the next day. This was a Thursday afternoon, on Friday afternoon I was notified that the tires were now available in the store. On Monday November 25 I arrived at the store at 3:00 PM. I was informed that they were very busy and 10 cars were ahead of me. They estimated a couple of hours for my installation. I said I would wait. The large glass window in the waiting room allows you to observe the tire technicians. That crew all young men really hustle, it was a great site to see young men working hard and making a difference. At 4:15 my car was finished. Perfect job, great tires and a fair price. Excellent service! Excellent business! Highly recommend! read more

Do not go to this place. I brought my car in because it had a slow leak and the guy who looked at it said it was bald and they couldn't fix it. For one, the tire wasn't bald and he could of at least looked at it for a valve problem. I bought the tire there so it was under their warranty agreement where they fix leaks at now charge. All he saw was the tire was over 6 years old and probably needed to be replaced in the next few months. They lost a long standing customer and also everyone in my family. read more

Very happy with their customer service and knowledge! A special thanks to Michael for taking a few extra minutes and looking into a rebate for my factory tires. Saved me a bunch of money and earned my trust! I will return for my next set of tires. Thanks! read more

They had the best price for the tires I wanted. Had to set up an appointment for a few days later because the tires I wanted were not in stock. When I called back two days later they put me in line to get my tires done over the phone. When i got there it took about an hour. Everyone was polite and professional from start to finish. It went as smooth as possible. read more

we called 2 hours before close to being in a car with a leaking tire. they took us in an hour before close. replaced 4 tires with an hour. explained everything to us. then we realized after they closed for the day that our other car had a flat. they then patched that tire after hours and didn't charge us. fabulous service from Patrick. hope his boss sees this. read more

I had a nail in a tire. I went back to Discount Tire because I was so happy last time when they installed new tires on my other car. There are other tire stores that opened at 7:30am this morning near me, and I drove past them to get to Discount Tire which opened at 8:00am. I was loyal after my first visit because they didn't waste my time and kept me informed. They wasted no time getting me in today, and I was told they'll have me done by 9:15am. No waiting, fast to get me in, keeping me informed about my car... that's where good customer service begins, and it creates loyalty. My car was done by 8:45am. Yay, earlier than promised! While I was waiting for my tire repair an employee walked around and handed each customer a free tire gauge with their logo on it. Cool! As I was leaving DT the tire tech, Jim, who fixed the tire asked about my spare. I said I hadn't checked it. He pulled my car up fast, and checked the spare. If he had not asked I would not have thought about it. The spare had no air! Now it does, because Jim asked me about it. Guys, this is EXACTLY the type of guy I look for, who doesn't know me but wants to make sure I'm safe. I am president of a chain of fast lube shops with locations in four states. When I see good service I have to make sure the people involved know my experience. Thank you! read more

Discount Tire - Tires Near Me - New Lenox, Illinois

See all

I've been taking all my cars to the New Lenox for everything tire related for many years and in that time, other than a longer than expected wait a time or two due to being exceptionally busy, I can't say a bad thing about this place. The Employees/Managers tend to come and go but I have found them ALL to be courteous & polite every time I've called or walked through the front door needing tires/service. In addition, the fact they fix punctured tires there for free (even if the tires were not purchased there) is definitely something that is unheard of. They also are great about matching competitors pricing as well for tires; I frequently check Tire Rack for reviews and pricing - Discount is almost always in the same price range and has got tires for me they didn't have in stock for no additional cost. All in all, I'll continue to use them for my vehicles tires unless something were to change. I highly recommend Discount Tires! read more

I got a nail in my tire today; NTB told me it was irreparable, and due to my car's All Wheel Drive, replacing just the one tire would do more harm to the drive train. So, according to them, a nail in my tire means I need 4 new premium tires, plus an extended warranty to repair them if I get another nail in a tire (even though they will probably just tell me again that it can't be patched), all totaling just under $1000. Flash forward to Discount Tire, who tell me that not only is my tire completely repairable, but they will plug and patch it, reinstall it, and balance everything for free. That's insane and awesome and 10/10 would recommend. I wish I could pay them but they wouldn't let me. So now I'm going to buy my next set of tires from them. read more

Got a low pressure warning on the way across the country to a wedding, they located the leak (tire valve stem from rim corrosion) and replaced it for me, all while being very nice and helpful through the whole process and conversation. They warned me that the late would be long because they were short-staffed, but they were able to squeeze me in so I could be on my way. Super thankful for their help and kindness. read more

Just received some of the WORST service. Not certain what these people think. I went in here after stopping at 2 other discount tires. One in Joliet and one in Romeoville. Neither of those locations had the tires I wanted in stock. So l, when I get to this New Lenox location I went in and got the usual demonstration about how bad my tires were (which I already knew) and blah blah. So I decide to go ahead and get the tires done. I was getting four tires out on at the cost of $718. Great! I really needed them. So the guys says cash, check or card. I went ahead and paid with my debit card. He said it would be about an hour. I say "fine." I go for a walk to the TJ Maxx (which was a waste of time but the only other store was Wal-Mart which I despise) and head back to the shop. My car still isn't done yet. I watch as they pull around a couple of other people's car all nice new tires and smiles and what not. Shiny black CLEAN tires. So as I'm sitting there waiting, I hear the same guy and other reps helping people. However, these people are told their totals and then asked "would you like to pay for that now or when we are finished" ummmm.... do we see a problem here? Ok, I ignore all of that and continue to wait. Long story short they tell me my car is ready give me the receipt and leave my car unlocked with the key inside. Mind you everyone else was handed their key and thanked as they stepped out. Lol just ridiculous. So now, I look at the tires on the driver's side, as I get in. The tires look old and dirty like I just got them at a chop shop and slapped them on. I even ignore that. I just want to go home as I live in Joliet. Before I get on I-80, I stop at speed way to get gas. As I'm filling up, I notice on the passenger's side my rims are covered in gobs of lube and dirt and smudged with debris. Are you kidding me!? Now only did they give me crap service they also left my tires and rims a freaking mess!! I was so teed off because I just had a car wash done THAT morning before I got the tires. Unbelievable! So, I call the shop back once I'm on I-80 to tell them how unhappy I am. The first guy answers tells me he's the manager and I explain how irritated I am. His reply? "What do you want me to do about it"? Ummm seriously??? I just tell him I will contact corporate and I am going to put these pics up about their service. He says " ok". So I hang up and call corporate. While on hold another "manager " I believe "Chris" is calling me back to tell me that he is the manager and he will pay the $20 for my car wash. Ok. That's still not ok. Where is the apology for treating me like an alien from another country?? I couldn't help but notice that the other customers in the shop were Caucasian annnnnnd I can only assume I'm being treated differently because I'm not 100% white. Idk. It just felt that way to me or they may have a problem with gay people. Or maybe I'm being too sensitive but all of those things That happened couldn't have happened to just one person by coincidence. This happened on Monday it is now Wednesday and I'm still waiting for corporate to call back. Absolutely insulting !!! Look at the pics. This is what you get for spending your hard earned money read more

See all

I kept getting a low pressure warning on one of my tires on my RDX and brought it in on a Saturday morning without an appointment. The estimate of when my car would be checked and work completed was pretty much on the mark time wise. The two gentlemen that helped me were professional and courteous and I was floored when I was told that they fixed the tire for free (I ended up having a screw in the tire). I will definitely be back when it's time to buy new tires. read more

Quick and friendly service. The employees here all seem knowledgeable about cars and tires and genuinely care about their customers. Scott was the one who helped me, he made coming to a car repair shop headache free. read more

This place checks your tire pressure and repairs flats for FREE...unheard of this day and age! There seems to be a big change in service people! There has been a smiling face to great me with my vehicles!! ALWAYS read more

Discount Tire - Tires Near Me - New Lenox, Illinois

I have to give a shout out to the great guys at this location. Good information on the tires I was looking for, reasonable price and quick service! A special thanks to Michael for taking the time to look into a factory rebate on my OEM tires. I will not hesitate to come here for my next set of tires. read more

The only knock I would ever have on these guys is that they are always packed. This is obviously a good thing because of all the good they do. This is the only place I get my tires. Not only because they have a great selection and same price as everywhere else, but for the follow-up and the honesty. I took my Yukon in last night at 4:50. No appointment. I had two low tires and had been having the recurring issue for weeks. They could not find a leak in the tire itself. They were however able to find that the rim itself had some sort of corrosion/interference with the bead of the tire locking in place 100% properly. They stripped the tires off the rims, showed me what they found, and continued to clean them all up for me at NO CHARGE. I was out by 6:00. All with no appointment. I could not be happier with the crew at New Lenox and every location I have ever been to. read more

My elderly mother took a chunk out of her sidewall and needed to replace the tire. Jake from this discount tire quoted her a price of $135.00 out the door. And when I talked to him he said that he said he could not give me a better price because she wasn't buying all 4. After speaking with another salesman from a different Discount Tire, I learned that the tire was supposed to be prorated because of the damage. When I asked Jake why he wasn't prorating the tire and that I receive the information from a different location, the price then changed to $85.00. I will continue to buy my tires and my mom's tires at Discount Tire, however I'll never go back to the New Lenox location. read more

They rotated my tires on my Dodge truck and stripped out my lug nuts. Went to remove my tire to look at my breaks could not get my tires off. Went to the store and they told me this happens sometimes.Wrong Answer. So if they rotate your tires check them before you leave. read more

The only place to buy tires in New Lenox. Staff is super friendly and helpful. Prices are always the best around. I've bought three sets of tires from this location and wouldn't go anywhere else. read more

I made an appointment to fix my tire without an issue. Ivan gave all the information I needed regarding my tires. The Orland park store rather sell you tires than service them. They fixed my tire and replaced parts on my tpms that needed replacement without the hard sell. I will come back this summer to replace my tires. read more

(update below) I've been here a few times now. There are things I like and things I don't like. Like: They are very polite, speedy, and have good prices (when you aren't deceived). Things I don't like: They auto-include a $37 TPMS rebuild kit which is 99% of the time absolutely unnecessary. What makes it worse, is they deceive you - they don't ask about it now, but they used to. Now it's just part of your bill unless you inquire about it. And when you do inquire about it, they tell you about how it's basically essential for your car. No, not quite. Unfortunately for me, I'm out the $37 because I did not want to make my wife uncomfortable by pressing the issue. Had I been there, I'm familiar enough with cars and tires to know that it is not necessary - just another way for them to nickel and dime you. Which is a shame, because they have such great price on tires (but now I know why their tire prices are so low!!!). I get a business needs to make money, but I question their ethics on this auto-charge that they basically say is required. I actually just read Eric A's review from Manhattan, and his is almost the same as mine (my wife wasn't able to see if they actually checked the TPMS or not. But don't ask me my opinion on if I think they did...). If you go there, make sure you inquire about this $37 charge. If your tire has a slow leak, you may need the rebuild the kit. But for almost all the rest of the time, it's a way they can get more money out of you. I used to like this place - they were fast, polite, and treated customers well. They recently started doing this auto-charge (that I've noticed), so I think it's time for me to find another tire shop. Deceitful practice such as this drives me up a wall. 1/9/17: Revising from 2 to 4 stars. Have been back several times (very convenient) since my initial review above. I haven't been asked to have the TPMS sensors rebuilt, nor have I been automatically charged for it. But, I didn't buy tires these times, I was just going in for some sort of service. It seems that they did change their business practice on this, which is nice. I'm not 100% since I didn't buy tires though. I do really enjoy how polite, professional, and helpful they are. read more

Not a banner day for Discount tire. I highly regret not going to Costco. The website showed tiers in stock that were not in stock. Do, I was offered a discount off tires in stock. OK, not bad. I mention that I really like nitrogen in my tires. OK. Turns out, you don't dont that, not told that. Offered $50 off so I can pay for nitrogen. OK, more work for me, but OK. Paid more for discount tires than I could've gotten at CostCo. So given warranty and free instal. Still losing about $50, but OK, I'll be done soon. I get my car, pull out and my brakes feel like they're chain driven, all the sensors on my car go off at once. I grab the manager, my brakes aren't working properly, he checks it out and brings the car back in. I wait longer, he takes all the tires off, puts them back on and I drive off, same thing. Seasors go nuts. This is Saturday at 2pm ( I dropped the car off before 10am), so all the repair shops are closed as are car rentals. I wait for 2 hours and eventually get a ride home, I'm told I'll get a call from corporate within 90 minutes, no one calls. I call, finally 20 minutes later they call. I'm getting a rental Sunday. Get a ride to get a rental. Manager calls me the following Monday, my car has a sensor that broke internally, but it was just coincidence it broke while they were putting on tires (I do not believe this, at all). But they're paying for my repair and rental. Ok. But, I can't get my car until Tuesday...... I dropped off my car Saturday AM. I get my car back, ask them what happened, I learn it's the rear break sensor. Not a random internal part. FYI, my brakes have less than 400 miles on them. I cannot stress enough how much of my time (days) was wasted by my bad decision not to go to CostCo. I overpaid by about $50, still don't have nitrogen tires, had to drive a rental, get a rental, get rides home, back, home, and to enterprise. 4 days were inconvenienced by Disount Tire messing up my brakes. Unbelievable. read more

So far I have purchased 3 sets of tires from Discount Tire. The service is always professional, friendly, and courteous. They will generally go the extra mile to make sure you are happy. I can't even say how many times I have recommended this place to friends and family. That said, I would normally rate Discount Tire 5 stars, HOWEVER, today I was let down with what I hope is an isolated incident. I ordered a set of 4 tires a couple days ago. I pre-paid for the tires, tire certificates, and TPMS rebuild kits. Thinking back on this, I don't know why I paid for the TPMS rebuild kits ahead of time before knowing if my sensors were bad or not. I did hear the employees doing the same to other customers in the store as well. This is the problem. I watched the tech remove the old tire, clean the rim, and install the new tire. He never touched the sensors. When it was time to go, I was told my vehicle was ready and have a good day. I questioned the person helping me about the sensors. He knew nothing about the work not having been performed. He did apologize and gave a refund for the rebuild kits. Eventually the tech that worked on my tires overheard the conversation and said "the retaining nuts were all seized". It IS their policy that they won't remove a seized retaining nut because the sensor would break and I normally would be satisfied with that excuse but I watched him the whole time and he never even tried to remove the nut. I really have to wonder how many other people were charged almost $40 for TPMS rebuild kits and never had anything done with them. I wrote to corporate asking them to come up with a way to prevent this from happening again or to someone else. I think the real key here is to NOT pay for TPMS rebuild kits until it is determined that you need them and that they CAN do the work. read more

Stopped in today for a price on tires. I live in new lenox and was hoping to shop local. Was extremely surprised at how not a "discount" they are. Quoted price was almost $1100 and does not include an alignment. How do you get tires, or sell tires and not an alignment? Problem is I already had a quote from the car dealer, yes the dealer, which I expected to be quite high, for the exact same tires. Price was almost exactly $350 less from the dealer, including an alignment and the same warranty. So much for the discount. Sorry but I won't be returning. 2 stars was for a very nice and helpful staff. They obviously have no say in the pricing structure. read more

Such great service, came in with a flat to be repaired and I was in and out with no charge. Since it was such great service we brought our other vehicle in at the same time and had all four tires done, that vehicle was done just as quick. Always have come here to have our tires taken care of. These guys know their stuff and are always so knowledgeable and helpful. Thank you again for such fast and friendly service. read more

Needed a set of 20" tires for our family vehicle. ( Yep - all 4 ) I tried the Discount Tire On-Line store first and selected some Cooper Tires that best fit our needs/budget. I tried the online process and made an appointment at the New Lenox store. The tires were ready and waiting. A clerk called and asked if I could get in early. Got in and out in just under an hour. No prepayment required. Paid when work was complete and I was completely satisfied. Very courteous and professional staff. read more

Fantastic service and great pricing Very Happy read more

I'm always scared of places that touch my car bc I'm afraid they'll steal stuff, I have so much shit in there! And I'm not cleaning it out til spring bc it's freezing.. but so far I don't think they've taken anything and everyone who works here has been very helpful and efficient and nice, Jason always takes care of every1 who walks in right away which is nice. The only thing that kind of bothered me is they left my back door and window open to my vehicle the whole time they were changing the tire and stuff which was unnecessary and some customers were out there with their vehicles next to mine, if I was in Joliet I probably would've asked them to close it. I have a lot of stuff in my car and things could've blown out or been taken or just seen and I like my privacy and I like my privacy protected. Other than that this place has been awesome. read more

Great service and customer service! Make sure to make an appointment beforehand, which you can do online. Fixed my tire in less than 45 minutes! Ryan was very helpful and efficient. Really great customer service and tire service! read more

This place is a freaking joke .. I waited and waited to get a nail out my tire .. 3 hr wait ya you know why cause they are taking people after I already been here for more then a hour .. Never again will I go to discount tires and spend my money ... only a month with these tires and I have to wait this long peace ... read more

NTB told us we had a gash in the side wall and needed a new tire. Discount Tire discovered it was actually a small nail and patched it, simple solution. New tire customers for life! read more

These guys are great. Have a flat? They fix it for free--yeah, free --whether you bought the tire there or not. Been buying my tires from them for years and every single person I've dealt with has been courteous and professional. They know how to treat customers well and keep them coming back. read more

I bought my last set of tires from a different location and I thought I had received amazing service. After going to the New Lenox location, I realized just how wrong I was. These guys know exactly what customer service should be. I walked in without an appointment, but I knew I needed a front set of tires because of my careless lack of tire rotations. The guy that took care of me agreed I needed to replace the front tires, but that the backs still had some life left in them. That was refreshing to hear. It's not often that I've encountered someone who didn't try to upsell me right out of the gate. So, we discussed some options and got some new tires on my car. Start to finish was a little over an hour. Plus, the guy changing my tires noticed a nail in one of the ones I was keeping from my old set and repaired it free of charge. There were 2 minor negatives about my visit, but I refuse to hold it against them. First, they will want to charge you for some extra stuff like free replacements in case of catastrophic damage and the TPMS kit mentioned in other reviews. These charges were removed when I said I didn't want them without much arguement. Second, the guy suggested a very nice set of quality tires, but I asked his opinion on a set I had researched. After comparing the prices, he retracted his suggestion as the tires were very comparable quality, equally priced, and had the same milage rating. He said with those options it was simply personal preference. I don't expect people to know every tire in stock and that's why this didn't bother me. But, had I not done my homework I would have gone with his suggestion. In the end, this is an amazing place to go. Just like any major purchase, you should do some homework before walking in. If you do, you'll be rewarded with amazing customer service and an epic shop for all you tire needs. read more

I have been a customer of discount tire for many years. I happen to find a nail in my tire and called the new Lennox store. Michael the store manager was awesome! He was able to fit me in and had me in and out in no time! Great experience, clean shop, quality work and great staff! read more

I will say that out of the 20 years I have been buying my tires from Discount, this is one of the only times I was compelled to write a negative review. It was bad enough to bring a normally 5 star service down to one. Had my tires rotated and balanced. When I got home I noticed the center caps were all scratched where the lug nuts are. I knew right away they did not remove the center cap to get access to the lugs. Other than not putting a center cap back in years ago (and they replaced that one), haven't had issue prior to this visit. The following week I was driving by the store and decided I would mention the issue to the manager merely for training purposes so he could remind his team to remove center caps before trying to take off lugs. I told him I wasn't mad (yet) and wasn't looking for repair. He met me at my car, I explained what happened and he then proceeded to walk away without a word. I stopped him and asked why he wasn't even offering an apology (I was expecting a quick visit to inform him and expected him to say "sorry about this...I will inform my team to remember to remove center caps"). But NO, he tells me "the reason the hubs are scratched is because they are painted and the wrench removed the paint". I guess if they weren't painted the .01mm would have been enough space to get the lug wrench on. WTF? Are you kidding me? I can't believe the manager (Ryan) didn't get the picture that not removing the hub cap is what caused the damage. Now I understand why his team didn't know what they were doing. I will continue to shop at Discount but not this location. I hope the corporate office can improve their leadership training. read more