We brought our vehicle in for a control arm repair and alignment and agreed on a total price…read more During the process, there was a serious lack of communication and professionalism. At one point, our vehicle was taken off-site without our knowledge or permission and was in the owner's possession for approximately four hours. (Since 3:22pm) During that time, it was driven to another town and made multiple stops, including his second business (a spa), his home, and other locations. We were never informed that our vehicle would be leaving the shop at all. We understand short test drives are normal, but extended off-site use like this without communication is not appropriate. Using a customer's vehicle in this way also raises liability concerns and is not something we were comfortable with. We only became aware of this because we were receiving alerts from the vehicle's tracking. After attempting to call and getting no answer, we became concerned and drove out to locate the car ourselves.(7pm) When we arrived, we found the owner at his other business (a spa), where he had clearly been for some time, while our vehicle remained there off-site. We had to confront him there in person. During that conversation, we were told the alignment was not finished and still needed to be "fine-tuned," and that he planned to take the vehicle to his home later that night to work on it in his "nicer garage" and have it ready by morning. None of this had been communicated beforehand. We then had him return the vehicle to his shop in Elwood and followed him back. Once we arrived, he stated the vehicle was "driving good" and finished, directly contradicting what we had just been told minutes earlier.(8pm) Morning We asked for documentation or a printout of the alignment (standard practice), but none was provided. After picking up the vehicle, it was clear something was not right. The steering wheel was off-center (tilted to the right while driving straight), and when centered, the car pulled to the left. There was also noticeable vibration, and the lane assist system struggled to keep the vehicle centered something that did not occur prior to the repair. When we raised concerns, we were told that getting the vehicle aligned elsewhere would be a waste of money and that this is how he aligns vehicles. This was not accurate for a newer vehicle like ours. We took the vehicle to another shop for inspection. They confirmed the alignment was off and had to readjust the components that were worked on, as well as perform a proper 4-wheel alignment to correct the issue. We also noticed fresh oil residue on the front of the vehicle and on the plastic after pickup, despite no work being requested involving the engine. This was never mentioned to us and very concerning. It was also concerning that the vehicle was driven a significant distance while the alignment was known to be incomplete, which can cause additional wear and safety issues. Modern vehicles, especially newer models like ours, require a precise 4-wheel alignment using proper equipment. These systems are tied to steering sensors and driver-assist features and cannot be accurately "fine-tuned" by feel alone. If the proper equipment was not available, that should have been communicated. We would have had no issue taking the vehicle elsewhere or having it sent to a proper alignment shop. We were willing to pay for the repair itself and ultimately reached a reduced agreement, but the lack of communication, inconsistent explanations, and incomplete alignment left us without confidence in the work. We dropped the vehicle off on March 16 and did not recover it until March 20. Had it inspected by an alignment shop on March 21. This was a very disappointing experience. We had hoped to support a local small business and continue bringing our vehicles here, but unfortunately this situation did not build that level of trust. I would strongly recommend clear communication, proper documentation, and using appropriate equipment especially when working on newer vehicles.

Traveling north on Rt. 53, my low tire icon lit up on my dash. I pulled into a repair shop and…read moreasked for help. The auto shop was busy and a man named Sam took care of me immediately. Being 92 years old, I received excellent service and was very thankful. Sam did a great job. Larry

Quick oil change. It's a little more expensive than most places, but I think it's a little more…read morebecause of the convenience aspect of it. I walked in at 5:05 pm, and left a little more than 15 mins later. That's with two cars ahead of mine! Most places I've gone I've had to wait 35 min to an hour (or more!) Expect the staff to ask you about oil preferences (brand vs generic) and show you your oil levels upon completion. I had been putting off my oil change due to time constraints and felt bad showing up at 5 pm, an hour before closing. I asked if they can still take me and I appreciate the fact that they said the last car accepted is 10 mins to close. I'd never do that, but it's nice to know that they'd still take you (for an oil change I'm assuming). Overall, good experience!

They installed the wrong oil filter and when I came back and asked them to address the issue they…read morerefused to do anything about it. Actually the cheap NAPA filter they installed could cause damage because it can't handle the higher oil pressure of my turbo 4 engine.

Beyond imagination. I called the Mavis call center and spoke with a young lady Alexia?! She quoted…read moreprices for 3 new tires for my 2018 Jeep Renegade. She quoted me a price of $399 and she told me that price would include the alignment. We set up an appointment for the next day. The appointment appeared on my Google Calendar which was nice. However she failed to send me a detailed estimate of services and product costs along with taxes. I showed up at the store 9 am expecting to get the tires. When I arrived the manager, Brandon, told me that they only had 2 tires in stock but that they would rummage around the shop to find a spare tire! Unbelievable! The team began the work but I was soon called to the work area where mechankcs and Brandon told me that the tool that they were using to remove the lug nuts was not working! Brandon recommended that I buy 15 new lug nuts at $15 per lug nut! I told him that was crazy and he should find the appropriate tool to donthe job. Brandon then reviewed the costs with me and told me that the alignment would cost an additional $120. I told him that the lady I spoke with said that the alignment costs would be a part of the overall tire costs around $390. He told me that was impossible because no women work at the shop. I later found out I was speaking with a call center lady. I then waited for 3 hours. Brandon and none of the mechanics updated me on progress. Affer about 2.5 hours, i saw Brandon keavjng the store so I asked him about the status of the tire replacemt. He said that they had to call the Joliet warehose fo get the 3rd tire and that it should arrive in 3 minutes! Why did I have to wait 2.5 hours for this update. I them called Corporate Customer Service and explained the situation. She called Brandon Nd secured a $3( discount on the alignment. Afger abouf anothe half hour Luke came out and updated me further. A good guy. After more than 3 hours the tire arrived from the warehouse and was installed! Luke assisted in completing the transaction in a friendly way. Somebody needs to chat with Brandon as his.customer service is atrocious and beyond imagination. I will stay away from Mavis and I recommend that you do the same!

Too many bait and switch issues to list here. Had an appointment for 4 new tires, alignment, etc.,…read morebut chose to upgrade tires once we got there, and they quoted me an additional $50/tire above the online price for those tires(which were available that day). Took that up harder off, but then told me the lugnut lock in my glove box was the wrong one, so they'd have to charge $10, PER LUGNUT, to remove the tires. It's the right tool. Went to pick up my car. They really have a bias against women, even those of us who come in discussing camber, caster and toe. No dice. $10 per lug nut??? Seriously. Taking my business elsewhere.

Kayla and Kelly were great to work with. Up front free estimates,and work was completed on time,…read moreand priced as promised. While other area shops did not want to deal with our repair due to its complexity, Frankfort Auto Clinic had us fixed and on our way with no problems and at a price below other estimates.

Awesome family. They only fix what u want and need. Great place. Going for years! Thanks…read more Now Tuffy is a scam joint.

Great people and excellent shop that I would recommend to anyone. They are skilled, experienced,…read moreand honest. I needed timing chains replaced on a GM car that several other shops I contacted did not want to do, but they fixed it and did a great job!

My '67 Camaro was just serviced by Dave and it NEVER RAN BETTER !! My previous repair shop was…read moregood, just overworked and under staffed. The brakes and carb adjustments were previously done by the old shop. Dave said some brake parts were missing, two shoes and one drum were replaced, and the carb was way too rich. The brakes are smooth and the carb is right on the money. He also replaced my master cylinder ( I knew it was shot ) and fixed some other minor leaks. Like a good doctor, a good mechanic is hard to find, especially one that knows classics. Dave is that guy. I value Dave and his work. He has earned my business and my trust.

Wonderful speedy service every time. Clean and detailed walk ins always welcome The guys who…read morework there are super nice and make recommendations when needed.

Good service, fast, reasonable, and courteous highly recommend this business. Car was done in time.read more

Chris is a genuinely honest guy. did not try to sell me anything i didnt need. reasonably priced…read more uses parts from the dealer. handsome too

I started going to Chris about 12 years ago. Dealer wanted $1800.00 to fix my car and my brother…read moreintroduced me to Chris, now my brother is a mechanic at his work and told me that he takes all his cars to Chris and that was good enough for me. Besides I rather see the small working man get the money instead of the overcharging big businessman. Chris is busier than all get out but he knew I needed the car so he told me to drop it off and he would try to look at it asap. 3 hours later Chris called me and told me it was a $27.00 part and the job would cost me $115.00 parts, labor all in. Wow, sure go for it soon as you can. He has to get the part first so no idea when it would be done but it's on his list of things to do. About 2 hours later he called, and car was done, Fantastic, same day in and out for a new customer and saved me from getting ripped off by my dealer. Saved me $1685.00. Ever since then he gets all my business and a lot of times I stop by and he takes 5 minutes and a little Chris magic and I am good to go, no charge. Chris is a man that is trying to earn a living rather than getting rich. I trust him completely as well as my sons that started driving. All these years that I have been going to Chris, I have never seen his bay empty. His is always working, even when he talks to me he is still working on a car. He busts his ass for everyone and doesn't break your bank. It's a blessing to know that there are still honest mechanics out there. He doesn't advertise or even have his number on the window. All his customers are word of mouth. I asked once if he thought of fliers for new business, he told me he has more than enough. Can't say enough good stuff about the man. No doubt, best mechanic in the area, He has never failed me or my family. I would give him 6 stars if I could. How many businesses have a solid rating like Chris? Not enough, people could learn from him. Once you go to him for a car problem, he will remember your name and your car. He actually help me find my son's first used car. He knew the person and the car, he said it was a solid deal so we got it and never had a problem with the car yet. My son has no idea how lucky he is. 4 years and still running great. Will not disappoint work wise or price wise. I only wish there were more Chris's in the world. Just can't say enough. Satisfaction Guaranteed, you not only get a honest mechanic, your gain a friend. That's better than any dealer.