Three stars because the end result is good. I also like the clean, roomy location inside. That said, making an appointment doesn't seem to make a difference. I made an appointment to get four new tires @ 9am. Two hours later my car was moved into the tire bin. Total time to complete, 2 1/2 hours. No bueno. Suggestion: service your customers in a timely manner for those that make appointments. read more

Took my rental car in for a tire replacement. Chris took care of the replacement tire very fast. Got me in and out even tho it was after closing time. Chris went above and beyond. Chris you rock!!! THANKS AGAIN!!!! read more

This place has been our tire store since moving to the area. Many cars have gotten new tires. Most transaction go thru with no issues some don't go as smoothly. During each transaction, though Discount stands by their work and assists when there are issues. Don't see that a lot in car repair. Now one needs to make an appointment for tire work, but that is the world we are in now. They are quick still and have always provided the best customer service. By the way, No appointments needed for tire air check. All the employees at this store are great but Sebastian has really gone out of his way to provide above great service. Highly recommend him. read more

Great service. Accommodated a 40ft trailer. Took great care of us and got us in and out within an hour. Chris was very helpful!

I can't speak highly enough about these guys... The reviews don't lie. Bring in your tires with any object and they will remove it for free... They really earn their business and they take walk-ins up till 6 PM when they close. Couldn't be happier with their customer service from the very beginning to the very end... Front office to technicians read more

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I would avoid this location if I were you, they simply take too long. I made an appointment and when I got to the store I was told the appointment would take a little more than an hour. I ended getting my car back about 3 hours later. read more

I totally destroyed the rear tires on my Mercedes SL55 AMG on my way to visit my mom from San Diego. I ordered new tires on their website and they were available to install the next day. (Chandler Blvd. location) As usual, the shop and crew are always clean and professional. Tyler Foisy, Asst. Mgr. greeted me and the installation process started right away. Unfortunately, they discovered a problem with the lug bolts and spacers installed by another vendor a year ago. They advised me in detail what needed to be done but, could not complete repairs in their shop. I took to car back to a local dealership to get the issue resolved. Tyler assured me they would take care of me the same day. I ended up taking my wheels back in my mom's car and Tyler had a tech ready and waiting for me to finish the install. They even loaded the wheels into the car. They made an obviously frustrating and time consuming more bearable. This is the reason I'm a loyal customer for life. read more

Discount Tire - Tires Near Me - Phoenix, Arizona

Always extremely helpful, and always quick at their service no matter how many people are waiting or how busy they are. Thank you Discount Tire for always providing amazing service at this location! read more

Brought my car in to get a tire replaced. Was done quickly and efficiently. Jason was very professional and knowledgeable.

Workers are friendly plus the prices are reasonable. Most importantly the workers are fast. Will be returning :)

This is the most amazing tire company out there- and shout out to this specific location's phenomenal staff. Such quick and efficient service, everyone is extremely friendly, and they offered a complimentary tire patching when I had a nail in my tire to safely send me back on my road trip through the desert. 20/10 would recommend coming here for all your tire needs, no questions asked! And a special thanks to Rafael and Frank for being the biggest help ever! :) read more

I made an appointment to have a tire patched and get a quote for new tires. Stood in line 15 minutes and not once did an an employee say they'd be right with us as the line grew. I finally left. Then, after posting on Facebook, I was assured that someone would contact me and two weeks later, still nothing. So, I would rather spend $168 more at Big O Tires just to be treated with respect and good customer service. Discount Tire just lost a 19 year client. And I'll make sure everyone in my sphere knows as well. read more

Discount Tire - Tire prices - Tires Near Me - Phoenix, Arizona

Had a nail in my tire. Visited this Discount, quickly got an assessment (the nail was too close to the sidewall to be repaired and a new tire was needed) a quote, and a next-day appt for 1pm. The next day when I arrived, by 1:02 pm my car was in the bay. It was fixed quickly and I paid what I was originally quoted. To sum up: 1. First visit - Fast and efficient service 2. Second visit - good communication, prompt service, and paid what I was quoted. Tire has been perfect since then (a month ago or so) I really appreciate the Discount team at this location and will be back when it's time for new tires. read more

Been using Discount Tire for years, but really getting tired of the total disrespect they show the vehicles they work on. Took two of the kids cars in today for tires. 5 tires on one car (this will be the third set of tires for this particular car) and 4 tires on the other (third set for this one). The tires purchased were what they refer to as Best and were not cheap. One car now has two damaged lug nuts. Went to check the torque and the socket won't slide on as they are so mushroomed. The car had an average MPG on the now almost empty tank of 26 and was 19 when the car was picked up. Also the AC was cranked to the max. The other car they couldn't even put valve stem caps on three of the tires. Also, if they tell you it will be about 60-90 minutes you can double that as apparently besides having trouble with installing tires they are not too good with time either. read more

I went in to have tires installed. I was given some ridiculous quote at first by someone who worked there to install them I don't know what that was about. He was definitely smoking if he thought I'd pay double price. Yea right. But then someone else helped me and gave me the price it should have been in the first place so I went through with it. Learn your numbers whoever you were first guy! Anyway, they did a great job and everything came out perfectly. I will be returning for my tire needs in the future as long as the price stays reasonable like today. I felt it was worth it. Thank you! read more

They used to be able to handle walk ins but they have allocated all there time to appointments, no longer the quick service they used to have read more

They totally mess up BUT also get it corrected AND make you right! Things happen and this company is all about the customer! Thank you DT and your employees! read more

Always have the BEST service at this location. Everyone is always so friendly and the service is fast.

Tech Christian was outside assisting customers with tire pressure adjustments when we arrived in line. Cmon peeps let's show some appreciation with a bit of gratitude $. I know it's free and he was doing his job in no way expecting a gratuity but really? Step up and do the right thing by giving a little something to say thanks for fixing your TPL issues. Think! And don't be a POS. Cmon. Where is your common decency. Just sayin. Omg. Nuff said read more

While I'm sure they will take care of me, I specifically made an appt and was told I had to wait on an 8 person deep line before I could be assisted. Why would I make an appointment after waiting in a similar line yesterday just so I can wait in another line the next day? Appointments need to be a priority, I took the extra step, I waited a day and now I'm stuck on line. Yes I'm annoyed and aggravated, and will wait on the line and be respectful to the help here, but this is wrong. If I make an appointment, I expect it to be honored. Apparently an employee understood the frustration and helped the people (myself included) in line with appts and didn't force us to wait on the long line. A suggestion to the business is to always call out to the line for people who have appts. read more

Devin was great, as well as the rest of the crew. I bought my tires online and scheduled an appointment. When I showed up there was a long line but moving pretty good. I checked in on the app when I arrived and then they called out my name, and I got to go to the front of the line since I had pre-paid and scheduled appointment. They replaced my tires fairly quickly and I was on my way. Great experience! read more

First class customer service! The manager Frank was extremely helpful, JP was super friendly and helpful too! Got to the shop 30 minutes before closing on a Thursday. Tires installed and out the door 40 minutes later. The price was outstanding too! Highly recommend this location! read more

A-okay in my book. They are busy, however, they spend time to meet your needs when your ticket is called. Another plus, is that they are transparent when it comes to choices and recommendations. The employee I worked with let me look through all the options when it came to purchasing a new tire. Also! Bring a book or ipad to pass the time. Take advantage of the free water. This is a wonderful perk since you will most likely be waiting at least 1 hour plus. read more

Brandon did such an amazing job helping us out today. My wife and I could not be happier with the service we received at the price we paid. So impressed. They've always been good to us checking our tire pressure for free that there is no chance we weren't going to come here when we need a new tires. If you want to place you can trust with the friendly staff and fast service you'll definitely want to come here hands-down. read more

I've been going to this place for many years now and the number one reason is DEPENDABILITY and EFFICIENCY. Secondly , they are so knowledgeable of the work they are doing and also very friendly staff. You can't go wrong, this is the only place for your vehicle's tires. read more

I know it's free and I little right to complain, but, WHY IS IT TAKING 10 MINUTES PER CAR TO DO THE AIRCHECK SERVICE?? Next time I'm running over the cones and leaving!! read more

Slowly deflating tire on my Tesla Model S. Took it in and they repaired it for free (ended up a nail puncture). Extremely responsive and a pleasure to deal with. Impressed!! read more

Paid for my tires online and made an appointment over the website. I was helped immediately when I got to the shop. I was there for less than 45 minutes. All the associates there were super helpful and informative. I will definitely be coming back to this location when I need new tires. read more

I went to the Discount Tire in Maricopa Az. I had the best service ever from an auto place. I had a nail in my tire. Chandler greeted me and got me into the system. I was in and out of the shop within a half hour. Chandler and Alex were amazing. Chandler updated me after they looked at the tire and the location of the nail. Alex explained everything he did with the tire and to repair it. Ther was no pressure for "upsale". Did recommend new tires soon, my tires are from 2014. Being a snowbird the car doesn't get a lot of miles. I would definitely recommend this shop to anyone needing tires. I will definitely be back here for a set of new tires in the near future. Very professional polite staff. Thank you Chandler and Alex! read more

Ugh, ETA For Completion Not Very Accurate! Carlos greeted me and was friendly. We had a slow leak in a tire on our 2017 Accord and thought we would get it fixed quickly in a Tuesday afternoon and get us tires rotated and balanced at the same time. Carlos told us it would be 90 minutes... We were hoping for sooner but went shopping in the strip mall for a bit and then came back. So after 90 minutes our car had not been touched yet let alone brought into the bay for the quick 30 minute job... I asked Carlos and he apologized and said it would be another 20 minutes.... My issue is that my time is valuable to me and I don't want to hang out for 2-3 hours for someone to do 30 minutes of work... It would have been better if they just said we have some people ahead of you, would you like an appointment for later. That way I wouldn't live at the shop with nothing to do but write yelp reviews.... Otherwise discount tire is a reliable spot to get tires and usually has good service. read more

I had a very positive experience with this store last Friday. I was getting serviced down the road, when they pointed out that there was a nail stuck in the tire. They offered to replace the tire on the spot, then I remembered that I purchased the last set of tires at Discount Tire. I called and asked the guy if my tires were still under warranty, and sure enough they were. After they finished my car, I came down to get the tire patched up with no appointment needed. I waited in the lobby for about 40 minutes and read some outdated car magazines, but lo and behold they were able to patch the tire for no charge. A bit surprising when I asked how much it would be, the guy just smiled and said no charge. Thank you Discount Tire for making my day read more

I noticed that my tire pressure alert was going off on my dashboard so I swung by Discount Tire. The line took probably 10 minutes but I was able to get my tires filled up properly for free! It was so easy and the person filling up tires was super nice. I'll definitely be back when I need to buy new tires for my car. read more

If you do a walkin, you will waiting 3 plus hours. Also their online appt system allows for people to triple book for the same appt time so they are over whelmed with customers and wait times are extensive even with an appt. Corporate needs to fix the online appt system so customers dont have to wait so long.....as well as hire more mechanics. Corporate please help this store out. Manager is very nice and is trying to do his best. read more

Always great service! Love that we can drop in to get tire pressure checked anytime.

I was generally very satisfied with my experience at Discount Tire in Ahwatukee. Though, truth be told, I wasn't planning on getting tires here. After researching tires and prices for a few days, until I was bleary-eyed, I actually had chosen the nearby Sam's Club (online) for my tires. However, one of my worn tires was losing so much air that I was filling it up every day, and after a few days of that, it was getting very old, very fast. So I now I needed new tires, and I suddenly wanted them much sooner rather than later. But to get the tires I had just picked out, Sam's Club requires that you order the tires, and then have them shipped to the store 3-5 business days later. But I needed tires NOW! I didn't really want to spend the next week putting air in one of my old tires. So, as fate would have it, I ended up requesting a price match with Discount Tire through their website. And less than an hour later I received a phone call from one of the salespeople at the Ahwatukee location beating both the price of Sam's Club on 4 tires, as well as the installation (mounting/balancing) price of Sam's Club. And they can install the tires today, RIGHT NOW, not next week! Pretty impressive. So I verbally agreed to a price, "out the door." Though once I got there, the salesperson stated the price quote over the phone did not include sales tax (an additional $41), which makes a little bit of a difference on the final, "out the door" price, if you ask me. I'd be very careful about quoting people exact prices, and leaving out the ($41) sales tax from the "out the door" quote, as that could be construed as being deceptive. Nevertheless, I was still saving $60 with the price match, and the tires would be on my car shortly, so I wasn't complaining. But I could imagine others not being too happy with the sales tax not being mentioned in the price tag "out the door." Now I do like the fact that Discount Tires offers a free rotation/inspection at 6k-8k miles, but I was a little surprised that there was absolutely no mention on what to expect from tires until they're properly "broken in." (It doesn't cost anything to tell customers who just handed you enough cash to finance a small army how to best drive your car immediately after buying new tires - as in you're not going to be able to take corners or stop as you otherwise would with broken-in tires.) I'd expect that lack of communication from Wal-Mart, but this place, on the other hand, is a national chain tire store! Anyway, I was told it would take 40 minutes, so I whipped out my laptap, only to discover there's no Wi-Fi, and that meant that I actually had to work while I was there; rather than mindlessly cruise the Yelp website (which I wanted to take a picture of me doing) while I was at Discount Tire! Though, my working experience there was very short-lived because my car was done in less than 20 minutes, with some pretty nice tires at a great price, and in a very timely fashion. Thank you, Discount Tire! read more

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Tried to upswell me.... Went in for a nail hole and it took 2 days.... Great prices, but research b 4 u go

Tire Mill. Tried a different place than my usual to save $100. Totally not worth it. Ended up getting refunded and going to my regular place. Ordered a specific tire (4 of them!) on a Friday. Employee said they should have them by Sat or Sun. I made appointment for Monday, "just in case" and when I arrived at 1:30, I waited 20 minutes to be told that the tires had not come in. I did not get a phone call and there is just NO personal service there at all. I got my $100 deposit back and returned to my usual place. I'll gladly pay a little more to be recognized as a customer rather than nothing. read more

Abe was incredibly helpful! I went in for a basic tire check and Abe helped me learn a few things on the electronic side about my vehicle just buy me telling them what year my car was made. He definitely went above and beyond it was very nice and professional! read more

Had a flat because of a screw I picked up driving. Team was helpful and fast. Always a good experience here and well worth the investment of the service certificates. Within 45 mins back on the road. read more

Thank you discount tire for getting me in this afternoon and fixing a tire that had a nail in it. I certainly appreciate your customer service! And no charge for fixing the tire was icing on the cake. Thank you so much. read more