6 people in line, one person working, phone ringing off the hook, nobody answering. Second thoughts about this place read more

So happy with this place. Great customer service and great employees. Had a leak which I took in. They repaired and the next day I noticed it losing air again. Took it back in first thing in the morning and they put on a new tire for free. They are super efficient and just simply get the job done. Would recommend to all! read more

Exceptional guest service here! Prompt and attentive staff, Wish I could give 10 stars! read more

Just want to give a shout out to chip. I needed to get a tire repaired and turns out it wasn't repairable and another tire had a gash in it. I was able to get one tire but having to get 2 new tires threw me off and I was stressed out about getting the second tire. Chip was very helpful and I appreciate his customer service and compassion. I will definitely come back for tire servicing when I need it again read more

Big shout out to Luke and his team!! This discount tire has earned my business and I appreciate the friendly staff taking great care of me in my purchase of 4 new tires. Definitely recommend for all your tire needs. read more

These guys totally made my day! I had a flat tire that they fixed for free. I waited less than 30 minutes (I thought it would be longer since there were 7 other people there) and I didn't need to make a reservation. Sure, they tried to talking me in to buying new tires; but since I knew I didn't need them, I just told them I would think about it. read more

I was actually very impressed. I had gone to discount tire in Tempe about 3 years ago and had remembered having to wait a while. WOW, that has changed. I book my appointment online for a Monday at 4:30. I arrived on time and there seemed to be quite a few people. I spoke to the rep and provided my name and that I had made an appointment. I asked him how long he thought it would be and he said" because you made a n appointment no longer than 35 minutes." I actually had me out of there in 30 minutes. THey also had all the information saved from my previous visit 3 years ago. It was nice that they knew the tires I had purchased before and how they held up. Turns out they had one set left on a pair made for a Honda, he gave me a discount and the tire protector for free. I had told him I really didn't want to spend over $500 and he made it all happen!!!! I had looked at Costco and Sears, doing my research Discount tires does have the best prices and quality for the buck in the valley. I am a sucker for good service, and for a tire retailer I have to say some if the best service I have had. i would recommend Discount tire to anyone read more

I made an appointment and arrived five minutes early.....I sat in my car after being told I'd be helped and waited 45 minutes before going inside to ask about the wait......a short two tire change was made into an hour and a half event super disappointing as the other locations I've been to have been decently quick in the past. read more

Lacking honesty at this place. I brought my car in with a flat tire and they told me that it was because of a gummy plug (salesman was giggling with the mechanic before bringing me up to tell me this). They told me my only option was to buy a new tire and suggested replacing all four. I asked to look at the plug and noticed that there was a nail sticking completely through my tire that they didn't mention. When I mentioned the nail they said "oh yeah that's there too". I purchased this car in 2020 and have put 10k miles on it without having to fill up the tires once, and the plug was in there before I purchased the vehicle so the leak was clearly from the nail they failed to tell me about. I called around and was quickly told from a higher rated mom and pop shop that because of the location of the plug (in the center of the tread), it would be fine to patch the nail. Really sad that the men at this dealership chose to make a quick buck off of a single woman. If I were you I'd look at other local shops with more honesty and integrity. read more

Service was great when they finally got to my vehicle. I set an appointment to have my car seen. Showed up on time and checked in. After over an hour of waiting, I decided to ask when I would be seen. The gentleman who checked me in walked off to inquire inside. Once he comes back, they apologize because they checked me in as a walk-in instead of an appointment. Great service, but they are letting quality slip through the cracks. read more

Just about fed up with Discount Tire. Any day ANY time it's such a LONG wait! With appointment or not! I've been needing a rotation now for 2 months, but EVERY time I go in it's a 1.5-2hr wait... Last time I went to the location on 99ave/Lower buckeye rd (Avondale,Az), There was like 6 red shirts working the front, 2 techs working 2 of the like 5 or 6 bays, and 1 tech just doing courtesy air.. Hey red shirts!, go get dirty and show the customers how you EARNED those shirts!! 2 bays open 2 hour wait with only 5 customers in the lobby?? THAT'S ridiculous... I've been a long time Discount customer, I spend 2300+ every other year or so on my big tires for my truck, but this waiting is gonna turn my business, as well as not being open on Sundays! read more

Sorry, they lost two stars because I asked three times for them to get me a spare tire and rim for my car. I had to keep calling back and Larry kept telling me he'd call me back. Then I gave up. AAA Automotive on 10th and Camelback found one for me in less than 20 minutes. read more

I first bought tires from this Dealer for my old Ford Explorer (aka The Batmobile) about 4 years ago and absolutely fell in love with this place. They're professional, friendly and get the job done. I grumbled a little bit about buying warranty certificates for all my tires and didn't fully appreciate that until I'd gotten a few flats, nails, and cuts. Those tires were replaced free, well except for the cost of buying new warranties @ $20 each. On a side note, while their waiting area is kinda small, it is air conditioned and they do offer free water and clean bathrooms. They also offer free tire gauges. I've returned, last year, to both replace and upgrade the tires on my Toyota Highlander (aka Wonder Woman). I opted to purchase the best tires for my van, which they didn't carry in stock. The day I went in to get the service, the manager informed me that they didn't have them and offered me an additional $30 off for waiting. I greatly appreciated them understanding that "TIME IS THE TRUE CURRENCY OF LIFE!" I was given a lift home, while Wonder Woman waited for new tires and someone came to pick me up when she was ready. This year, one of Wonder Woman's tires got punctured. Again, I returned for a replacement tire, since I'd bought warranties. Again, no problems and fast service. Since this location is in "my neck of the woods," I favor this particular location. I've written about my experiences at others, if you're interested? read more

We absolutely LOVE this location. We have been loyal customers to discount for years and years, and this store specifically for about 5. Troy, the old manager, was freaking awesome. The gentleman here are friendly prompt and helpful. I feel very comfortable here, and never question their suggestions/advice. I am relatively new to writing on yelp, but wish I had started years ago, especially to rate this place! Yesterday is what prompted me to write this though. I had taken my vehicle to the dealer for an oil change, and when they rotated my tires stated I had a nail in one that was not fixable, that it had to be replaced. I told them to note it and that I would take it to discount. I had the store order the tire I specifically wanted, and made an appointment to get it replaced. Upon arrival at discount, the gentleman greeted me at the bay and asked to take a look before checking me in. Within seconds he stated it was an easy repair, that the little nail had barely brushed the surface of the tire. He pulled the nail out, did a leak check and within 5 minutes we were on our way. As a young woman, I greatly appreciate their assistance and honestly. I was more than willing to pay the $150 for the new tire, but instead they were honest with me. My tires are not quite 2 years old, and they said it was a simple fix. I greatly appreciate every gentleman Ive encountered here, and will continue to praise them and refer to others. Thank you again discount, you have a loyal customer for life! read more

Best place to get your tires! Friendly staff not too bad on pricing, tried alot of places before and always come back here!!!

Always gets my tires done in time for me to continue with my day. They also are very kind in dealing with me and my many question.

I've been a Discount Tire customer for years and love their service all around. This location did a great job of making sure I received the benefits of making an appointment online (because we all know sometimes making an appointment means absolutely nothing) and although all bays were full and the waiting room was bustling, I was in and out in about an hour. They also upgraded my tire selection and gave me a discounted price on those nicer tires to stay within my budget. 4 new tires later, I'm driving happy. read more

DISCOUNT TIRE PROMPTLY TURNED OUR BAD EXPERIENCE AROUND WITH FLYING COLORS!!! After emailing Discount Tires main office, of my experience I was contacted early the next day with an apology and advised they will award the rebate after all. I was also contacted by the store manager with an apology and was given a substantial credit returned to our checking account almost immediately. read more

Definitely had a pleasant experience here! Mitch was very helpful and patient with me.

Terry and the guys took great care & price matched the 4 tires I wanted. They were PACKED with patrons, probably because of their excellent customer service. Positive environment read more

Not only did they find reasonably priced tires and put them on quickly, they also replaced one without any hassle when I had an issue. The staff was friendly and positive. Definitely trustworthy read more

So we live pretty close to two discount tire stores and I can honestly say this one is by far the best store in Arizona! Andrew has helped me out the past couple times I have came in and is just always straight to the point and always has a great attitude! Even though the store is busy, and making an appointment to come in is ideal, he gets you taken care of regardless with a smile on his face! The only thing I would change about this store is the parking, but that is my only complaint! What can you expect in Phoenix anyways, right?! Good job guys, great job! read more

This place is great. I just dealt with Andrew and he was awesome. He works with a sense of urgency and gave me great customer service. I brought my Porsche Cayenne here for a tire balance when I knew I really needed new tires. We talked about it and I decided to get new tires. He and Ryan both were no pressure sales and just gave great customer service by showing me exactly what was going on with my tires. I definitely recommend this place to everyone and I especially appreciate Andrew and Ryan. Thank you read more

Was visiting Phoenix last month over the weekend for my sisters wedding. The rental car had gotten a flat tire on our way. We only had 45 minutes to get to the wedding & there was a long line at the Discount Tire. The manager was an all star & got us right in. They weren't able to save the tire but got the spare on for us so that we could still make it to the wedding on time. You guys saved the day!!! Highly recommend them & any other Discount Tire I've ever dealt with. read more

I'm sitting here waiting for my car and just wanted to shout-out the employees. They are so busy and don't have too many people working but they are still acknowledging and attentive to every person that walks in. They are very kind and professional in the midst of customer frustration and longer wait times. Times are tough for us all, so thank you for making this tedious task pleasant. read more

Amazing experience! I came in with a nail in my tire and they not only repaired it for free they replaced my other, dangerously bald tire with a loaner because I couldn't afford to buy new ones at that time. The gentlemen who helped me were courteous, and friendly and didn't treat me like a lot of mechanics do when dealing with a woman. I drove away feeling safe and satisfied with the service I received. I'll be going back there to replace both tires. Thanks so much guys! read more

Awesome experience - these guys took care of a bad patch job that was done at another Discount location by comp'ing me a brand new tire & install. Did I mention they didn't even sell the original set of tires to me? They saw I've been a customer for a while on my other vehicles, and as such are going to keep me as a customer for a long time to come. Thank you for the great experience. read more

I thought I just had a nail in my tire but turns out I needed entirely new tires. Everyone there was helpful and made it affordable for me. They put the new tires on so quickly. I will definitely go back - they were knowledgeable, not trying to oversell me, and helped me get safely back on the road. read more

Great customer service, fair prices and honest. I trust them w all my needs and lifetime courtesy tired repair!

Second time this year I've gotten a nail in the tire (yay 2020). Both times I went to Discount Tire and they have patched it up free of charge. New tires are not cheap for an SUV so I am very thankful for this wonderful service. The employees are always very nice as well. Thank you guys for being good people in these crazy times! read more

These people are awesome! They took me for a 5:30 appointment right before they closed. They quoted and charged me for low end tires, and when they discovered that they didn't have 4 of them, bumped me up to mid grade tires at no extra charge. What a surprise when I picked up my car! So happy with my decision to get new tires here. read more

When I wrote my first review of Discount Tire on E. Thomas Rd. I knew it was a stinging review. Also, that it was valid. As such I also sent my review to corporate headquarters. The same day I recieved a call from Ryan, the manager, of the E. Thomas Rd. store. His apology was warm and sincere. There were no buts or explaining away. He asked what my main concern was and I told him about the issue with the spare tire. He immediately said:"Bring it in, I'll look at your spare and, if needed, replace it free of charge." Turns out it was a donut tire but looked like it had been used several times. It was replaced for free. That was more then I expected but am quite pleased. The process was lengthy because the donut had to be ordered and because of my work schedule. Each time I went in tho I was given SUPERIOR customer service. When I went in to pick up the donut Jim helped me and even tho, by looking at my invoice, he prolly knew who I was, he was courteous and treated me like john q customer. I appreciated that. I am giving Discount Tire on E. Thomas Rd. 5 stars because my issues were resolved with grace and dignity, on both sides, intact. But more because I felt like my concerns had been heard. Thank you. read more

Choose a different location. I have been a discount tire customer for years. The service at this store is not up to par. I bought 6 tires this weekend...four for one car and two for another. Sales person gave me an expensive option first even though I asked for a moderate option. Told me my tires would be done in an hour. They were done in two hours. I wouldn't have minded waiting two hours on a Saturday to get my tires done, I just would have liked to have been given a more realistic estimate. The worst part however, was getting into my car later and seeing my tire light come on. I went to the shop at Shea and Scottsdale where I normally go. The Phoenix shop had apparently rotated the tires without checking the air pressure. The two front tires were 10 pounds low and the two new ones were too high. I called this Phoenix shop to let them know my trouble. They were nice enough and offered an apology but nothing more. I will drive to Scottsdale from now on for my tires. I'd advise you drive by this Discount Tire store and find another that's up to par. read more

Never thought I'd write a review of a tire place BUT - SERIOUSLY-best customer service ever! Super helpful and efficient - had a nail in my tire and they fixed it for no charge - and treated me like I was some VIP customer. I know where I'll be buying tires and where all my friends will be buying tires. Thanks! read more

These guys took great care of me and my Prius! They replaced 2 tires under warranty without any hassles or charges. Very professional and friendly, I'll definitely continue using them and wish every service place was as honorable as they are! read more

The guys here were so nice and helpful! I made an appointment and was in and out within 30 minutes. They helped me pick the tires that were best and most importantly in my budget! This was a great experience and I highly recommend this location! read more

This is a high five for discount tire. I went in to have a nail removed and was ready to pay 300 dollars for a new tire when Sam the assistant manager ask to look at the tire and check to see whether I really needed to purchase a new tire, it was awesome to hear him say no you don't need a new tire! He shared that good news, he also looked at the other tires measured the wear and told me when I would need to start thinking about a rotation and how far down the road for new tires in addition to what the cost would be Good for Sam and his customer service and exercising the integrity that companies should have. read more

Great customer service! I needed a flat tire repaired and went in without an appointment. They were able to repair it in about and hour while I waited. All of the staff is super friendly. They even have one person who is responsible for checking you out when you leave. Oh, and they repaired my tire for FREE! How can you beat that?! read more

This tire shop is filled with sleazy salesmen. Do not go here. They installed tires on my vehicle and I'm back 8 months later needing new tires this is some BS. Not only did they sale me a poor product they also treated me like utter crap when I came back in especially Fernando. Go down the street if you see this company anything would be better. I received a call the next day and the manager Jason remedied the problem. Thank you. read more

Always so busy when I come in but the staff is super nice and accommodating! I am pleased with the customer service they offer...always a good experience well good as can given the situation! :) read more