Great, honest customer service. Won't go anywhere else from now on. Found problems Toyota service…read moredid not.

So I needed a brake light replaced, Jason said everyone was at lunch, but he came out and replaced…read moreit himself. Said I needed 2 new tires, he ordered them, made an appt to get them done next week, and he put in the book the price for the tires and the brake light to be paid on my next visit. Unreal service-this place is the only place I will take my cars. Thank you!!!

I stopped at Black's Tire & Auto after picking up multiple nails in my tires, expecting a…read morestraightforward repair. Instead they told me they could only patch one tire due to a strict policy, and then quoted over $2,000 for four new tires. It felt as though there was no flexibility or real effort to help, and the experience felt pushy and impersonal. It was unpleasant during an already less than ideal situation. The staff didn't offer any guidance or alternatives, and I left feeling like the only priority was making a sale. Definitely not the service I expected, and easily enough, I found another local mechanic for me who resolved the problem within 30 minutes for less than $100. Call around first before encountering a scenario like this.

I was extremely disappointed with my experience. What should have been a straightforward tire…read morechange ended up taking almost six hours. There was very little communication about the delay, and I was left waiting far longer than anyone would reasonably expect for such a basic service. I understand that busy days and unexpected issues can happen, but customers deserve honest updates and realistic time estimates. Waiting nearly six hours for a tire change is unacceptable and shows a lack of respect for customers' time. I hope the business improves its scheduling, communication, and overall efficiency so others don't have the same frustrating experience.

Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

I just want to leave this review with hopes that no one ever takes their car to Walmart Auto Care…read moreCenter in Laurinburg, NC especially if you want it. I had just purchased a 2021 Hyundai Sonata 3 months prior to this visit and was taking it here to get the oil changed to protect my purchase. While there the mechanic notified me that in addition to the $50 I was quoted, it would be an extra charge of $10 for a different oil filter that my vehicle required. I agreed and paid the extra charges. Thinking everything was ok, I left and 3 days later I get a icon on my dashboard notifying the oil was low. After my husband opened the hood there was oil blown out everywhere and all the oil I had just paid for was now leaked out. After getting another mechanic, he stated they used the "wrong" filter in which I had paid an extra $10 for which caused it to leak out. I called numerous times to asking for the manager in which the name kept changing of who that was by the service rep that was answering the phone. I even called corporate and still haven't had anyone reach out to me regarding this error which could've caused significant damage to my vehicle. So I've basically paid twice for a oil change and never once spoke with anyone to get a refund. I will never go here again.

3 out of 4 times has absolutely awful. The first time was great, so I keep chasing that rainbow…read more... The second time, after 4 hours and me being the only vehicle in the shop, the one person working in there had a mental breakdown....so I left. The third time they said it was a 30 minute wait. It took 3.5 hours. The fourth and final time, which is right now.... is now going on 3 hours after being told 10 minutes. I quit Wal Mart.... Amazon, Jiffy Lube, Lowe's, and Harris Teeter....will take a bit longer to get around, but at least I can keep my soul.

Great experience getting 4 tires installed on a 2020 Subaru Forester…read more The team went out of their way to make sure all steps were performed to their required specifications. The store manager went into the bay to audit the installation. BJ's Wholesale Club offers free tire rotation (every 5,000 miles) and tire repair on all their tire purchases. We saved $345 compared to a local competitor's quote. Get a quote from BJ's Wholesale Club for your next tire replacement purchase.

Moore County missed the mark not getting a Costco. We had BJs membership. Stopped going after 3…read moremonths. Such a disappointment.

They always get you in and out! And comes with a car wash. I love coming here. I find them to be…read morehonest

Good customer service, technicians had patience with me and provided clear data about my vehicle…read morewith written reports.

Seth. Was amazing! So professional. Glad we were able to work with him. I would recommend you…read morecontact him.

Take your business somewhere else. I bought a car from them TWO months ago and have yet to receive…read moremy license plate and tags. My husband and I keep calling and keep getting the runaround or no call back at all. Now I have a car I can't even drive because of their mistake. We live 2.5 hours away and I was told I can drive there every 3 days to get a temporary one. Who has time for that and with WHAT CAR, since I was also told if I get pulled over and get a ticket because of an expired plate I will be responsible since it's not their fault. I wish they would call me back as much as they called me when they were trying to sell me the car. They have done nothing to try to make this right. Do better!

Competitive pricing. Efficient. Reliable. Nice people…read more Thorough. They fix things and check everything

We've been to Harrell's twice and both times their staff and service were exceptional. I've heard…read morepeople mention a good mechanic is rare so I'm here to let you know the good ones are at Harrell's! Highly recommend and we'll be back next time we need anything for our cars.