I took a peep at the other reviews and thought it was fair to share mine. My experience was positive, maybe these are the reasons why: 1.) I called ahead to see if they accept appointments, they do not. 2.) I brought my own oil and air filter for them to use on my oil change. Saved me around $35 off the cost of the service. Positives: 1.) Indoor and outdoor seating. I really appreciated the patio out back, it was cozy and spacious enough to not have to wear a mask and my kid could do her thing (never sit down or sit still). 2.) Clean, spa-like bathroom (I mean, who has clean and rolled wash clothes in lieu of paper towels). 3.) Coffee bar with a ton of options. 4.) They give you a complimentary car wash and if you don't use it that day, you can come back within 10 days to do so. 5.) The technician was extraordinarily polite. I had a few questions and he did a fine job answering them. 6.) They vacuumed the cesspool that is my backseat. Cesspool might be a bit dramatic, but I have a five year old...enough said. Opportunities: Honestly, I can't think of one right now. I knew it was my choice to show up and wait. That's the way those places run. The staff was polite and efficient. Thank you!! read more

My own washer fluid was magically dumped in my trunk. Oil change interval was reduced from 10,000 miles to 5,000 miles. Oil color still looked dark after changed. Tire pressure not checked or filled. Worst oil change I have ever seen. Seriously considering opening my own oil changing service, since they feel they can treat customers this poor. Must be a stupid simple business model. read more

Valvoline Express Care - Tires Near Me - SOUTHERN PINES, North Carolina

If I could give zero stars I would the person at the front desk was very rude and nasty. since when is an oil change 100 dollars! Do not recommend coming here. read more

We just needed a quick wash & knew this place was nearby...Everyone else wanted to get their rides done as soon as the sun came out...2-lanes made the line of cars 10plus go super fast! Many options from $6 to $10 for the top level Ultimate Package! You will be pleased to come here any time :) read more

Valvoline Express Care - Tires Near Me - SOUTHERN PINES, North Carolina

Went in for the first time today. Was charged for an extra liter of oil plus upcharged for a "premium" oil filter without being asked first. I've had this car for almost 3 years and NEVER been charged extra for either of these things at numerous other places including the dealer. I will not be returning. read more

My fiancé whom is a military veteran went in for a routine oil change. He was quoted $69.99 for synthetic. They ended up having to order an oil filter due to his car being newer (which is totally understandable we appreciated them doing so). When he went to pay it was $99.00 (That is more than a dealership itself would charge). My fiancé paid the bill, but we feel like we were not told the truth from the start and overcharged for the service. We will not be going back again. read more

CROOKS! They let my sister leave their service center with metal on metal brakes. They told her the car was perfectly fine, did not suggest a brake inspection. I don't trust any service place that could definitely hear metal on metal brakes (which was exceedingly apparent once I experienced it myself) from driving the car into the service garage and out again once the service was done. Took it back and they charged $35 brake inspection to tell her that they wanted to do the front brake pads and rear rotors for a mere $600.00 ......AKA only half a job on both pads and rotors.... They admitted that they didn't do an overall inspection, the day before, of the car, only under the hood; proving they only took care of the bare minimum and let my 4 yr old nephew ride in an unsafe car. BUT MADE SURE TO CHARGE HER to the full extent that they could. read more

This was my first time getting my oil changed here and I was highly impressed. Definitely my new spot for getting my car worked on. The staff were kind, courteous, and professional. I was in and out of there within 30 minutes. The building was super clean and comfortable seating with a full service coffee bar to order coffee from. Super cute and I loved it!! read more

Went to get oil changed today at PJs Auto care and was advised to replace cabin air filter. At checkout the total was $118!! After closer look, they charged $30 for a small cabin air filter. I thought that this was high so I compared the price to auto zone online. Turns out the sell the same product for $14. I approached the owner of the business and he proceeded to try to educate me on business. They will never has my business again as they are gouging prices without even informing the customer prior to checkout of the actual cost. Owner even tried to give me money back because he knew he was ripping me off. Terrible business. read more

I do not recommend them! I have used them for years(since they opened), but not anymore. Took my car in because it was making a noise and was feeling some vibration. I asked him to check shocks and he said the shocks were fine. Mechanic said it was the front wheel bearings. Spent $600.00 to replace. Noise was still there and then noticed a leak underneath. Leak was from the rear driver side shock...took the car back in and they said they wanted to make it right. For one shock they wanted to charge me $389.00! Took it to Tri-City automotive on Sandy Ave. $575.00 for both back shocks. Will never use PJ's again, so disappointed in their service and way over price. read more

Avoid this place like the plague, what a scam! The owner gave me a verbal price of $45 to change the oil and would not accept a Valvoline coupon- fine. After a few minutes in the waiting room, he informs me that it will be $65 for the oil change because my 2012 Highlander takes two more quarts of oil ($10/quart?!!). I decided against doing business with him and would go down the street to a different company, BUT he said he had already drained my oil and that I must pay the $65 even though I had not agreed in any way to that price!! He held my car for ransom until a police officer showed up and I had to pay the $65 (and reconcile the difference in small claims court). This guy flew off the handle and wouldn't even split the difference, calling me a thief. It wasn't the $20 that ticked me off so bad, but the principal, his belligerent attitude, and unprofessional manner towards a customer. I have taken this up with their corporate office and waiting to see if they have a response to this untrustworthy franchise owner. read more