We had some work done a few years ago by another company that left us dissatisfied. Our neighbor told us that she had used Discreet and recommended them to us. We got an inspection and quote right away. Alex and his crew came out today (right on time) and went beyond the call of duty in making sure that the work was done right. The area (where the rats had invaded) looks beautiful. Outstanding work and professionalism. read more

Completely unresponsive and NO follow through once work has been PAID FOR but NOT completed. We put our trust in them and feel utterly swindled. DO NOT HIRE THESE PEOPLE. read more

BUYER BEWARE! YOU MAY END UP TAKING LEGAL ACTION LIKE US AND OTHERS WHO HIRED DISCRETE RODENT PROOFING. THEY WERE NOT HONEST WITH US. We are over two years into trying to get them to complete their initial contract with us and they have refused to finish their job or honor their supposed warranty. They swindled us into replacing the plastic and insulation under our house, basically upgrading a rodent issue into a lucrative construction project for them. One problem -- they rolled out new plastic and insulation but never got rid of the rodents, so now we have new plastic that has been freshly infested and we're right back where we started. They have refused to help without additional payment, even though I agreed to pay additional fees once, but refused after I realized this was going in a bad direction. As a result of their bad business behavior we intend to sue them, which is not a good use of time, but we have been unable to get honest answers from Kristine in their office. The service started out great with Nick, but as the business grew Nick was too busy to follow up himself and they sent different people to our home each time, and it was like starting from scratch each time with me personally walking their staff through what needed to be done -- including crawling around in places I'd hired them to do. Put simply, we were misled and left hanging. If you look back past the few good reviews this summer you'll notice their five stars are almost entirely from 2012-2013 when they started. Yelp has hidden some of the bad reviews they got, including one I noted from Crystale G, which also talked about taking legal action against this company. I have been taking copious notes. We have an attorney engaged now. I think Kristine thought we were bluffing when we indicated we would sue if they didn't follow through on their contractual commitments. I couldn't believe she flatly refused to respond to us by phone and then began to ignore our email. The hidden review from Crystale G. here on Yelp also talked about appealing to the state regulators as this company was operating without the appropriate licensing, apparently. There may be cause to form a class and hold this company accountable collectively. We will fight our fight to its logical conclusion, but I would encourage others to be very careful about doing business with this company as they may overcharge and mislead you as they did with us and others. I have never written a review like this and hope never to do so again. read more

Last Fall (2017) in Santa Rosa, I had had as much rodent activity as I could stand...rats racing across the roof over my bedroom and also up and down the roof vent from the MBath. Then I would hear gnawing and scurrying in the kitchen. When one of my unwanted guests decided to join me in the kitchen while I was eating dinner I knew I had reached my limit. I called Discreet and scheduled an inspection ASAP. I signed up for a 2 year service contract including cleanup in garage, attic areas, crawlspace and setting/baiting traps throughout:in addition a full inspection for entry points and exclusion of further intrusions. They also did their best to make sure they didn't track all over the hardwood floors or rugs. Every 7-10 days one or more workers would come to check the traps and inspect the areas. As of 1/11/2018 was declared rat-free and I am now an on-call client. The company is well-run, the employees polite and respectful and knowledgeable. (The owner, Nick, was over several times to help his team and even over the holidays told me to call if I noticed any activity as he had a team on-call during that time!). I can't tell you how peaceful it now is without the pitter-patter of tiny feet at night!! read more

Worst customer service EVER! They showed up an hour late for my appointment because they said they were lost and could not find the house (try GPS, it really works). In turn, I had to reschedule for another day since they were so late. They promised I would be the first call of the day at 8:00 am. Guess what? I got a call at 7:30 am the day of my appointment telling me they could not make it because they had other appointments?! I thought I was a scheduled appointment? They tried to re schedule me but at this point I knew they were unreliable,made me feel like they didn't care and obviously didn't need my business (see other negative reviews about how they treat their customers). I will tell everyone I know NOT to use this company. I called HYDREX PEST CONTROL and they were more than happy to help me out. read more

Nick and his crew took care of our rat issue. They were very flexible, personable, knowledgeable, and considerate. They took the time to make sure any and all entry points were sealed up...even when it required crawling into a very tight space to do so. They crawled into places I would never want to go. The price that they charged me for all of their hard work seemed more than worth it (I can't comment on the cost compared to other places, as I have never had to pay for these kind of services), but I would bet they are competitive at the worst and probably beat everyone else. bottom line, got a rodent issue...call these guys read more

Great service, prompt and courteous! I would however, negotiate the estimate. The job took 3 guys 2 hours total to complete but the estimate was built on 2 days up to 8 hours each day. A little disappointing there. Most importantly-their quality of work yielded the result we hoped for! read more

Do not use this company! They take the full payment after the initial cleaning. They came for 2 checks after that but did not complete the checks agreed in the contract and did not seal back the area which defeats the entire purpose and exposes us to more rodents. They refuse to return any of our calls or emails even though we paid them already to complete the job and its not done. read more

They did such a wonderful job getting rid of the annoying rodents at my house!! The technicians sealed up all the openings under my house and got rid of the nasty smell from the rats! Debra the office person explained my bill to me and even worked out a payment plan for me!! I would recommend them above anyone else! The owner Nick explained everything the technicians were going to be doing which made me feel so comfortable knowing everything would be done correctly! read more

Waited at my house for the 3rd time this morning on this company that was hired by our HOA. They never answer the phone and don't seem to keep a calendar. I was called to schedule an appointment this week when I already had one scheduled today. I will be complaining to my HOA, this is ridiculous. read more

I have recommended this company to clients through the years and never knew how awful they are! They are initially wonderful to deal with over the phone, however they have been late or missed appointments several times, each time having an excellent reason. After cleaning up under the house in the basement area and the attic, there were small areas of the heater ducting that should have been taken care of. Of course I would not have know about this, if I hadn't hired an inspector to come look under the house. I hired a heating specialist to do the cleanup (of rat poop) inside the ducting and replace the portion that had been taken care of by Discreet Rodent Proofing (it was in the bid). A note of caution the company will come out and remove all of the insulation, but the bid does not have a bid for replacement. When I asked for a bid to replace the insulation, it took over three weeks, with many excuses for why it wasn't given, then finally a "guesstimate" from Kristine. Keep in mind this would have been more money for them to make. After each appointment for rat trap checks, they never gave me a report to what was being caught, nor did they tell me when they were finished checking traps. I needed to know this so I could have the new vapor barrier installed a $2,250 item on the bid that was prepaid in excess of $6,000. I have talked to Kristine about setting an appointment to have the vapor barrier installed, she never called back with a time. I have since sent an email explaining my dissatisfaction, along with calls, other emails and I wrote to the owner via Facebook and no one has contacted me. I am a real estate agent and have the opportunity to provide this company with more work in the future and they don't seem to care if they get more business or not. DO NOT HIRE THIS COMPANY! Since I do recommend businesses to my clients and need another Rodent removal company, please contact me with your recommendations for a reputable company. Thank you, Lynnette read more

What a great family run business. Lots of attention to detail. Nick, Darren, Kevin & Alex are super. The rodent proofing takes time, be patient it's worth it. Kristine in the office is very nice & responsive too. read more

I'm disappointed I even had to give 1 star! Last weekend we scheduled discreet to come out to our house at 9am. At 8:30 I received a call that they were "dropping off a crew" an would be right over. At 9:50 I phoned them to ask where they were, and cancel because we had other appointments. They were gracious, although they said they were STILL "dropping off the crew" and offered to reschedule. Fool me once, shame on you - fool me twice, shame on me. I rescheduled. For Noon on the next Saturday. I got a voicemail from Nick to confirm the appointment, but he conveniently rescheduled me to 1pm. When I phoned back to correct him, that we were scheduled for 12 - there was no answer. I can't imagine why a vendor who is trying to make a living - can't schedule appointments or keep them -but we won't be using their service. Its interesting how I see either 5 star or 1 star ratings. They must have all their friends post their 5 stars, and everyone else are real customers who have dealt with them! DONT USE DISCREET, they're a WASTE of your TIME! read more

I'm sure they do great work, however... I had them come do an inspection on Monday. The guys indicated we'd be seeing an estimate first thing Tuesday morning. It's now Thursday and nothing. No idea what happened. I'll be calling other companies... read more

I agree with all the reviews and the praise is well deserved!! Discreet answers your phone calls and always schedules an appointment in a timely manner!! And to top off an amazing service the work is guaranteed! I can attest to this because after Nick got rid of the mice under my house those little buggers decided to naw their way into my garage and discreet came out and took care of it no problem!! Hire these guys, it's worth it!! read more

Nick Trzekiak and his wife Kristine and their dog Jake are an incredible team. Nick's family has been in the pest control business for years and he can handle just about anything. He did an amazing job of ridding my barn of a major mouse infestation and of digging out a huge ground hornets' nest. He is quick, efficient, knowlegable, and a lovely guy. His little jack russell rescue Jake helps him with the rodents and Kristine does a wonderful job scheduling and emailing photos and information. As much as I hate killing anything, Nick is as respectful and humane as anyone could be in this business. I am recommending him to everyone I know. read more

We purchased an older home that was poorly sealed and had significant rodent traffic. Discreet did an outstanding job at every phase -- they did a full inspection before giving an estimate, sealed the gaps and openings, trapped any remaining rodents, did a thorough cleaning, and even guaranteed their work. No one wants to have rodents, but Discrete makes addressing the problem as painless as possible. read more

Really fantastic service. I wasn't sure what to expect, but having rodents is such a pain and Nick and his team made it so easy. Very professional and really determined to find the problem and fix it. The also offer a 2 year guarantee, which is very reassuring. The attention to detail and determination to rid your problem was so awesome. I would absolutely use this family business again and rec them. read more

Called, left them a message. They called back and left a voicemail to me. I phoned them an hour later and left them a message again. No return call in 24 hours. I phoned again. Somebody actually answered. We made appt for 6pm. Left work early to meet them but no one showed up..no phone call letting me know either. Great service and communication from these guys......... read more

It is hard for me to write this review, only because the gratitude and admiration I feel for Nick can't easily be put into words. I have never written a review before, but if anyone deserves one, this man does! His professionalism is amazing. He is so thorough and kind and considerate that you feel as if you can put your problem in his hand s and everything will be alright! My problem was a raccoon in the attic as well as prolific rat activity. Nick found and sealed up every entrance and continually came back to check on activity until there were no signs whatsoever. I have had Terminex in the past, but all they did was set traps. Nick cut tree branches, set traps and checked them weekly, sealed all of the entry points, and checked with me by phone regularly. He uses safe and effective cleanup methods and is exemplary in his ability to explain and address all aspects of pest control. I am so grateful. His wife Kristine is also exemplary in her customer service skills. Their customer care makes you feel as if you are dealing with people who really care! I thank both of them from the bottom of my heart. I now sleep better at night because of them, and no longer do I worry about the structure of my house being compromised by critters taking over. read more

Nothing but the very best to say!! I had racoons, possums and mice living under my manufactured home. Unbeknownst to me my insurance would not cover any of the damage they had caused?? Nick and Kristen did not hesitate to work out a payment plan that was affordable and the work that the guys did was top of the line read more

Unfortunately, I've had flea issues in May which led to ripping out the only rug in my bedroom in my mobile home and we found two holes from raccoons/rats. I called my homeowner's insurance (Foremost/Farmer's) and they recommended Discreet Rodent. Nick came ASAP-NO issues with appointments throughout the process. He was extremely knowledgeable, professional and friendly. He had the estimate completed very quickly and my insurance approved most of it. I couldn't afford to do the extra wire barrier (not covered) in concrete to keep them from digging under but they didn't try to pressure me. They started the job right away and found a dead mother raccoon and two babies. Probably because I had an exterminator the week before because of a serious flea issue. I hope this isn't two graphic. During the huge clean-up of the 24'x56 trailer, removing animals and all the torn insulation and belly paper, I was continually impressed with the workers work ethic and thoroughness. (also found dead rat- we are very close to Brush Creek) I know that they cleaned everything very well because I had to have the skirting removed for releveling and replacement with new skirting. The reason it took so long to do this review is that next contractors for replacing insulation and then the new skirting did not do a good job and the completion of the job was delayed many times. Discreet kept returning to check that no critters were under the trailer which I really appreciated. Their last visit is this week! Thank you to Nick, Kristine, Nicole, Alex and all the other great professional guys! read more

Nick and his team came out last year to rodent-proof our house. They offered the best price and we were very pleased with their service. When they were done, the house was sealed and the team left everything absolutely immaculate. I've been just as impressed with their follow-up service during the warranty period. We've called on them twice when it appeared (wrongly, as it happened) that rodents had found their way back into our house. Both times, Nick and/or his team came immediately, investigated the property thoroughly, and made sure that everything was still in working order. Incidentally, in terms of the reviews from Kirsten C. and Mark J., we had the opposite issue. All of the companies we called out, Discreet Rodent proofing included, gave us photographic evidence of an animal living in our attic and holes all over our structure. Nick's estimate was different from the others'. The other companies gave open ended estimates that had the potential to run into thousands and thousands of dollars without actually solving the problem. Nick's was a comprehensive estimate, with the longest warranty. We knew in advance what we were getting. And, as I said, we've been very pleased with the company's work and follow-up. read more

We had a persistent rat problem for years - the smell, the scratching, it was just horrible. I was an aggressive trapper, and hired a firm to seal the entry points, but no matter what I did or who I hired, the rats would always return. I found Discreet Rodent Proofing on line, but I also had a couple of coupons from SF companies, so I had three quotes done. Nick Trzeciak, the owner of Discreet, was first, and boy am I glad. He was so knowledgable and so dialed in to the nature of the problem. I knew the basic job needed was to clear out and replace the befouled insulation under the house and in the attic, and to seal it all up, but Nick began to educate me about all the other levels of sanitation that were needed, including eradicating their trails with scent destroying bleach. He was experienced and he was very passionate about his work. The other two companies wasted my time. One guy even said there was no problem under the house! They were focused on selling me, not on truly analyzing the problem. Their quotes were cheaper than Nick's, but offered far less. Most importantly, Nick had inspired our confidence, so we went with him. The work they did was superlative - thorough, detailed and exactly what they had promised. There were some small problems, to which Nick always supplied a quick, courteous and generous solution. His crew was very hard working and professional. When I think back to how aggressively they attacked the rat problem in my house, I am really kind of amazed. I heartily recommend Discreet Rodent Proofing without reservation. We have been delighted with their work! read more

Nick, the owner, came out today to investigate an unusual sound from the chimney--likely bats. He was completely knowledgeable and thorough in his inspection. He was honest and wasn't pushy about next steps. In fact, he gave me tips on things I could do on my own to keep rodents out instead of adding up costly things he could do. He wanted to confirm information about bats before making a decision on how we could get them out of the chimney-- I completely appreciate this instead of jumping into a plan that may or may not work. And he didn't charge us anything for the inspection. This is a company I would completely trust to eliminate a rodent or other pest problem. Nick is a true professional. read more

In contrast to some others, our experience with this company has been outstanding. We had racoons under our house which had destroyed insulation, and rats in another house we own that had been present for a long time. Nick and his staff were meticulous in addressing all issues, adhering closely to the contract and did major work to restore the integrity under the house to close out the racoons who were eating the rats there! No more problem. It took several visits but they also trapped all of the rats in the second house and sealed all holes where they had gotten entry. Very reliable and attentive work.... read more

I called Discreet Rodent Proofing for an estimate on a rat problem at our house. Initial set up call with Kristine was pleasant and they responded quickly. Nick came out and was pleasant and courteous to my wife as he conducted a thorough inspection of the premises. Here's where it went off the rails. Nick's estimate suggested but did not include removing and replacing all attic insulation, and damaged duct work (which we didn't see anywhere). He suggested clean out and bleaching of attic and crawl space (for a mere $4,200) and setting and clearing of traps for $675, and exclusion of entry points (there was one, a small 2 inch x 2inch hole in a crawl space vent screen) for $550. Truly the most disrespectful upsell we have ever had. I guess they were making a mountain out of a rathill. I completely agree with Kirsten C that they try to scare you into paying exorbitant prices for services you don't need. After a later inspection by Hugo from North Point Pest Solutions, we have a our rat problem solved for $400 including setting and clearing traps and exclusion. Sure glad we called someone else. Sorry, Discreet, can't recommend you and I am offended by your attempt to get almost $5,000 from us. read more

If you want to waste a ton of money on fabricated claims of rats in the attic and subfloor with scare tactics thrown in that end with a massive estimate, then Discreet Rodent Proofing is the company for you! Me? I was on to them and got a second opinion that was much more honest and reasonable. I cannot believe this company stays in business. read more

Nick and Kristine run a first rate company and their team of guys do great work. I had a rat super highway running the length of my roof line and they figured out how to get in the house using the dog door. Rats were in the kitchen, behind cabinets, behind stove, under fridge and ultimately, we even found a huge one living in my bedroom closet.. it was horrrifying. They were in, under and around the garden shed, woodpile and compost ( that has all been since corrected) and I really thought I would go out of my mind. It took some doing and we killed a lot of rats. There are traps on top of every wall and roof access point. Nick's Jack Russell, Jake, is an awesome ratter and will find all their hiding spots too! It took persistence but the problem is under control now. I have a slick new electronic dog door which they installed and lucky for me, the rats never found a way into the attic so we didn't have to remove insulation or do any of the really expensive repairs or replace insulation. I have since read that the rat population has exploded in Sonoma and Marin where I live. It's a boom/bust cycle. I hope it's on the wane now, but if not, their 2 year guarantee, is as Kate H. said in her review, very reassuring. I feel I got good value for the money. It was a pleasure doing business with them and Jake is welcome to come back anytime. read more

Our experience with Discreet was not a good one. They inspected the home we were selling and reported a "huge" rodent problem (and even produced a large rat that had freshly died in an easy location to be found) and then proposed a $7000 fix they would carry out that included HEPA filtration and bleaching wood and didn't even include replacing insultation. Since there's no significant problem with disease transmission by rodents in Sonoma County except maybe salmonella if your rafters are dripping in urine (confirmed by Marin/Sonoma Vector Control) I questioned the need for such an expensive intervention. Two subsequent rodent inspections did not reveal any problem of significance and recommended about $25 in repairs (a door stop, essentially). I should add that 4 weeks of set traps in multiple places has not produced a single rat or other rodent in our home. read more

In retrospect maybe only 3 stars. We used Nick and Kristine's Discreet Rodent Proofing during Spring 2017. They are very nice helpful people with pleasant competent employees. Unfortunately the owners were very disorganized and undependable. It seemed as if Kristine and Nick didn't communicate. Nick would promise a visit or a telephone call but Kristine, who did the scheduling, would be unaware of Nicks promises. This was also a problem with recording of our payments. The lead worker would ask for a payment that frequently didn't get recorded by Kristine. Also Nick would tell us to pay the sub contractors directly but Kristine would be unaware of Nicks directions. We finally got it all settled (I thought!) in July of 2017 for a total through our Home Owners Insurance of about $13,000. This included what we paid to Discreet and their subs, (insulation and duct work). One year later, this past summer 2018 I received a call from Kristine asking for details of our payments. I wasn't happy to try and dig up year old receipts and chest stubs but did the best I could. It appeared that Kristine/Discreet had finally hired a new/different bookkeeper. Today, 1 1/2 years later I received another phone call and an email with a bill for $3000+! I am all in favor of family businesses but a business that can't keep adequate scheduling and payment records is not worth patronizing. read more

Ok, this is the way it should be. Don't waste your time with anyone else, I know, I did. I just bought a beautiful home, moved in ready to start a new life, and it's infested with mice. They were ruining our move in experience beyond measure. Mice are having their way at all times of the day, and droppings everywhere. I'd open the laundry room door and they scatter in broad daylight. I have been catching 3 a day, and my exterminator said the two holes on the side of the house were now sealed. But the mice kept coming. They were of no help at all. I knew deep down there was other holes, and that the exterminator guys did not have the experience in sealing and proofing as I liked. I looked online last night and found Discreet Rodent Proofing. I called at my wits end at 11:15 at night, and Christine picked up and helped me right away with an appointment at 8:30 am the next morning. This wouldnt happen in a corporate business that treats customers like numbers. But today our prayers are answered. Nick came and in a couple of minutes he was already finding how the mice were getting in. Nick is our superman. He immediately identified the many ways they were getting in that were unique to my home, and crawled in every spot of this home up and down and found the nests. His professionalism and demeanor put me at ease straight a way. The exterminators assessment was totally lacking by 99%. Instead of telling me it was a problem that might be unresolved for a while, and I had to do so much to try and fix it (like so many people who come to fix things in your home do) Nick is all about solutions and fixing it now with his own two hands. I feel like someone just saved my life, and took a 1000 lb weight off my shoulders. Having mice with kids in a new home is beyond stressful, and I had a friend in college that died from that virus you get from mice and rat droppings. Nick takes pictures of everything for you. All my worries are eased because I know we are now in the right hands. They will not just set traps and plug a hole like many exterminators do, Nick fixes the problem from the root, and I appreciate that. I feel like I finally sleep tonight, and my family will be safe. If you have a rodent problem, you need to call Discreet and I wish I had known about this amazing family run company a long time ago. It's the first time I feel treated like a real person by a specialist who has my family's health in mind when working on our home to rid it of rodents. Thank you Nick and Christine! 8/7/13 Follow up: Well I can truly say Nick and his crew were amazing. This is worth the money spent to have the job done right. His crew were beyond wonderful and professional. I feel like I will now live in a fortress. They caught so many rodents, and sealed up everything. I can't believe how hard they worked. read more

Nick is really a great guy. I would definitely trust him with any rodent issue.

Our attic areas were infested with rats, a problem that had apparently been going on for many years before we purchased the property. Discreet did a terrific job of thoroughly removing the old attic insulation that had become an inviting nesting area for the rats. This is a nasty and tedious job that took several days in our large, sprawling house. They got rid of the rats. Then they sealed all of the possible entry points around the entire house. Their attention to detail was impressive. Throughout the job, their personnel were friendly and Nick, the owner, is a real professional who seems committed to doing a good job. They may not be the cheapest exterminator but they seem to understand that unless they do a thorough job, the rats will just come back. Highly recommended. read more

When we finally got access to our attic space, we could see (and smell!) we had a serious rat problem. Nick and the guys came over and dealt with it very quickly and professionally -- took out the infested insulatation, cleaned the whole area and sealed all the possible openings. They know their stuff! These guys are honest, hard working and a pleasure to work with -- and they always showed up as scheduled. Fabulous job and I highly recommend! read more

Kristine is lying. We had an appointment scheduled Monday at 11. It was very clear when we scheduled it. After several messages I never got a returned call. It seems as though she uses lots of excuses when she is responding to the Yelp messages. Don't waste your time. read more

I am very grateful to Nick and his employees. This past summer we were away and some friends were staying at our (old) house. They found a rat in the house which they were unable to catch. From afar I researched rodent companies online and called Discreet Rodent Proofing. Nick went out to the house immediately to help. Within days he and his crew sealed up the house (a lot of work) and subsequently were able to trap the rat. Recently we have had some work done on the house and the contractors have commented that they were impressed by the "exclusionary" work that had been done by the team at Discreet Rodent Proofing. Thank you Discreet Rodent Proofing. I highly recommend them to anyone with a rat problem. read more

You should trust the reviewers who gave the honest reviews. This people are out for your money. They quoted me before they started the job for $7000 and half way through they told me in order to put new insulations in attic to replace the "spoiled insulation" due to rats urine came out to more than $9000. Of course, I paid because I wanted to get rid of this scammers and out of my home. All these experts, called them experts in pest control, could not figure out that my pest issue came from my doggie door hole. They all make up about holes in the roof and any places except the obvious to get your hard earned money. After i sealed my doogie door hole, no more issued. VERY DISHONEST AND THEY ARE CROOKS IN MY EYES!! read more

Rats were in my crawl space under the house. They had nested in the insulation and pulled some down. It was a mess. I tried another company who said I had a raccoon! They didn't know the difference I guess! After reading Yelp recommendations, I tried Discreet. They cleaned out the loose insulation, and sealed all around the foundation - from the inside. That had to be a nasty job! Then they set traps and came back to collect the awful creatures. Finally, they pulled all the insulation out and replaced it with new insulation. Result? No pitter patter of little rat feet anymore; my crawl space is dryer because it is sealed up and my house now has proper insulation! The price - definitely worth it! The staff is polite, thorough, respectful. I highly recommend this company. read more