They do fine, until they don't. They lost an expensive trench coat of mine and didn't return it…read moreuntil I sent them a legal demand letter.

My shirt is ruined. I really wanted to support a local small business but this one is not it. I…read morejust bought a $50 suede button up and took it here to be cleaned as per the tag. The guy said okay we can do it. I go pick it up today and it's completely ruined. The color is gone. It has a big hole it the arm that they adamantly blamed me for. They were radiating their voices and kept blaming me for it getting ruined and saying I should have known. Horrible experience.

Recently, I took my quilt in for cleaning. A day or two after I took my quilt in, I received a…read morepromotional text offering a significant discount on quilt services if a code was mentioned. When I went in to pick up the quilt, I mentioned the code and asked Five Star to honor the discount or, since I had pre-paid, provide the discount on future services. Employee Sequoia would not consider it. I expressed my disappointment but she seemed uninterested. I appreciate the quality of dry cleaning but am surprised and disappointed by Five Star Cleaners lack of customer service.

A true gem! A family-owned, eco-friendly dry cleaner where they genuinely care about their…read morecustomers. Service is top-notch, the quality of work is excellent--from dresses and coats to comforters and leather. The 100% satisfaction guarantee provides peace of mind. Clean, professional, and very pleasant service. Highly recommend!

I thought it was going to be really convenient having a dry cleaners basically in our backyard, but…read moreafter paying nearly $150 for around 10 garments, many of which were returned not much cleaner than they were when we dropped them off, and with one of them (a faux leather jacket) incurring additional damage (cracked / chipping leather on the collar), I think we would be hesitant to return here.

Fair pricing, fair service, it's just dry cleaning. Got what we paid for, our garments look clean…read more Proximity makes a difference, so probably will use them again if we have anything else to dry clean.

Service Requested~Steamed for My Godmother All White Surprise 70TH Birthday Party on Saturday…read more Quality of Service~It was extremely exceptional and, very professional. The owners were polite, both of them greeted me with a huge smile and, pleasant conversation. It's a definitely a mom and pops establishment it has a laundry mat connected on the other side. Value~I brought my dress in on Thursday late afternoon and, it was ready for pick up early the next day. I tried to get the wrinkles out myself and, I couldn't do it. I had the dress in the backseat doing some last minute shopping at the hair store. I looked straight ahead and, seen the cleaners. The style of dress gives the illusion it's still wrinkly but, if you had seen it before I made the right choice.

These are nicest cleaners, family owned and it was super local for me. Their pricing is great and…read moreeverything was done on time.

Do not take your clothes here if you want them and you treated with respect…read more Have been taking my clothes to them for sometime for dry cleaning, where they have done an adequate but not exceptional job , but the last time a coat they cleaned came back with a rip in it that looks very much like a blade slash. This is an impeccable vintage piece that has sentimental meaning, and when I took the coat back into show them the rip and ask them to compensate me for it or have it repaired, I was told by the owner that she was sure they didn't do it, and she dismissed me immediately out of hand. Not a, "we will look into it", just an immediate dismissal, and the employee at the cash register was left to tell me that they would probably get back to me " within the week." Absolutely, terrible experience, terrible customer service, and clearly questionable ethics on the part of the owners. Not looking forward to taking them to Small Claims Court, but that's probably what is going to need to be done.

The quality of work, value, and attention to details have been consistent on my many visits…read more Last trip I brought a bag that needed special cleaning. not sure how they did it, but better than new appearance!! Thank you for top service every time I come in.

Great service and friendly staff. I will definitely return for dry cleaning services in the future…read moreand recommend their service to others.

Cleaning quality is amazing my worn wedding dress came out so clean I can say better than before…read morethe wedding because the first place that I got it dry cleaned at didn't get the spots out. I was soo happy to preserve my wedding dress with them too. it looks so clean!! I also take my husband's pants and they come out looking spectacular. I recommend this place to my family and friends.

Started with a pair of pants. New pants first time worn,…read morego to restaurant and drip a bit of sauce on the pant leg. I chose not to wash them because I wanted to maintain the darker navy--blue color instead of washing them and washing out part of the color. I chose to take them to the neighborhood Dry Cleaners - Westmoreland (support local business). Customer is always right? I showed the owner the stain she said they would try to get it out. She said that when people wash their clothes and can't get the stain out, it makes it harder for them to remove it. I told her I had not washed them and they were brand new pants. She said she could tell they had been washed and ironed. Oh boy. I went to pick them up two weeks later paid my bill and took them home. The stain was still there, and did not look like they had treated them in any way. Took them back same day. The owner said they tried to get the stain out but with no luck. She told me they would try again with no charge. Don't argue with the customer. I went to pick them up and the stain was as if all they did was re-press the pants. I pointed this out and she told me that old pants were always hard to clean. I told her the pants were new. She told me she could tell they were old and had been washed several times. (This was not going well). "That will be $14" "No that won't" "Yes, we tried to clean them and the stain would not come out" "You told me you would try to clean them again with no charge" "We did. If they had come out clean we would not have charged you. They did not come out clean so you owe us $14" I was having difficulty following her logic. I pushed back. "I will not pay when you told me there would be no charge." I could see the wheels turning in her head as she weighed the outcome of her next words.... "Maybe you should try using a napkin instead of wiping your hands on your pants" as she motioned wiping hands on lap. No charge. Oh boy, any bets on my returning to this cleaners? I think I will take the trip to Tie's Cleaners on Sandy next time I need to use a dry cleaner. Next day service and no lip. Oh, and I threw the pants in the wash and guess what, the stain came out!! Oh boy.

We're new to Portland. We took our comforter in to have laundered. The woman working (maybe the…read moreowner?) was pretty rude. Scolded us on our timing taking the comforter in because it takes a long time to dry and we waited until it was cooling down outside. We told her we weren't in any hurry at all, but she continued scolding us. She told us it would take a while, didn't give us a pick up date or call us when it was ready, and charged an outrageous amount to launder (not dry clean). We paid almost as much as the comforter cost. We also had two clothing items to dry clean and the cost was very high. She was rude again when we picked up. Won't go back.

The cleaning and tailoring is always excellent, quick, and reasonably priced. The owner and tailor…read moreis incredibly kind and cares about the work. I'm glad to have a local place like this in our St. Johns community and to support a small business--highly recommend!

The workers are so helpful and friendly! My first time going, I used the mobile pay app and it…read morecrashed. The owner helped me by providing coins so I could finish drying my clothes!