I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

Jonathan came over and installed my new Smart Thermostat. He knew all the known brand models…read moreavailable and guided me through the phone application, wi-fi and setup process. I thank owner Roy for sending me his best field tech, who is also a Service Manager. We have been using Priority One for many years, and they offer a great value in the desert.

Thank you Gabriel Great communication !!!…read moreAppreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you

We had Comfort Air install our new HVAC system seven years ago and called them when we had an…read moreoutage. The tech came out, fixed it, and then noted our whole duct system was inadequate. We contracted to have it replaced for a little over $9k. The crew who came to work didn't seem to have the full work order and did not provide tarps or anything to cover the mess that fell from the ceiling during the job. We were promised a portable AC unit during the day while the AC was off but that didn't happen either. Our order called for all new vents, but that was news to the crew on site. They did leave and eventually return with replacement vents. The original tech said he would follow up the next day to make everything right, but that's two weeks ago and no word. I'm not 100 percent sure that everything on my work order was installed, but the vents and system are working well. I guess I expected better customer service since we had a great experience the first time. Update: the general manager is following up to investigate our concerns. He was immediately responsive to my review. Hopefully all will be made right.

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

Great communication. Good service and happy to use again. We have committed to their extended…read moreservice

First time using Absolute. Excellent company on time within…read morethe schedule appt . Came to do a summer maintenance on Ac . Reasonable price and very professional.. Definitely will use again. ...

Outstanding service and very competitive pricing! The owner is very hands-on, thoroughly explained…read moremy options, the pros and cons of each, at length, which was much appreciated. He fixed a botched repair done by another HVAC company, and he worked 2-3 hours to you get it just right. Would and have used again!

Arrived when stated, very nice tech quickly diagnosed and repaired, very respectful for keeping…read morearea and carpets clean.

Our a/c went down this past weekend. The outdoor unit stopped running so the fan was just pushing…read morewarm air through the house, making it unbearable. I went onto the website on Sunday and booked an appointment for Monday afternoon. We were expecting the technician to show up between 3-6 p.m., but were thrilled when Christian called to ask if he could stop by a couple of hours earlier. He was very courteous and knowledgeable, and quickly diagnosed the unit and had cool air flowing again within about 30 minutes. He offered several service options, provided his opinions, and let me make my decisions without pressure. I was thrilled with NexGen when they installed the system seven years ago and am just as happy with their ongoing service of the system!

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

What a fantastic experience! Starting off with meeting their salesman Julien who showed up on time,…read morewearing a company shirt and listened to what type of system I wanted and what my budget was and then presented me with 3 options all within my budget and within 2 hours of our meeting! Next came the 3 person installation crew: Aaron, Johnathan and Jesus Jr. They showed up on time, in uniform and introduced themselves to me. They installed my new split system ac unit with an inverter compressor with a gas heat fan coil unit and installed new diffusers throughout the house in 10.5 hours working non-stop (I gave them access to the drinks in my mini fridge to keep them hydrated) but I was very impressed with their work ethic! They even fixed the 2 pre-existing issues I had with no air flow in 2 of 3 rooms by rounding out my duct work that had become squished. In the course of moving the old fan coil unit out and the new fan coil unit into the attic, the ceiling sheetrock was cracked; they took pictures and reported it to their boss and brought it to my attention. So, Next Level scheduled a repair man for the ceiling and a Tech to investigate the lack of air flow in the kitchen. 2 days later Roberto and Bryon showed up first thing in the morning. Roberto not only did a great job repairing my ceiling, he also repaired the area around the new thermostat that needed touching up. Bryon adjusted the volume dampers we added to our existing ductwork to force more air to the kitchen that had always been starved of air flow. My whole house is now very comfortable and I'm actually looking forward to receiving my electric bill to see how much I'll be saving!!! I found Next Level by using Google AI and asking for the best AC companies with the best pricing and the highest customer satisfaction ratings and Next Level was one of five companies I interviewed. They obviously have earned their reputation in this valley!!! Thanks again to everyone at Next Level for taking of me.

Amazing A/C service! Our air conditioner stopped working on a holiday, (4th of July) and they were…read moreone of the very few companies that actually answered our call. They responded quickly, were professional, and got our A/C back up and running. We're so grateful for their great service and would definitely recommend them!

Called for servicing our HVAC They were easy to work with…read moreand did a good job for a reasonable price

The previous owners of our home actually used the garage as a place to park their cars. I mean,…read morereally?! Kidding aside, when we moved in with the idea of turning it into a man cave one big necessity was a ductless mini split. Without one, the temperatures inside easily topped 100°. Ethan provided an inspection and an estimate quickly and with a lot of insight into the pros and cons of each manufacturer. Impressed by his knowledge and affability, I agreed to an installation and I was ecstatic with the final product. Ethan, Joe, and their crew did an absolutely fantastic job installing the mini split without any fuss, muss, or dust. Inside and outside the install went seamlessly and best of all, the garage is a cool place to be. In short, outstanding work done by good folks at a fair price.

The team that installed our new HVAC system, José, Ricardo, and Carlos, arrived on time and did an…read moreexcellent job. 8/10/26.

Timos was Fantastic!! I had one company come to my house…read more (since I had a coupon) and to see why my AC was not up spreed...they explained the problem ..charged me $725 only for my AC to go out again after 12 hrs... I called again.. they came back out got it running for only another 12 hours. Called again!! said it would be 10 days before the next service.... My neighbor said to call Timos which it did.. they came out right away and fixed my problem (which the other company said they had done... which was BS.....Timos had me up and running in an hour. I bought a yearly contract with them... 5 company for sure. I Highly recommend them.

My air conditioner shut off in the middle of the day, 105 degrees. Two hour later a very…read moreprofessional repairman was at my door. The problem was something minor in the attic. They fixed it for the minimum house call. I'd highly recommend giving this company a call.

wonderful service. The technician could not be any more polite and professional. such a pleasure…read moreto do business with this business and they never try to upsell you into to anything. I couldn't be any happier