This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

I was a regular customer of Toyota of Brookfield especially for routine maintenance like oil…read morechanges/lube/tire rotation because i think this is one of the moat important things you can do for your vehicle. BUT the price was in the $70 range and has now jumped to $140. Im sorry but i can find someone to do it for much less that will also do a good job. Then to add insult to injury they claim my hybrid rav4 needs a filter on the hybrid battery cleaned every 20,000 miles for $99. So i'm done going there for routine maintenance. I will learn to clean my own battery filter and find a reliable shop for the oil changes/tire rotation basic maintenance. Its a nice facility with a great waiting area but they have gone crazy with their pricing.

Acura Of Brookfield always has great service and has friendly staff. I enjoy the snacks and coffee…read morethat they have in the waiting area as well.

This was my first time here, and I was pleasantly surprised by how friendly, professional, and…read moreefficient the staff were. I'm so glad I came here and thank you Brian so much for helping me buy the car I really liked , and the gifts he gave me too!

Absolutely above expectations in customer service the sales team, financial team, and management…read moreteam will go above and beyond to ensure the customer is satisfied I can not recommend them enough

We have been buying cars from the Enterprise system for almost 20 years...and have found it to be…read morethe absolute best for purchasing vehicles. We are about the easiest sale any dealership could make, as we always know what we want (Toyota), and what to expect. However, this dealership exceeded our expectations (which were good when we came through the door already). Chris Eckart was professional but friendly, easy going but timely, prompt but very flexible. All of the team was attentive to our needs, from management down and almost clairvoyant whenever we encountered additional requirements for the purchase. Management and finance was handled with grace and style. Some of the "Best" explanations regarding warranty and purchase requirements were given by the group. It may be awhile before we go back, because the cars are that good. However, we'll be back!

I don't understand why this place gets bad reviews. It's a tire and general vehicle maintenance…read moreshop. Customer service is satisfactory for such. They have great pricing and always can fit me in on short notice. We have taken three different vehicles here. Sure the guys at the front desk can be short. If you want the full customer service experience go pay 50-100% more at a dealership. My only negative remark is sometimes it takes them a bit longer than stated for repairs. I try to drop our stuff off early in the day and pick it up end of day to avoid problems.

Best to schedule an appointment because it can be a long wait if you go walk in. I have had my…read morewinter tires changed here for 10 years

Leased a vehicle at Juneau in Aug 2024. I lost wheel lock key. Service guy said it would be…read more$200-$300 to chisel it off. Independent tire place told me every mechanic has a simple tool to do that and charged me $35. Called Aug 2026 to do a new lease. John Doyle, who sold me current lease didn't return my call. Ten days later I called Sales Mgr Randy Tennies, told him what I was looking for. He said he had exact car, it would be on his lot in a couple days and he'd call me. He didn't call or return my calls. Went to Boucher and in 2 days drove off with new lease, $32/mo less than Tennies quoted.

Had my 21 Envision towed there for an electrical issue. They diagnosed it and said it was the…read morebattery. The next time I drove it a message came up stating that the car was running on battery power basically. So after spending $400 to replace the battery I still have the same issue. They then said that it's to much of a hassle for them to deal with my warranty company, they only want to use GM warranty. I would not recommend taking a vehicle here for service or buying a vehicle from this dealership. They don't care and appear to not know how to troubleshoot vehicle problems. DON'T GO HERE!!!!!!

First class experience. Car was detailed with no issues. Great price with exceptional service…read more Carfax was available so history was fully disclosed. Price and terms fully disclosed so no surprises. Good people.

I bought my car in January and I couldn't have been happier with my experience. I worked directly…read morewith Eric and Nick, and I got a great car. The quality is fantastic, and it has all the features I needed and wanted and for a really great price. I have not fantastic credit and they were able to get a lender to work with me, and I didn't get a crazy great interest rate but I got the financing and that's what's important. The blower went out on my car 2 weeks after I bought it and Nick replaced it free of charge, no questions asked, no problems whatsoever and my car works fantastic. I would buy from them again, hands down..

I wasn't sure what to think of this place, but one of my fellow yelper's really raved about it so I…read morethought it would give them a chance. And I'm so glad I did! I needed an oil change and tire rotation for my new vehicle and I was on the fence of where I had booked an appointment so I decided to come here after not being here for a few years. I'm so glad I did. Taylor was wonderful from the moment. I walked in and to when I left about an hour and a half later, I love their coupon specials and three pack of oil change with rotation is an awesome deal too! And of course, the car wash which I already washed it today so I got washed twice. Considering the fact that they closed at 3 o'clock today and I got in past 1230. I was highly impressed with the speedy service and friendly staff. I will definitely return soon.

I received a safety recall notice from Honda for the replacement of the rearview camera assembly on…read moremy Odyssey. I called the service department at Wilde in Waukesha to schedule an appointment. They have an automated call attendant system. It transferred me three times before I got to speak to a person. The recall notice stated the repair takes approximately 20 minutes to complete. The service scheduler told me it will take 2-3 hours to complete the replacement. I disputed that. He scheduled my approximant. When I arrived for my appointment, I was told that they do not have the replacement cameras in stock, and they do not know when they will receive them. No one at Wilde Honda bothered to call me to cancel my appointment. So, I wasted a trip to their service department.

They are the best! Wonderful staff and selection of quality new and pre-owned vehicles.read more

I have brought my car in 4 times for an oil change, all I know is I have used a dealership in Ohio…read morefor years never had a problem, then I come here and first time had a service rep, got an oil change no problem. Somehow I got switched to Mary Lou and now the last 3 times she had come back with 3k, 9k and now 15k worth of repairs. Insanity, I will never do business with them again. They not only lost my Lexus service but my husbands as well. I would never trust them with any recommendations...beware...not sure if it's Mary Lou or the whole service department. Either way I highly recommend you go somewhere else. Unless you don't mind throwing money at them.

I initially came to ask questions shortly before they closed on a Friday. They were kind and…read moreanswered all of my questions about tinting and the paint protection. They had an opening from a cancellation on Tuesday morning, so I took that opening, and I was able to drop my car off on Monday evening. There is a key lockbox, and the the exterior has cameras all around for security. They finished the work about 6 hours before the estimated time (I was told evening, and it was done about noon on Thursday). I picked up the car on Thursday evening when I was available with no problem. They were thorough with instructions to protect the work done. I highly recommend Blackout.

All of my family have gotten our cars tinted here. Every time, amazing customer service. Quality…read moreand value are both fantastic as well.

Counting the car for me and cars I've co-signed for my sons, I've purchased four from Wilde between…read morethe summer of 2022 and the spring of 2024 (one new, three used). All have been with the same salesperson, Big Mike. I couldn't be happier. Before the first car we tried multiple dealerships. It was the mixed bag of awfulness that makes people like me dreading buying cars. Got a recommendation to go to Wilde and ask for Big Mike. Saved us. A year later, we needed a new car. Since Wilde is almost an hour from our house, the market had changed a lot in the intervening year, and weren't buying a used car, we tried looking at other places. Ended up calling Big Mike. He calmly addressed our needs and we drove away happy. Bought our third used car from them just a couple months ago. Obviously, there are a lot of negative reviews for Wilde. What do I make of them? Well, if I'm honest, I do t know if I'd go to Wilde if I had to play roulette and take whatever salesperson walks up to me first. I've never seen anything bad, but the place doesn't have a vibe of excellence that would put me at ease. I've worked with three difference finance agents. Wild variety of experiences--even the guy we used twice was different each time. Again, nothing unethical or problematic like I've experienced elsewhere, but rather I'm willing to put up with "ok" because I know I'm getting fair treatment on the front end of the shopping experience. Two years after buying used and a year after buying new, I'm still happy with the cars. (It's the used car market--and there's no guarantee with the used car, so I've taken a risk and got lucky.) could have turned out bad, thankfully it didn't. New cars come with some free routine maintenance. Service has been fine. Again, nothing "wow" but also no red flags or anything to complain about. People are friendly and seem knowledgeable. Even so, once my free service is over, I probably won't drive an hour to get my car serviced.

DO NOT BUY A CAR FROM WILDE! I've purchased my last 3 cars…read morefrom Wilde over the last 15 years. But regretfully the once good service department has gone down hill to the point where they are overcharging for work performed. There service department is no longer to be trusted. On two occasions I confronted there service tech and had I not been knowledgeable.... the manager would not have apologized and took hundreds off the bill. I have hoping to buy a 4th vehicle from them but I have lost all respect for this dealership!