So glad I chose Cox's when I decided I wanted to get a motorcycle. This dealership is excellent and everyone is great at what they do. Joe, Sarah, Jerrod, and Rob all have made my buying experience much more than just a "purchase." I feel like part of the Harley-Davidson family now. The service department and parts department are also very customer service oriented and excellent at what they do. The apparel department also rocks and they always are ready to help and explain the specials and on-sale items. The Riding class I took from Cox's Harley-Davidson was excellent and the instructors taught me valuable skills for safe riding and gave me the confidence I needed before getting out on my new bike. It also allowed me to get my motorcycle endorsement in a hassle free manner. Tom and Gene are a great tram of instructors, I highly recommend them... Stop in and see what Cox's Harley-Davidson is about, you won't be disappointed! read more

I dropped my motorcycle off for service. I informed the dealership that I had an oil leak on my Roadglide and I needed that to be looked at and or repaired. Between the next several weeks I received several phone calls about additional work that needed to be completed on my motorcycle. The total for the service conducted on my motorcycle came to $2,192.03 based on the additional items the dealership stated I needed to be done. After the 4th phone call I received telling me I needed something else done I informed the dealership, I would take care of the anything else at a separate time however I was ready to pick up my motorcycle as the repairs were stated to be completed. The service department said no problem, the bike is ready to be picked up. I received a call roughly 2 hours later from the dealership saying they had bad news, they believe the motor was no good on the motorcycle and it would cost me more to repair then to purchase a new motorcycle. Discouraged I drove to the dealership to retrieve my motorcycle. At my surprise the gentlemen at the counter said the service associate I had been talking to was new and doesn't know what he was talking about. The motorcycle and motor were fine. I needed to drive the motorcycle for an additional 500 miles get the oil changed again and I would be fine. Another team member ran to the back, grabbed his helmet, cranked up my motorcycle and rode it out into the showroom. I swiped my card for the total owed and rode the motorcycle out of the showroom unto my trailer I hauled with me. When i got to the top of my trailer I noticed a "snail trail" of oil that followed the path I just rode and the motorcycle cut off completely. I walked the motorcycle off the trailer and back into the shop to find the associates cleaning up the oil spill my motorcycle left but didn't inform me. The service manager apologized and said he would fix the problem. His fix is an additional $9k in repairs out of pocket. read more

From purchasing with no pressure to the service department providing and continue to provide the utmost professionalism!! of my accessories and maintenance. read more

Dog House Harley-Davidson - 2024 CVO STREET GLIDE - Motorcycle Repair Near Me - Rock Hill, South Carolina

Bought my bike from Harley and I absolutely love it. I was in an accident with my first bike and they helped me find a lawyer and took care of the wrecked bike for me. Everyone is so nice and helpful. The name is now Dog House Harley Davidson. read more

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I have spent 4939.67 on my Harley. Apparently there are no experienced mechanics like Cox had. They charged me $277 for a freaking Harley battery! That battery continually goes dead. They have changed out the regulator, the stater, the pump. Every time I go there I don't get out for less than $1800. read more

They have a great selection of new bikes. If that is your market then they will have what you are looking for. My unfortunate experience was looking for a used bike. I spent over an hour on site speaking with sales and finance and they would never give me a price on the bike. They even wrote up a finance sheet comparing the used bike versus the new bike and by the end of the discussion they said that was not the actual price of the bike. They called the next day and asked if I had given any more thought to their bike and my reply was that I had no information to give thought to. They were the only dealership (all Harley dealers included) that simply would not tell me how much money they wanted for a bike. Pretty wild experience actually. read more

Due to my careless. I did not winterize my Harley Quinn properly. So when i finally take it out of storage. The battery completely died. I called the service desk at this location. And they were beyond helpful. Offer to get it towed to their location. Unfortunate for me. It won't be until the following Tuesday. I can't wait and was set on getting it to work. So I called back to see if they have My battery in stock so I can pick up.. They 6. Their location is big, neat and beautiful. Someone greeted you as soon as you walked in. Customer services for parts was impeccable. Clean and spacious. Mike helped me within seconds and I was on my way less than 15mins. I'm setting appt to her Quinn and oil change and Brakes replace next week. read more

Dog House Harley-Davidson - My Harley Quinn - Motorcycle Repair Near Me - Rock Hill, South Carolina

Enroute to Florida from Pennsylvania, I broke down on 77 S. Thank God for Geico emergency road service. More importantly, Thank God for Cox's HD Service. If I could give these guys more than 5 stars, I would. 2017 Road Glide Ultra, clutch slave cylinder, gave up the ghost. Long story short these guys had me repaired and on the road in a few hours. All this on an emergency service drop off. Thankfully they have some great HD Techs!!! Lest I forget, they also applied a military discount saving me some cash. OUTSTANDING...HOOAH!!! I very Highly recommend Cox's HD-Rockhill!. read more

This is the worst Harley dealership in SC. Today I was on hold for over 20 minutes attempting to order a part. Since no one would pick the phone, I went to the store and had the displeasure of working with a lazy, ignorant, hippie looking employee by the name of Doug. The best thing they could do would be to fire him! They are overpriced and will rip you off, ESPECIALLY Doug. I will not be purchasing anything from them as long as he's employed there! read more

Dog House Harley-Davidson - A Doug - Motorcycle Repair Near Me - Rock Hill, South Carolina

No inventory showroom was completely dead. Maybe due to Covid but a Waist of my time.

Apparently, they dont work on a bike older than 10 years. Seems to be more and more of a problem with dealers. No mention of that in any of their promotional information, but I probably did not look hard enough. But I am curious what response I will get when I shop for a new bike and then ask 'Will I have to sell it and buy a new one once it is older than 10 years?' Or will they lie and say 'Oh no. If you bought it from us we will service it.' Yeah....sure.... Uh huh. read more

I wanted to take a rider safety course look at a couple of HD locations called them they never returned my call. When I called Cox's I talked to Archie who walked me through and went the extra mile to make sure I was in a spot. I went to the course and had the best time learning all the safety aspects of the bikes Christine and Randy were the best instructors trained with meaning really wanted to give their best in providing the classes and observing the skills. I was so impressed that I bought a 2011 XL 1200 Custom and Archie took some money off as well, this whole process was like being treated like a VIP. I would definitely recommend this place for any one who wants to purchase a Motorcycle. This is the best dealership I have ever been to. read more

Dog House Harley-Davidson - The 2011 XL1200C - Motorcycle Repair Near Me - Rock Hill, South Carolina

I called the service department about a 15,000 mile check up. Since my bike is over ten years old, they weren't working on older bikes, ie, ten years and older. I am not sure why that is the case??? read more

They need to invest in better parts people. I called to get a part and the grumpy a_s old man was about rude as hell, and put the phone down an started talking shi- about the part I needed. If you hate your job that much find another one. read more

Very good dealership, I really like the customer service and the individual attention to their clients. Trey and the crew are always straight with me. I have purchased aftermarket parts and clothing as well as a bike there......Good folks for sure read more

My wife and I and another couple were out riding around. We decided to stop into this dealership. We went inside made a few purchases. We left around 4 and decided to ride around the area. Well my front wheel bearings went out on my bike. I called back to the dealership told them I was broke down and could they help me. I told the so called service guy I was from out of town with no hesitation he said we close at 5 he could look at it Monday. That's not business that's just someone that could care less about customer service. I will never ever darken there doorway again. Bad business bad customer service. read more

Cox's service dept. is the best! Wanted to change bars on my older Road King and Cox's service dept. team helped me select the right parts; walked me through the process. All costs were discussed beforehand and clearly defined. Kudos to Mike, Rich and Steve. Picked up bike and install exceeded my expectations. read more

Stopped at cox's leila And Marie were awesome took care of me and my joe from Chicago . read more

Dog House Harley-Davidson - Motorcycle Repair Near Me - Rock Hill, South Carolina

Purchased about $800 bucks worth of parts from Cox. The parts people were super helpful and friendly. Everyone in the store acknowledged me and ask if I could be helped. It's a beautiful store, very modern showroom and shop area. A must visit if you are in the area. read more

Could not have asked for a better experience with purchasing our first Harley! No pressure, no hassle. Friendly and courteous. Scott, Joe, Bart, Matt, Skip and Marie were all AWESOME! Thank you so very much!! read more

The crew at Cox's Harley Davidson are so incredible. Best customer service on the planet!!! They immediately made us feel like family!!! :) Can't wait to come back and buy our next Harley! read more

I went in two days in a row. First day, I wasn't welcomed into the store. I was looking to buy shirts for a party. I received no assistance as I looked around, but did receive some stares. As I was walking out I was told to "Have a nice day." I went back the next day to purchase shirts because I thought it was more convenient to purchase from here. Again I wasn't welcomed into the store, and wasn't offered any assistance. I was also ID'd as I was making my purchase. I come from a Harley family and the past few times other relatives have gone, it has not been pleasant. Just sharing my experience. read more

Done a lot of business with these guys in the past, aaaaaa-lot. One of their mechanics recently made a mistake costing me hundreds of dollars to have someone else correct. Called service, sent over receipt for correction and asked what he would be willing to do to make it right. I was not asking for full reimbursement, just acknowledgment and a show of goodwill. Service manger instead had a list full of excuses, didn't seem interested to hear what I had to say and finally said, "There is nothing I can do for you." I will no longer be visiting the store. I will no longer recommend them to anyone. If you plan to get service done with them, best of luck to you. read more

I have been in several dealerships but this is by far the most friendly bunch you will meet and all ways ready to help. I met one of the techs for the first time a few days ago and he was very helpful. Even in their crazy busy times they ready and willing to go the extra mile. read more

Cox's HD 'WAS' my HD Dealership of choice, where i have purchased a lot of 'merchandise' as well as a new motorcycle (2013), until they ripped me off for $330 dollars. Most of it was in 'Chrome Cash' accumulated through expenditures on an HD Visa card. $87 of it was out-of-pocket, on the card itself. Cox's required that i pay full price up front to order a part, that seems to be on 'perpetual back order' since 6/11/19 (they said *delivery in 2 weeks*). We are now pushing Sept./19, no part, no refund, no reinstatement of chrome cash, and TOTAL run-around on the issue, after multiple contacts. They all sure seemed nice whenever they were taking my money. I won't spend another dime there. You'd think, with HD stock 'tanking' by 32%, they wouldn't want to lose loyal customers. I don't take POOR customer service well, and have filed a dispute / grievance against Cox's with my card company AND corporate HD. read more

The Folks at Cox Harley truly greet and treat you with respect and make me feel comfortable and happy to be there. From the sales staff to the service staff. I Ride thirty three miles from University City for service and shopping. With over thirty years of riding a Harley Davidson, I finally have my own personal technician at Cox. Shane treate my Two Wheeler like it was his own..........Eddie Austin read more

Only been there once. I'll try it again but the service was slow and not one person acknowledged me or said they would be with me in a moment. Nothing. Where do you pay for stuff? Parts department, jewlery counter? Where? no idea. read more