National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Michael was a big help, we had a reservation at another spot just down from Alamo but that got…read moreFox'd up and that car reservation got screwed up so we looked to Alamo and got a great ride! My only thing I wish they would change would be to help people at the counter with getting a car. After traveling over 3500 miles and 8 hours in a plane then landing and not having a car to get on the road is frustrating. Then to be told I can only reserve online just adds to it! Other than that we are pleased it all worked out!

Hertz Rental Car Review - 10th Street Location…read more I would like to recognize the excellent service provided at the Hertz Rental Car office located on 10th Street. This office has many repeat clients who return specifically because of the professional courtesy and service provided by Caleb. Caleb is patient, knowledgeable, and consistently professional in the way he assists customers. I have personally witnessed him go the extra mile to help clients. For example, when a customer requests a specific vehicle, Caleb will call other Hertz locations to see if they can accommodate the request so the client receives the car they want. Marcos, who previously worked at this location, was also part of a great team. He has since moved on to another job and is missed. It is clear that this office values customer service and professionalism, and that is why many customers continue to return.

If I could put a 0 star I would. The service was very disappointing! I received a dirty car seat…read moreand was charged for an upgraded car after I downsize. They never refunded my deposit and chose to act in retaliation by using my deposit to charge me for an extra day and $80 in gas that was alrea in the vehicle. It's been almost two months and I am still out of money that they owe. DO NOT RENT A CAR FROM HERTZ!

Friendly and helpful. I was forced to rent a GMC because my GMC truck broke down in order for a GMC…read moreto reimburse me. And they were helpful in getting that done. However, the car I had was very small a trailblazer. But it was nice to save on gas.

Enterprise provided the worst customer service I've ever experienced…read more On July 17, I called the Enterprise location in Bloomsburg, PA, around 10:40 a.m. and spoke with a male employee. He confirmed that a 7-passenger Tahoe or similar SUV would be available for pickup at 9:00 a.m. on July 18, with a return at 9:00 a.m. on July 20, for $241. I gave him both my phone number and my mother's phone number. I immediately received a confirmation email, so I assumed everything was set. Around 3:30 p.m., I decided to stop by the office just to make sure all of our luggage would fit in the Tahoe. When I arrived, I was told there was no large SUV or van available for July 18. The employee claimed they had tried to call us, but both of our numbers were "out of service." That was simply not true. My phone received eight other calls between 11:14 a.m. and 3:19 p.m., but not a single call from Enterprise. My mother didn't receive any calls either. Trying to save our family trip, my uncle called the Enterprise location in Shamokin and was able to reserve a similar SUV. This reservation required pickup on July 17 before their 6:00 p.m. closing time, and the price was higher--$301. After receiving the confirmation email, he rushed home from work, and we immediately left for Shamokin, a 45-minute drive from Bloomsburg. Our ETA was 5:52 p.m. Around 5:35 p.m., my uncle called the Shamokin office to let them know we were on our way. That's when the employee informed him that they also did not have a large SUV available. So despite receiving two confirmation emails from two different Enterprise locations, we ended up with no vehicle at all for our July 18 trip. The explanation we kept receiving was that a third party handles the reservations and that the local offices have nothing to do with them. That raises an obvious question: Why is Enterprise allowing customers to reserve vehicles that don't actually exist? If a third party is making reservations, shouldn't Enterprise ensure those reservations are accurate before confirming them? Had I not stopped by the Bloomsburg office that afternoon, we would have shown up at 9:00 the next morning expecting a vehicle that was never available. We would have discovered the problem only minutes before our trip. What would Enterprise have done then? Would anyone have taken responsibility? Would they have found us another vehicle? Or would we have simply been told, once again, that there was nothing they could do? This entire experience was frustrating, stressful, and completely avoidable. A reservation confirmation should actually mean that a vehicle has been reserved. Customers should not have to discover on their own that their confirmed reservation doesn't exist.

Service was excellent, real southern hospitality, easy access from the airport, you just walk…read moreacross the street once you get your luggage, go up to the second floor where all the counters are and they will direct you to whichever floor your car is located.

Wanted to update this. They came after me and my insurance for 5grand in damages to a rig that I…read morecomplained to them was damaged before I left the premises. After more headache and submitting my information and pictures and videos to my insurance they went away. Did I say stay away words can't express distance far enough.

Boo! Not a great experience. I normally use National car rental but decided to change it up and…read moreafter waiting almost 3 hours for my car at the airport, they gave me keys to the wrong car. The wait was definitely the issue and it would have been nice to at least have a good customer service experience but sadly that wasn't the case.

I had a car last weekend and was given the rate. When I got home, an extra $130 was charged to my…read morecard. When I looked for a receipt in my email, they hadn't sent one. So I had to call to get them to send a receipt and there were $100 in miscellaneous fees. I'm not sure if this is what they do in Texas, but I don't like it, tell me the price so I can decide if I want it. I usually rent from Enterprise because the price they give you when you pick it up is the price you pay when you return it. Lesson learned, I will stick with Enterprise from now on.

(6 out of 5 stars!)…read more This was my second time renting with Fox Rent A Car, and once again it was an excellent experience largely because of Zak. Zak was extremely helpful, professional, and communicated everything clearly from start to finish. The checkout process was quick and timely, and he went above and beyond to explain things I didn't fully understand without ever making me feel rushed. Because of Zak's outstanding customer service, I'm officially a customer for life. I'm a co-parent and travel to Austin every other month, and Fox will continue to be my go-to rental company because of experiences like this. Please keep Zak around give him a raise, recognition, whatever you need to do because he is awesome and will absolutely continue bringing in repeat business. Employees like him make all the difference. Goodbye Budget Rental and hello Fox!

Waiting for 18 minutes for someone to help at the desk, location at AUS was supposed to open at 7am…read moreand I guess the employee was running late because of a call in.

This was my first experience with Thrifty Car Rental. I don't normally rent cars for a short trip ,…read moreso I rented a SUV at the Austin-Bergstrom International Airport for the Thanksgiving holiday. The service was outstanding and the vehicle and services that I had requested were delivered. The rental price was a little high but lower than other options offered in Austin. The reservation was made through Expedia.com. Overall, it was a great experience and wouldn't rule out Thrifty for future car rentals.

Fast and efficient service! I only rent based on reviews and I have learned this lesson the hard…read moreway!

Disgusting, dirty car. Smells like urine inside. No words for poor service. Do not pay your credit…read morecard company for this service. Call and complain and make sure you get your money back. They are being investigated and should be shut down. Returning the car after a few minutes in it because it stinks so bad. URINE!!!

I had good service and a nice, brand new SUV…read more I ran off with the Registration for Temporary License and the Texas Liability Insurance Card for the car when I was cleaning my stuff out of the glove box. I'm scanning it here so you have it. When I called the number listed on the rental agreement to let them know I accidentally took these important docs with me, I got a woman in India (call center) who could NOT comprehend why I was calling so I hung up. I'll drop these docs in the mail today to the address listed: 3600 Presidential Blvd, Ste. 107, Austin, TX 78719