They should start having more than ONE cashier bro. Store is alright with shelves being full but it's having to wait in the LONGEST line ever because they have ONE cashier for the entire store and sometimes one specific worker doesn't speak English well (I mean no disrespect - I used to work for DT and English is a requirement from what I've known) read more

Fairly organized, medium sized store. I don't come to Dollar Tree stores for customer service, but it's bad here. The employees are all just hanging out talking, and when I went to pay, the cashier just walked away to talk to her coworker while the cardreader was stuck on "wait for cashier". This location has better stock than the one closest to me, but still falls on the unorganized side. read more

We recently stopped at this Dollar Tree store to pick up a gift bag before heading to a party. This store located near the Home Depot is fairly large and it is actually well stocked and organized. That being said, the staff here was lackluster and not personable. We ended up waiting in line for a while since there were a ton of customers and only one check out aisle open. When we began to check out the employee didn't say much beyond the cost of the merchandise. In the end, this was a great stop for merchandise, but the staff seemed overwhelmed. We would definitely come back to this store again, but hopefully it will be at a time where there are most staff and less of a wait to check out. read more

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Very messy DT. Small is size and the store basically looks like a bomb went off in it.

LOVE $$ Tree... Am here often, I cant say anything bad about $$ Tree right now... Their parking lot does kinda suck & Now that Mandarin Buffet is there - there are even less spots... But all in all a decent store! read more

Dollar Tree - Discount Store Near Me - Chelsea, Massachusetts

I took my 82 year old grandmother here yesterday. Not one thing that she wanted was on the shelf! She made a comment about it that the manager heard. He politely apologized and explained that he was short staffed today but that he would be happy to check the back for what she was looking for. This man must have made a trip to the back for every aisle she couldn't find something in, he went back at least 4 times and each time brought exactly what my gram wanted. It made her day and mine as well. He didn't have to do that or go as many times as he did but he was happy to do it. I wish I knew his name so i could put it in this review. He has customer service skills that you just don't see anymore, it was a nice experience. read more

I was there this morning. Just buying some tin pans. No biggie. Asked the manager if three was a cashier line open. He told me to go to balloons. I waited and got her attention. Meantime, another woman was passing by and I asked her if she could help me she said yes. The woman at the balloons will. I made eye contact with that woman several times. She ignored me. The other woman told the balloon lady a line was starting. By then there was a line at the register and she never even offered to take me first. Just walked right by me. Can I give this zero stars? I WILL NEVER WALK IN THAT STORE AGAIN. RUDE, RUDE, RUDE. I PUT THE PANS ON A SHELF AND TOLD THEM I WOULD NEVER SET FOOT IN THAT PLACE AGAIN. IF YOU HATE YOUR JOB, QUIT. DON'T TAKE OUT ON THE CUSTOMER! read more

I generally like Dollar Tree Stores. I frequent them for any number of things.. The issue I have with this location is the smell. It smelled BAD and it was a strong smell the permeated the entire store. I wanted to gag the whole time I was there and ended up leaving early before I got all I needed.. it was that bad. read more

I absolutely love Dollar Tree and have been to many of Dollar Tree stores but the Dollar Tree located in Chelsea is by far the most unorganized and messy store I have ever been to. read more

I really like the Dollar Tree concept and item selection, but the store in Chelsea is disappointing. It consistently looks like it was hit by a hurricane. Very few items are neat and organized where they should be. Each time I aim to go in for a couple of items, it is a 30 minute trip because there are never, never enough cashiers. The manager doesn't even notice when the lines are in the aisles. It is frustrating. This is a good location and could be a flagship store, but it is understaffed, poorly managed, and a pig pen. When the store first opened it was beautiful, organized, fully stocked, and offered an overall good experience. Something happened to cause its downward spiral so quickly. There is still time to fix it, if management shows an interest. read more

Cashier's first two questions for me were "What's up?" Followed by "What do you want?". Great customer service... not.

This dollar tree is usually packed. It's understaffed so usually the lines are always long which I don't mind because the staff are for the most part nice, always in a good mood. read more

Every time i go to this store its always disorganized, understaffed and not to mention the people the do have working clearly do not want to be there. On more than one occasion i have left that store after being yelled at by a disrespectful employee who seems to have no upper management because each time i ask for a SM or DM contact info i get a run around. Definitely won't be back here i don't go shopping to be disrespected! read more

I like how they allowed exchanges without a receipt. That was nice. Typical dollar store. Basic necessities can be purchased here. But honestly Im generally afraid to buy processed foods from dollar stores. read more

Its a Dollar Tree Sotre. The only expections you should have would be getting cheap made stuff at afforable prices. There store sometimes is messy, sometimes is not. The staff at the cash register is slow but nice enough. The have enough of what you can survive of from some unmedicated medicine, to food, to school & home supplies. I will forever be a fan. read more

Forty dollars will buy you $25 worth of candy necklaces, cry baby gum, blow pops, dum dums, waxed liquid, Now and Laters, Bubblicious, 8 cans of goofy string, 8 toothbrushes, a package of paper plates, matching cups, napkins, streamers, wide, unlimited smiles, and a group hug from 8 city kids. Add an econo-pack of burgers and hot dogs with all the trimmings from Demoulas Market Basket for another $25 and you have a mini block party. Encourage community involvement, add team buliding relay races. Send digital photos to Shutterfly for viewing and voila - 8 less kids for gangs, and other negative, idle time behaviors. Outdoor movie night next month. Popcorn paid for by parents. Soda paid for by next door neighbor. 16 more eyes to keep vigil on a Chelsea investment property, 8 less kids to vandalize it. Cheapest insurance policy ever. Good deeds increase my positive Karmic force. Everyone wins. Catch the WaVe. Get involved. Increase your positive Karmic vibration))))). Start at Dollar Tree. Who knew? read more

Went into the Dollar Tree yesterday 2/11/2016 with a friend she was looking for disinfectant wipes. We ask the employee Abraham who was hanging gift bags. He stop and walked her over to the display and showed her where the item was. I thought that was nice that he stopped and walked her to the item she was looking for. You only find that type of customer service in finer stores. The down side is last week when we went in there the cashier had earphones in his ears and singing and busting a move while checking us out. We were not looking for entertainment. Elaine the Assistant Manger she is so nice and pleasant she brings us back to the store. That is why we shop there read more