This review is for the service department. I always get great help from Jeremy. Oil changes are less expensive at this dealership than other oil change businesses. I also had our transmission fluid changed. I just pull into the service area, check in with Jeremy and give him the key and I can relax in the seating area with free coffee. Doesn't take long at all. Some folks say oh, it must be expensive going to the dealer. I haven't found that to be the case at all. And I know it's done RIGHT. read more

Terrible customer service do not buy from this place. They do not stand behind their cars. They will not fix any problems.

I visited this dealership for the first time, because I wanted to know more about the popular CRV. A very friendly and helpful salesman named Farod, professionally explained all of the details of this vehicle. He showed me the different trim options and models to choose from. I was very impressed with his knowledge. After the test drive, I signed the papers for my brand new 2026 CRV. read more

Greg Henderson @ Don Aryes Honda was great. He was very kind, helpful and knowledgable. He made sure I was comfortable and treated me with the upmost respect. I would recommend to any one looking to purchase a vehicle. Thanks again! read more

Amazing staff and the service is top notch. Ron in service is excellent with communication and timing. I've bought several cars here and the staff always guides me in the right direction. read more

My husband and I purchased our brand new vehicle from Don Ayers and our salesperson Matthew Hill was absolutely phenomenal! He was SO kind, patient, knowledgeable and helpful with the ordering and the process of getting our new vehicle. He kept us up to date on every step and made it very easy! The reason I'm only giving three stars is because the finance department is SO pushy. They kept trying to talk us into buying these packages we were not interested in whatsoever and we were also beyond ready to get out of there with an antsy toddler in tow. He kept pushing these packages and we kept saying no. Once he finally got it, he was less than pleasant for the rest of signing the documents. Like stated though, we truly enjoyed our experience with our salesperson, Matthew and would HIGHLY recommend him to anyone! read more

Bad service. They don't really show that they even care about you as a customer and try and upsell ridiculous repairs. Heard the manager say he doesn't care if customers don't come back. read more

Jeff was very helpful and got us in a vehicle that we love. Don Ayres has always treated us well. That is why we keep coming back.

I paid for a package that includes oil changes. I was going to make an appointment since I live out of town, but their website says no appointment needed for an oil change. So I show up for an oil change, wait fifteen minutes in the service area for someone to even say hello to me, and then I am told that the wait for an oil change is three hours. Needless to say, I'll be getting that oil change someplace else. Deeply disappointed in Don Ayres that they advertise an "express" oil change without an appointment and then expect you to wait three hours. We must have different definitions of the word express. read more

Purchased new vehicle from them because no other close honda dealerships, they tried to sneak in a ton of extra warranties and hidden costs and wouldn't show the overall price of the extra's just monthly payments. Down the line talked to them about trading in the vehicle, typical salesmen drew the process out over a couple hours, then their offer was thousands below kbb trade in value, took my business elsewhere and found a non-honda dealership that offered me more than Don Ayres did. Honda's are great vehicles but there is much better dealerships to deal with I highly recommend looking elsewhere. read more

I purchased a brand new 2025 Honda CRV from this dealership. My salesman was Farod and he provided me excellent service. He was very friendly and easy to get a hold of on the phone for any questions. I felt like the sales department does a good job at finding what it is your looking for and providing service in a timely manner. However, almost a month after the purchase I returned to the dealership seeking out help from their service department. I managed to pick up a nail in my tire that day and needed it replaced/repaired (these tired have less than 1,000 miles at this point). I stopped at discount tire before I went to the dealership to see if it could be patched. Sadly, I was informed that it was too close to the sidewall the patch and I would need a new tire. Discount tire said the tire was under manufacture warranty still and they could replace it for $50, but I would have to wait for it to be shipped there. I decided to go to Don Ayres service department because I figured they could probably give me some kind of similar deal and replace it today. I was also planning of getting a protection plan in addition for the tires. This was not the case at all unfortunately. After spending 40k on a vehicle with them, they said that they would be charging me full price $240 for a new tire no if's, and's or but's. When I spoke to the service manager I asked if he could discount the price through the warranty like the other tire shop, or if there was any other way to get the price lower. He eventually seemed to get irrated by the fact i didnt want to pay full price and began to raise is voice at me slightly. He then at one point Said "What do you want me to do lie to the warranty people!?" I replied "No," and he then cut me off and said "Yes you do!" He also believed that I was lying about discount tire replacing it for $50. He was certain that they were offering to sell me a warranty for the tire not the price of a new tire. After coming to the realization I was talking to a wall and no one here was going to help me without price gouging; I went back to discount tire. They gave me full protection coverage on all the tires and also ordered the new replacement tire for altogether $40 cheaper than what Don Ayres wanted to charge just to replace the tire. read more

This morning I went to Don Ayers to drive a Honda the salesman and I decided to take out brand new Honda Accord Hybrid. After some searching he finds out the sales manager has been driving the car. He gets keys then proceeds to tell me the car brand new 226 miles has been crashed. Sales manager hit a deer. Cracked bumper and they planned to have is fixed Monday the. Proceeds to tell me that nothing will be documented or put on carfax for this vehicle. Hiding it from any new owner in the future. I thought it was unethical so I wanted to inform buyers thinking about buying here this is how accidents are handled. They were not willing to discount the car even though it had been damaged diminishing value based off being in accident. Offered me 50% off accessories. I am taken away from how this process was handled. I have attached picture of damaged bumper. read more

Don Ayres Honda - Car Dealers Near Me - Ft. Wayne, Indiana

Pete Ort lied to me about my break pads being worn out. When I went to change them myself they were barely half used. He tried to take advantage of me because I'm a woman. He told me to replace all 4 breaks and rotors it would be $450. Only the front 2 wheels have disk breaks. This service department should be avoided at all costs!! **it's been over a week. No contact. Looks like there's more than one dishonest person at this dealership. I don't know why they'd even write that they'd have someone contact me when they have no intention of doing so. read more

Don Ayres Honda - "Worn out" break pads - Car Dealers Near Me - Ft. Wayne, Indiana

Went to the service center recently so this review is about that experience. I called and made an appointment. I arrived on time and was greeted by some of staff members. They were upfront about a diagnostic fee. Once they were able to figure out the problem, I was called and told what needed to be done. They gave me the prices and wanted to make sure I was okay with that. I ended up calling back and told them that I was only interested in getting a certain repair done. The staff member was more than willing to only do that repair. Once the repair was done, I received a call saying that the car repair was completed. I find that the staff members were friendly, professional and knowledgeable. Good experience, and I would recommend the service center. read more

My daughter has a two year old Civic - about 25,000 miles - and the air conditioning went out - during 90 degree days. The warranty was only covered at 24,000 miles. I spoke to Kevin - the service manager and he spoke to his Honda rep and they agreed to cover the repair. I was upset when my daughter had to initially pay for the $375 repair - because it is basically a new car - but Kevin was very responsive and went out of his way to take care of this. I have owned a Honda for at least 15 years - my son has a Honda and my daughter has this Civic. I was very happy that they wanted to keep their customers happy. Kevin met my daughter and handled all the transactions with her - very professional and conscientious. read more

This dealership has horrible customer service and are cliche salesmen. Lowballed me on trade in and wanted ridiculous prices on their cars. Hondas are great cars but there are much better dealerships to buy from. read more

Worst experience I have ever had. No communication and was definitely not treated as a priority of any kind. If you do set up an appt to have a car driven to you to test drive/look at, plan on the person never showing up. read more

Coming from dealing with the Honda dealership in Austin, Texas, I had low expectations. Don Ayres changed all that. No attempts to upsale or add services that weren't needed. If I took the car in for an oil change, chances were good that is all I'd leave with. Very appreciative. read more

Good place to shop for a car for sure! You will get a good one if you pick you out a good one. I would suggest a certified Honda. The repair shop is a bit high, but it's a dealership right? They will get the job done, but it's good to learn basic maintenance yourself and save yourself some money and keep it from this jokers! LOL They do good work , but charge for it for sure. it's a dealership though right? I like the deals they throw on them certified Honda's at times then I go grab up one, maintenance I might get done a few times there then after warranty is up I will take it to another place for maintenance or like I said do it myself if I can do the job. Oil change is easy, putting new power steering fluid in is easy, filters are easy. Don will get you flushed out good in your low mile Honda get that transmission flushed Sons! Clean her right out of there! Good place though, I like the free shuttle rides, free fountain pop, under warranty bring your ride here for it's care needs, after warranty it's up to you! If you're an old lady and just want it done, Don Ayers! They will get you took care of in a jiffy. Good place too! read more

My latest experience at Don Ayres Honda has left me feeling frustrated and indignant to say the least! The service department proved itself to be shady and untrustworthy. I own a 2008 Honda Civic Hybrid, and I scheduled an appointment on a Saturday for an oil change and alignment. After waiting for nearly three hours, I was called to the desk in the intake service area where people pull their vehicles in and check-in for service. My representative insisted something major was wrong with the wheel bearings of my car. He said it would take an additional few hours to fix, and it would cost $700. They refused to perform the alignment without this repait. Car maintenance is not my strong suit, and up until this moment I've trusted the mechanics at Don Ayres implicitly. I had run out of time for the day as I had a doctor appointment in less than an hour, but I asked my representative to speak with the mechanic as I was worried. Was it safe to drive my vehicle home? The next available date I had for service was a week from that date. Could service wait until next week? Would I be able to use my car for work, or should my fiancé be driving me? What other costs commonly crop up with these sort of repairs? While the representative was speaking with the mechanic I called my fiancé to tell him what is happening. He told me to leave immediately. He just replaced the wheel bearings when he replaced my popped tire. I went to Monroe in Huntington, IN for a second opinion. Monroe confirmed there is absolutely nothing wrong with my wheel bearings. I explained I had no issues with the vehicle: No pulling, no knocking, etc. They took a look, and confirmed my fiancé's suspicions. Either the mechanic is shady, or incompetent. Either way, I cannot trust this location for any repairs or future purchases, which is a shame. I finally have the 10K saved up for a down payment on a Fit! read more

I drive a 2005 Honda Accord EX, have been a Don Ayres customer for 25+ years, but they lost my business today. I had the Service Tech order a new power window/locks switch (in driver's side arm rest). At $350, this was expensive, and the ST knew the switch had "caved in" from my prior two visits - due to the cheap design. The switch is held in place by four plastic pips with small screws, and the operator has to press downward umpteen times over the life of the car to activate windows and locks. A shitty design. This is a cream puff car, very well-maintained and lightly driven. It only has 126,000 miles in 17 years of driving. I drove the half hour to my appointment and the ST says "Oh, the switch isn't going to fix it. You need to spend another $500 to buy the metal piece that holds it in place". I said "That's outrageous!" He agreed. "Chuck, this car only has 126,000 miles on it, What's the solution?" He says "Be more gentle" Well eff you. Why did you waste my time? You knew the problem! ST says "Do you know how many cars I see?" I'm thinking, don't you keep records on MY car? read more

Overall, I would 100% recommend Don Ayre's Honda for the sales of a vehicle, but I would not recommend them for the financing of a vehicle. We purchased a certified pre-owned 2018 Honda Fit with Zach Chausse. Our experience with him was fantastic from start to finish, and we would certainly purchase through him again in the future. He's such a kind, honest, and funny person and seemed to genuinely want to make our experience the best possible. If I were to do a review for our experience with the finance office, however, I'd give one star. They don't seem to understand how the math on financing works and gave us an incredibly high interest rate considering our excellent credit. We were told that the interest was taken one time at the beginning of our loan (AKA: a simple interest loan) but were unable to explain a $1,400 discrepancy with that description. The financing manager didn't seem to understand either, and he was really heated with us and told us that he was "done" dealing with us and walked out. He did come back, however, and explained that he didn't know how the math worked on it either and that he just trusts their computer program. That made us uncomfortable with financing through Don Ayres, but we really liked our experience with Zach and the vehicle itself. We did our own research later and found that they were doing a standard compounding interest loan (that math at least worked out), but we found significantly better rates going through a local credit union and wanted to work with people who could explain the math. read more

Best car buying experience I've ever had! Go see Greg Henderson. From beginning to end he was efficient, to the point and above all friendly! Total time spent at the dealership was less than 2 hours. I am beyond impressed with this dealership and their entire team. read more

We've purchased three cars from Don Ayres; two in the last month. All have been great experiences but the last two were particularly great experiences - Andy Hitzemann was our salesperson for both. Extremely knowledgeable, he took the time to show us different options until we found what was perfect for our family. His manager Rick Swuires was excellent as well. read more

We want to thank Sales & Leasing Consultant Tyler Halpern, Manager Carlo Borg, and Finance Consultant Anthony Russett for their help in purchasing our Honda Pilot today. Tyler was an excellent salesman. The first time we stopped by, we test drove a car that was not "the one". Tyler was kind and patient. Even though Tyler knew we weren't going to buy the car and it was the end of the work day, he did not make us feel rushed. It was because of his relaxed and respectful demeanor that we stayed in touch and returned to buy our Pilot. We made an appointment with him and he was ready and waiting for us. The Pilot was pulled up to the front and he had the keys waiting. After the test drive he left us alone to speak privately and was never pushy. Carlo was professional and kind. He was reasonable and willing to settle on a price that we felt comfortable with. He never made us feel like we were asking for too much. Anthony Russett got us in and out of the financing department quickly. He was efficient and honest. We ended up buying a warranty that we felt happy with. It was evident that he knew his job well and could speak intelligently about all aspects of our financial transaction. All in all, despite the stress that comes with buying a new car, we felt that the experience went great. Due to the respect and professionalism we experienced from Tyler, Carlo, and Anthony, we would recommend Don Ayres to a friend. read more

For the second time they "forgot" to reset the alert after an oil change and didn't bother to wash my car after offering. Bravo. Fabulous customer service. I bought a car from you and you treat me like I bought a taco. read more

I have leased several vehicles from Don Aryes Honda but when I chose to purchase a vehicle I was told I had to get the pay off for my lease from them in order to purchase from another dealership as they will not give another dealership the amount owed. Unfortunately they also do not give you the correct pay off they give you the pay off if you purchase from them so please be aware to ask for the turn in fee and taxes as you will get stuck like I did with having to pay that out of pocket. very disappointed with the way this transaction was handled and will never drive another Honda again. nor will I ever purchase from the dealership I chose to get my new vehicle from read more

As a car enthusiast I am a collector and designer/engineer of automobiles. Recently I had a need to acquire a plug-in hybrid a certain spec and found one at Don Ayres Honda of Fort Wayne. I had the privilege of working with Cleveland Brock over phone and email to secure that vehicle before sending out my shipper to pick up that vehicle. I have nothing but praise for Cleveland and the quality of service he provided me. I frequently deal with sales folks and it is refreshing to work with someone who is as knowledgeable, attentive and service-oriented as Cleveland. No high pressure sales tactics. Just reliability. A champion of the customer. Few would go the extra mile like him to assist a customer like me who he has never met in person. Cleveland if you're reading this I am shaking your hand. Take care! read more

We had a good experience with buying our vehicle, until it came to the extra key Fob, that they said they would makes sure we got if we would pay the asking price. We have it in writing. Every time I have called they say they can not talk to me due to my husband being the one who bought the car. They keep telling them they can't get a hold of their key guy. So they gave my husband their key guy's number and no response. All we want is what they told us and we have in writing. We bought the car back in September 2020 and it is March 2021. Talk about not keeping your word, read more

Will NEVER buy another car from them, was insulted by there used car department, was going to see if they were interested in buying my 2016 Accord, they offered me more than 13000 dollars less than I paid for it, they said I overpaid when I bought it New. And insinuated that I was lying when I told them what I paid. read more

Easily the greatest Honda dealership in the mid west. Doug S., Frank K. and Charles S. are gods among insects. I just wish Doug would work some Saturdays as that's the only time I make it in. Come on Doug, for the team! Raaaajaaaaaaa! read more

My wife bought a 2011 Buick Regal exactly one week and three days ago, and within two days the rear tires started making a humming noise. We took it up to the service department yesterday and were informed that it needed two new tires and an alignment which would cost $480! Of course, the 30 day warranty won't cover it, nor will the additional warranty that my wife was talked into buying. That is absurd! ONE WEEK AND THREE DAYS! First and LAST time we'll have any dealings with Don Ayres! read more

I hear nothing but negative things when it comes to the Don Ayres dealership. I now have experienced the same negative treatment. Not even willing to budge at all on price on a 5 year old car. It's one thing to not drop the price by a few 1,000 dollars but not even willing to budge from the asking price is absurd. The car 1k over kbb highest price. The manager is rude and talks down to you. Now I see why people drive to other Honda dealerships. Better prices and better service. Recommendation, don't use Don Ayres. read more

Very unprofessional. I drove an hour to look at a car after I had already talked to the salesman about it. As soon as I got there my salesman come up to us and tells me that the car sold the night before, so I was already disappointed when I got there. We ahead and looked at another car and I really liked it so I signed paperwork for it and put down a $2500 payment. They call me two days later and tell me that they can't sell me the car but there's another car I can look at but it was going to be $1500 more. When I get there they tell me it's actually $2500 more. I would not suggest going to this place to get a car because they only want your money. read more

I have dealt with Ed Feipel in purchasing two cars. He and the dealership have been helpful and professional in their service. I would not hesitate to recommend Ed and Don Ayers Honda. read more

This is not a rating on the dealership as a whole, just one really annoying issue. If you buy a car here from Rick Kruger, DO NOT give him your phone number. He will call you every single year on your birthday for the rest of his life. I used him to buy out my lease 5 or 6 years ago and he calls me EVERY YEAR. To the point that I expect it and it makes me mad before my birthday even comes. This year he called me the day before AND the day after and left me the exact same message. Ya know, cause #YOLO. So I didn't buy my car from him (again, I just used him to fill out paperwork to buy out the lease). I do not live in the state anymore. And I don't even own this car anymore. I can't. get rid. of this nuissance of a salesman calling my cell phone every year on a supposedly happy day with his sales pitch. read more

My wife and I had an extremely frustrating experience trying to purchase a used car from these jokers. Over several weeks they repeatedly lied to us and tried to exploit what I suppose they perceived as our naivety. Luckily we did our due diligence, and realized that they were unwilling to sell us the vehicle if they couldn't somehow also take advantage of us in the process. There were lots of examples of this kind of behavior, not only in negotiating the price, but also regarding the vehicle's condition. There were a number of problems with the car, but they refused to drop the price to cover even half the repairs that would be needed. They offered to perform some (not all) of the repairs at their own shop, but when pressed for more detail, the repairs they were willing to do were only stop-gap bandaids rather than long-term repairs, and they were not willing to warrant their own repairs. The day after we walked away, we found a newer, lower-mileage car of the same model, in near-perfect shape, for a significantly better price, at a dealership in another town 20 miles away. Well worth the trip. Wish we hadn't wasted our time here first. read more

3 stars because I waited over 5 hours for my car to be looked at. I was told I had transmission problems, CV joint problems, and crankshaft problems in my 99 Accord EX model. After distastefully being told I should just find another vehicle without any true reasoning behind why... Or specific problems of the car (i.e. Why/ how to fix these problems, pricing of the fix) After paying 84 dollars to look at my car, the employee wouldn't actually tell me what was wrong with it. I felt ripped off and treated unfairly. I felt like the service employee was trying to make me get a new car from the dealer. Regardless, I will not be returning to this business. I did not feel like I was wanted at your dealership. I did not feel like you were being honest. read more

My parents and I were thrilled with the service that we received at Don Ayres Honda. Mason Luce helped us from the time we set foot on the lot until we left with a car. He was accommodating and answered everything that we had questions on. I also appreciated him helping me understand all the "bells and whistles" to the car. There were a lot, especially for trading in an older vehicle. We appreciate all the help from point A to point B. Go see Mason if you are interested! He will be more than happy to help you with anything. Thanks everyone! We appreciate everything and are completely thrilled with the new whip! read more

I just purchased my second vehicle from Don Ayres. I am not a Honda fan, but that's not an issue. Their selection of used cars is vast and has high quality. Use the website to shop ahead of time. Ed, JT, and Carlo are some of the most honest and upfront car sales staff I've ever worked with in Fort Wayne. I never thought I was being pressured and they really took the time to get me what I wanted. read more