My parents and I were thrilled with the service that we received at Don Ayres Honda. Mason Luce helped us from the time we set foot on the lot until we left with a car. He was accommodating and answered everything that we had questions on. I also appreciated him helping me understand all the "bells and whistles" to the car. There were a lot, especially for trading in an older vehicle. We appreciate all the help from point A to point B. Go see Mason if you are interested! He will be more than happy to help you with anything. Thanks everyone! We appreciate everything and are completely thrilled with the new whip! read more

The past couple months I've had three services done to my car. Each time Tony has been a great! My first visit was for a recall, I was in and out very quick with an appointment. Second visit was for a check engine light. Tony squeezed me in on Saturday last minute, it was about a two hour wait. Third visit was for an oil change which took about an hour with appointment but they washed my car! Tony even took the time to look up information on a new/used tire and made a referral to a business in town which I used and their service was awesome too. This dealership has a comfortable waiting room with complementary coffee and soda, makes the wait so much easier. read more

Had an appointment for the service dept. called in previously and was given a price. When I showed up for the appointment the advisor said looks like you already got a price, to which I replied yes and said $133. I was then told it will take about an hour to an hour and a half to get this service completed. After sitting in the hard plastic chairs for over 3 hours I was called by the cashier that the vehicle was done. I walk outside to pay for it and the price was 150% higher, yes 150% higher than i was quoted. When I questioned why the increase and why I wasn't told about it they couldn't explain it other than I may have been misquoted previously. While I sat there for the 3 hour 1-1.5 hr service I heard multiple occasions of customers saying that is higher than I was quoted to which the cashier replied to discuss it with the advisor. Seems like common practice. Disappointing that they are not upfront and honest when it comes to pricing. read more

Great service and great prices that can't be beat! Bought my Honda Accord there and had a very easy car buying experience. Highly recommend

I came to Don Ayres Honda to possibly purchase a CR-V for my wife. At first, everyone was very helpful. The sales agent did a great job explaining all the features of the vehicle. We returned on a few separate occasions to test drive, as we were also looking at the RAV4 and were in the process of comparing the two. Through Internet research, I located a dealership 3 hours away in Illinois that priced out the CR-V for a super price and they would include a handful of accessories that my wife wanted such as all season-floor mats, mud guards, door edge guards, etc. Armed with this information, we went to Don Ayers to see if they would match the deal. The offer that Don Ayers produced for the car was reasonable, but still thousands off from the offer of the other dealership. We filled them in on the price we had been quoted, but they saw no possible way to match it. The salesman told us they match any deal guaranteed, and if they can't match they pay $100. However, he said this had only been paid out once in the dealership's history. I invited him to speak with his manager about matching the price, gave him my cell phone number, and walked out of the dealership (because that's what you're supposed to do, right?). Our salesperson called us a few days later to let us know there was no way they could match the price. The Don Ayers salesperson was sure the price we were quoted was in error. I re-read the price to them and stated what accessories and options were included. I clarified that the price included the accessories and did not include tax or title. I reminded them that I had also already sent all if this in writing through email. They concluded that there was no way they could beat it because it was "unreasonable." I asked about the $100, and they said if we actually purchase the car in Illinois, bring the invoice in and we could get the $100. We did end up purchasing in Illinois, and a few days later came to Don Ayers to claim the $100. The sales manager refused to give out the $100. He falsely claimed that he would have been able to match the price. He claimed that we had misrepresented the actual bottom line of the quote, and that was the reason he refused to match. This was demonstratively false, as we had the quote from Illinois in writing and had emailed a copy of it to the salesperson at the beginning of all this. He also claimed that the accessory package on our vehicle is not Honda certified and is cheap compared to what he would have installed, which is also false. I did not want to drive three hours (one direction) to purchase a car, but I did in order to save a few thousand dollars. I did so because Don Ayers forced my hand and would not work with me. They did not even provide a counter-offer, not once. If they had come even close, I would have considered buying with them to avoid the long trek. The $100 guarantee was offered up by the salesperson. I didn't even know about it until he mentioned it. Of course, when I tried to collect, the sales manager had the nerve to tell me I could have bought the car here in town for that price, which is a complete lie. Although this is the only Honda dealer in the area, with the availability of the Internet I encourage anyone interested in a Honda to e-mail around and see what other dealerships in nearby cities will do for you, as this experience with Don Ayers leads me to believe they are either completely dishonest or simply incompetent. read more

Anthony is the best car salesman you can ask for! He is extremely courteous as well as having the patience of a saint. He pays attention to detail, works diligently and is quick to get you out. Because let's be honest, nobody wants to sit in a dealership for hours to buy a car. Don Ayres is a great dealership & Honda makes an excellent car. That's why we got two:)! read more

Great service! We were well taken care while at the dealership. Our salesman was informative and friendly. Definitely recommend!

When my brother found out I needed a new car he immediately called Andy about two hybrids he found for me on the website. Historically decision making isn't our favorite but Andy was patient and allowed us to do our waffling with out any pressure. Especially since I was in Louisiana and the car was up on the lot in Fort Wayne. My brother was able to look at the two and help me feel good about the one I choose! And both cars were a great price after searching several dealerships in the country. I have never had a car delivered to me! Maybe it will have one of those big car bows on the top ... Maybe not. But I do feel excited and grateful for getting my new car this week and so fast after my accident to get me back on the road of freedom! Thanks! Everyone! Can't wait!! read more

We went in on Saturday evening to look at cars. We were interested in test driving a Chevy Malibu so we asked the sales rep Jeff Gilmore if we could test it out. He said yes but first made us go in and "Meet" the manager before we could even test it out. We also couldn't test drive it without the sales rep with us which is totally absurd. I test drove several cars that day at different dealerships and never once had so much hassle. When we get done with our somewhat uncomfortable test drive, Jeff asks us what he can do to get us to buy it. We told him what we were willing to pay, so he says if we put a $500.00 deposit down that will hold the car. We say okay and go in thinking they have agreed to this price we told him we would pay. He starts asking questions and wants my husbands social sec. number because he "needs it for the database records", mind you a number of times we told him we are NOT financing through the dealership. We have a credit union we work with and we will be using them. He writes up a paper and wants us to sign it but the paper doesn't have the price we agreed on. When we questioned it, he was very rude and said "well I asked you to come in so we could talk about things, I didn't tell you we could do that price" Ummm that's why we came in. He never told us he didn't agree to the price. We hesitantly put down the $500.00 deposit even though at this point, I wanted to walk out of this place. Jeff proceeds to tell us he needs to know my husbands credit score. When we told him again, he doesn't need that because we are going through OUR credit union, he gets even ruder and asks my husband if his credit score is 750, 800? My husband tells him he doesn't want to answer it because AGAIN, we are not financing through the dealership and Jeff gets snappy and has to go talk to his manager like he had to continuously do through this entire fiasco. In the end, he sends the Finance Manger (Chad Oberlin) over to "talk to us" and we tell him again, we are NOT financing though the dealership so we do NOT want them to run our credit. Then he sends yet ANOTHER finance person over to talk to us. AGAIN we tell this person we do NOT consent to them running his credit report. They both say Okay and we pay the deposit and leave. Later that night, my husband gets an email that his credit has a hard hit on it so we look it up and guess who ran his credit? Yes, Don Ayers ran a HARD CREDIT check. We should have walked out for the way we were treated but my husband thought I wanted this car bad enough to deal with all of this garbage. I wish I had told him we could shop elsewhere. This was an AWFUL experience and we would never shop with Don Ayers again. They treated us like we weren't able to purchase this car. Never Again! read more

Good people, good quality vehicle and good service. Enjoyed working with Ross (salesman) and John (business manager). Both were a pleasure to get to know. Was also great how we were introduced to Pete, the service manager. All seemed eager to please us. I look forward to working with them in the future. read more

Zach Chausse let us test drive a used car. We bought it. On the way home I pressed a button on the arm-rest and the entire button-case fell through the arm-rest! I felt sick to my stomach and saw that I could not fix it easily myself. The next day I returned to the car dealership and even though the car was NOT under any warranty Zach made sure that things were made right. We pulled into the service garage and even though they were booked solid for the morning Zach squeezed us in and with a couple minutes of attention from a mechanic the buttons were put back in place better than when I had bought the car. Whew! Thanks Zach! Five stars for that. HOWEVER, I would definitely double check the "competitive prices" of Ayers Honda. After our purchase I double checked my internet research and realized that in Warsaw (A small town NW of Ft Wayne) a nearly identical vehicle was for sale for $1500 less! read more

I am very upset. I bought my car at Don Ayers and they are known to be a good dealership. They are nice but I have issue with my car and since they cannot reproduce what I know is wrong with my car they charged me to do a transmission flush instead. They give me the run around blame it on someone else they can't find anything so they had said they sent it to Honda but did they really. Been 1 week get the same I am sorry we are still waiting. Don't worry your car is under warranty. I spoke to the repair shop first got no where. Then I went and spoke to Bill Hulwick used car sales manager and Carlo Borg also used car sales manager but the one that spoke qas Bill. He asked me my issue i told him and he called the service department. Then he told me I just have to wait and see what they say and don't worry ur car is under warranty. I got thst from service too the its safe to drive it is under warranty. That is not the point I dont want my car to break down and I am stuck without my car. So, I decided to email Sara Ayers the president of the company she never responded. I emailed also the General Manager John Watkins he kept trying to say they can't do anything if they can't reproduce what I am saying. Well, I went to a transmission shop and how come they could tell me what was wrong with my transmission just by driving and listening to my car. If I were u I would be very careful if u decide to buy a car from them they make u think they will always help you. That is a lie they only want your money. They should have done way more especially since I told them I went to such and such and they told me this. They do not care that I am going on here and telling everyone I told them I would tell everyone and I am. DO NOT TRUST THEM! read more

I bought my Honda from here and I am so happy with my purchase! I had a great buying experience. I actually got to drive my car off the showroom floor. I love my Honda. I also have had great experience with the service department. They are always on top of everything. There was one time where I called because I thought my battery was bad. They had me bring the car on over and they ran a test on it right there. I didn't have to wait and make an appointment to have it tested. My service advisor, Kevin, is great. He is always nice and is never pushy. He keeps me updated on upcoming services that will need to be done with my car. He goes over everything with me when I pick up my car. He is always able to answer any and all questions I have. I am super happy with my Honda and Don Ayers! read more

I was very impressed with the customer service we received. Cleveland B. Was fantastic to work with and made our car buying experience a breeze. We weren't hassled with pricing, everything was up front and honest. I have ALWAYS dreaded car shopping, Don Ayres has changed my mind. I love our van we bought and felt like my needs were meet in what I was looking for, and I look forward to shopping with them in the future! read more

I purchased a 2004 Acura TL from Don Ayers October 31, 2012 and I'm not happy with their service at all. I dealt with Darren Bickel, who was somewhat pleasant to work with, but the more I think about it the more it seems like a "wolf in sheeps clothes" sort of deal. I admit that I should have taken more time getting the car checked out and researching things, but I had totaled my previous car and I was in somewhat of a rush to buy this car. I will list some of the things that I did not like about the experience and try to explain in detail. The first thing that annoyed me was the fact that they want to tell you as little as possible about the car. This car was previously owned by another worker, and they did agree to print off a carfax for me (which I had already viewed online). Sometimes on the CarFax it states that the car was brought in for service but doesn't indicate what service was done. Since some of the service was done at Don Ayers I asked if they have a detailed service record of what was done to the car. The seller's response was somewhere along the lines of "I have no idea". Secondly, the car had 103,000 miles on it. In the Honda industry, you should be very familiar with the 105,000 mile service, which includes changing the timing belt, water pump, tensioner, etc. This service costs about $1000-$1500 if you get it don at Don Ayers. However, I had never owned a Honda before and was unaware that this service would need to be completed immediately after purchasing the car, since it was at 103k already. They did not tell me this at the time of purchase even though there is no way a Honda dealer wouldn't know that this services needed to be completed. They were listing the car for RETAIL price, however. Which would have meant everything was perfect on the car. This car was nowhere near perfect, considering it would need about $1500 in maintenance in the near future. And the inside of the car was pretty beat up as well (seller scoffed at me when I asked if the car had been detailed before putting it up for sale). Thirdly, I ended up purchasing the car for about 1500 under what they were asking, so you'd think even if I needed to get the 105k service done it would still be a pretty good deal, right? WRONG! Upon driving the car home that day, I realized that it was shimmering going into 3rd and 4th gear. I was unaware at the time but this is common in Acura TLs when the transmission is beginning to give out. So I scheduled an appointment a few days later with the service department to have it checked, I was also experiencing a grinding noise every now and then when shifting. They drove the car and said they couldn't find anything wrong. I told them that the transmission fluid was brown and they said "well changing the fluid would probably be a good idea". So come to find out the fluid hadn't been changed in over 50,000 miles. In TLs you're supposed to change it every 15-20k because of the way the transmissions are built and the fluid breaks down quickly. Instead of doing the drain and fill which is recommended by the manual and every other car mechanic I've ever talked to, they tell me they've never heard of a drain and fill and they did a transmission flush. From what other mechanics have told me this is a terrible thing to do to an aging transmission. So this had all happened within a week of getting the car. The transmission has been shifting better now that the fluid has been changed, but who knows what type of damage has already been done. Let me also list everything that has been replaced within the first month or so of owning the car: -Timing belt -serpentine belt -water pump -spark plugs - air filter -cabin filter -power steering o-ring (power steering still squeals when it's cold outside) This brings me to my last point of contention. When buying the car I noticed that the tires were a bit worn but looked as though they could last another year or so. When taking the car to Tuffy for an oil change 3 weeks ago (as of now I refuse to spend another dime at Don Ayers) and tire rotation, I was informed that ALL FOUR tires were separating and the belt was sticking out of the tire. The owner of Tuffy told me that I'm lucky I'm not DEAD from all 4 tires blowing up on the highway! This is all documented on my sales records. So to make a long story short, in a car that Don Ayers was selling for full retail price, I ended up paying $150 for Don Ayers to flush the transmission, I paid $700 for 4 new tires and an alignment, about $800 for the 105k service which I got done at an independent mechanic but it would have cost about $1500 at Don Ayers. LUCKY i'm not dead from my tires separating. I'm not sure if it is legal to sell somebody a car in this condition. BUYER BEWARE!!! read more

I had a great experience when I bought my CRV from Don Ayres and I give them 5 stars. But the Service Department was a different story--2 stars. So Don Ayers is all about service, right? Well, less than a week ago I had my car in for a routine check and I get the all clear. Yesterday the "tire pressure low" light comes on, so, because I happened to have the day off, preparing to go away for 2 weeks, I drove 20+ minutes to bring the car in, got there at 11:25 am. I was told that it would take about an hour and it was approaching lunchtime so I'd have to come back after lunch. Seriously? Lunchtime is 35 minutes away, no one can work 25 minutes past noon and take lunch a little late so I don't have to drive back and forth? Nope. How's that for customer service? Then that 1 hour appointment turned out to be 1 hr and 35 minutes. I almost missed my MD appt. They were pleasant enough, just didn't really have the customer in mind to start--cared more about lunch exactly on time. read more

Our battery died and so we lost access to our sound and nav system...unfortunately we didn't have the codes. Went to their service center. Everyone was friendly and they took us right in and had us up and running in no time. They didn't even charge us. Great experience. read more

We had been looking for a Honda Element for about a month. We found one online at Don Ayres Honda in Fort Wayne. I emailed about 9:00 in the morning and received a reply about 10 minutes later. I called to ask about the car and spoke with Jeff Gilmore. He was professional, knowledgeable and immediately took a video of the car and emailed it to me. Could not have asked for better communication. My concern was driving 2 hours to the dealership and the car would not be available, so we put a down payment on the car while on the way there and when we arrived Jeff was waiting at the door for us. The car was better than expected and we had looked at a lot of them! Jeff was very easy to work with, kind, sincere and we felt comfortable. We would definitely drive two hours to buy another car from this dealership. Could not have been a better experience. read more

I pre-ordered my car months in advanced. Shawn Baney made sure everything was taken care and ready for pick up. Everything ran smoothly, I couldn't be happier! read more

I purchased a new Honda Civic from Shaun, he was wonderful to deal with and even delivered the car to my work. Service was prompt and I was satisfied with minor work aka. oil changes, however I needed my brakes worked on in less than 2 years after purchasing the vehicle and that was rather pricey. In my opinion the brakes should not have needed rooters and pads after only such a short time with low mileage. Just saying! read more

Great overall experience. I live in Chicago and found a certified Odyssey Elite that I really liked for a good asking price. Anthony R. was very easy to work with. He even did a walk around of the car and sent a video because I didn't want to drive out unless a deal was agreed upon. Negotiated a price both parties were comfortable with over email/text. I came in to test drive the car, everything looked really good, and paperwork was completed relatively fast. Happy with my purchase and I would recommend Don Ayres to anyone. Best car buying experience I've had. read more

In the past twenty years I've bought and traded over thirty vehicles including minivans through Lamborghinis. Recently I worked with Shawn Baney at Don Ayres Honda in Fort Wayne. He was exceptionally knowledgeable about the models and details of leasing. The experience was outstanding. I will certainly be dealing with him again and highly recommend him and the dealership for you too. read more

My wife and I went to Don Ayres to look at picking up a new vehicle yesterday. What a mistake that turned out to be! We felt rushed, we felt like our salesman wasn't being honest with us, and we felt a little bullied into making a bad choice. We drove a vehicle, and were chatting about it after the test drive. As we got ready to leave and think about it, our salesman came out and said we needed to make a decision, because the vehicle we drove wasn't going to be available in the morning. He kept smooth talking us, saying that there was another couple in the dealership who just happened to be looking at the exact same car as us, and were working on financing right then - imagine the odds! We, we went inside, got swept up, and put down a deposit. We left, went home, and immediately regretted the decision. This morning I called and talked to our salesman, as well as the manager, about getting our deposit back; mind you, we signed in the evening and called at the open of business the next day. We were told in no uncertain terms that we would not be getting the deposit back, since we had agreed to buy the vehicle. Well, I tried to talk to them, but they became rude and belligerent, and we ended at a deadlock. Even though the company lost virtually no time displaying the vehicle, since it was an overnight hold, they completely refused to come to terms. In all, it ended up being an expensive test drive, and nothing more. I would tell anyone who was thinking of doing business with Don Ayres to stay as far away as possible! How they managed to get a high rating is beyond me, since they were completely unresponsive to the needs of a potential customer. I will never, ever purchase a vehicle at, service a vehicle at, or recommend anyone go to Don Ayres. Stay away! read more