An update to my past review: These guys are top notch! My car had an electrical issue that seemed…read morealmost insurmountable, the capable pros at Preferred dug in and rooted out the cause. Great service, quality workmanship and a good value for the money spent. Honest, competent, professional, reliable and just all around nice guys.

Brought my 2013 Lexus GS 350 in for a coolant leak and paid about $180 in diagnostic fees. They…read moretold me I needed a full radiator, thermostat, and hoses replaced -- quoted around $1,800. Their own paperwork admitted the cooling system only lost 1 psi in 15 minutes and that they couldn't actually find a leak. I got a second opinion at a dealership. The real problem was just the radiator cap -- the worn cap couldn't hold pressure, so the coolant was boiling over and escaping. About $100 to replace, and the car has run perfectly ever since. The cap was even listed on their own quote (a $26 part), but instead of trying the cheap fix first, they pushed a $1,500 radiator job. Either they couldn't diagnose a basic cooling issue or they were counting on me not getting a second opinion. Get your quote checked elsewhere before paying these guys.

I had a water pump fail, so I went to the GMC Dealership in Gilroy. They would not give me an…read moreappointment because they are booked. Not a good sign for having a GMC vehicle. I discovered down the street from them, Gilroy Automotive Repair. I went in the next morning as they opened. Jeremy and his son were very professional and friendly. They took the vehicle in and completed it by the following morning. They did a great job and charged quite a bit less than the original estimate, which was fair to begin with. I will definitely go there again. What a difference from the dealerships.

I recently purchased a classic car in Gilroy and was unfamiliar with the area. Following the good…read morereviews, I had Gilroy Automotive do the pre-sale inspection and they were incredibly helpful and patient to me in the process. They were easy to talk to and explained the rationale for why some things were more immediate versus others and the inspection itself was easy and thorough, as is the online system to review estimates and approve/decline work. I live a bit out in Monterey, but have three cars and had been looking for a good, honest, and reasonably priced mechanic. I plan to use them as my regular moving forward.

We have been going to Redman's Automotive for about 4 years now and they have always taken good…read morecare of us. We have gotten to know the family that runs it and enjoy chatting with them about life while our cars are faithfully worked on. They are always upfront about issues and prices. they communicate promptly as well. They have serviced us for routine oil changes, replaced batteries - after stress testing them - and found other issues that we weren't even aware of.

A great family owned shop. I've had three different cars worked in n here. We've used them for…read moreyears and will continue to use them for as long as we stay in town. They are honest folks that genuinely want the best for their customer.

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Happy with their service and pricing for my Audi servicing . Scheduling was easy too . I plan to…read morecontinue using their help in future

Quick, friendly, and excellent service that saved our motorhome trip! Thank You O Lord! Jesus was…read moreable to diagnose and fix our motorhome's screeching engine noise issue super fast! We first went to Rom's Auto Service since it was close to our breakdown location, but they did not even want to try to help us and instead referred us to Gilroy RV, which does not even exist at 5999 Rossi Ln anymore. Thank God J&JT Automotive Repair was just around the corner! Praise God! What a blessing and answer to our prayers!!

Jesus is a life saver! We were recently returning from a wedding when the water pump in my truck…read morewent out. We pulled over and I called Jesus, luckily he was open on a Saturday. He said bring it over so he can take a look. In less than 3 hours he had the part replaced and we were back on the road!! He even offered to come pick us ip downtown when it was ready. WHAT A GUY! We are SO grateful for him. His shop is spotless, he's honest and knows his stuff. If I lived closer I'd probably make him my go-to mechanic. Thanks again for saving us Jesus!!

Had a nail in my tire that I needed to have removed and have a plug installed. The technician…read morejacked up the car, carefully took off the rim, brought it in the garage and had the screw and plug in within a matter of minutes. He carefully re-installed the rim and I was in and out of that shop in less than 10 minutes. I would definitely go back there anytime I have the same issue. I highly recommend this shop.

Customer service was lacking. I waited about 30 minutes while the technician appeared to be…read moreteaching what looked like his young granddaughter how to work on tires. I don't mind someone learning, but it shouldn't come at the customer's expense. After finishing the repair, he simply said, "OK," and walked away without putting my spare tire back in the trunk. It's a small gesture, but basic courtesy goes a long way.

I want to say thank you!! Thank you thank you!!…read more My 18 year old was driving down the highway and his hood was starting lift up and he called me in a panic asking for help. I looked at where he was and saw that he was driving by Gilroy so told him to pull off the highway and stop here. They were apparently so kind. Told him one of the latches for the hood had got jammed and in a few minutes, fixed it and had him on his way. He tried to pay and they told him not to worry about it. Thank you for being good kind people.

Been taking all our cars to Gilroy Car Care for many years. Matt the shop manager is honest and…read moreprofessional. It is always a pleasure taking our cars there knowing they will be fixed correctly the first time.

My family's been going to Rom's Service for a while now, and honestly, they're the best in town!…read moreThey always go above and beyond -- their work is reliable, fast, and way better than other places we've tried. The girl in the front is super nice and understanding, and their prices are very fair. If you ever need anything done on your car, this is the place to go -- true life savers

I'm not sure how the quality of work is from this place but it definitely lacks communication…read moreskills. I set up 2 appointments and they flaked on both appointments. 1 because a mechanic called in and two because the front desk lady called in. no txt or call to reschedule just had me show up and wait outside for a bit before realizing no ones coming. when I called back after havi a appointment from Monday she says I'm not able to come in till Thursday because it's first come first serve... the SAME lady.