Exceptional service from start to finish. I visited this location for a loan and received exactly…read morewhat I needed with clear, efficient assistance. The staff was welcoming and professional, with Veronica and Irene providing outstanding customer care. The owner was also incredibly kind and attentive, which added to the overall positive experience. I highly recommend this location for anyone seeking reliable, friendly, and trustworthy service, and I will definitely be returning in the future.

Amazing customer service! The women, Veronica and Irene are so extremely helpful and so kind! They…read morehelped me pick out some jewelry and they gave so many wonderful suggestions! I 100% recommend going here and I will be sending my friends and family here !

Juan helped me very knowledgeable and easy to talk to. I really appreciate the job they did in…read morerepairing the hinge on my glasses . Super helpful

I recorded a full video of my experience going back to challenge the workmanship of service. I was…read moretold that I had 30 days which is not posted nor was ever told to me prior to establishing/granting the service. I was told that I would have to pay for the repair and replacement of the wire which I never authorized in the first service, which I informed her it should have never been replaced because I had only asked for the silver lobster claw addition to my necklace. To make it worse she said that the guy who did it wasn't around and that it might take up to two weeks to get it back! Or maybe I could just go to the Lakewood location... I told her that I had been trying to call the store. I told her I've been calling her location in Downey but the number is disconnected... She tried to give me the 10% coupon and was as pleasant as possible, I didn't get angry nor fight, I simply informed her that it's okay I had already left a negative review about the situation but had hoped for a solution not involving me to further pay for this gentleman's mistake. I didn't leave my necklace nor feel inclined to pay more for terrible Overpriced services. She kindly replied to the review comment that I could go to Michael's and buy the wire myself for next to nothing (which is true and what I did as a solution) compared to what fast fix charges. I paid $10 at Michael's for a 96 strand wire and it took 15 minutes to reassemble the necklace without the tools typically required. I did my best to keep things in a positive light for myself and fast fix but the store has failed to provide good/quality material and service. A short time later I received a call and voicemail from a number I didn't recognize and forgot about it until today when I realized that someone had reached out to discuss this. Read it yourself, as if I'm in trouble and must call this person back. No thanks, I tried in person and was already further let down as a paying customer. I owe fast fix nothing and the service is reflected honestly in my review. It's their reputation and responsibility to make things right. I am sure that I was called in regard to taking my review down, but it shall remain to inform the public because it is too little and too late. Seriously my concerns have been swept under the rug. I feel that I was already taken advantage of by the overpriced service, the lack of communication, the fact that an inferior product has replaced the superior product it came with and that the warranty is laughable. Lastly to be told it's wear and tear on a light weight product is ludicrous. I've had this necklace for years and the original wire never broke or frayed but it's my fault when I barely wear it. It's okay, I already started talking to my lawyer friends about this matter. I would have been better on fast fix to resolve this matter by actually taking care of me as a customer while the review alone is already costing them for unfair dismissal and practice. DONT WASTE YOUR MONEY OR TIME HERE.

Went for a battery replacement. Was in and out 10 minutes. Very friendly and professional.read more

Just took three watches to get batteries replaced. No fancy movements. One of them was a fossil…read morewatch. $80 to replace three batteries!! The last time I got them replaced, it was $10 for each watch. He was able to do them in under 15 minutes, but he completely ripped me off. A professional shop and he seemed capable of doing many services and I was looking forward to possibly bring him some more watches, but not anymore. My recommendation, if you need a battery changed, go somewhere else. He charged me $40 to replace two batteries on my fossil watch. That's unheard of. I'll never go here again.

My experience with Fine Jewelry Repair was phenomenal. I went in to fix my ring and was greeted by…read moreChris. Chris was nice and super welcoming. In just a couple hours the same day I received the call that my ring was ready. Prior to the repair My ring was completely broken into 2 pieces so I was just happy with it being able to be fixed so when it was returned after the service I was completely blown away with the repair! It completely exceeded my expectations! You can't even tell it was ever broken! Awesome job by Chris and his team, they are experts in their field, they also cleaned my ring and sized it down for free and it looked completely brand new. He even mentioned I can go back for a cleaning after certain months and just show my receipt. Don't go anywhere else for jewelry repair, this is the place to go you won't be disappointed. Thank you Chris and the rest of the team at Fine Jewelry Repair you guys are the best of the best!

Great work, great prices and great customer service! Will definitely be back. They fixed a bracelet…read morefor me.

After a bad experience at another shop in Hawaiian Gardens that tried to tell me my coin was just…read morebrass with an extremely low ball offer had me second guessing what I had. I am grateful I left as it would have been a costly mistake. However, coming here was a breath of fresh air. The owners are honest, down to earth, and clearly know what they're doing. They carefully reviewed my coin, explained everything in detail, and made a very fair offer. As well, some heartfelt conversations about things outside of the coin business. They are the nicest people here. If you want straight forward answers and fair pricing, this is the place to go. Thanks again Lionel.

My favorite spot for precious metals The staff is service…read moreoriented and very knowledgeable Highly recommended

I just have my Cartier serviced with David and it went smoothly. He is very communicative with…read morevery quick response. Price is reasonable and wait time is less than 2 weeks. I would highly recommend if you need your watch serviced.

Was happy working with them. Sold my Cartier santos with them and was happy with the smooth and…read moreeasy transaction. I will say you do have to make an appointment with them but they were able to fit me in the same day which I appreciated. They have nice comfortable decor compared to the other places I went to also

Went to southbay coin to sell my chain, but they tried to lowball me. Went to Claydon Jewelers and…read moregot double the price! Shoutout to Clark!!

Fantastic customer service and Ruben was amazing. He explained and showed me of the quality of…read morediamond and very informative. Thank you!