I came to get my heat fixed in November and it has been a Saga of them ordering the wrong part and…read moreme have if to drive back and forth for them to turn me heat and air after spending $1300 plus care rental fees as I work 3 jobs and putting myself through school. I would call him every two weeks asking if he got the part .... and he would say... I'm looking next week.... it's too cold I'll go next week.... I would call again and he kept blowing me off and not fixing it after he took my money. I finally told him that he was taking advantage of me and he needed to make room and fix my car in the next two weeks or I needed a refund to take my car someone else. Given, the first time they took my dashboard off and gave my car back there was ZERO interior damage. So I finally take my car back in last week and he said it would be 4 days.... then four days turned into a week... and then he called and said he needed it longer. I said no. That I've been waiting 5 months and it needs to fixed now because now I'm tight on school funds because of the extra income I've had to use for rides because he isn't sticking to his word. So i get my car back today and in the Interior is ripped and cut to where I can't repair it and then he has the audacity to saw to be in front of another customer that "there is no warranty for it anymore" --- after it took him five MONTHS. Absolute worst business I have ever worked with in my car that created more damage and money ever. Also he said someone quit on him this past week.... and I don't blame that person. I will never go back here again.

Mario and Raphael are two of the best mechanics in Nashville. They took excellent care of my car…read moreand I, will always come back to them in the future

Omg! I would give this place 10 stars if I could! Their prices are competitive but their service is…read moreout of this world! Many of their team members are well tenured (10+ years) - I find this majorly speaks to how well the business treats them. I had my rear brakes replaced and a new battery put in. They have an awesome service where they will give you a ride to work/home and either pick you up when your car is done or bring it to you! The owner was the one who picked me up at work and was such a nice and polite man! I have literally never had such wonderful customer service. Y'all keep doing a great job!

It can be very intimidating getting service done on my car, because I'm not very knowledgeable when…read moreit comes to those things and I'm usually gullible when other shops try to up charge and convince me to do things that aren't necessary for my car at the time. The workers at Bass Tire were very helpful, understanding and efficient. They helped me navigate what was being done in a timely manner and were very kind to all customers during my visit! On top of the great and quality service, the price of my maintenance was half of what I have ever been charged at the dealership! It's nice to find such kind people in this industry who don't try to up charge and take advantage of their customers! Keep up the great work. They even passed out donuts and kept checking on everyone. I was there two hours for a walk in which in my experience is very quick, especially for the busy day they were having!

FAMILY RAN BUSINESS ‼‼‼ I just wanted to thank these guys…read morefor all their hard work and willingness to give a helping hand when I was in need.I was 1 hour into my 8 hour road trip home to Michigan almost completely stranded after my wheel bearing busted destroying my front brakes on the highway. after calling multiple shops nobody was willing to help me givin it was a Monday at 1pm. these guys took the job without question and got my truck looked at super fast and got it done in 3 hours and I was able to get home safely and I can't thank Rick and Mathew enough for there hospitality and services ! Highly recommend.

Called them 9:30 am asking to install a muffler that I purchase. Was told they could do it and…read morewould take a hour. 4 hours later I was informed the bill was $70 higher than quoted unless I wanted to pay cash even though they have a sign on there counter that clearly states 'pin debit qualifies as cash" when I pointed this out was told green paper is cash and the sign is wrong. It appears they are crooked as hell. Parts I brought mysteriously changed to wrong parts so there is another up charge by them. I just suggest get everything in writing before authorizing them to do anything and be prepared to wait 4 times longer than they quote

Went in for an oil change and it was a great experience. Love the transparency and kindness of the…read morestaff. They are very trustworthy and don't try to pressure you into doing anything. They'll explain stuff to you too. I love that it's family owned and the customer service is amazing. This will be my go-to shop for all my car needs.

Huge shoutout to Community Garage of Madison for taking such good care of the "Spicy/Zesty Pickle"…read more(my daughter's Mazda2)! BJ and Sean(?) are total pros--they found the problem instantly and didn't overcharge. It's rare to find a shop where you feel like family the moment you walk in, but between the great conversation and the sweet shop dog, they nailed it. Support this local business!

Larry and his staff are very helpful and down to earth. I heartily recommend them for your car needsread more

Would not recommend using this place at all. Went in with my vehicle having a check engine light…read morewith codes stating I needed my cat converters replaced....almost $10,000 later still throwing the same code. I left with the same codes and them telling me that's all they could do.

Continues to demonstrate customer centric service on all of my vehicles, models and makes…read more I consider them a true partner in my automotive repair needs.

Came in with complaint of vibration. New driveshaft and motor mounts later (approx $ 1400 in parts…read morealone) I am told my vehicle needs extensive hardware replacement in the engine. Found fine gauge metal wire in my oil filter afterwards. Vibration was not fixed either. Was screamed at over the phone when I attempted to inquire about the origins of the foreign material and was called "stupid". Owner Luke does not take well to simple questions such as : "if nobody but you or your guys have been in this motor, where did the metal come from". Responded with cursing and insults instead of answers. Was hung up on 2 times and told not to return. However my motor mounts were installed at no labor cost due to the original diagnosis for the vibration being wrong (my discovery not theirs).

I experienced excellent service and communication working with Mike! It was clear he was committed…read moreto getting to the root of the issue with my vehicle and did not want to take any unnecessary expensive steps to fix the issue. As a woman I felt only respect and professionalism from him which is more than I can say about many other experiences I've had at other auto shops. I will return here for future service.

The gentleman that spoke to me about my car was professional but the owner Primm was not…read more I visited Primm's Auto for just a simple diagnostic - but left with more than what I asked. My car, that I have had for a year to 14-months was making a rattling sound - that's it nothing more or nothing less. My late father was a mechanic so I do keep up with maintenance on my vehicle. Due to me not having a ride I had to sit in the establishment to wait for my service to be completed and as I waited I witnessed the owner conversing with his employees about the customers. I'm assuming these were regulars because of how comfortable with each other saying certain things but as soon as they left he made the statement "That's why I do not like black people" and Primm is an African American man. I should have known then that this business looks as people as just a source of income (mainly elderly people or women he assumes has no automotive sense) After getting told the results of my diagnostic I was quoted with a job to fix it of $1300 to fix a water pump and timing belt so roughly $1100 in labor for a part that costs no more than $200. After I declined due to the (what I believe) unjust price I paid $108 for my diagnostic and was given my car back. I am writing this review in my car that just received back and my vehicle is somehow low on oil (never had any leakage whatsoever). My cars RPM is jumping to 4, idling heavy, and I cannot accelerate and the response I was given was that my car's performance just so happened to decrease after letting them look at it and as they told me before to get it fixed or my cars engine will fail soon. If you are a native of Nashville - this business is the Car Concepts of automotive repair/service. If you aren't do not go unless you are friends/family of the workers or else you will be spending thousands or getting a new vehicle all together. Happy holidays

The shop I had gone to for years let me down and someone recommended Hillsboro Village Auto…read moreService. I work in the village so it was very convenient. Gosh I wish I had been going there for years! Brent was so kind he got me in right away and had me out by lunch. The price seemed reasonable and the car drives beautifully now. They're my new Go-To 10/10 recommend

I got my car towed here after my alternator went out because it was the closest shop to where my…read morecar broke down. I guess Brent thought I did not know about cars and quoted me $1550 for an alternator. I asked him if I could see the part number for the alternator to verify, and he said he does not share part information. I paid my diagnosis fee, and they said they were going to keep my keys until the tow got there, but reluctantly gave them to me after I would not leave without my keys. I got my car towed to Firestone, and they fixed it for $950. Even with another tow, I still paid less than what they quoted me. Brent up-charged me $600 and could not back up any of the information. This place is sketchy, and I cannot believe they are still in business, taking advantage of people. Do NOT go here.