My husband and I both bought our bikes here. I'm not into bikes as much as my hubby but what I can say, is that they have great customer service. They took the time to explain different types of bikes and matched it to my riding personality. Personally, I usually have a lot of questions because I like to research before I invest but they never stumbled or seemed frustrated with me. This is one of the main reasons I agreed to buy our bikes from them. When our children get older, I plan on buying all their bikes from them. read more

Every time I've called or went into Don's, I've received the best customer service! I've bought my son two bicycles, my daughter two bicycles, my nephew one bicycle and myself two bikes because I've went from a hybrid to a road bike and the kids grow out their bikes eventually. All my tune ups are free as long as I own the bike! I've grown up living next to Don's but as an adult I moved out of the area and if I need something for my bike I will make the drive to Don's bike shop. Just today I stopped to buy a new saddle bag. Thanks again for the great customer service!!!! read more

Don's Bicycles - Bikes Near Me - Rialto, California

Best service in town if you need a bike dons is the one stop bike shop walked in not knowing exactly what I wanted everyone was so friendly and helpful Scott is the man I bought my bike and he got it built for me the same day thank u guys for ur awesome service read more

Kudos to Don's Bikes for exceptional customer services! Today we purchased a bike for our 5-year-old grandson. Don's Bikes provided the same terrific service that they presented to my husband & me over 2 decades ago when we purchased bikes from the same store. Thank you for the great experience! read more

What can I say. When I 1st started looking for a bike I contacted Don's by way of Facebook. Started messaging them about what kind of bike I was looking for. Their knowledge of bikes are phenomenal. Any and all questions are good questions. Found a bike that was perfect for me when the new shipment came in. They stayed in contact with me throughout the whole process. When it was time to pick up my bike they went through maintenance and any questions I had before I took it home. Friendly staff and overall very welcoming vibe. I will definitely be coming back to buy bikes for my family. read more

Don's Bicycles - My giant talon 29er - Bikes Near Me - Rialto, California

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Best bike shop in the entire USA! Ordered BEASTMODE tires for my son, they arrived within days (ordered all the way from Pennsylvania) Customer service was phenomenal! Will definitely be ordering from Don's again!...& I suggest you do too! read more

Don's Bicycles - O.M Duro looking extra sharp thanks to BEASTMODE tires from Don's! - Bikes Near Me - Rialto, California

Been riding to many years to count, these guys are great , came in for derailleur adjustments and they went well and above what they had to do! Professional and knowledgeable shop! read more

I drove to Don's Bikes from San Diego because of their selection of 2011 carbon 105 bikes in my size. I'm so glad I did. They spent a lot of time explaining the pros and cons of different brands, gave me test rides. I ended up buying a Cannondale bicycle. They did a free fitting and have lifetime FREE tune ups. Scott (the owner - Don's son) and Adrian took the time to help me pick the right bike and accessories. My husband is going to take Scott's hill climbing workshop. I really appreciated that they didn't push a bike on me like other bike shops but let me take my time and obsess. They are known for customer service & follow up. Adrian called me the next day with an answer to a question I had. I took my bike out for a ride yesterday and IT ROCKS!! Perfect fit, smooth, beautiful. It's my dream bike! Thanks guys. read more

Don's came recommended by another mountain bike enthusiast, since I was away from home on a short trip. The staff are knowledgeable, friendly, & more than willing to help. Ben assisted us and provided everything we needed to get by for the duration of our trip nearby. He went over some basic knowledge that i was remiss of, and he was overall gracious with his time & know how. I definitely recommend Don's to amyone for all of your biking needs! read more

I have purchased three bikes at this shop over the past few years. When I first got into cycling, I didn't want anything too serious, so I purchased a hybrid. I didn't know any better, but had the salesperson at Don's pushed me toward a road bike then, I would have walked out. And that would have been a great loss in my life! After putting a couple thousand miles on the hybrid, I decided to buy a road bike from E-Bay. I still had to bring it into Don's for tune-ups and bicycle labor isn't cheap. Even though the road bike wasn't a "Don's" bike, I was treated kindly and my bike was expertly serviced by their mechanics. I finally bought my first carbon road bike at Don's in 2010. I walked in ready to spend a bunch of money, but Wayne and Scott made sure I found a carbon road bike that fit my wants, needs, and (most importantly) my budget. On this bike, I have had the best riding experiences of my life. Any time there has been the slightest problem (I put a lot of miles, wear and tear on my road bike), I take it in, and my bike is serviced as quickly as possible (I don't believe I've ever had to leave it overnight). The service and knowledge level there is outstanding. This Christmas, when I went shopping for a road bike for my daughter, I tried to be a good capitalist and shop around for price. I looked at a couple of shops, but wasn't really helped. When I took my daughter to Don's, she was treated really well--she got to test ride with a champion racer (owner Scott McAfee), and was fitted to her bike by him. He had a way of getting her comfortable with the operation of the bike. Of course, we bought her bike there, and I know if there is ever an issue, as there often is with mechanical things, I can take it in for a quick look. The difference between a bike that sits in a garage and one that is ridden all of the time is whether or not you got the right bike--does it fit? There are so many brands with so many shapes and sizes, it takes an expert to get you on the right machine. Don's Bikes is a place where the experts take time to meet customers where they're at. Road bikes without the snootery--what a concept! read more

What can I say about Dons that hasn't been said already... their pricing and selection is good, their service is nothing short of fantastic. And free lifetime tune-ups on every bike you buy from them??? I guarantee you won't find a better bike shop in So Cal. Period. Dons Bikes is simply the BEST. read more

My husband and I went to Don's Bicycles looking for bikes for the family and we felt like we were part of the family! We experienced superb customer service, Scott was very helpful and gave us a lot of great information on the best bikes out there. We purchased a beautiful Schwinn beach cruiser for only 100 bucks and u cant beat the lifetime warranty and tune ups. Highly recommend Dons Bicycles! :o ) read more

Don's Bicycles - Bikes Near Me - Rialto, California

Well, I'm sorry to say I was disappointed with the service . I took my 65 year old dad's trike to have some bearings replaced . The tall service man working on it was rather rude with a side of sarcasm . He gave me back the bike with loose handle bars , loose mirrors, and parts of the electric motor ( installed on bike) broke off. Would it really damper your day to ,if not tighten them out of courtesy ,at least a warning of what still needs attention . I paid the $108.00 and took the bike to my father ..... & downloaded yelp. read more

Pretty disappointed. We talked to Scott (the owner) on the phone. Gave him the part we needed. He said the replacement could be anywhere from $45-$85 out the door. We get there and he doesn't have the part that he said he would have and then said we could upgrade to the tune of $125+. When I asked if he was able to work with us at all (it's my teenage brothers bike who had already put a lot of money into fixing it) he said no he's not able to flex at all (even though he's the store owner?). It's a long drive for us and we were given the run around. Not only that but none of the staff were practicing safe COVID procedure (none of them including the owner were wearing mask and having all the guests shoulder to shoulder inside the business) AND the staff members were being vulgar and obscene in front of kids inside the store and letting their friends who weren't employees go behind the service counter messing with customers bikes. I don't know if the owner doesn't care, or if he is just too gutless to intervene but one way or another I'm going to avoid this place and recommend others against it read more

Ben and Ean did an outstanding job tuning up my bike, and making recommendations. Five Stars..... Great Guys Scott! read more

Don's Bicycles - Bikes Near Me - Rialto, California

Wow, what a fantastic bike shop! They have a huge selection of machines...three on site mechanics...parts...and apparel. Very knowledgable staff. A treasure to Rialto. Can't wait to come back! read more

After visiting other bike shops...I found Dons to be the most helpful and honest. They always bend over backwards to make sure you get the perfect bike fir you. They want you to enjoy your ride, not about them making the biggest sale. Great selection and very fair prices. Their service department is amazing. Been doing business with them exclusively for 10 years and I will never go anywhere else. Great job Scott, Ben, and the crew:) read more

My review is long overdue. I never owned a folding bike before let alone a regular bike because I always borrowed my neighbor's. I got a folding bike literally 2 months after the pandemic started in 2020. All the gyms were closed. I'm glad I bought my bike at that time because inflation rose everything thing up including bikes that cost a little bit more now due to supply and demand. I also purchased a bike pump the same day in 2020. Never got to use it until recently. A guy with his mask looks like Keanu Reeves because of the hairstyle from John Wick. I didn't recognize him with his mask off when I needed my bike serviced who also happens to look like Quentin Tarantino with no mask on. Thanks Steve..I mean Keanu. I'm glad he recognized me when I finally got to use my bike pump for the 1st time last week. That's crazy I haven't been to this shop in a year since I purchased my bike. I failed to realize it was broken so I got one in exchange for free with warranty. I never had a flat on my tires after all. Good people. Good service and it was worth the wait especially during a pandemic. read more

Went there for the first time this weekend to purchase an E bike. And forgive me but I believe the gentleman name was Steve. He was great super patient, explained every single detail to us. We we're happy with the selection that we got and a lot of it had to do with how patient he was and how much he helped us. read more

Scott was able to answer every question I had and pick out the best bike for me. The staff was friendly and they have a great selection. Would highly recommend. read more

These guys know there stuff. They are super friendly and quick to help. I brought my bike in to build it up with new components they helped and did a great job. They have great prices on gear and labor!! Two thumbs up read more

I really apreciate this shop, my husband and I were planning to go on a bike ride with our family on sat but we found out we had 3 bikes with flats we drove across town to Don's bicycles in rialto late friday afternoon and although they were about to close they quickly helped us and got our bikes ready for saturdays ride. My family and I thank you. read more

Dons bicycle employees are a bunch of con artists. I took my 2015 trek slash 8 and they pretty much said after 3 years my bike was pretty trash. They offered a 500 dollar fix that wouldn't last more than a year. I took my bike elsewhere and they fixed it, no problem and for half the price... Don't waste your time with these jokes, they deserve to go out if business read more

Ken went above and beyond normal service. They did not have in stock one small piece for me to install a seat onto my bike and we're going to order it for me. Not a problem to me at all. But then can when looking through a box and found the two pieces I would need and literally gave it to me for free because they were scrapped spare pieces in perfect condition. I will be back tomorrow to purchase some parts for my son's bike. Service like that is what makes a person like me not look anywhere else going forwards for any of my needs for bikes. I highly recommend these guys. read more

This place is Great for all services! Damian is the guy for Bmx and all the guys there are Great also. Five stars because I have not gotten disappointed Good job Don. God be with you and your employees . read more

I was trying to surprise my husband with a beach cruiser and the staff at Don's were super helpful and even helped with the surprise. My husband had previously bought my beach cruiser from Don's and had a pleasant experience. We also bought some accessories and every visit was great. Prices are very competitive. read more

Great People, running an awesome shop here. The service we got was over the top and they got what we needed done as fast as possible. I ordered a bike on a Friday and it was received at Dons on Monday or Tuesday, I live up the hill and don't come down often, Scott was able to get it done that same day and get us everything we needed to use our New Bike right away. Thank You again for your help guys. My Husband loves his bike! read more

Ben and John helped me with a road bike repair last week, they were so incredible helpful and prompt with their that I'm compelled to take the time to write a review for their outstanding service. In addition to the requested repair, John also took the time to make some minor adjustments (unsolicited) so my bike can ride so beautifully once again. I drove 45 miles each direction to reach their shop and it was so worth the effort. Thank you guys again, you bet I'll be spreading a good word for your shop online and in person! read more

After shopping around for 2 days we decided to head down to the Rialto location on a Sunday. They were busy!! The sales associate Ian took his time with us and made some calls to the other store to get the exact color I wanted. They did the entire transaction at Rialto and we drove down to pick up my bike from Derek. They were both super helpful and I would highly recommend Dons for any bike purchase. You guys were awesome! read more

Won't give this place any more of my money. Unfortunately I bought my bike here and I regret it. I bought my bike Monday and I was told it would be ready Wednesday. I messaged Dons bikes on Wednesday and got no response. I called them on Thursday and they said it would be ready on Friday morning. At 12:30pm on Friday, I called again, and they said it would be ready some time today. Obviously they don't value me as a customer and for that my family will not give them any more business. read more

There's reasons why Dons has been around for 60 years for me the service and attention they give to all their customers is by far 2nd to none, I can't thank Wayne enough for everything he helped me with in purchasing my new Giant mtn bike he didnt pressure me to purchase anything more than what I needed and he took the time to find out exactly what that was. Everyone at the shop is awesome I can't thank them enough and will definitely tell everyone I know that Don's is the shop for all biking needs. ( you can't get free lifetime tune ups anywhere I don't think), thanks again Wayne. read more

I had the most positive experience with this shop. Very knowledgeable staff and very helpful. This shop is super busy but yet all the employees seem to be happy. Good place to go and thank you Scott for helping me out. read more

This is my favorite bike shop in the Rogue Valley, and I hail from Ashland. There are other shops that have a bigger selection on hand, but from beginning to end of your shopping experience the team at Don's makes you feel heard. No pressure, plenty of options, and you'll leave feeling like you made a good decision whether or not you actually bought. I'll be making the drive from Ashland from here on out for service. Thanks Don. read more

I would recommend knowing what you're looking for when coming in here or these guys will sell you anything, even the wrong parts

I can't say enough good things about Don's. Always helpful. Always polite. Always willing to answer questions. I've bought a few bikes from them over the years and wouldn't go anywhere else. They're very honest and will point you in the direction of what would he the most beneficial, not what costs the most. Good ol' fashioned customer service is hard to find these days, and Don's has it down pat. read more

Great place, I came in looking for a stem--nothing fancy 80mm with 8 or so degrees. Found what I was looking for and I also picked up a saddle and some maintenance items. My butt hasn't been happier ! read more

These guys rock! Scott hooked me up with the last Thule bike rack add-on in CA (or so it seemed!), checked it out and sent it out to me via UPS. It arrived in 2 days and allowed our family to go a road trip fully loaded with all the bikes. Scott really saved the day! These guys are working hard in difficult circumstances - they come through for their customers. Thank you Scott and Don's Bicycles! read more

I went to Dons to check out Mountain bikes. I had no idea what I wanted or even what I needed. The staff took care of me and I felt very positive about the whole process. I did not buy a bike from them ...... but I think the location was my only hindrance as I live in Rancho. read more

I'd like to give a big thanks to Scott, Ben, John, and the rest of the mechanics and crew that run Don's bike shop. They've helped me overhaul and maintain my road bike and my all mountain bike. Every time I've been in the mechanics have been polite, educated and friendly. They fix things right the first time and never try to run up the bill. I'm happy to pay them for the high-quality and reliable work they provide. I've been riding bikes my whole life and competitively for the last 10 years. I've worked with a lot of bike shops and I feel like Don's is one of the best. Thanks guys!!! read more

So my kid has adhd and i was looking for his training wheels for his bike, because he finally wanted to try riding a bike. Came here and what i got was a rude comment saying what age is your kid? You should just teach him how to ride a bike it will cost you less , its hard but yes we can do it, but you should just teach the kid to ride a bike? (In a rude as tone) read more