If you know you need glasses, then maybe this place is for you! 20/25 vision and yet I need…read moreglasses because I "can't see"? The technician was wonderful. She is excluded from the rest of these comments. The glasses specialist has a salesman personality, but seems kind. Dr. Daniel O'Dowd is rude, cocky, and does not even listen to his patients. He told me I needed glasses to see all the time, which is a flat lie (you are not required to wear glasses if you have 20/40 vision in one or both eyes in NC). Basically, they knew I did not have experience with eye care professionals and took advantage. I purchased glasses because I believed them. I called to cancel the next morning (I had a late morning appointment - so not even 24 hours later) and they refused to give me a full refund. Claimed there was a restocking fee. They also gave me a hard time getting my prescription. When I read the prescription, I found out that it was for no magnification at all. They will lie, scam you, and take advantage. They will not listen to you, and I am not even sure they did the exam properly. I went to another doctor (not affiliated with this franchise) and found out I have 20/40 vision (20/30 if I strain, but should not do that), but can read 20/20 when using both eyes together and that there is just not a prescription small enough to help me. Do yourself a favor, don't believe them like I did and suffer. Find you a better doctor that actually cares about their patients. Find people that will not lie and take advantage. Either the eyecarecenter TEAM does not care about their patients at all OR they are incompetent and should not be in their respective professions. The office manager will not help you. The glasses guy is just a salesman and this team is PUSHING the sale of glasses - no matter if you need them or not. DO NOT GO HERE, JUST FIND ACTUAL PROFESSIONALS THAT CAN HELP YOU SOMEWHERE ELSE.

The staff was friendly and knowledgeable. Morgan helped us tremendously with making a decision on…read morewhich glasses and deals to go with.

I was sent to Dr. Dornic because I had an emergency eye situation. At the time I was referred, the…read moreoffice was told I didn't have any insurance and they said to come and be seen and not worry about it. I faithfully paid the amount they determined for each visit. They finally, after many visits, determined that I needed an expensive surgery and the whole situation changed. The office manager never sent me a statement for the surgery and when I went in for one of my follow up appointments from the procedure she denied me access to the doctor and my appointments until I paid in full. She was rude and embarrassed me in front of the entire waiting room which was very unprofessional. I had to sell my personal heirlooms to come up with the cash to pay for the surgery because she would not entertain the idea of me paying payments. After all that, my eye sight is no better and I have gained an astronomical hospital bill to boot.

Was told only 1 person could go back with my 11 yr old child meaning I would have to leave my 8yr…read moreold child in lobby unattended! Both children have a form of Autism. I walked to room where my 11 yr old was to check on him and was told to return to lobby for Hippa violations for me to be in hallway to check on my child. I don't believe parent should have to choose between their kids of who will be watched at a doctor's office! How bout if my child was an infant would I be expected to leave that child in its sit on floor in lobby! Totally a fair treatment for single parents!

Staff is very polite, friendly, and helpful. They always have smiles on their faces. Dr. Haines is…read more"down to earth", will answer questions and explain various options for your needs. You are offered options of exams based on your insurance coverage. Woo-hoo to our Smithfield, NC office and staff.

I hope can educate consumers. I got Insurance VSP . I seen they were very expensive and I had 170…read morefor my insurance to get frames . I ask if they can change out my lenses. if told me yes . they charge my insurance company 324 dollars wipe out my frame and lens coverage. I will have to wait 12 months to Day to be able to get dual lenses and frames. I paid them additional $20 to order my lenses then the next day I cancel because I went to Walmart and got Rayban's for $55. they charged me 90 bucks . I would not recommend nobody to go there and get ripped off and honesty goes along way when you're dealing with the public.

I had multi deaths in my family around the time of my eye exam which unfortunately was near the end…read moreof the year. Being I couldn't make my eye exam appointment by the end of the year (2024) and didn't want to lose my $300 insurance allowance on new glasses, I called the Smithfield office and explained my situation and asked if I could get a copy of my last eye prescription from 2023 so I could at least go get a new set of glasses and not lose my $300 allowance and I explained that my vision was good and hadn't changed over the past year. I had also explained that I had called another Eye Care Center to ask if they allowed this and the lady at the other office explained that they had done that before and it was usually up to the eye doctor. The lady at the Smithfield office rudely said "sir I don't think we do that at which I explained that I had contacted another office who said they they had issued a prescription in the past bu it would be up to the eye doctor! Again in a rude vo she said I don't think we do it at which I asked that she ask the eye doctor to see because of my situation. At this point I knew it wasn't going to happen based on her attitude and when she said that he was busy and that she would have to call me back. After a day and a half I hadn't heard back so I called back and asked if she had talked with the doctor and she said he said no he wouldn't, I would need to come in for an eye exam which I ex again it wasn't possibly! Over the past 3 months they have called and worried the mess out of me once a week trying to schedule my eye exam and this is even with me blocking their number but they can still leave a message. So with times already being tough due to the economy they caused me to lose $300 to get a much needed new pair of glasses. Never will I use Eye Care Center or recommend them to anyone. The eye doctor could have shown some compassion and written me a prescription but was selfish and chose not to. One day he will be in a situation where he will need some assistance and help and I hope it doesn't happen!!

Doctor offered no instructions no teaching no sunglasses after pupils dilated no prevention seemed…read moreto me to be setting me up for unnecessary surgery.