Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

I hope can educate consumers. I got Insurance VSP . I seen they were very expensive and I had 170…read morefor my insurance to get frames . I ask if they can change out my lenses. if told me yes . they charge my insurance company 324 dollars wipe out my frame and lens coverage. I will have to wait 12 months to Day to be able to get dual lenses and frames. I paid them additional $20 to order my lenses then the next day I cancel because I went to Walmart and got Rayban's for $55. they charged me 90 bucks . I would not recommend nobody to go there and get ripped off and honesty goes along way when you're dealing with the public.

I had multi deaths in my family around the time of my eye exam which unfortunately was near the end…read moreof the year. Being I couldn't make my eye exam appointment by the end of the year (2024) and didn't want to lose my $300 insurance allowance on new glasses, I called the Smithfield office and explained my situation and asked if I could get a copy of my last eye prescription from 2023 so I could at least go get a new set of glasses and not lose my $300 allowance and I explained that my vision was good and hadn't changed over the past year. I had also explained that I had called another Eye Care Center to ask if they allowed this and the lady at the other office explained that they had done that before and it was usually up to the eye doctor. The lady at the Smithfield office rudely said "sir I don't think we do that at which I explained that I had contacted another office who said they they had issued a prescription in the past bu it would be up to the eye doctor! Again in a rude vo she said I don't think we do it at which I asked that she ask the eye doctor to see because of my situation. At this point I knew it wasn't going to happen based on her attitude and when she said that he was busy and that she would have to call me back. After a day and a half I hadn't heard back so I called back and asked if she had talked with the doctor and she said he said no he wouldn't, I would need to come in for an eye exam which I ex again it wasn't possibly! Over the past 3 months they have called and worried the mess out of me once a week trying to schedule my eye exam and this is even with me blocking their number but they can still leave a message. So with times already being tough due to the economy they caused me to lose $300 to get a much needed new pair of glasses. Never will I use Eye Care Center or recommend them to anyone. The eye doctor could have shown some compassion and written me a prescription but was selfish and chose not to. One day he will be in a situation where he will need some assistance and help and I hope it doesn't happen!!

Was told only 1 person could go back with my 11 yr old child meaning I would have to leave my 8yr…read moreold child in lobby unattended! Both children have a form of Autism. I walked to room where my 11 yr old was to check on him and was told to return to lobby for Hippa violations for me to be in hallway to check on my child. I don't believe parent should have to choose between their kids of who will be watched at a doctor's office! How bout if my child was an infant would I be expected to leave that child in its sit on floor in lobby! Totally a fair treatment for single parents!

Staff is very polite, friendly, and helpful. They always have smiles on their faces. Dr. Haines is…read more"down to earth", will answer questions and explain various options for your needs. You are offered options of exams based on your insurance coverage. Woo-hoo to our Smithfield, NC office and staff.

I can't say enough good things about Dr. Jason Moyer, OD at Clarity Vision in Smithfield. He saw me…read moreduring an eye emergency and truly listened to my concerns. He immediately recognized that the medication I had previously been prescribed by my regular doctor was making my condition worse and prescribed the correct treatment instead. That alone meant a lot, and it made a huge difference in my recovery. I later returned for my annual exam and updated prescription, and once again had an excellent experience. Dr. Moyer is professional, knowledgeable, and efficient, yet never makes you feel rushed. You can tell he genuinely cares about his patients. The staff was just as wonderful--friendly, welcoming, and helpful from the moment I walked in. I left feeling confident, cared for, and grateful. I highly recommend Dr. Moyer and the entire Clarity Vision team.

Very professional and friendly staff! Very attentive doctors who make you feel comfortable, heard…read moreand care for! Glasses options are somewhat limited compared to other vision centers.

I have used My Eye Dr. In several cities over the past few years. I have usually had a good…read moreexperience. Our experience at this office was phenomenal! Our exam with the doctor was thorough, she was professional and personable. I needed a form a couple months after our visit and found the office staff and the doctor very responsive. The request was completed at the time of my visit. I also had a billing issue. The front desk staff member, Kim, attempted to handle at the time. She said "I will research that and get back to you." She did within a few days and completely resolved the issue! Thanks to this great team.

I don't know where to start. The Clayton store is not handicap friendly. nor are they very friendly…read moretowards the handicap. I bought my grandmother to get her eye exam. We were 12 minutes late getting in there She has such a hard time getting in and out of the car we thought we had time to get out since we were right in front of the store. They could see us getting out of the car struggling just to tell us you can't be seen today once we finally made it in. Then they were not friendly everyone except for two of the ladies that work there were looking as though they didn't wanna be at work. I would us to go back to the day where we treated everyone so good they told friend to tell a friend how great service was. SMH

Dr. Wick and his son Mason are a great team. Dr. Wick knows how to build a lens. Not cheap but…read moreafter spending a fortune elsewhere and having lens that were off, The Spectacle is well worth it. Thanks!

I won't go anywhere else for glasses. My husband, son, and I have all been beyond impressed by the…read morelevel of service at The Spectacle. Their ability to quickly match you with perfect frames seems almost supernatural. I love my glasses so much I've virtually stopped wearing my contacts.

My rating is for the quality of the eye exam I received here (not the selection of frames). There…read morearen't many luxury brand frames available here if that is your thing, but you will get exceptional eye care from a friendly doctor who is an excellent communicator.

This office is great but I think it's great because the Dr's care. The exam is thorough, questions…read moreanswered and over the top professional.