The people are nice but their service is disappointing. We live about an hour away, so the hope is that when we need service, we take our car in and get any issues addressed. I have an Outback that has a rattle above the front passenger side seat. I've taken it in for this before but the rattle remained. I also have a small plastic part that covers the fixture that connects the rear view mirror to the windshield. I was told by the dealer when I purchased the cover, that the cover is simple to install. I tried to install the cover without luck. I recently scheduled an express oil change. If you walk into the service desk, on the wall behind the counter, it says the express lube covers "minor maintenance." I asked them about the rattle and the fixture for my rear view mirror. The service person said those items are not part of express lube. I then asked what "minor maintenance" includes. The service person said it includes changing lightbulbs. I suggested they change their sign from "minor maintenance" to "lightbulb replacements." To get five stars, I would expect the dealer to have a broader view of what minor maintenance is and staff things accordingly. Why come all the way to a Subaru dealer to simply have the oil changed? Everyone does that. I also would expect the rattle to be fixed on one visit to get five stars. read more

I've serviced my vehicle here and recently bought a new Subaru and I have had very good experiences both times. For their service department, I feel their advisors are knowledgeable and helpful. I've gotten a couple oil changes and some other work done and they are pretty good with communication and time estimates. Their waiting room is solid too, so it's not much issue to wait; especially since there are a lot of restaurants around. When it came time to upgrade my wife's car, we wanted another Subaru. We brought our dog and met Dempsey, who was great to work with. We were not decided which vehicle would fit best. Dempsey was not pushy, offered good advise and was very patient while we drove several cars over several weeks. In the end, we got a great Outback and were in and out of financing very quickly. I would easily recommend Dempsey if your car shopping. Also, feel free to bring your dog. read more

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Mike Brown was extremely helpful with our recent purchase. There was no pressure, only genuine interest in what we were looking for and knowledgeable answers to our questions. The entire process from entering the dealership to driving away with a new car was positive, including working with the loan officer. Thank you. read more

We have been working with Tami Baum since the middle of February. She made a great impression on us from the first time we visited with only 10 minutes to gather info. She was so helpful in answering all our questions an taking info so she could look an call us back. She was dressed very professional. She has a contagious personality which made us feel like we had known her forever. She is awesome at multi-tasking. She just made it plain fun to shop an purchase a new vehicle. We would definitely share her name with all our family an friends. We also worked with Bill Hoeksel in financing and he was also dressed professional an so very helpful in answering our questions prior to the vehicle delivery, he was very personable was fun to share experiences back an forth. He had made notes of each time we had visited an emailed so that when the final day came to pick up the new car. He also made us feel very at home. All the paperwork was handled great an never any pressure just great info to help us make a decision that would be best for us. It was such a delight to work with both Tami and Bill. THANKS MUCH. Ron & Shana A read more

I just purchased my second vehicle from here and could not be happier. The service has been great over the years in parts, service, and sales. Most recently, we worked with Craig Tedesco in the purchase of our latest Subaru. He was not pushy, he was relaxed and calm, and had no qualms with us taking our time and showing us multiple vehicles. When we found the vehicle we decided we wanted and worked out a price agreeable to both parties, sealing the deal was painless. I would highly recommend them (in fact I have and my referrals have purchased vehicles here, friends and family alike). I am not compensated in any way for this review. Just my honest opinion from a real customer. read more

Tierney was amazing to work with! She spent hours helping me find the exact Subaru Outback for my needs. I will for sure be back!

I'm a noob when it comes to cary buying, but Tierney helped us out a ton. She spent plenty of time with us, wasn't pushy, and helped my wife and I pick a vehicle that fit our budget and our needs. She was also very clear about all the financing options available, lease vs. purchase, new vs. used, and only seemed interested in what was best for us. She's the best. We drove from SLC down to AF to buy at Doug Smith because their fees are lower. They even filled the tank before we left! Our next Subaru will be purchased there from Tierney as well. read more

I am not in the habit of liking auto dealerships, but Doug Smith Subaru in American Fork made buying a car easy. They were honorable, and lived up to their word. This is something other Subaru dealerships in Utah should consider. In the end, I drove 3.5 hours, round trip, to buy my car from Doug Smith Subaru, and it was time well spent. I would do it again, and likely will before winter comes. read more

We went to Doug Smith Subaru on Monday to return a leased car. We spoke to Derek Schwendiman. All I have to say is we had the best experience returning the car. Derek took the time (without being asked), and made sure we got the best deal we could on the return. I work in service and it takes a lot to exceed my expectations, and he more than exceeded them. We do not need another car currently, however when we need our next Subaru, I know exactly where we will be going. read more

Love my new Forester. Heather and Craig were very knowledgeable and helpful during my car buying experience. I received much better service here than I did at two other Subaru dealerships so this is where I made the purchase! read more

Tierney Mower at Doug Smith is a fantastic employee and made the car buying experience a breeze. She is very knowledgeable and friendly and helped me choose the perfect car for me. I will definately recommend Doug Smith and Tierney to others and will return there for my future car buying needs. read more

Great service. Felt like I was treated fairly and the cost of the car was appropriate. I will bring my car here for service and will continue to be a customer. read more

Mike was incredibly helpful in finding us the Crosstrek we wanted. The dealership is very clean and everyone there seemed really friendly. One thing I really appreciate is that we aren't bombarded with annoying calls everyday if we leave without buying a car. My husband and I definitely shop here first whenever we are looking for a new car. read more

Simple showroom, plain-talking salesmen, good prices, great product.

I purchased a Subaru Outback last year that ended up having a recall on it. They were very helpful and friendly and I was able to get an appointment the very next day. I brought in my Outback and they got everything done in less than an hour. Very fast and pain free! read more

Doug Smith Subaru especially a young man by the name of David Elsberry have been so helpful in our quest to determine which Subaru we'd like to purchase. David has gone out of his way to accomplish this task, absolutely no pressure even after us changing our minds on a couple different occasions. I'd highly recommend this young man to anyone who's looking to purchase a vehicle from Doug Smith Subaru. read more

This is my favorite dealership. The service is great, and the sales people are even better. Ask for Mitch Hall. He knows what he's talking about, and very easy to talk to. I would recommend this dealership to anyone. read more

I recently bought a certified used Outback. Greg Miller was our salesman, and it was an exceptional buying experience! None of the haggling, or feeling of getting ripped off, or just the usual typical unease of buying from a dealer. Greg whipped through the paperwork- explaining everything along the way, and answering any of our questions. In his genuine friendly manner, he helped keep our small son entertained, and was a nice, interesting guy to talk to. After having the car for a few days, I realized there was a small issue in the front suspension. I contacted Greg, and he worked out all the details for me to get the car in, and for who to talk to that he had already explained the situation to. Problem quickly and kindly taken care of. While I had the car in the service department, I found out that the car had not had its last major service done. A service that can cost over $800. Once again, I contacted Greg and told him what I had found out. Once again, Greg talked to whoever he needed to, and in this case, it was determined that the car had had the service, it had been overlooked. Problem solved. Overall, a great experience. Greg Miller was fantastic! I would buy a car from Doug Smith again, and I would definitely ask for Greg Miller. read more

We brought my wife's Subaru into the service shop. She has experienced electrical issues due to a brake switch failing repeatedly, which the car has been serviced for in the past. The last time her car was serviced, the technician stated that he had never had to replace this part before. Brian, the service manager, was the opposite of helpful. He was disdainful when we asked him if he investigated any underlying cause for the issue. He insisted that he explained the warranty on our Subaru now includes a deductible, although he never even mentioned it when he described the issue to us while checking our car in. Brian talked over us instead of listening to our concerns, mocked us when we asked him to investigate whether there was an underlying issue, and charged us $100 for the quick installation of a part which costs $20 on Amazon. I will never be returning to Doug Smith Subaru again, and would advise anyone I know against purchasing a car there, but in particular to avoid their service center. The price is inflated for their services, their attention to detail is minimal, and their customer service is completely inadequate. We are continuing to experience intermittent electrical issues with our vehicle, but I will not be returning to Doug Miller for additional troubleshooting (even though we are still under warranty) because I have zero faith they will make any legitimate attempts to resolve our issue. If their service manager won't even pretend to take any additional steps to troubleshoot our issue, and treats us with contempt when we tried to investigate the issue further, why should I hope the employees he directs would be any different. I'm very disappointed. I love Subaru vehicles, and my wife and I will likely drive them for years, but I will not be returning to Doug Miller ever again. read more

Was standing at the parts counter for 5 minutes maybe longer. One of the workers at the computer just glared at me because I guess he didn't want to do his job, except look at the damn screen. No even even acknowledge me saying be with you soon or give me moment just looking this up for a customer. Thanks but no thanks I will just let my friends and family know about this experience. read more

I am rather new to the area and just recently visited Doug Smith Subaru to look at some vehicles. I worked with Louis Bergener and could not be any happier with my experience! From the moment I arrived, I was treated impeccably. This was my first time looking at Subarus and Louis was incredibly knowledgeable and kind. He took the time to explain all of the different benefits and features of each make and model and answer my endless questions! I never felt pressured to purchase and am thrilled with my new 2018 Subaru Crosstrek! Once I decided on the vehicle, he also took the time to go over all of the features of the car with me and help me to sync the bluetooth features, etc. I never felt rushed or hurried and in fact, Louis made it a point to tell me numerous times that he would be happy to assist me and answer any questions I had. As the car comes with a warranty, he advised me that I could call the service department directly or contact him and he would assist me in setting up any necessary appointments - now THAT is extraordinary customer service! Although I don't anticipate wanting to look at another car anytime soon, I would absolutely go back to Louis at Doug Smith and I would recommend the same for anyone. If you want to shop in a no-pressure atmosphere, have the assistance of friendly, knowledgable staff, and feel valued not only before you make your purchase, but after as well, this is the place to go! Thank you Louis and Doug Smith Subaru! read more

Buying experience was great. No games and a better price then other local Subaru dealers. Service department has some issues. I would drive an extra twenty miles to find another Subaru service center. Incompetent and not caring when even when they know they screwed something up. read more

They do a much better job at customer service than other Subaru dealerships especially Craig Tedesco was very patient and efficient at getting me the best deal possible read more

The Service Department is typical for Subaru - friendly, efficient, forthcoming, and reasonably priced. When we moved here we were worried that we would not have the kind of experience we had in Denver with Shortline, but this company is just as good. read more

We had purchased a Subaru Outback that had mechanical issues. It turned out that the car could not be repaired. At first I was frustrated that vehicle was in the shop for 6 weeks. We were provided a loaner for the entire period the vehicle was in the shop for repairs. Finally Brian the service manager worked with Subaru corporation to find a solution. We were traded out of the 2015 Outback and purchased a 2017 Outback. We paid nothing our of our pocket and received a new vehicle with a lower payment than on the previous vehicle. After being frustrated, I realized Brian and his team did everything they could do to make the situation right. I truly believe they did the right thing because they wanted to not because they had to. We will be purchasing more vehicles from Doug Smith. read more

Doug Smith is highly recommended. Having bought or leased over 20 vehicles, I can say that this dealership is one of the best. In fact my wife just referred one of her best friends to salesman David Dickson at Doug Smith. If you are looking for a Subaru, this is the place to go. read more

The service department here is terrible. My pregnant wife was stuck in the lobby with our two young children for 6 hours waiting for snow tires to be put on our vehicle (how it takes 6 hours to change some tires, I have no idea, but that's not even my primary complaint). When she finally got in the car to leave, she noticed the tire pressure light was on. She got out to check the tires, and found that one was completely flat. The services manager refused to take any responsibility for the damaged tire and insisted it must have already been flat when we brought it in, even though the tires were fine when we took them off 6 months ago and they've just been sitting in our garage since then. I'm pretty suspicious the dealership unintentionally damaged the tire somehow. At the very least they put a damaged tire on the vehicle and didn't catch it before returning it to us, indicating they didn't take it for a test drive or check their work. We're lucky the tire was flat before my wife left and not when she was driving when it could have been dangerous. They ended up charging us for a replacement tire, which had to be ordered in. After the tire arrived a few days later, we tried to set an appointment to have it put on the vehicle and were told there were no openings for a month. The return appointment took 2 hours (still too long). Our car was not washed or vacuumed either time, which is standard at most dealerships. All in, having snow tires put on took one month of total time, 8 hours sitting in a dealership lobby, and cost $300. The service department at Doug Smith is horribly mis-managed. We will never go back. read more

We moved to Lehi in November from Houston, TX and I felt we needed an AWD vehicle. Having been a Honda family for quite a long time, I looked at the Honda CRV, but my instincts kept leading me to the Subaru. Being 65 years old, we have experienced many nightmare negotiations with dealerships and I so dreaded buying a new vehicle. One day, my son and I went by Doug Smith Subaru to just look, and a very nice salesman, Scot Madsen, showed us the Forrester and Outback. We told him we were just looking and he presented absolutely no pressure. A few weeks later, I was ready to purchase an Outback, so we went back to see Scot Madsen. He showed us several different Outbacks and thoroughly explained the difference in each one. Again, there was no rush or pressure presented by Scot. We made the decision and began negotiations......wow, what an amazingly wonderful experience. I have never bought a car with such a positive, pleasant, friendly and non-pressure experience. The whole dealership and staff was so very helpful and friendly. I took my Outback back this past week to have the Zurich Shield Protection added and again, the staff remembered us and welcomed us there. I would highly recommend Doug Smith Subaru and Scot Madsen and give them a 5 Star Rating! Love my Outback! read more