Closed at 3pm on a Sunday drive all the way from Carson city, won't be coming here again

I'd like to provide feedback about my most recent visit to your location this morning around 9am drive thru. The man you have working drive thru gave one of the worst experiences I've had at your location in the 5+ years I've been going here. First he was very short when asking for orders over the intercom, I understand if you're busy but at minimum, please be kind. When I got to the window the girl repeated back my order, which was correct. I waited for my order and the man with the drive thru headset returned to the window pretty much tossed a white bag at me then quickly closed the window and walked away. I look inside and only one of my items was in the bag. I figured they were simply heating the other item but after waiting over 7 minutes more and waiving at the employees thru the window- no one came back to the window to check. They all just stared at me. I then had to come into the building to get my ham and cheese croissant, napkins and creamer. The location wasn't busy. The drive thru man (hat, dark hair, looked wavy, glasses) just avoided eye contact. I also requested no seasonings on the sandwich which was not honored (this is due to someone's dr ordered diet restrictions). I feel as though I can not trust this establishment to do what's right. To pay almost $20 for two items and coffee and to be treated this way is not okay. Please coach your employee or take him off drive thru in order to avoid customers having poor experiences in the future. I encourage you to do a mystery shop of your establishment because this isn't the first time items have been forgotten, but normally, employees check back to see if there's anything else needed. McDonald's should not be providing better service than doughboys but that was definitely the case today. read more

Doughboys Donuts - I requested no seasonings which wasn't honored. I had to take this item away from my family member due to drs orders. :( - Donuts Near Me - Reno, Nevada

The donuts were fresh and delicious, the customer service was also great. The shop was nice and clean as well, definitely coming back ! read more

Doughboys Donuts - Dozen donuts - Donuts Near Me - Reno, Nevada

I get doughnuts for my coworkers all the time here. They love the blueberry cake and old fashions. I like their croissants. You can order ahead via call or take the drive-through. Most people seem to walk in and order to see what doughnuts they have. They are always busy, yet are always so sweet. The parking lot is large and easy to find spots. I went at 630, and most of their cake doughnuts were out. They do bake throughout the day, but I was surprised it was out. Probably all the preorders and such. Most of their doughnuts are dumped in glaze, then have the frosting or chocolate on the top side. I think it's a bit sweet. Of course, I still enjoy them with a nice cup of coffee or tea. read more

Start off with the quality. Yup they have some good doughnuts. Fritters are on point. On average very fast with to go orders. Only reason it's not a 5 is inconsistency with friendliness of front line team. 8 out of ten times met with smile and friendly from start to finish. On the other two times a bit less of perk, more of a what else? on repeat. Still my go to for some down doughnuts. read more

Had a craving for doughnuts and we were in south Reno shopping. As always, wife wants a nice orange glazed donut. She especially like this location as the counter help is really friendly. We almost alway get a dozen donuts. With 5 kids, they don't last lol. We went with a chocolate bar, maple bar, for assorted jelly donuts. Two glazed raised donuts, orange glaze, coconut and two cake donuts with sprinkles and chocolate. If all kids are not present to pick a donut, one thing I do is cut all the donuts in half and let the kids take turns picking their favorites 1/2 at a time. After Rock Paper Scissors to see who is first. This way everyone get to try a couple of flavors and no one feels left out. If 2 kids are eyeing the coconut, then both get half...seems silly, but it works lol. read more

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This wasn't my first time eating Doughboys Donuts, but I had 2-3 day old Doughboys (which were still good), so this was my first time at the actual location and my first time eating FRESH doughboy donuts. Sometimes you just get a craving for donuts and this was the day. We arrived and were greeted immediately. The employee behind the counter was friendly and helpful in our decision making process. We ended up leaving with half a dozen and a baggie full of (huge) donut holes. Of course, the donuts were as good as you've been told. I tried the old fashion, sugar, maple glaze, and donut holes. ALL of them were delicious but my favorite was the holes. Seriously, these things were huge. Whenever that donut craving hits, be sure to give Doughboys a try. read more

Doughboys Donuts - Donuts Near Me - Reno, Nevada

Young guy was very rude, had his AirPods in, minimal conversation, charged me for the wrong thing and I had to correct him. I love this food and atmosphere I come here very often and haven't seen that. No reason to be unkind and rude. read more

Multiple locations around town, this family owned business loves to support the community and I must say the community loves their donuts. Drive thru at the south location is convenient. I get the express dozen and the donuts are inhaled once delivered to the office. These beat the chain store brands every time. Freshly made every morning. You can step in and choose your own for a special treat for yourself. They once prepared a special box for my dentist office and they loved them! read more

Picked up some donuts and saved a few for the next day. Service was good and staff was friendly. We ordered apple fritter, sugar, glazed, twisted glazed, strawberry filling, and 2 donut holes (regular and cinnamon) - $8.95 total. The donut holes isn't your normal donut holes it's prob double the size. Donuts were just ok. It's a bit too sweet and wasn't that fluffy. read more

Doughboys Donuts - Donuts Near Me - Reno, Nevada

For the 3rd time in 4 months, different people, I've received the worst service. Am I missing something here? I used to buy donuts at this location all the time years ago, before moving out of state, and have now come back. The 3 times that I've been back., it's been terrible service. Why are the people behind the counter so unfriendly, like, it's a huge bother to them that I'm there to buy donuts? It's interesting that it's been the same bad service on 3 different occasions, back to back, involving different people. I live close to Midtown, so it's not like I'm super close, but I won't waste my time anymore. Pretty sure there's other donut shops that are just as good or even better. And for the issue at hand, the feeling I got on the different days that I've been here is almost as if this place just hires, angry, unhappy people. My first visit after moving back to Reno, it was an elderly female that was helping me. The second time it was a teenage female that was helping me. It was a young man that waited on me today. I used to really miss Doughboy Donuts when we lived in Texas, but in reality, this place is a dime a dozen and as long as you go early enough, you can get fresh donuts at your corner donut shop. My point being that the product is worth the poor customer experience. I don't need the employees to be overly nice to me or even say hello. I don't need to have a conversation and know these folks on a first name level. However, I mainly don't need to walk into a donut shop to be treated as of I'm the worst person in the world unworthy of being sold their precious donuts. And just to be clear, the scenario that happened today resulted involved the customer who asked for the chocolate frosted paw-shaped doughnut. What was given to me, was a doughnut with blue icing. When I got to my car and checked the bag and saw that it was the wrong doughnut, the young man was waiting at the counter, as if he expected this, and when I explained the error, he grabbed the right donut and chucked it in the bag and tossed the bag to me. I, of course, took the blue donut out that I didn't even order and threw it in the trashcan in front of him. read more

OMG. fresh donuts! I don't typically eat donuts, but today I thought I'd try Doughboys Donuts out. It's a local shop and this morning it was steadily busy and I can attest as to why.. Brought home a mixed variety. My son had my buttermilk donut that I had been waiting to sink my teeth in. So I had a back up maple bar. It was surprisingly light and fresh. Dunked it in the hazelnut coffee that I had also purchased there and it was heaven in a cup. :-) The folks serving were very friendly. Wear your covid19 mask in per our current orders. Only 6 people allowed inside at a time. What a nice morning treat! I will be back for more! read more

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1st time trying them as they were recommended to us. We were not disappointed! We had a few different ones & they were ALL good! You know when you have a good doughnut. We were traveling through so we are sad they aren't in Las Vegas. Please consider expanding there. Whenever we travel through- we will definitely be stopping by. Excellent donuts! Really liked the blueberry fritter! ( never seen blueberry ones before) read more

I don't eat a ton of donuts, but occasionally I'll go out of my way to grab a dozen that the family can share before work or school. I dropped in around 8am and there was a full selection of goodies. I was instructed to bring home an apple fritter as well, if they had them, and indeed they had one! Everything looked really fresh and it was fun picking the rest of the dozen donuts. The lady at the counter was pleasant and helpful, and I got in and out of there really quick. Once home, we dug in and everyone liked the options. The apple fritter report: really good, the only thing that my wife suggested to make it even better is "I want a bite of apple in every bite"! My personal go-to, the maple frosted, was a soft, sweet, chewy delight. The pumpkin cake style donut I tried was a really nice texture and flavor as well. We still have many more to go but I don't think I'll be disappointed. read more

Doughboys Donuts - Dough Boys box - Donuts Near Me - Reno, Nevada

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Doughboys donuts is hands down my favorite donut shop. They have a variety of donuts that are freshly made and breakfast sandwiches that are perfect for on the go! It is family owned and operated. There are 3 locations in town - Sparks, South Reno & Northwest Reno. They've also made 2 of my cousins donut wall dreams come true for their weddings. And the service is always great! If you've had Doughboys, you know how addicting these can be! read more

Doughboys Donuts - Donuts Near Me - Reno, Nevada

The one time I visit and the power is out. It was nice and cool. It was cleaner than before and I love round 1

Super friendly staff and easy to get into. They take CC but got a luscious Bav cream maple doughnut and a coffee for $2 special! Gave a tip. In and outdoor seating. They have a drive-thru though a lot of people just pop right in. Judging from my one doughnut, the dough was rich and substantial, filling. Not painfully sweet or mouth drying. Not those super light dissolving ones. I know I'm eating a doughnut! Liked it a lot. read more

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We're always in search for a good donut so on our way home from Reno we checked out Doughboys based on the Yelp reviews. It was a Saturday morning and there was a short line...a good sign. There was a large selection of donuts and the young lady helping us was very nice. The donuts were a mixed bag, unfortunately. The raised donuts with chocolate icing (our usual measuring stick) were on the dense side compared to what we're accustomed to so the texture was a letdown. The chocolate old fashioned was better but there was a slight aftertaste which we thought was due to the icing. We don't know why we didn't notice this on the raised donuts though. The cake donuts (blueberry, chocolate glazed) were good as was the apple fritter. It's better than Dunkin' Donuts but we'll try another place the next time we're in Reno. read more

Great donuts and great people. They support our troops, our officers, our firemen. Everything great about the community is supported here. Great donuts too. I like the big donuts as a birthday cake for people. Try the wolf pack claw! read more

The food is a 50/50 shot. Some days just fine, other days not so fine. That said, the customer service has gone way, way, way down hill. Here's a word of advice if you use the drive thru: Check Your Order Before You Drive Away! You'll find it completely wrong at least a third of the time. read more

Best buttermilk glazed bars ever. Alice treated me so well yesterday, Tuesday, 5/22. Bill thank you for having her on staff....

OK, I'm hearing this Doughboy Donuts is supposed to be the best dounts in Reno. Since I was in the area, I had to give it a try. My fave is the old fashioned, but I decided to give one of those apple fritters a try, you know, that big cow patty lookin thing! I've had these at other shops including my own local place in Carson. OK, I gotta say, these are better and pretty dang good. Big decent size to! The insides were more moist and more apple flavor then the others I tried. These might cost a little more, but hey it's worth it. I ate half this fritter before I thought about even taking a pic! read more

What's a party without a donut bar?? The donut bar is only as good as the donuts you put out it. We always get Doughboys. I have ordered special colors, special sprinkles, etc. to match the event or holiday. Always a hit! read more

Doughboys Donuts - Donuts Near Me - Reno, Nevada

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I recently had an unfortunate encounter at Doughboys Donut Shop, a local establishment that I had been eager to try. Unfortunately, my experience with their customer service left a lot to be desired. Upon arriving at the shop, I noticed that the door was still open, indicating that they were still serving customers. However, as I entered, I was greeted with a sudden outburst from one of the employees, who yelled at me that they were closed. It was shocking and highly unprofessional to be met with such aggression and hostility. While I understand that it can be frustrating to serve customers near closing time, it is essential for any business to maintain a level of professionalism and courtesy. A simple explanation that they were about to close would have sufficed, rather than resorting to yelling. The incident left me feeling embarrassed and unwelcome as a customer. It is disheartening to encounter such behavior, especially when one is eager to support local businesses. As a result of this unpleasant experience, I will be hesitant to return in the future. (Saturday 1st, closing time. It was a Male who yelled) read more

The donuts are good and reasonably priced for what you get. But there is nothing special about them. I can find similar donuts at a closer donut shop. So I would not go out of my way to get these donuts. On a side note, that pertains to all business is the tipping policy. I am helped for about 1 minute and I am supposed to give an 18 to 30% tip. Be real people. If you give me above average service, then you will get a tip. Some businesses employees look at you with a blank stare and expect a tip. I am buying your product. Talk to your managers about a wage increase. read more

Have to practically yell for them to hear you through the ancient speakers at the drive thru and whoever the guy with glasses is that took my order was rude as hell. read more

Will I ever get tired of coming to Doughboys? No! Why not? Simply because Doughboys makes the best donuts on planet earth!! (No exaggeration whatsoever.) I've had a lot of donuts from many different places, but these donuts are on a level of their own! Doughboys is a place that I could visit every morning for a pillowy soft, fresh donut. Love coming in & picking from the wide arrangement of cute donuts; sprinkled, jelly filled & more. Doughboys also has yummy bagels too. Their bacon, egg & cheese bagel is the BOMB. Employees who've helped me are always in a great mood & are willing to assist! Cleanliness in the store is a 10/10. It's convenient that there's a drive thru here too ! Doughboys deserves 5 stars for their donuts, their customer service & their cleanliness! Do yourself a favor & try even just one of their donuts. Promise you'll be hooked for life!(; read more

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Perfect spot to get some treats for a large group of people! Love the maple donut! They even had randomly selected dozens waiting to be claimed this morning, which made the process even quicker. Think you can call ahead too for pickup. read more

Doughboys donuts are the best donut you will ever find. The best kept secret is there breakfast sandwich. Call ahead and order the breakfast sandwich they sell out fast!!! Way better than McDonalds. read more

Updated review to 4 stars because the owner immediately reached out to apologize and address the situation. Donuts are delish but customer service is horrible. The staff have been very rude on all of my visits. I ordered at the drive thru and after ordering serval times the lady said she couldn't hear me and asked to pull forward. I ordered a dozen donuts and two breakfast bagels. She was very rude and said next time you want breakfast not to use the drive thru. I wasn't aware the drive thru line was for certain items. Why would you display you have breakfast bagels on the drive thru menu if you can't get them? Then after handing me the food she only gave me (1) of the (2) bagels. When I let her know she again angrily said this will take awhile and not to use the drive thru again! If they don't want people order breakfast bagels at the drive thru and only inside perhaps they should take it off their drive thru menu and have a sign. Regardless being yelled at and talked to in such a disrespectful way just from ordering left me shocked. Doughboys - PLEASE work on your friendliness of staff! This was an elderly woman with dark hair. The two stars are purely because the donuts are good. read more

Yelp says they don't close until 9pm gps says 7:30pm I showed up at 7:15 and they are already closed.

Have went there last few days walked in drove through my husband went this morning drove through girl couldn't hear cuz of weather so he drove up to reorder she was very rude made someone else take his order no thanks no nothing my husband is 65 hard of hearing so employee had no patience or kindness for him and she still got order wrong hopefully when that employee gets old she gets treated with same treatment she gave my husband that place knows who the rude girl is she has earring in face ! Won't be back other employees were so good to me & my dog this unnecessary treatment has cost this place my business! read more

Spring break in full effect! So glad we live minutes away! This local donut shop will forever have us as valuable customers. Great location with drive thru and good customer service. We always come by this location before school or on my way to work. Today we ordered some St. Patrick's treats for my kids for breakfast, they always have some cool decorated donuts for Holidays. So fluffy, tasty and moist. Our favorite donuts are strawberry cake, orange, blueberry and chocolate and the Wolfpack paw! We will be back soon! read more

Doughboys Donuts - Assorted dozen - Donuts Near Me - Reno, Nevada

I painted watercolor flower cards and coupled them with a box of doughnuts for my special friends for mother's day. Doughboy's is so good that it will put a smile on anyone's face. I actually get a box of doughnuts for every special occasion because they're just that special. read more

Doughboys Donuts - There's nothing like fresh doughboy's doughnuts. - Donuts Near Me - Reno, Nevada

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Holy cow these donuts are soooo GOOD. Fresh baked, even at noon. Decadent fillings and icing. So much better than any chain donut shot. read more

I have a love hate relationship with Doughboys. The donuts are good. They aren't THE BEST but they are solid donuts. What you get in donut, you lose in service. The service in the drive through is truly one of the worst, consistently. I never know how to order because I get disdain regardless of how I approach it. Here's some true stories: Example one "Welcome to doughboys" Me: "Hi, how are you?" "I'm well" Me: "great, I'd like to get..." "You need to wait to order!" Me: "oh, sorry!" Example two "Welcome to doughboys, how are you?" Me, remembering last time, "I'm well thanks" ... ... Them: "so are you going to order??" Me: ??? Example three "Welcome to doughboys what can I get started for you?" "I'll take three maple bars...(waits for them to catch up)" "Okay see you at the first window" "Wait can I add more?" "Sigh...yes?" Proceeds to misinterpret order three times. So I guess my review is good donuts, really odd customer service. May the odds be in your favor. read more

These donuts were so freaking good. We ordered 2 dozen for a party and the cake and original kind were my favorite. They're so big fluffy!

Been going to Doughboys since 2016, great donuts, clean environment, restrooms & friendly staff. Fresh daily made donuts, coffee & milk. 1/2 dozen are about $8.95, and larger ones are $2.85ea! Hours of operation are 5am- 8pm M-F. We Usually utilize this shop twice a week. Once a week and once on Sunday for the work week coming up. This past Sunday, we were late in getting to the shop, around 7:54pm PST (almost closed). Stuck my head in and asked if I was too late. A new employee in his late teens, said come on in. Most of the time we would be rejected. This young man, was Pleasant, clean cut, gift to talk to older ppl, and just went beyond his job. Absolutely a great person to have wait on us. I did not get his name, but he was working Sunday 5/7/2023 at 8pm at the Damonte shop. Both my wife and I are professionals and want to send this young man our highest regards! You just can not find young ppl these days that work as hard as he did and with a smile on his face. read more

I have a love hate relationship with this doughboys. Their food is amazing and their donuts are the best I've had, but every once in a while the customer service is horrible. Usually I will pull up to the drive thru. Half the time I feel like I'm talking to 3 different people in the speaker. Just today this is how my interaction went Speaker: Hi welcome to doughboys we will be with you shortly Me: ok no worries 1 minute later Speaker (in a different voice): hi we will be with you shortly Me : ok you're good 1 minute later Speaker: hi what can I get started for you? Me: hi, can I start with 2 glazed donuts? Speaker: ok pull up to the window Me: oh actually I have more, can I also get 2 croissants? Speaker (in a different voice): hhrbbrheueushshebebejeuduehehe at the window? Me: you want me to order at the window? Speaker: yes I can't understand you I pull up to the window and I meet a grumpy old woman there. Woman: ok so what exactly do you want? Me: 2 glazed donuts, 2 croissants, 1 choco.. Woman then interrupts me: ok hold on She then closes the window and disappears for a while She come back after 5 minutes or so Woman: ok so 2 glazed donuts and 2 croissants Me: and a Chocolate glaze donut and a jelly donut Woman : "sighs" what kind of jelly? Me: raspberry The woman closes the window again even though I wasn't done ordering She comes back after and tells me it will be 15 dollars and by this time I'm out of patience so I just hand her my card while she sits there acting like she's hungover. She then has the audacity to ask me if I want to leave a tip. Absolutely not!!! Other than that their food is amazing but their customer service has really made me hate going here. They seriously need to fix their speaker and start acting more professional. read more

My go to place for all my donut needs. I love how friendly the staff is. Always smiling and in a good mood. All the donuts are freshly made. They have so many to choose from. They also have a few other breakfast items and serve coffee. read more

Doughboys Donuts - Donuts Near Me - Reno, Nevada

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