I contacted many companies to have my tanks drained. I chose Drain Pro because they quoted me the best price. But when the job was completed I quickly realized I was not given all the information regarding all the fees. I was sent a e-mail with a disposal fee of $60.00. When I received the invoice it had a disposal fee of $450.00. I contacted the company and the sales representative who quoted me the price. His response was oh it was $60.00 a ton. When I explained to him that he never told me it was per ton he pretty much told me I was lying. The representative has made no attempt to correct his error. I received a job ticket after the completion of the work. This ticket also had no information on it about the $60.00 per ton disposal fee charge. The ticket also said a hose we were charged for at $350.00 was left at our facility. The hose was never left at our facility and when I questioned that information I was told it would be delivered. I have not received the hose as of yet. But Drain Pro did change the ticket after it had been signed that they did take the hose with them. I asked my representative for his managers name and number and he refused to give it to me. He said he wanted to talk to his manager first. Do not ever use this company I believe there representatives are not forth right on the information they give you. read more

If you're looking for a company that will provide great customer service then look somewhere else! Drain pro was hired to pump my sellers septic system and paid a fee to file the RSS report which they didn't bother to do even though they collected the fee. When I followed up with Randy he passed me off to the office staff and told me that they could help me. I was told by the office staff that my sellers never asked their company to file the report which is complete BS because they charged my sellers a filing fee and I had sent Randy a text that he read asking him to send me a copy of the report once he had it. I took a screen shot of the read text and sent it to my seller as proof that they should be apologizing that they completely dropped the ball instead of trying to put the blame on someone else. Needless to say this could've caused us to lose our buyer but fortunately the buyers lender pulled strings to get the home closed without it. I would never recommend this company to anyone especially if you want a job done right! read more

This place does not even deserve 1 star. Purchased my first home in September and the previous owner had this "company" come out and inspect and pump the septic system, as required by law. Three weeks after we moved in, just my husband and I, we had raw sewage rise up in the back yard. We come to find out this "company" did not put the lid back on the septic tank, did not fully pump the tanks, and did not inspect the pump, which was broken. As a result, we had to pay an actual company to come out and pump the tanks and install a new pump, at the cost of almost $1800. The worst part is, based on the numbers listed on Drain Pro's own invoice (sludge, scum and total gallons pumped), they could not have pumped all three tanks, more than likely because their truck was full and they didn't want to have to come back. My husband spoke several time to this company who stated "yeah, we may have dropped the ball", and now refuses to return our phone calls. Not only did they fraudulently charge the previous owner, they caused an environmental health concern in our back yard, and falsified county documents by stating the pump was inspected when it wasn't. We have pictures. Do not waste you money on these people because you will just have to pay a real company to complete the work you paid Drain Pro for, and for that, I want my 1 star back. read more

Drain-Pro is an exceptional company! My bathtub and toilet were both backed up after running my washing machine and of course it was on a Saturday morning. I called Drain-Pro and the female dispatcher was very friendly and informative. She told me to expect a call within 20 minutes from a technician. I got a call back in 7! A man named Herald called and I described the problems we were having and he informed me the technician who had the machine we needed was on another assignment but gave me a window of when to expect the technician. I got a call from Herald three times for an update on when to expect the technician so I could go on running my errands since this happened on a Saturday. The technician Alex arrived within the time frame I was promised and he was so pleasant, even though he was stuck in horrible I5 traffic for a few hours before he could get to me. He showed me on the camera where the roots were causing the blockage in our sewer pipes and was very informative. Alex didn't give up on the project until all of the roots were removed from our pipes. He was one of the nicest and most respectful technicians I've ever had work on my home. I felt like I knew exactly what was happening the entire time because Alex made sure to walk me through everything he was doing. After an hour and a half my pipes were finally rid of the roots! It's been 3 days and everything is running perfectly. I also appreciated Alex informing me that with the huge trees in my yard I would most likely want to have our pipes cleared of roots once a year to prevent this from happening again. I highly recommend Drain-Pro because this was our 3rd experience with the company and they NEVER disappoint. read more

DO NOT USE THIS COMPANY!!! Let me tell you what these a-holes did to me. I was selling my house and of course have to have the septic pumped as part of the sale. I called and spoke to "Randy" with DrainPro who in the beginning gave me an estimate for the pumping and even described the Pierce County Inspection report (RSS) that needs to be completed. He also said that once complete I could file it with the county or they could file it for a $65 fee. To avoid the hassle I authorized them to do it and even filled out the credit card authorization form they sent to me to made sure it got done. And because we were getting close to closing my realtor asked that Randy follow up with her once it was filed so she could track it. Flash forward to A WEEK BEFORE CLOSING and my realtor still had not received notice that it had been filed. When she called DrainPro the office had the balls to say that it hadn't been done because we hadn't paid the fee, even though they already invoiced and took payment from my card for it. Then I contact Randy and he says he'll call the office and then calls me back and admits they completely dropped the ball. So now the sale of my house is in jeopardy. Randy says he'll try and contact the health department but he "can only do what he can do" being a complete jerk about it. I was calm at first but then when I was getting the feeling that mountains weren't being moved I had to turn ugly and threaten legal action and then guess what...all of a sudden the application is in and the health department registers the report and Randy, the jerk, all of a sudden thinks he's the hero. Unfortunately his customer service didn't kick in until I threatened legal action. AND TO TOP IT ALL OFF, I didn't ask for a refund on my tank being pumped, I didn't ask for a refund on my inspection report fee, but what I did ask for a refund on was the $65 filing fee that never got done like it was supposed to that I could have done myself had I known this would have happened, I was told that they would check with the owner and then after having to check back after 2 weeks I was eventually told NO. I'm sure there are a lot of nice people working at DrainPro (excluding RANDY) that may be hurt by this and I'm sorry for that but you work for a piece of crap company and I HOPE TO GOD NOBODY USES DRAIN PRO. You've been warned on what to expect. read more

completed a "septic inspection" and pumping without accessing the septic tank and lying on the report......wouldn't trust them to flush the toilet read more

AMAZING service! After having the most terrible experiences with several other companies, I found Drain Pro and couldn't be happier with them. They have provided and maintained the portable restroom for our business for the last three years and I wouldn't dream of using anyone else. Our clients often comment that it's the cleanest portable restroom they have ever seen. I also recently had Drain Pro service our septic tanks and was further impressed not only with the quality of their work but also with their staff. Their response was quick and their prices were very reasonable. Every one of their technicians and office staff I have worked with have always been extremely helpful, friendly and knowledgeable. I very highly recommend them for your septic and plumbing needs. read more

Excellent customer service! I had an issue with my septic alarm going off on a rental I have, and of course it was on a Saturday. After calling a few places that either didn't work on the weekend or didn't return calls, I called Drain-Pro. I got an answering service and she said someone will call me within 20 minutes. After about 5 minutes Randy called me back. I explained my situation and he had his technician out within hours. The tech was very knowledgeable, courteous and did a great job. Drain-Pro was not able to replace my pump (which I knew had failed and needed to be replaced) on the weekend, but got me taken care of as soon as they could the beginning of the week. Their prices are competitive, kept me informed to the status of the repair and my renters were able to "flush" throughout the whole ordeal. I would recommend them to anyone! read more

Our septic alarm went off, as it did about a year ago when our renters were in the house. Drain-pro charged me $210.40 to dig up the lids and inspect the system, which didn't seem totally unreasonable. They recommended we pump the tanks and said the pump was burned out and the electrical fried, which caused the alarm to go off, luckily. They charged $792.52 to pump out the tanks, which I understand is the going rate. Then they gave me a quote of $2581.64 to replace the pump and electrical, which they said would take 2-4 hours. This didn't seem reasonable to me so I asked how much the pump itself was; they said $900. I found one locally for $680 and one through Amazon for $473.02 including shipping. It was the same pump. So then they gave me a revised estimate of $1411.26. That still seemed high so I asked another company to come out and give me an estimate. They said it would be about $400-500 so I hired them. The final bill came out to be $701.35 which is more than their estimate but still half of Drain-pros. Altogether I saved over $1400 on their original estimate, so I will not be using them in the future. But really, $350 an hour? I have 20 years of executive experience and a masters degree and don't make that much. At least the second company saved me some money. read more

Great customer service! Recently, my hot water heater was showing signs that it was going out. I called Drain-Pro and scheduled to have it replaced the following week. While speaking to them I found that they could also take care of my leaky tub faucet and constantly-running toilet that had been problematic for quite some time. The very next day I woke to no hot water. Yes, the darn thing quit on me. I called Drain-Pro and they sent someone to my house to take care of it that very same day - in fact, within a couple of hours. They were even able to fit in the other work I needed to have done, which saved me time and money. With so many drain cleaning companies out there it is difficult to decide who to call. I highly recommend Drain-Pro. Call them - you won't be disappointed! read more

"We still believe that honesty, integrity and a GOOD PRICE are important, and we think that our customers come before our bottom line"...nice line, if it were more true. I recently attempted to help a deployed friend who was experiencing issues with DrainPro. His wife had just paid DrainPro around $1000 for repair of an air blower. Not too long after, an alarm to the septic went off a few times. When they came out to check the problem and spent a few minutes to diagnose that there was nothing apparently wrong, they charged her another $125! Way to treat a repeat customer. Now the RIGHT way: The company I use for garage install/repair (Cubos Construction) came out to diagnose a problem. After finding that the problem was not what was initially believed, and taking only a few minutes to address, I was only charged a fraction of the service charge- $40...now that's customer appreciation! Any questions, Drain-Pro? mariemr2@yahoo.com read more

Damon was very professional, smart & personable. He did a great job for us & we were impressed with how he backed up the big truck into tight quarters without running anything over! read more

These guys are my heroes. They saved us from making a huge mistake and listening to two other companies who came out and pronounced our septic system dead on arrival. We were told we would need an entirely new system, involving hiring a "designer" to come out, dig test holes, design a system, permit it with the county....blah blah blah. The whole thing was going to cost us about $2,300 for permits and design fees and about $10,000 to $15,000 for a new system, while putting our tenants, two families living in the duplex, in the untenable situation of being without a drainage system for several months at least. What a wonderful day when we called Drain-Pro. The owner, Randy, came out and it was an entirely different story. Turns out we had tree roots and a few other minor problems. We got a thorough septic tune-up and everything is all good to go for about $3,500. Sure wish we had called Drain-Pro first. I would have slept a lot better, saved a whole lot of aggravation, and spared myself some real pain. Don't hesitate to call these guys, I think they are the only honest company in the area. read more

Drain Pro did the county inspection on the home I just purchased. A week after moving in it was backed up. After calling them back out, it took them 2 hours to clear the line. They said it should be good. 2 weeks later it backed up again. Had them back out, same scenario. Except this time the tech said I should have the baffle dug up and checked. There is some sort of valve that may be blocked, it can be cleared with the turn of a pipe. After speaking w/ Randy we thought it might be best to get risers put in if we were going to dig up the baffle being that it is under my driveway. It took weeks for Randy to get me a quote, and only after I called him back. He then told me they wouldn't install risers because they don't think my tank would support it. Mind you, they had just done repair work in my tanks a month prior. So after all this of course I'm backed up again. I decide to call a different company. They had it cleared in 20 minutes. The guy said to me, I can guarantee you there is a break in the line. Not wanting to have to replace the line, and knowing that Drain Pro had supposedly just inspected my system, I called them back. I decided to go with what they said and dig up the baffle. Estimated time of 1-4, I waited. No show. They pulled in at 5:10, dug a little bit with shovels, said we can't dig down that deep with these tools. Frustrated I said can you please get the right tools this time and come back? 2 weeks later I call Randy, he says there must have been some confusion, he will send a guy out and I also owe for the half hour from last time. 2 guys came out, it took them 4 hours to dig a 2.5 ft deep, by 3 ft hole. A bill of $615! My wife and I dug a hole twice the size in 45 minutes. I was on my roof and working in my yard while they were here. I can tell you a lot about the 2 guys life, because that's mostly what they did...talk! Also, I was told by a Drain Pro tech that the baffle can be cleared with the turn of a pipe....it's just the end of a pipe! Nothing to turn of clear! After they were done, they assessed that there were bellies in my line. Again, I asked for a quote to replace the line. It was either 2 or 3 weeks until I heard from Randy, and not until he realized my payment of the $615 did not go through! Which is really why he called. I reminded him of the quote. Again. After speaking with Randy, I called other septic companies. All 3 diagnosed the hole in the pipe, not a belly. One even showed me on camera. After calling Randy about the situation and expressing my frustration. He said he would look into it. I asked how could you have done an inspection and there be a hole in my pipe 1 week after I move in. He said county requires only to inspect the tank and drain field. It was obvious they had not dug up the baffle as they had the tanks, nor even looked at the clean out, as it also was broken and placed together improperly. Good way to do business. Randy called me back a few days later. Mysteriously he only had invoices and info on the last 2 visits, said they can see no wrong doing and requested I pay my bill sooner rather than later. I suggest calling a different company. I was scammed. I was lied to. Every other company I spoke to said there is no way they would put their name on an inspection where they did not at least look over the whole system and test it. The work done was poor, slow, and again not truthful. I wasted weeks waiting on Randy and this company for things they could have prevented. I've already paid a couple thousand dollars, and it's all I should have had to pay. But now I have to pay another company to do the job right. DONT USE DRAIN PRO read more