I hadn't had a massage in what felt like forever, and my first visit to this location did not…read moredisappoint. I called around 1:37 PM on a Friday hoping to book a couples massage for later that day, but they were fully booked. Fortunately, they had two openings available which was 2:15 PM and 6:00 PM. My partner encouraged me to go without him, so I took the 2:15 PM appointment. Upon arrival, I was warmly greeted by the receptionist, Josalyn (or Jocelyn... sorry if I misspelled your name!). Very pleasant on the phone and in-person. She had me fill out a form detailing the type of massage I wanted, pressure preference, areas of focus, and any add-ons I was interested in. I chose the 60-minute deep tissue massage with extra attention to my back, neck, and shoulders. My massage therapist, Gib, was absolutely amazing. Bless her hands because she really got to work on all the tension and knots in my upper back that I didn't even realize I had. There were even moments when we both laughed because the relief felt so good I'd let out an involuntary grunt. It was intense in the best possible way. The hour flew by, and I honestly wished I had booked a 90-minute or even 2-hour session. Now I know I'll need to plan ahead next time. Safe to say, I'll definitely be back, and hopefully next time my partner can experience it with me as well.

This is a great place for a massage though I wish they would change the headrests! The opening for…read moreyour face is very small and after 20 minutes or so I have a hard time breathing easily. Once I got a small bruise on my face after a 90-minute massage so I stick with the 30 to 60 minute massages now. I've seen several people here and had deep tissue, Swedish, Thai aroma, and head, neck and shoulder massages. Most of the time I've had a great massage but some have left me with pulled or sore muscles so I tend to stick with several people. Overall, I really like Darwan, Penny and Grace because they check in with you and communicate well. Siri and Lisa are good though once Lisa caused a pulled muscle in my back because she twisted it a little hard in one direction. She seemed to neglect parts of my body and over focus on other areas. I don't see her anymore because sometimes her nails were too long and they had an annoying unpleasant sensation which was very distracting. Siri has mostly been good. I think you need to find which massage and therapist work best for your body and needs. Parking is good and the receptionist is really nice and knowledgeable about the different types of massage. They offer hot tea, water, and a special Thai tea they make which is very good. If they could change the headrests I'd book longer massages.

Bad customer service. No real technique. No hot stones. Full body doesn't include feet. They don't…read moregive receipts itemized for much doesn't work for HSA. I will not return. They also haggle you for tips and will not give you change even if requested.

Probably one of the worst massage ever been to. Rubbing your hands up and down the back is not a…read moremassage. Then she would leave in and out . I also asked 3x for a foot massage but ended up getting a body massage. Horrible.

I booked a one hour couples Swedish massage with the hot stones for my mom and I on our weekend…read moretogether. The space was very clean and calm, other than some people walking by our room and talking - since we had a curtain door, there obviously wasn't sound proof which was fine because it was still really quiet and calming. We had Lulu and Sachi as our masseuses who worked at good pace and pressure. Usually I feel dizzy or sore from the massages but they did everything just right. I would definitely come back!

I've been a loyal customer for years and have always appreciated the quality of service, which…read moremakes this experience even more disappointing. I left a message around 4:38 PM today, requesting a 7:00 PM massage appointment with a specific therapist. I received a callback at 4:41 PM confirming both the appointment and therapist availability. However, at 6:30 PM, I received another call saying they had "just received" my message and asking if I still wanted to book. When I explained that the appointment had already been confirmed earlier, I was then told that the therapist had been booked for another client about 10 minutes prior and asked if I wanted to move my massage to 8:00 PM instead. My answer was no. Situations like this are the easiest way to lose long-time customers. Confirming an appointment and then failing to honor it less than an hour before scheduled time reflects poor customer service and poor coordination. While I have enjoyed coming here over the years, there are many other places offering the same service with far better professionalism and reliability.

The other masseuses there were great. However, my wife legs got hurt after getting massage from the…read moreold female masseuse yesterday. I don't know if she intentionally made bruises and swellings on her legs as other masseuses didn't.

The massage itself was amazing; however when I went to pay via Venmo, the masseuse didn't think the…read morepayment had gone through and asked me to pay again. Later, when I realized I had paid twice, I asked for a refund. Unfortunately I had never requested a payment via Venmo, and erroneously PAID again instead of Requesting. So my $100 massage cost $300! I have sent repeated messages to this establishment through Venmo explaining the issue with no response, nor refund. As I live out of town, I can't just drop in to explain. Hence, my review has dropped significantly. :(

I absolutely love this massage place; I've been here many times, and every massage has been…read morefantastic. They greet you warmly when you enter the room and ask about your preferred pressure, adjusting their technique accordingly. They do an excellent job targeting every sore spot--thank you so much!

Popular, professional, amazing massage place. Sometimes they get booked so make sure to call ahead…read more I am a regular and love it here.

I visited on a Saturday evening and got a one-hour deep tissue massage. The massage room was…read moresimple, clean and inviting with comfortable temperature and graceful piano melodies playing softly in the background during my session. I received excellent firm pressure from my masseuse as she did a thorough job working on the typical areas (back, shoulders, arms, calves), as well as my hamstrings, head, and a little bit of my feet. The use of her forearms and elbows was effective, and she even found and focused on the knots in my back. Service involved minimal communication, with limited english spoken, both at the front desk and during my treatment. I paid beforehand with a credit card, which included a $2 fee, and tipped in cash afterward. A pretty straightforward process. Parking in the Milpitas Square plaza was a pain. If you have an appointment on a weekend, I recommend coming early and giving yourself enough time to secure a spot.

I have been here .many times before. It used to be fine. But today I just saw new staff, the…read moreplace was smelling at bit. I ignored the signs and then the massage was bad. (Rough hard, not focusing on all areas; to a point where I was in more pain when I walked out). Done with this. Not going there unless it is one of the known previous staff. I don't trust new people to know what they are doing.

Still one of my favorite places to get a full body massage with cupping. I've been coming here…read moresince they first opened their second location. I appreciate the fact that they had such nice service.

I have given this business multiple opportunities and have seen several different therapists over…read moretime, but unfortunately my experiences have been consistently mediocre. I was giving chances in hope I find a good therapist while filling my visit stamp card. One of the biggest challenges has been communication. I often find it difficult to effectively communicate the specific areas of pain and the massage techniques I need for relief. Even when I carefully mark the body diagram beforehand and explain my preferences, I leave uncertain whether my concerns were fully understood or addressed. For example, I specifically requested upper-body work using NO elbow pressure, but those requests were often disregarded. They also glide against my back so much I felt bruised. I also found that the combination of deep tissue and Swedish massage was not performed effectively to work on the fascia and remove knots properly. Instead of experiencing relief, I frequently felt increased soreness and discomfort within an hour after leaving my appointment. I was also disappointed by an experience with red light therapy. Before booking, I asked how the treatment would be incorporated into the session and was told it would be used throughout the full 60-minute appointment and moved to different areas. In reality, it was only used for approximately 30 minutes before being set aside for the remainder of the session. From a patient's perspective, understanding pain patterns, anatomy, physiology, and proper therapeutic techniques is critical to providing effective treatment. Based on my experiences, I often questioned whether some staff members had the level of training necessary to deliver personalized therapeutic care, esp when it is hard to be understood. Another difficult aspect is gratuity. At the end of a session, I often feel obligated to leave a tip because the service moment. However, after reflecting on the experience--or after the pain and discomfort set in later--I realize the treatment did not provide meaningful relief. This leaves me feeling conflicted, both for the therapist and for myself as a customer. Ultimately, when seeking massage therapy, health and well-being should be the priority. I hope management takes this feedback as an opportunity to improve therapist training, communication, and treatment customization so clients receive care that truly addresses their individual needs.

Strong hands. That's how I like it. Nothing fancy. Clean. Courteous. Good value. Will return…read moresomeday.

The two ladies here are the best. Call for availability. I highly recommend this place for a legit…read moremassage. No funny play here. Very professional