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    Driveo Austin

    3.3 (4 reviews)
    Closed 9:00 am - 8:00 pm

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    CarMax

    CarMax

    2.9
    (384 reviews)

    I got a quote online and went to this location to have the car physically appraised. I was greeted…read moreby a kind gentleman at the door and directed to the window for appraisals. They were super busy, I stood at the counter for some time before someone asked me to scan the QR to be processed. If that information was mentioned upfront, I would have saved myself some time. After that a lady took the keys and asked to what in the waiting area. Appraisal would take 30-40 mins. Was called like in 20-30 mins amd received my quote. I didnt sell to them but apart from them being busy inspite of appointment time allocated, it all went smoothly.

    Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..

    Don Hewlett Chevrolet Buick

    Don Hewlett Chevrolet Buick

    3.2
    (434 reviews)

    I'm wondering if I have somehow entered into a parallel universe where the sun is always shining (…read morebut not scorching hot) and the people are always happy. Why, you say? Well. About a year ago, we had the good fortune (and sense) to purchase a certified, pre-owned Buick from this dealership. In my history with dealerships, mostly in Massachusetts, I never went back for any service. My past reluctance was due to terrible service from dealers in the past including one instance where a service manager tried to charge me for service that hadn't even been done. All that's in the past now. I've been re-educated by my experiences here. This morning , I went in for an oil change. Drove under the service portal and was immediately approached by a service writer. I gave him my information and told him that I was there for an oil change. He directed me to the very comfortable waiting room where I Brewed myself a nice cup of coffee. I then sank into one of the very comfortable, plush chairs and sipped my coffee. In a lot less time than I had been prepared for, the service writer summoned me to go over the paperwork . Because I had purchased a " Certified, pre-owned " vehicle from them, there was no charge for my full synthetic oil change. Even if I had to pay for it. The change would have been only $99. But... they also rotated the tires, washed and vacuumed the car. So, my recommendation is that if you are going to purchase a new or used vehicle, start here. You're not going to do better anywhere else.

    Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

    Mac Haik Dodge Chrysler Jeep Ram

    Mac Haik Dodge Chrysler Jeep Ram

    2.1
    (476 reviews)

    I recently purchased a 2024 Chevy Silverado Z71 from Mac Haik Dodge Chrysler Jeep Ram, and I…read morecouldn't be happier with the experience. I actually drove about 45 minutes from Manor, Texas, to Georgetown to purchase my truck. There are several dealerships much closer to home, but after speaking with the team and seeing the deal they put together, it was well worth the drive. From the very beginning, Hammad was the first person to reach out to me. He has a great personality, a good sense of humor, and never made me feel pressured. He took the time to answer all of my questions and genuinely worked with me to get the best deal possible. You can tell he enjoys helping people, and that made the entire experience much more comfortable. As we got closer to finalizing everything, Ryan and Sales Manager Scott stepped in and helped make the process seamless. The entire team communicated well, treated me with respect, and made buying a vehicle surprisingly easy. There were no games or unnecessary pressure just honest conversations and a team that wanted to earn my business. I absolutely love my 2024 Chevy Silverado Z71 and couldn't be happier with my purchase. The customer service I received was worth the drive, and I wouldn't hesitate to make that trip again or recommend this dealership to my friends and family. Thank you, Hammad, Ryan, and Scott, for making this one of the best vehicle buying experiences I've had. Keep up the great work!

    Buyer beware , put 2K deposit down to hold vehicle for 3 days untill I could travel there to pick…read moreit up , financing already approved thru their lenders , and call the day before only to find out they sold the vehicle out from under me , they did refund my deposit , but guess the down was to protect them only !

    Driveo Austin - carbuyers - Updated August 2026

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