New what I wanted, test drove, waited for banks approval, washed and cleaned, went home. [[HIGHLIGHT]]Thank you Cameron for your help and for going over and beyond and over then flying (yes, dood has a cape but don't tell anyone and not even his coworkers know that he's a superhero just as long as they don't touch his juice in the morning and hide it Hahaa!!)[[ENDHIGHLIGHT]]. And special thanks to Henry in finance - very professional and straightforward w/no BS in signing the final bill. Straight up gentleman. read more

Round Rock Nissan - Went straight to Krispy Krunchy w/this beast! Sport Mode was on for sure but kept it legal due to traffic rules and regulations. - Car Dealers Near Me - Round Rock, Texas

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Do not purchase the extended warranty here, it's a shady business!! They say they offer prorated refunds yet they give you the run-around. read more

I'm going to be very clear with my review update. This is a review for Round Rock Nissan. My advice is still to go to any other Nissan location. My car was confirmed by an independent technician to have the issues that were cleared during my inspection here. Furthermore, they did not even point out that my state inspection needed renewal. The technicians here are skipping steps in inspections. read more

Horrible salesman bought a rogue had it for one month before it sat in the service department for two months. No urgency or customer service. read more

Definitely a 6 out of 5 stars. [[HIGHLIGHT]]Jay Jank service advisor at Round Rock Nissan is one of the best with whom I've had an opportunity to work.[[ENDHIGHLIGHT]] He is extremely knowledgeable, caring, and professional. He made sure my repair was completed in the time I had to work with and well under the amount I expressed was my budget. He won my loyalty for Round Rock Nissan. I won't go anywhere else! read more

I am deeply disappointed by the dishonest and deceptive service I experienced at this Nissan Service Center, specifically dealing with service advisor Ethan M.I brought in my Infiniti and was given an initial quote of $2,421. I authorized the repair on the explicit condition of a 10% discount, which Ethan assured me would be applied at the time of payment. I signed the paperwork based on that clear verbal agreement. However, after dropping my vehicle off on the scheduled date, I was informed that the service could not be performed because the parts needed to be ordered directly from an Infiniti dealer.A week later, I received a call to bring the car back in, which I did on August 12. When the repairs were complete and it came time to settle the bill, I was shocked by the final price. Ethan added an unauthorized $650 in labor charges, driving the total balance, including taxes, up to $3,185. I immediately reminded him that I had never authorized this additional amount and that he should have contacted me before proceeding with extra work. Instead of rectifying the error, he acted as though he was doing me a favor by offering a 10% discount. When I refused to accept that, he applied an additional 10% discount, bringing the final total to $2,655.According to our original agreement with the promised discount, the total should have been $2,358 including taxes. Forcing a customer to pay an extra $300 due to unapproved surcharges is completely unacceptable.I am sharing this experience because consumers deserve to know about these dishonest practices. Staff members who engage in these tactics completely destroy customer trust in automotive technicians and damage the reputation of the entire Nissan Service network. I will be escalating this matter to corporate management, and I will never bring my vehicle back to this location. read more

Extremely disappointed with the service department at Round Rock Nissan. What should have been a simple oil change turned into a 4 hour wait, with little communication or respect for my time. Even more concerning, I felt pressured to approve services that were unnecessary and was nearly charged for damage that was not my responsibility. when my car was finally "ready", I went to turn it on only to get a car that was having issues at the time of ignition. I was told it was due to the engine filter box not closing properly due to "misalignment" and to fix it was going to COST ME $100, plus another $50 to replace the filter. I went to another shop and they were able to replace my filter and had ABSOLUTELY NO ISSUE, when clasping the box closed. [[HIGHLIGHT]]I requested to speak with a manager about these issues, but nearly three business days later, I still have not received a callback.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The lack of accountability, transparency, and customer service is unacceptable.[[ENDHIGHLIGHT]] I cannot recommend this service department based on my experience. read more

march 2026, bought a used mercedes with an extended warranty from nissan of round rock this month and this is what is wrong with it and they are not going to fix it because they don't think it is necessary! [[HIGHLIGHT]]rafael said he would stand behind it but they won't.[[ENDHIGHLIGHT]] mercedes dealership has confirmed the needed repairs but nissan will not fix it under the purchased warranty. this is what you are in for if you buy from them used and warrantied! mercedes dealership inspection recommended immediate repairs needed: turbo(s) rebuild/replace:turbo oil feed line and oil drain line leaking ($681), transmission mounts collapsed($385), motor mounts collapsed($1062), oil pan leaking($2291.23) beware! will return the car. read more

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My 2024 Nissan Rogue has a recall from NIssan Corp. for software upgrade and engine check. [[HIGHLIGHT]]Ethan take care this recall.[[ENDHIGHLIGHT]] I tested drive and every thing was good. Thank You, Ethan. read more

Bad business practices. Upon delivery the only thing they did was wash the car and put gas in it. They did not go over the owners manual, pair my phone via blu tooth , show me how to work the bells and whistles. Will never buy from them again and will not recommend any business there. I turned my lease in and bought a Toyota Tundra. read more

The Doctor made me walk again... Because I had to sell my car in order to pay the hospital bill I came here to sell a car and they told me that they would offer me more than any other dealer and they did. No haggling needed, that was awesome. [[HIGHLIGHT]]I wanted to sell my car online but the process was taking way too long, so their buyer (Carolyn) contacted me through a social media post of mine and I sold it the next day to them.[[ENDHIGHLIGHT]] I hope that you don't chase different dealers to find out that they want to low ball you, just come here and be happy. [[HIGHLIGHT]]The Buyer Carolyn was very professional, courteous, friendly and fast.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Customer service is not up to my standards nowadays but this place with Carolyn reminds me that good experiences can be had.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks for a great selling experience.[[ENDHIGHLIGHT]] read more

Not recommended. [[HIGHLIGHT]]They definitely didn't have my needs or best interest at the forefront of the transaction.[[ENDHIGHLIGHT]] Salesperson said "we want you to use our financing because it's better for the dealership and they'll make more money". Did not beat my bank preapproval APR. vehicle had 4500 miles over listed mileage and no one could explain why. That's a road trip, not test drives. [[HIGHLIGHT]]Tried to look at different vehicles, but salesperson did everything to discourage me from doing so because they didn't want to redo paperwork.[[ENDHIGHLIGHT]] Said the other car smelled like cigarette smoke and I didn't want it, said the electric rear doors always break and would be just a hassle and much more. Windshield was chipped which I noticed when the light hit it a certain way 2 minutes after I drove away and after the guy they had inspected it said it had been poorly repaired and the windshield needed to be replaced, then they ghosted me. [[HIGHLIGHT]]Rude receptionist that I explained my experience to told me "you have free will, no one forced you to buy a car."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked her name and she said "I don't have to give you my name, I told them what you said." Then she hung up in my face.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you want to be treated like your dollar matters, with respect and not knowingly be sold a vehicle with a chipped/cracked windshield all while being verbally discouraged from seeing other vehicles I'd recommend you shop elsewhere.[[ENDHIGHLIGHT]] read more

Kevin in Service is 5 stars !! I'll be honest, the reviews had me hesitant about o being my car in but with a super expensive part needing replaced , my warranty was my only hope. My first advisor wasn't super attentive unfortunately and the plan was to keep my car overnight (unbeknownst to me at my 7am drop off but being my day off, not a huge deal. Communication prior if that's the expectation would have been great but bigger fish to fry ya know! I didn't receive a call regarding any updates so I called and Kevin answered! I am so thankful for this turn of events! He not only delivered great news about the part being covered but he really took the time to walk me thru an honest time line of when I could expect my car! He made the experience more than tolerable, he made it clear and pleasant! This could have went a couple different ways but i feel like Kevin put me at ease and made the experience! Hopefully I don't need another visit any time soon but when I do, I will look forward to Kevin handling business! read more

As a woman taking her vehicle to service after moving back to Texas, I didn't know what to expect. Would they try and upsell me on a service I didn't require? Would they mechanicsplain something to me I already understood? [[HIGHLIGHT]]I was greatly relieved and humbly gratified to meet genuine customer service with Jay who greeted me, listened to my concerns and brought back my vehicle with what was required and let me know when I could expect expenses related to a larger service for planning.[[ENDHIGHLIGHT]] How great is that??! I love this team and plan to go back for all my services. read more

I drove from San Antonio to look at two certified pre-owned Pathfinders, a 2022 and a 2023. The 2022 had been wrecked and improperly repaired. The doors did not open and close correctly. The hinges were catching and making awful noises. The 2023 was filthy on the inside. There was salt and crumbs all over the driver seat and trash on the floor and under the seat. Three plus hours round trip to view cars that should never be presented for sale in that condition. read more

They sold me a car - which I love. However, they sold it to me without the 2nd key working. [[HIGHLIGHT]]I reached out to Kelsey for assistance who sold me the car and was ghosted.[[ENDHIGHLIGHT]] Not to mention when showing me the car, the battery was dead - which he mentioned was due to the company's dumb trackers that suck up the battery. I pretty much had to sell myself on the car since I was in a tight spot. [[HIGHLIGHT]]Kelsey was probably the most unhelpful representative.[[ENDHIGHLIGHT]] Not to mention misquoting me on my first offers. [[HIGHLIGHT]]I TRULY would have loved my experience here. But communication is key.... And I'm still left without a working 2nd one.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Do better Round Rock Nissan..... RESPOND.[[ENDHIGHLIGHT]] I wouldn't recommend buying a car here when you could throw a rock across the highway and hit another car lot. ‍ read more

[[HIGHLIGHT]]I'm deeply disappointed with my experience at Nissan of Round Rock.[[ENDHIGHLIGHT]] I was sold a brand-new 2025 Nissan Kicks that turned out to be different from what I originally signed for. [[HIGHLIGHT]]When I returned to the dealership just days later to address it, I was ignored and pressured to keep the car despite expressing concern.[[ENDHIGHLIGHT]] Just a few months later, while driving from Houston to Austin, parts of the car's exterior literally flew off on the highway. I was shocked and scared for my safety. [[HIGHLIGHT]]I pulled over, picked up the part from the road, and took the car to Nissan of Cedar Park, where they initially told me the parts were likely under recall. I never heard back from them.[[ENDHIGHLIGHT]] After following up myself, I was told the VIN wasn't under any recall, yet the exterior pieces were clearly defective -- they were no longer attached to the car. [[HIGHLIGHT]]I then contacted Nissan customer service, who assured me they would investigate and support me under the factory warranty. Over three weeks passed and I received no follow-up, no call, and no support.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Feeling unheard and unsafe, I decided to sell the vehicle myself. Not necessarily what I had in mind when I first bought it, but now I have more peace of mind -that's for sure![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm sharing this to caution future buyers: Be very careful when dealing with Nissan of Round Rock. The lack of responsibility, poor communication, and disregard for safety were unacceptable.[[ENDHIGHLIGHT]] If you're buying a car, especially brand new, double-check everything -- and don't ignore red flags like I did. read more

Round Rock Nissan - 2025 Nissan Kicks - Car Dealers Near Me - Round Rock, Texas

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Buying my vehicle here there were 3 issues, servicing it here has been dismal as well. 24 hours before diagnostic for them to tell me the 2 codes I gave them when I came in with the car. [[HIGHLIGHT]]Multiple times calling the service dept and no one answers the phone.[[ENDHIGHLIGHT]] Once my warranty is done I won't be returning read more

I feel so bad with everything I am going thru with them and if I knew this place is like that I would rather pay much extra just not to be their client, I bought a car only 6 month ago with an extended warranty and the car is just broken! and keep turning off in the middle of driving, I already put the car 5 times for service and every time they said they couldn't see any issue and I knew they are lying! Now turns out I have a problem with my engine and they "suggesting" me to go to the manufacturing although I bought the car at their place with their warranty, everything takes so much time it's unbelievable! it takes weeks and days for them to do the most simple thing, I am going to sue this place because it's clear they don't provide an honest Costumer service and a decent care read more

Round Rock Nissan - The lights kept turn on although multiple in service - Car Dealers Near Me - Round Rock, Texas

[[HIGHLIGHT]]The salesman are nice sometimes, but sometimes they sit at the desk and just stare at you instead of addressing you.[[ENDHIGHLIGHT]] Sometimes your repairs can take hours. The ac cuts off. Terrible. Especially since these are 30-60 thousand dollar vehicles and nissan is meant to honor oil changes at certain miles. Not good enough conditions. The free coffee is very nice, but i'll keep it at one star, especially for those 4 hour waits, and the hot air. Most of my problematic experiences there were during the years of 2020-2022, just forgot type it. No 5 stars at all. read more

If you see year modle nissan altima 2009 thru 2015 don't buy they have a defect on dash boards they are melting sticky . [[HIGHLIGHT]]And you take it to any dealership they will lie to you ooo that is not the year model of recall on dashboards[[ENDHIGHLIGHT]] . They will F you read more

Let me tell you stay away from this dealership. I should have read the reviews before going. [[HIGHLIGHT]]I purchased a van back in March with a relatively good experience however I returned to purchase another vehicle for my daughter and let me tell I walked out this time around.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They like to think people are stupid and they play games.[[ENDHIGHLIGHT]] Long story short I wanted a good deal like anyone else.I got a great price which I thought. They had the car listed online for $22k and some change so when they told me $23k out the door I was very happy until I realized it was not the car we discussed they corrected the paperwork and of course that deal was no longer. However I started to look over both deals in front of me weighting my options, I decided to look up the list price for the other car and I was pissed at this point. I'll post the picture with the proof of what they did. Look at the stock numbers read more

Round Rock Nissan - Car Dealers Near Me - Round Rock, Texas

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Bought a used car from round rock Nissan this weekend. Drove it off the lot Saturday afternoon and by Sunday morning I opened the sunroof and realized it won't close anymore. I was told there was nothing wrong with the vehicle and that an inspection was done and found no issues with the vehicle. Now I have to pay thousands of dollars to get the sunroof issue resolved. I called the dealership and was reminded I bought the car "as is". If they would have been more transparent about what they actually inspect and what issues the car truly had, I would've chose a different car. Don't buy your vehicles here. Round rock Nissan is just happy with getting your money and they seem to be ok with losing business because of poor customer service. read more

[[HIGHLIGHT]]My initial call with Tony was productive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I made a 1 pm appt for 7-1-25. I was advised that Karen would be advisor amd that she would reach out. Karen does not exist nor did I receive a call prior to my scheduled appt.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I arrived 20 minutes before my appt time, typical me. At Town North Nissan the advisors meet you at your car. Not the case here. I went inside and only one advisor was sitting there. He had just put some type of chip in his mouth. He chewed it and still did not acknowledge me[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I then said to him, I have a 1 pm appt with advisor, Karen. He looked perplexed and said he did not know a Karen. I said, well guide me to Tony, the person I booked my appt with. Again, no awareness of a Tony either[[ENDHIGHLIGHT]]. At this point, I'm getting annoyed. I said can you help and see if I even have an appt scheduled? He did and yes, I did have an appt. He finally introduced himself as Kevin Moser. I told him the reason for my visit. He did their routine check in process. [[HIGHLIGHT]]Kevin said he would call me that evening to inform me if they were able to look at my car or not. He did not keep his word. I was expecting a call this morning to hear something...nothing.[[ENDHIGHLIGHT]] I called his phone directly and he answered saying I just received your paperwork. [[HIGHLIGHT]]Customer service is vitally important and honoring your word as well. He needs more customer training and support in keeping his promises to customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm disappointed by the manner in which my first time visit to this location was handled.[[ENDHIGHLIGHT]] I'm looking to sell this Nissan, any takers out there? read more

[[HIGHLIGHT]]Parts/Service personnel are INATTENTIVE.[[ENDHIGHLIGHT]] I just needed to replace the batteries in my key fob and am in the process of waiting for 10 minutes now. read more

[[HIGHLIGHT]]The sales reps are rude and condescending.[[ENDHIGHLIGHT]] The advertising of a particular vehicle was wrong in terms of description. [[HIGHLIGHT]]No apologies were made.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This dealership is not a friend of senior citizen customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was told multiple changing things when I requested a test drive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Several inappropriate comments were made regarding senior customers.[[ENDHIGHLIGHT]] The quality of service falls well below other reputable car dealers. [[HIGHLIGHT]]There is no customer service at all.[[ENDHIGHLIGHT]] Don't waste your time here. read more

This place is a joke. The sales person was great but the service department sucks real bad. They are slower than a turtle crossing I35. I had an appointment at 10:30 am and the guy said it would be 2 .5 hours for an oil change. I questioned it but decided to stay. Two and a half hour later I went to check and he said it would be 1.5 more hours. I said my appointment was at 10:30 am and not 2:30pm. [[HIGHLIGHT]]I said someone from Round Rock Nissan called me to schedule the appointment and never told me it was going to be 4 hours for an oil change.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The guy said that it was a call center and they should have known better than to set up an appointment a week before Thanksgiving. I was like, no apology but you just shifted the blame to someone else.[[ENDHIGHLIGHT]] Nice car I bought but I should've read the service reviews first. They suck so bad I would have bought a BMW just for better service. Of course I'm canceling my maintenance and extended warranty as no human should have to wait 4 hours for an oil change. Advice here, hire a new manager and some more people. I'm going to jiffy Lube next time, it's only 10 mins there. read more

Terrible place to take your car They steal stuff and lie to you about then steal your good tires and replace them with crappy tires and lie about that as well! Beware of this location! The manager doesn't care either! read more

very unsatisfied with there customer service. I had an appointment at 1230 got there at 1210pm. my car didn't get to the technician until 310pm. I requested more than an oil change and thats all they could do in four hours. the managers didnt care they were just seating and there office. never again going back. read more

Would give zero stars if I can. Your scheduler booked me for a day you aren't even open. Wasted my whole Sunday driving here to find out that you're not open. read more

They inundate the crap out of you with automated emails but fail to actually have a real person respond to emails and phone calls. They totally suck to deal with. Find a different dealer. read more

Round Rock Nissan - Email exchange - Car Dealers Near Me - Round Rock, Texas

The worst dealership there is. All the feed you is lies to get you in, they give out fake discounts and then when you arrive they don't honor The discount no matter what. Frustrating and over the place. Avoid at all cost, it's not worth the headache. read more

I've been to this location twice now to have my Infiniti serviced. What's that you say? You get your Infiniti serviced at a Nissan dealership? Yes, I do. It's the same car! The two times I have come here, I have worked with Lynne. She is an excellent Service Advisor and doesn't B.S. when it comes to what your car needs. As far as price point is concerned, they are in line with the Infiniti dealership. Depending upon the service your Infiniti or Nissan requires, the price point can either be higher or lower. Therefore, it may behoove those who have either a Nissan or Infiniti to contrast or compare the prices at both locations. While the Nissan dealership is not as fancy as the Infiniti dealership and affords less customer perks (free coffee, snacks etc.), the level or service is the same across the board. read more

Brought my Titan in last week to get a broken sun visor replaced. Guy at the desk tried to get me to pay $200+ to replace it because he says the Titan only has a 3 year, 36,000 warranty. I had to pull up the warranty to prove to him it's 5 year, 100,000 mile. He still needed to "confirm" with his manager. Of course they did an inspection while replacing my visor and told me I needed a new air filter. SCAM. I replaced it myself 5,000 miles ago. I needed to see this myself so I checked it out at home. Not only is my air filter clearly not in need of replacement, they left my air filter box COMPLETELY unclipped and open. I'm glad I checked because this could have seriously damaged my engine. See the pictures for the open box and air filter they said needs to be replaced. read more

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Cameron Herrera is one of the best salesman's I've met. Cameron took the time to explain every detail about the vehicle make sure the vehicle fit my needs and also when it came down to finance. read more

Last week, I took my car for service. Service included oil change as well as several inspections which included checking of battery health. All came back with green light. But my car wouldn't start few days later after work. I managed to get it started and had battery checked at Autozone. It turned out battery was bad. I don't know what type of inspection was performed to give all green light. We had to replace battery at Nissan dealer yesterday with genuine Nissan Battery. We were told my car is better with AGM type as car uses electric. But type of battery we had was not. We purchased "Certified" from your dealer ship last year. Why battery wasn't replaced with AGM type before put on market? Or it should have been flagged at inspection. If it did, we didn't have to go through the trouble with worrying with my co-workers who were trying to help me go home safely. read more

I have mixed feelings about Round Rock Nissan. I've purchased two cars here. And honestly it has more to do with them having the car I want than anything. Their sales is kind of meh. The show room is out dated. Our salesman was super nice. Beyond that everything else was lackluster. This is the first new car in my last three where no one bothered to really show me the features of my car and various apps. And when I asked they acted like I'd grown two heads. Sad really. It is that experience that rings true for me. If I were still in DFW I'd have gone back to where I've bought before. As for service, skip it. Again lackluster. No one acknowledges you until they are ready. The waiting area is old and a bit dingy. Just dated. I'll try Firestone next time. So I'm not saying don't go. Just saying know that the service and experience is not top notch. read more

Since the review I posted a few weeks ago, I had received a call from the service manager, Luis Cruz. He was a total professional and apologized for the actions of Wayne and wanted to make things right. He then asked if I had my oil changed yet and I told him no and he wanted to know when I could come in to get it done and it would be taken care of on the house. First off, I was really surprised that anyone would care that much to make things right and he did just that. I was out of town when he called me so I could not make an appointment at the time. I went in and got my oil changed and now I am satisfied. read more

Emailed and nothing We are all struggling but this only confirms what I believe: Not a good place of business read more

Outstanding purchasing experience. From the manager to our sale person, Cameron Herrera, we were treated with respect, care, and professionalism. We recommend both the dealership and Cameron if shopping for a Nissan vehicle. They tracked down the 2025 Frontier (color and upgrades we were looking for) within 24 hours and had it delivered to their location. read more