I still have the Crown Vic, 270,000 miles. Runs like a champ. Quality vehicles sold here.read more

5 stars in my opinion! I bought my daughter a Honda from Don Keating…read more They were HONEST and caring. They offer a limited warranty....that is truly unheard of from a used car lot! They back their cars!

We just walked away with a great deal on a 2009 VW Convertible, in " near showroom " condition…read more Buying the car was easy. No pressure & no hidden fees. The customer service, and their culture of customer satisfaction, was awesome. Our salesman Boyd was amazing, and Mike went above & beyond with ordering a part for our car, and then had it installed it with no charge. Omar was upfront with the history of our vehicle, including a Carfax report, and other maintenance records. If you're in the market for a quality used car, at an affordable price, check out their selection of cars on their website. You won't be sorry!

I strongly recommend exercising extreme caution when considering this dealership. During a test…read moredrive of a Toyota Tacoma, the suspension failed, causing the tire to detach and resulting in a complete loss of control on the freeway. I was able to safely maneuver the vehicle onto the shoulder, but the situation could have ended much worse.What happened afterward was equally concerning. The dealership showed very little urgency or genuine concern about the severity of the mechanical failure. Instead of conducting a thorough inspection, they took the truck to a shop across the street for a quick repair and immediately returned it to the lot for sale at the same price of $30,000. Their priority appeared to be removing the vehicle from the accident scene as quickly as possible, seemingly to prevent the incident from appearing on the vehicle's record.Even after nearly experiencing a catastrophic failure, the owner/finance manager showed no willingness to negotiate or acknowledge the seriousness of the situation(I was obviously was not Going to buy it after but I wanted to see how they would handle the situation because they acted so careless) . Their focus was on the sale, not on customer safety or transparency.If you plan to purchase a vehicle here, please ensure it is inspected by a trusted, independent mechanic. Do not rely solely on their claims that the vehicle has been "fully inspected." Saving money is never worth compromising your safety or your family's safety. The sales mab was very nice about it but the owner and the rest of the team were horrible.

They were referred to me through my bank Arrowhead credit union. We were in the market for a Tesla…read more They had a few options there for us. I called them. I got preapproved very smoothly over the phone. We drove down from San Bernardino checked out two different vehicles and made our decision. We came home with a 2021 Tesla super clean. And the process was super smooth. The boys there were straight straightforward, no haggling honestly one of the smoothest dealerships I've been to. I just wanna say thank you and we're about a week in with our first and new Tesla.

This was actually my second trip dealing with this dealership. The first time, my son and I drove…read moredown to inspect a vehicle. While we liked it overall, we felt the price was a little high based on its cosmetic condition, so we decided to keep looking. A few days later, the salesperson contacted me and asked what price I was looking for. After discussing numbers, he texted me an out-the-door price that worked for me if I came back the next day. I made one final counteroffer, which he said the owner declined. I responded that we would still come the next day, and he replied, "I'll be here." At no point did he tell me that the previously discussed out-the-door price was no longer available. My son and I drove approximately three hours back to the dealership expecting to purchase the vehicle. After we arrived, we were told the owner would not honor the previously discussed price and that the dealership was sticking to the advertised price. We immediately left. The issue wasn't that my final counteroffer wasn't accepted. The issue was that we drove six hours round trip based on what we reasonably believed was an agreed-upon price, only to find out after arriving that it would not be honored. I understand that negotiations don't always end in a sale, and I don't expect every offer to be accepted. However, I do expect clear communication and respect for a customer's time. Had the dealership simply told me before I made the drive that the original offer was no longer available, I never would have made the trip. If you're traveling from out of town, I strongly recommend getting a written buyer's order or purchase agreement approved by management before making the drive. It could save you hours of driving and a great deal of frustration.

New to You Auto Sales gets my 5 star rating to add to their already great collection of several…read moreother 5 star ratings and reviews! I had two vehicles coming up to the end of their lease. I had recently replaced one of them with a pre-owned ACURA I purchased about a month ago which was a very good car buying experience. The dealership we had worked with was great. I still needed to replace the second lease vehicle and I wanted to replace it with another ACURA. I began my search to replace the second lease vehicle. I contacted several dealerships in the LA area over the next 2 months to find another well taken care of vehicle at a fair price. You would think finding any vehicle in a densely populated metropolis such as Los Angeles would be fairly easy, with a plethora of options to choose from. Not so much the case or at least not so much my luck until I expanded my search outside of LA and came across New to You Auto Sales in El Cajon CA. New to You Auto Sales not only had the vehicle (i.e. make, model, options, color, mileage, etc.) but it was also in outstanding condition and they offered it at a very fair price! I checked it out from top to bottom and it was in as good as a new vehicle condition. We made the purchase and drove back home to LA county. Once we got the vehicle back home, I had a certified mechanic give it a thorough inspection and everything came back 100% positive with no issues. The mechanic was equally impressed. I'm glad to say working with New to You Auto Sales was a great experience!

Came here looking for a new car for my dad , i was greeted right when i walked in, they offered me…read morecoffee and water before we started looking at the cars they have (amazing customer service) . We bought my dad a new car here and its amazing we love .i will recommend this place for all of my friends and family .

This is a long overdue review…read more Specifically this review is for my salesperson, Mike. My husband was looking for a new vehicle late last year, and we spent a considerable amount of time shopping and researching online before going anywhere. (I used to sell for Ford for years, and know that I am often a salesperson's worst nightmare.) We went to dealership after dealership, and I was stunned to see just a complete lack of honesty and integrity wherever we went. Car sales is not just about fast deals, it's also relationship building. Car buying often isn't one and done. Sometimes it's finding the right vehicle, working the numbers, continuing to follow up and follow through. But, wow, did we have a run of bad luck/ bad salespeople. It seemed every single salesperson we dealt with was young, inexperienced, and had a complete and utter lack of relationship skills or knowledge. It was completely disheartening. This place was the last stop for us after a very long line of garbage sales experiences. I was frustrated and disillusioned, and I'm already impossible to deal with on my best days. But Mike immediately put us at ease. What a breath of fresh air. Someone with real experience who knew what he was doing, and knew what he was talking about. We negotiated, got to an agreeable place, and finalized the deal. Mike, if you're reading this, I'm sorry for the delay in this well-deserved review. But you're worth your weight in gold to CBM, because there's not another soul there that could have sold me that day. Experience matters. I'd refer my own sons to Mike, he's welcome to dinner at our house any time. 10/10 Also, we had absolutely no issues with registration, license transfer, paperwork, etc.

I accompanied a friend to CBM Motors as she was shopping for a replacement vehicle after being…read moreinvolved in a collision. We identified a 2018 Jeep Wrangler on the lot that met her needs, and the process that followed was, for the most part, straightforward and professional. The initial sales representative was knowledgeable and patient, answering questions clearly and giving us space to evaluate the vehicle. Unfortunately, he wasn't able to meet the price point we were targeting, and we were prepared to walk away from the deal. At that point, the sales manager, Osama, stepped in and made a meaningful difference. He worked with us to bring the price into a range that made sense, and, importantly, he ensured a few outstanding items were addressed before delivery. The vehicle was properly aligned, and a trunk latch bar was repaired prior to pickup the following day. That attention to detail and follow-through was appreciated and helped make the transaction feel fair and complete. Overall, the buying process was easy and mostly professional, in line with what you'd expect from a smaller, independent dealership. That said, the reason this isn't a five-star review comes down to a single but important moment. After declining the first offer and stepping into the manager's office, we overheard the initial salesperson, along with another salesperson on the floor, speaking negatively about my friend and me regarding the failed negotiation. They were unaware we could still hear the conversation. While unfortunate, it was also unnecessary and unprofessional. Aside from that incident, the experience was acceptable. The inventory is limited (roughly 30 vehicles on the lot), so selection may not suit everyone, but pricing flexibility and management involvement were definite positives. In summary: a generally solid dealership experience with good managerial support, slightly undermined by an avoidable lapse in professionalism on the sales floor.

Abbey greatly helped me this afternoon with my test drive of a luxury Benz electric car SUV. Abbey…read moreeven helped me go on the drive, pointing out features. Abbey guided me through the features of this VERY SWEET Benz e-car which, when brand new, would ordinarily be $40K. Here, it is only around $15K! No sticker shock here! Just great customer experience. In fact, this CarMax is right across the street from the $60K+ Benz dealership. This CarMax location has friendly, responsive, efficient employees. Abbey helped me with the test drive to learn how to drive the e-car (attached photo) with clean title, silver color, lumbar support, nice features on the 2016 model which was delivered from Torrance. It has low mileage for only around $15K. The range is perfect for in-town drivers or if you have an EV charger (or access). With has prices on the rise, come check it out! Abbey will help you learn how to drive it! Chris, too, has a great attitude. He answered questions. The front counter is organized. Employees look you in the eye, greet you, and are available and willing to help. Thst goes a long way. It speaks to their excellence. CarMax El Cajon has impressive staff, including Justina who initially greeted me, along with Abbey.

First off, Lorenzo is outstanding. He made the purchase less tedious and I appreciate his…read moreprofessionalism so much. The managers at this location are also very nice and helpful. Background: CarMax let me have a car shipped from their Torrance CA location to this location. It took a couple weeks but they updated me with status when I called, then via email and text. Once the car arrived in El Cajon, I was notified that it was going through inspections and I'd hear from them when it's ready. When the car was ready, I scheduled an appointment. Before the appointment time, they texted me a reminder. I called to get as much of the financing done because I was 75% certain I'd purchase this car after the test drive. Arrived, checked in and went to the lot to find the car. It was just like the photos and I couldn't wait to drive it. I went in and waited. When I inquired about the time, the associate told me I didn't have an appointment and I didn't have a "hold" placed on the car. I told her I saw the car. She said the car was on hold for someone else. I tried to explain that they shipped the car to the location on my request and tried to show her my phone with the email/car photos. She told me that she's just going by what the computer said. Eventually, after waiting, she said she is going to have someone get the car for me. About 30 minutes passed, and she informed me that the car was in "service" and not available but on Monday, she will find out what's going on. I inquired why and she said that it could be a check engine light or the car didn't pass their inspection. I tried to tell her that I have an email from CarMax letting me know it passed all inspections. She refused to listen and sent me away. I got home, called CarMax and explained what happened. The associate pulled up my account with the approved loan for that specific vehicle and told me he was going to email me a link to the car and asked me to confirm that it's the right one. I did. He told me that the car was in the lot and it is the car I looked at when I was there. He said the "hold" on the car is for me. When I returned, the associate who assisted me earlier told me I showed her a screenshot of a different car and that's why it didn't match. That was very bizarre. I test drove the car and it was exactly what I hoped for and more. It was worth the month long wait and I did purchase the car. Overall, CarMax has some very nice cars, they have multiple options for financing, trades and the entire office seemed like a very nice group of professional people. They don't pressure you to buy a car (clearly, since the one associate sent me away). Highly recommend!

I was in need of a new car and the great team Pouria and Jimmy helped me get what I was looking for…read moreand made the whole transaction as smooth as possible.

I went in with a low down payment and I have a solid job but I have a hard time with places…read moreaccepting my applications. We were greeted right away by Tom he was super friendly helpful and very patient. He got me into my car the same day and even got us lunch ! Would definitely recommend him for your next car purchase.

I would not recommend Marco. We wanted to look at an Nx in a very specific color for my mom. They…read morehad two of them. One was ready to be seen while the other was finishing up getting certified. We asked about the other car after noticing some damage on the car he was showing us, he goes "they're the exact same car" and "well yeah it's a used car." We asked if he's able to tell us when they were going to be done with the other car so we can take a look but he responded with "I can't take you back there." First off, thank goodness we requested someone else to help us because he was able to get the car to the front and it had no damage to the front unlike the other car he was trying to sell us. Since there were two of the same cars, wouldn't you want to pick the one in the better condition? And secondly, he could've asked them when the other car was ready rather. We knew we couldn't go to the back. He needs better training. Thankfully Tim swooped in to help us out. He was much more helpful. Santiago helped us with financing. He was actually great to work with. We told him exactly what we wanted and didn't want and I appreciated that he was quick to the point and made financing a smooth as possible. Just an FYI, they install some sort of tracking on the car if it ever gets stolen which they make you pay for. I bought my car at Lexus Escondido which they didn't make us buy. Tim was able to work something out for us but had he not, Lexus Kearny Mesa would've been cheaper

I called the parts department at Lexus of El Cajon and was helped out by a gentleman named Oscar…read moreChavez. All I had was a picture of a part I needed; and he was able to find the correct part for me and helped me order it and get everything figured out. Sometimes parts department guys are so busy that they don't want to spend the extra couple minutes trying to help you out, but Oscar was very friendly, helpful and took care of me. Thanks again, Oscar