I made an appointment and was greeted immediately however I had to sit and wait while they tried to sell two vehicles to two people at the same time. read more

bought a car barely two weeks ago from the drivetime in Mesa. This morning went to start it and the car wouldn't start. call customer service and was given the run around saying theres nothing they can do. what kind of business is. they are selling lemon cars read more

I want to start by saying Chris did an excellent job, but the moment Joanna stepped in it became the most brainless experience I've ever had in my life. I came in with a family member to test drive a few cars, found one she liked, ran the vin # through Vauto, and booked it out, everything was good, then numbers came out... They originally quoted her at - $450 down & $252 / bi weekly. Then I asked what the payment would be for $1000 more they quoted her at - $1450 down & $228.94/ bi weekly. Her income came in $300 light, and they brought out the "approved numbers" at - $2350 down & 228.94/ bi weekly, at the same term and apr as the previous two quotes. After being in the business for 7 years you realize that MATH IS MATH! the math came out to every $1000 financed was $46.42/ mo ($23.21 bi weekly) At that math (based on apr & term) the payment should have been $205.73 bi weekly.(which she would have gladly done if the math was right) Joanna then argued with me for 5 minutes dodging the monthly payment and justifying that her income came in light, and continued to dance around the discrepancy, when even the sales person realized that $900 just magically disappeared, I don't know how she is in a management position after the experience with her, but I would advise whoever is in charge to look into that. I don't want to say it's shady, or leave a bad review but we left with a horrible experience, and at this point would recommend any other place than this. Essentially they tried stealing $900 from my aunt, and saying it was because her income was light. The whole interaction from the discrepancy to me walking out is recorded as well. read more

DriveTime Used Cars - Number breakdowns - Used Car Dealers Near Me - Chandler, Arizona

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Thank you AJ ! AJ O helped me get in and out same day with 0 down. Thank you so much for your help and patience! This mother loves her new car! Definitely give these people a chance to work with you. They gave me a chance and I left the same day very satisfied! read more

DriveTime Used Cars - Used Car Dealers Near Me - Chandler, Arizona

The worst. I was quoted a monthly price and being charged double that amount. Don't buy a car with them. Very Shady.

They don't accept self employment income from DoorDash, Uber, Lyft, etc. unless direct deposited into a bank account not affiliated with DoorDash and Uber. So, if you have the pay cards with those platforms, it's a no go for drive time, even though those debit cards are through banks with account and routing numbers and are no different than any other bank. They say it could be a liability because you are using the car you would be buying for working. SMH. Dumbest thing I have ever heard. Just solidified that I will never again do business with drive time. read more

Felt kind of forced into buying the car. Salesman Mike didn't review the terms and conditions. He also kept scratching himself in an inappropriate area during the signing process. read more

I had been looking for a used Mazda Miata with specific features online for a while, and when one appeared at Drivetime Chandler, I made the trip there to take a look. Everyone I dealt with at Drivetime was super professional with good communication skills. Returned a few days later for a second look with my husband, and bought the car. Mo, the General Manager, gave us a decent deal, plus took my trade. I paid cash, so no financing needed. There were a few minor issues with the car...to be expected with a used car, and Drivetime addressed them promptly with no cost to me. I was very pleased with the way I was treated at Drivetime. Really great customer service. Even though I live on the other end of the Valley, I would definitely do business with them again. read more

DriveTime Used Cars - My new ride from DriveTime Chandler - Used Car Dealers Near Me - Chandler, Arizona

I applied online, confirmed down payment, made an appointment. Got there and it was BAIT and SWITCH!! Now they wanted $1500? What's the point of applying online??? read more

Ask for Mike Johnson!!! Look, when I pulled into the lot Mike walked out in jeans and an old shirt. I didn't think he was even a sales agent so I ignored him. He introduced himself to me and I, within seconds, realized I wasn't dealing with your typical aggressive sales agent...just a gentleman that knows a HELL of lot about cars and is straight up care about your well being. He asked me a lot of personal about my life and was just sincerely interested in my well being. This is the future of sales agents. An amazing guy that is going to honestly lay it all out for you without playing all the games. I just wish that all company's conducted themselves like this, but we live in a capitalist society, so Drivetime is a rare flower in a bed of weeds. So I decided to buy a gorgeous TL Acura from him. Truth be told if there ever comes a time I need another ride, I'm calling Mike Johnson at Drivetime in Chandler...I just don't have time for the BS...I just want a straight up honest guy that doesn't play games and knows cars like the back of his hand...and that's Mike Johnson!!! Thanks for your help bro, Chad Tellefsen read more

Before I came here, I was having the most stressful couple weeks trying to find myself a vehicle. I have no built credit and every dealership either denied me, or quoted me an outrageous payment for a crappy car that wouldn't last me a year. DriveTime is a small dealership which I LOVE. The small atmosphere is way less intimidating than huge fancy places and everyone treats you like you are an old friend. I went in hoping to find myself a great deal and that is exactly what I walked out with. With no built credit, I drove home in a 2015 Ford with 20k miles. Great car with an amazing warranty AND cheap payments. My sales rep was Erika and she was great!! Super nice and fun conversation. She worked hard and it was definitely noticed and appreciated. Daryl, the sales manager, is also incredibly friendly and made sure I was well informed the whole way through. Not once did anyone here lie to me or haggle me for more of a down payment. They tell it like it is and will try their very best to get you something that you will love AND be able to afford! They also arranged my payments to be taken out the days that I get paid, which is a huge stress reliever. Definitely 10/10. Have already recommended them to several of my friends who are also looking to buy a new car. Thanks to everyone here. You are great!! read more

I highly recommend this location and how Drivetime operates. I worked primarily with Cameron Curtis, however, I dealt with several of the staff...A true team. If you have challenged credit, this is the place to go...I do believe they can work with any credit situation, if they could work with mine. They have a nice inventory, and they aim to please. No pressure, and they certainly do not want to get you into something that will hurt your budget. I felt very cared for and will definitely be referring everyone I know there. Thanks Cameron for all of your professional help and service. read more

Had a good, painless experience until the third day we had our vehicle. Started having mechanical issues. Engine light came on. Took it into a shop that was within the warranty's list. Diagnostic testing revealed that the check engine light had been cleared FIVE TIMES. DriveTime FINALLY agreed to replace the one spark plug and the labor (it was NOT covered under the 30 day warranty). But, will not cover the other three spark plugs. It's an extra $30. Disgusting. I gave DT a 2 only because the car salesman Wesley appeared to be a good person. But, other than that, don't sell a car if you know there is an issue. Do the right thing and make it right in the first place. read more

My son called ahead and made an appointment for 7/9/20 to get a quote on my car's trade in value. We walked in reiterating we only want to see what my trade in value would be? The gentleman at the door greeted us and asked if there was a car I was interested in on their lot? I reminded him that we only want a quote on the trade in value. He said ok Andrew would help us with that. Andrew then took my information down since this was my first visit and I accepted this as their policy. The basic information was given (including my name, address, phone number, email and social security number). Since my vehicle has some inconclusive and obvious body work needed, they were only able to offer $250.00. I said ok that's all I needed and thanked them for their time. Once I got home I received an email from Experian stating my credit was dinged 22 points from DT Corporation. I called today to ask why this was done since I made it clear I only wanted a quote? The gentleman on the phone said if you give your social security number to us we will plan to run your credit and that if you didn't want for us to run it we wouldn't have. I told him this was not explained to us and I thought it was just protocol. I recommended to maybe change how they approach potential buyers and that this would entitle them to do a credit check. He then said I've worked here for 10 years and we cannot change their policies. No apology for this, just said we don't get kickbacks for checking credit scores. I'm sorry, this is a red light for anyone just looking for a quote on the trade in value of their car since this is how they run their business. Building my credit score is now somewhat of a setback, but at least I know where to not go for my next car. DT, great job losing another customer! read more

I needed to replace my aging giant SUV. DriveTime had the car I wanted and transferred it to test drive from another location just for me. I drove it and loved it. I prequalified online and the rest is history. I love my car, the payments are super low, and best of all, I can pay it off soon with the short loan period. They made it so easy and trouble free. Thanks DriveTime! read more

I looked at there website. Filled a pre-qualy form. To finance a car. Made an appointment with Chris. On 5/20 went into the Dealers shop. A Mike was going to assist me. He asked if I had current pay stubs. I said no. I'm on Unemployment. Do have prove. He told NO they cannot help. I said to him, I have a strong down payment with a credit score of 684 (good). Didn't matter to him. Well Drive Time went ahead pulled my credit scores. With an inquiry. Which my score will drop. I didn't even make it to start a application to get finance. But they pulled my credit score eather way. People work hard to fix there credit. Not professional. Mike read more

i just left drivetime with a nice, clean, reliable vehicle. i went to drivetime this morning, in an automobile emergency, short on cash, and with questionable credit. i needed a car TODAY. my guy was carl. he greeted me right away, we talked about my situation, and he said they could work it out. i like carl. he wasnt shifty, or pushy. i could tell he wanted to make it happen. i wouldnt be a fair critic if i didnt mention the wait. the ratio of employees to customers was low. four guys, the cashier and the manager. in the morning, there were few customers, making it easy to get things done, credit checks, paperwork, decisions and the like. carl got me approved, 400 bucks down, for most of the cars on the lot. so i left to grab the cash and a forgotten document, and when i got back, the place was bustin at the seems, people all over, inside and out. needless to say, this slowed down the process a bit, but about three hours later, i left with my car, feelin good about the day (although some customers werent so happy) i recomend drivetime to anyone looking for a nice, newer used car who moght have credit concerns or down payment issues. read more

My husband and I had the most pleasurable experience at this dealership. Everyone was friendly and helpful. We told them what we were looking for and what we had and we went from there. Prior to coming here we went to Earnhardt only to be given the run around for a whole week. I would recommend this dealership to anyone. read more

Please beware of buying a car from Drivetime! The warranty they sell you is not what you think it is, they take advantage of customers with credit problems. When was the last time someone with a 800 FICO score purchased a car from DT? NEVER!!! read more

Worse place ever!!! The music was so loud, I couldn't hear the guy talk. I asked him several times to turn it down and he ignored me. The other seller was on a personal call, talking about her kids not being on drugs. She also heavily wreaked of cigarettes. Terrible if you want, all around, good customer service. read more

These guys were AWESOME and really go above and beyond what they are paid to do. Cameron helped me get a car and Daryl and Nick helped me work through all the kinks! Cameron was super helpful and did everything he could to get me into the car I wanted! Words cannot describe how easy this process was because of this team! Highly recommended them! read more

Yvonne was aweosme! She helped me find the right car for me!! And it was so easy to get a car! I can't believe how quick the process was! Great job everyone! I will defiantly recommend this drive time to me friends looking for a cat!! Thanks again! read more

Jason, Nick, Cameron!!! AWESOME guys to work with took care of us and extremely pleasant Very Funny, Informative and great to get along with, Never pushy on Options or add-ons. Great team to go to, No problems here also next day service guy very nice to talk to. read more

Terrible company! My experience with them is the equivalent of a thief robbing your house then suing because they had to pick the lock. I purchased a car from them in 2009, a used Suzuki Aerio, great car by the way, when our finances were at a low ebb and we needed a second vehicle. It needed brakes almost immediately, but good transport. For four years we paid off our payments faithfully, by then we were in better shape, and purchased another vehicle and let my teenage daughter drive it. We got a big tax refund and paid off four payments at once in 2013, leaving us less than a year left on the car. WE THOUGHT! They listed it all as ONE PAYMENT then notified us that we were late the next payment(we thought it was a computer glitch) , then 2 weeks later repo-ed the car. Okay, my daughter had just gotten into some trouble(rare for her, but bad enough that we let the car go as punishment), even though we had less than a year to pay. Cut to 2018, I check my credit score and find an $8000+(at least 3 times the amount we had left to pay) that Drivetime has sold to a collection agency TWO YEARS AFTER re-poing my car that I had paid TWO PAYMENTS ahead on, after never notifying me that they thought I owed on the car,(and I didn't, they owed me $ 600 for two payments they kept when they stole the car) and it is killing my credit! NEVER will I pay this off or darken their door again. read more

Buyer beware!!!!! We looked at a Chevy truck here this week and decided to pull the trigger and purchase it. Got the credit approval and had an appointment to go in and sign the paperwork. We looked online and noticed they had raised the price $4,000!!! So, we called and were told that the price was raised because it was "reconditioned". But when we looked at the vehicle on the lot, we were told by the salesman it was "detailed, reconditioned, and ready to go!"! At the $4,000 lessor price! Shady, shady, shady! Stay far away from the place!!! read more

Just over 1 month ago (2/19/18), I purchased a car from DriveTime for $15,000 List Price which totaled $25,000 financed out-of-the-door. Expensive. At the point of sale, I was the last potential customer of the night...as it was well after 11 pm when I drove away from the dealership. Because the car is considered a premium luxury vehicle, I had a warranty, and it was raining aggressively, I was comfortable with the sales person's offer to pull the car into the service center for me to inspect. I only drove the car in the service center area... as everything appeared brand new on the vehicle. After completing the paperwork, I had a 4 mile surface street commute to my home. The following morning, I drove greater distances at higher rates of speeds, when I noticed a couple areas of concern. However, I wasn't overly concerned; as I had peace of mind and comfort knowing I had the warranty. From there, immediately I called the Sales Manager from the night prior (Andrew) to report the concerns. He assured me the warranty company would address all concerns. I contacted the warranty company SilverRock. The warranty company direct me to the nearest In-Network repair facility. The repair facility said they couldn't find anything wrong with the steering wheel issue; however, they identified that the wheel bearing assemble was failing. Upon receiving authorization that the repair was a covered item, it took the repair facility nearly a week to repair. Moments after picking up the car from repair, I could hear a terrible grinding noise coming from the driver side rear. Quickly realizing the repair facility would be closing soon, I turned around and returned to the repair facility. A technician said that the wheel cover bent, he could attempt to bend it back, and it should fix the problem. He worked on it for an hour. Although the extremely loud grinding noise was no longer there the next morning; while on the highway, I noticed the car still had a nasty vibration and whistling noise when the car experienced speeds between 65-70 mph. I called SolidRock once again to report the occurrence. SolidRock suggested I take the car to the local Cadillac Dealership. I did. Several days later, I was informed by the dealership that they were able to identify the steering will problem and the wheel bearing assembly problem and the warranty company was covering both issues. I was pleased to learn. The car however has been there since. I have driven the car only 2 days since point of sale and both days, I was concerned about the state or condition of the vehicle. Roughly a week ago, I called the finance company to request an extension or addendum to the terms in effort to have the first payment due date commensurate with the delivery of the vehicle in a serviceable and operable state/condition. They declined to adjust the terms from the point of sale. The sales guy called to conduct a post sell follow up. I informed him of everything up to that point. He seemed somewhat concerned but not genuinely concerned. He called me back a couple days later to say "Sorry, wished I could do more but I can't." My initial monthly payment is due in a couple days and I have no vehicle...as it is still at the Cadillac Dealership being serviced for the steering wheel and wheel bearing assembly issues. I am incredibly unhappy and appalled! read more

They ripped me off for from four to six thousand dollars when I traded in my car by giving me absolutely nothing for it after I had made payments on it for 22 months, then asked me to refer them to someone else. You are kidding! I'm amazed they even stay in business at all, if that's the way they treat their customers. read more

omg!! this is the absolute worst situation. car is in bad shape management will not help. paying $24,000 for a $3,000 vehicle. REALLY! ! this is unacceptable. . how embarrassing for other dealers to laugh at us when they see the contract. this company is. making over 15000 on my daughter who was denied for a student loan because of this loan. can you believe the GM was raising his voice at me.. Omg! this is the last place I would come unless you want to get screwed. read more

I had an excellent experience at this dealership! I first went to the Drivetime in Mesa wwhere I made a down payment I wasn't really comfortable with on a PT Cruiser I found there. The staff there wasn't willing to work with me on the down payment and didn't offer me any other options like cars at other dealerships. I went home to think things over and to look at cars on the internet. I came across a similar PT Crusier at this Chandler location and gave them a call. I spoke with a manager named Keith and told him my situation and experience at the other office. He immediately went to workfor me by first offering to bring down the down payment a couple hundred on the first vehicle I liked...then went on the website to look for other vehicles at other locations that would match my style and price point. After working with me over the phone for a good while ...I made an appointment to stop in and work with them in person. I was very impressed with how helpful he was at that point! I went ahead and got on the website that night and looked at more vehicles. I found a Chevy HHR that I absolutely adored at another location in Phoenix. This car had everything I was looking for and was a 2010 which was two years newer than the cars I was approved for. The next morning I called Keith and asked him if there was a possibility I could that car at my price point. Not only did he tell me yes, but also offered to go pick up this car that day and have it ready for me by 3pm....just to have me look at it with no pressure to buy that day. I showed up at 3 and sure enough the car was there. I was greeted by Justin my salesman and Kieth along with another awesome manager I believed named Daryl. I went out and looked at the car and loved it. Justin took me on a test drive and was very informative about the car. After they got my okay, they sent me home with the promise they would go get my paperwork at the original office I applied at and my down payment. I was promised that the paperwork process would be fast the next day and I would be on time to work. Sure enough I came in the next day and was in and out in one hour! Justin was great with me and I feel like I was really taken care of. The management was outstanding and blew me away. Not only did I get a car I love ....I also got a great customer service experience that's worth talking about. I would definitely recommend this Chandler DriveTime to everyone! read more

My ten year old son and I drive by the dealership about ten times a week. He has never said anything until last week. A dark orange HHR caught his eye. He said "Dad, that should be the color of our next car". I just smiled and nodded in agreement. Like magic I received a call from the General Manager Daryl on Monday. He had noticed that I purchased a vehicle from the Mesa store two years ago. He asked me if we would be interested in trading up. I asked him about the HHR my son had commented to me about. He gave me a lot of information about the car. I was still not convinced. I told him I would think about it. After a week of much research on the car I decided to buy it. I called the dealership only to find Daryl on vacation. I spoke to a very bubbly salesperson named Regina. I explained to her my interest in the vehicle but told her that I had several reservations. She texted me several pictures of the car. I showed them to my son. He was very excited. I, however, needed more convincing. I told her about my many concerns. She actually listened to me. She found me a better car at another dealership. She had it transferred to her store. We absolutly love it. read more